An FAQ object combines a category tree, a training object based on the tree, and, optionally, a model built from the training object. Essentially, it takes standard responses and recasts them as the answers to frequently-asked questions.
From an FAQ object you can generate a .jar file, which contains an API for use by web applications. A sample FAQ .jar file is supplied with Content Analyzer. For directions on running the sample FAQ, see "FAQ Object" in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide .
To be used in an FAQ object, a category must have all of the following attributes:
Answer
Question
Selection
You can create answers and questions either on the Categories tab or the FAQ tab. You can select categories for inclusion only on the FAQ tab, after you generate the FAQ object.
The FAQ tab has the following panes:
FAQ Objects pane
Center pane, with two subtabs:
Full
Category Tree
FAQ
Category Tree
Right-hand pane: This pane varies according to which center-pane subtab is selected
If the Full Category Tree subtab is selected, the right-hand pane displays the Question and Answer that are associated with whatever category is selected in the center pane.
If the FAQ Category Tree subtab is selected, the right-hand pane adds an area for testing the selected category.
When the FAQ Object is ready, you can generate an FAQ.jar file from it.