As part of Content Analyzer 7.6, Genesys provides a model that classifies e-mails as English, French, German, Italian, Portuguese, Russian, or Spanish.
To import the language detection model:
Select unknown as the language. If there is no such language you must create one in Configuration Manager (see “Note on Language” in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide).
Select Import.
Click Browse and navigate to <KnowledgeManagerHome>\LanguageModel\lang.kme.
<KnowledgeManagerHome> is normally C:\Program Files\GCTI\MCR 7.6\Knowledge Manager.
Click OK.
You can also add to the model any other language that is supported by E-mail Server Java:
On the Categories tab (still with unknown language selected), add a category for the new language to the LanguageDetection category tree.
On the Training tab, select the LanguageDetection training object, then select the new language category in the training object.
Use the mail editor to add text objects in the language.
Use the Tools Menu to train a new model that includes the new language.
E-mail Server Java supports all languages supported by the version of JRE that is supplied with Genesys Multimedia. However, Genesys has not tested the language detection model with any language other than those listed above.