The Genesys Content Analyzer
To use this option you must obtain a special license from Genesys. Then proceed as follows:
Take the license.dat file that you have obtained and copy it to <KnowledgeManagerHome>\LexicalAnalyzerGLA\lang. Overwrite the dummy license.dat file that is already there.
Add a language called Japanese_GLA to Configuration Manager > Business Attributes > Languages.
Content Analyzer then works as for any other language. To enable Knowledge Manager to display Japanese characters, you may have to adjust the Language settings in the Windows Regional and Language Options control panel.