Interface overview

The Knowledge Manager interface window has six tabs, three of which are applicable only with the Genesys Content Analyzer option.

Tabs applicable for all users:

Tabs applicable only with the Genesys Content Analyzer option:

At the top of the window are drop-down lists showing language and tenant. The default language is English, but you can add other languages, mostly for use in Genesys Content Analyzer (for example, with a model that classifies incoming interaction according to language). To add languages, see “Note on Language” in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide).