A training object is a category tree plus a group of e-mails that are classified using that category tree.
On the Training tab, select a Tenant and language. This determines which category trees you can see in Step 4.
Select File > New, click the New icon, or right-click anywhere and select New Training Object from the shortcut menu.
In the dialog box that opens, enter a name for the training object. The name must conform to the restrictions on names of Knowledge Manager objects.
Select a category structure to associate with the training object.
The next steps depend on whether you already have a collection of e-mails that have been categorized:
If you do not already have categorized e-mails, select Create empty object.
If you do have categorized e-mails, you either use all of them or you can set limits, in two ways, on which of them to use in training:
Define a period during which the e-mails arrived.
Select which agent’s categorizations to use in the training object. The left-hand box lists all available agents, in alphabetical order. The right-hand box lists the agents whose categorizations of e-mail you want to include in this training object. Clear the All agents check box, then:
To move agents into the right-hand box, select the name and click >.
Click < to move agents back to the left-hand box.
Select Add uncategorized messages for manual clustering if you want to add uncategorized e-mails to the root category. You can then use the TO Data Analyzer to categorize them.
Return to the Training tab and add e-mails using the Mail Editor.
The Add outbound categorized messages check box is enabled only if Knowledge Manager is operating with UCS 7.5. For further explanation, see "Creating a Training Object" in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide.