Training Tab Overview

The Training tab displays information about training objects. A training object consists of a category tree plus a group of e-mails (or other text objects) that are classified using that tree. Training operates on a training object to produce a model, which Classification Server then uses to classify new e-mails.

On the Training tab you can perform the following actions:

Training Tab Views

The Training tab provides two different views, controlled by what you select on the left-hand pane. In both views the left-hand pane displays a root Training Objects node with training objects listed below it.

From this view you can add standard responses and other training objects to a model.

The Training Objects pane shows all training objects for the tenant/language pair.

The Training Categories Tree pane displays the category tree associated with the selected training object.

The Category pane displays a list of e-mails that have been assigned to the selected category.

Select an e-mail on the Category pane to display its subject and body text on the lower (gray) pane.

From this view you can add e-mails to training objects.

See also "Training" in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide.