New Training Object

A training object is a category tree plus a group of e-mails that are classified using that category tree.

  1. On the Training tab, select a Tenant and language. This determines which category trees you can see in Step 4.

  2. Select File > New, click the New icon, or right-click anywhere and select New Training Object from the shortcut menu.

  3. In the dialog box that opens, enter a name for the training object. The name must conform to the restrictions on names of Knowledge Manager objects.

  4. Select a category structure to associate with the training object.

  5. The next steps depend on whether you already have a collection of e-mails that have been categorized:

    1. If you do not already have categorized e-mails, select Create empty object.

    2. If you do have categorized e-mails, you either use all of them or you can set limits, in two ways, on which of them to use in training:

  1. Select Add uncategorized messages for manual clustering if you want to add uncategorized e-mails to the root category. You can then use the TO Data Analyzer to categorize them.

  2. Return to the Training tab and add e-mails using the Mail Editor.

The Add outbound categorized messages check box is enabled only if Knowledge Manager is operating with UCS 7.5. For further explanation, see "Creating a Training Object" in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide.