New Custom Variable

Custom variables receive their values from objects in routing strategies.

To create a new custom variable:

  1. In the New Field Code or Edit Field Code dialog box, click Create custom variable. The New custom variable window opens.

  2. Enter a name (required) and description (optional).

  3. The names of custom variables must begin with an alphabetic character or underscore, and the remainder of the name must consist only of alphanumeric characters or underscores.

  4. Select a type (String or Integer).

  5. Enter a default value (required). This is the value that is rendered when you click Check Field Codes in the Standard Response Editor.

  6. Click Add to add the variable to the Custom variable list.

  7. Click OK to return to the New Field Code/Edit Field Code dialog box.

You can also use the New custom variable window to delete existing custom variables:

See "Custom Variables" in the "Genesys Knowledge Management: Basics" chapter of the Multimedia 7.6 User's Guide for more description.