The Categories tab has four panes, mapped in the figure below:

The Category Tree pane shows the categories and their relationships. The topmost node in the tree is the Tenant, selected from the drop-down menu at upper right. A Tenant may contain any number of root categories, which in turn may contain any number of subcategories. Any category may contain subcategories, and any category other than a root category may be a subcategory of some larger category.
Select a category on the Category Tree pane to display:
All of that category's subcategories on the Subcategories pane.
Any standard responses for that category on the Standard Responses pane.
To create, edit, and delete categories, see Using Categories.
The Subcategories pane displays the following for each subcategory of the category that is selected on the Category Tree pane (you can sort each column by clicking its heading):
Name
Owner
Date Modified
Use
in Classification
Note: Selecting a category on the Subcategories pane does not display its standard responses. Any standard responses displayed belong to the category that is selected on the Category Tree pane.
The Standard Responses pane shows all standard responses associated with the category selected in the Category Tree pane.
To open the Standard Response Editor, do one of the following:
Double-click a Standard Response.
Right-click on the Standard Response pane and select New Standard Response or Edit Standard Response from the shortcut menu.
The Attached Rules pane shows any screening rules associated with the category selected in the Category Tree pane. You edit screening rules using the Screening Rule Editor.
See also "Categories and Standard Responses" in the "Genesys Knowledge Management: Basics" chapter of the Multimedia 7.6 User's Guide.