Configuring the FAQ Object source

Select an FAQ object on the FAQ Objects (left-hand) pane, then, on the center pane, right-click its root category and select Expand Tree.

Each category appears in the form [<statuscode>|<number>]<categoryname>, where:

<number> is the number of text objects (e-mails and other objects) associated with this category in the training object. The Most-Populated Categories command is an easy way of finding out which categories in a large or complex tree have the most associated text objects,

<status> has the following meanings:

Status

Meaning

 -

Category lacks either a question or answer, and therefore it cannot be selected.

?

Category has both a question and an answer, but is not selected.

+

Category has both a question and an answer and is selected.

Select

For a category to appear in an FAQ object, and hence in an FAQ.jar file, it must be selected in the source. Do this by right-clicking a category and choosing Select from the shortcut menu. Choose Select with children to select the category and all subcategories under it.

Answer

An answer is a standard response that has FAQ selected as one of its usage types. Select this usage type on the Additional tab of either the New Standard Response or the  Edit Standard Response dialog boxes. There are two ways to access these dialog boxes:

Question

Create questions in the FAQ attribute box in the New category or Category dialog boxes. There are two ways to access these dialog boxes: