TO Data Analyzer Overview

If you have a sizeable database of uncategorized e-mails, the TO (Training Object) Data Analyzer can help you to group the uncategorized e-mails and either build a new category tree for them or assign them to existing categories. For uncategorized e-mails to be available to the TO Data Analyzer, they must be associated with the root category of the category tree in the training object. To associate e-mails with the root category, you can do either of the following:

To launch the TO Data Analyzer:

  1. On the Training tab, select a training object.

  2. In the middle pane, select a category that you want to add e-mails to.

  3. In the rightmost pane, select the e-mails already assigned to this category.

  4. Still in the rightmost pane, right-click and select TO Data Analyzer. The Uncategorized Message Clustering dialog box appears.

This dialog box has the following three tabs:

For information about how TO Data Analyzer works, see "Set Criteria for the Search"  in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide.