Testing Screening Rules

You can test screening rules on all interactions in the UCS Database or on specially-created text.

Test On Database

You can test a screening rule on all interactions in the UCS database—or more precisely, on all interactions that relate to the tenant that the screening rule belongs to. To do this:

  1. Click Test against whole database near the bottom of the Screening Rule Editor.  The Test screening rule against message database dialog appears.

  2. Adjust the contents of the Start date and End date boxes to cover the desired timespan, then click Find.

The results display in the Test screening rule against message database window, which has the following areas:

Test On Specially-Created Text

You can test a screening rule on text that you create for the purpose. Do this in the Test messages area at the bottom of the Screening Rule Editor, as follows:

Note: You must enter something in the Name field of a screening rule before testing it.

For details, see "Test a Rule" in the "Genesys Knowledge Management: Basics" chapter of the Multimedia 7.6 User's Guide.