Categories Tab

The Categories tab has four panes, mapped in the figure below:

The Category Tree pane shows the categories and their relationships. The topmost node in the tree is the Tenant, selected from the drop-down menu at upper right. A Tenant may contain any number of root categories, which in turn may contain any number of subcategories. Any category may contain subcategories, and any category other than a root category may be a subcategory of some larger category.

The Subcategories pane displays the following for each subcategory of the category that is selected on the Category Tree pane (you can sort each column by clicking its heading):

Note: Selecting a category on the Subcategories pane does not display its standard responses. Any standard responses displayed belong to the category that is selected on the Category Tree pane.

The Standard Responses pane shows all standard responses associated with the category selected in the Category Tree pane.

The Attached Rules pane shows any screening rules associated with the category selected in the Category Tree pane. You edit screening rules using the Screening Rule Editor.

See also "Categories and Standard Responses" in the "Genesys Knowledge Management: Basics" chapter of the Multimedia 7.6 User's Guide.