Standard Response Editor

The Standard Response Editor has the following tabs:

General

Note: Standard Responses that are intended for use in FAQ objects should not contain field codes. FAQ objects contain no means of rendering field codes.

HTML Part

For the HTML version of a standard response, you must first create the standard response as a standalone HTML file. Then proceed as follows:

  1. On the HTML part tab, click Import and browse to the HTML file you want to import, then click OK. The HTML Standard Response dialog appears.

  2. This dialog box opens with its Edit HTML tab showing. On this tab you can do the following:

  1. Go to the Render Standard Responses tab to see the standard response with the field codes rendered in the same way as when you click Check Field Codes on the General tab.

Additional

For each of these possibilities, use the check box to further specify it as Active or not. If you have more than one standard response of a given usage type for a given category, the system selects the Active standard response when it needs a single standard response of that type (that is, when a routing strategy contains an Autoresponse or Acknowledgment object).

There can be only one Active standard response of each usage type for a given category.

Attachments

History

Note: Restoring a version restores only the description and text of the standard response. All other attributes (usage type, approved, expiration date, and so on) are not restored.

See also "Creating Standard Responses" in the "Genesys Knowledge Management: Basics" chapter of the Multimedia 7.6 User's Guide.