Use this area if you are designing a screening rule to match e-mails that belong in a certain category.
Click Add. The Choose category dialog box appears.
Select the category you want to associate the screening rule with.
Set the relevancy in the Set relevancy box. This indicates your confidence level (as a percentage) that any e-mail matching this rule belongs to this category.
See also "Screening Rules" in the "Genesys Knowledge Management: Basics" chapter of the Multimedia 7.6 User's Guide.