You can import and export category trees, standard responses, training objects, and models. The Import and Export commands are available through the File menu on any tab. Exporting produces a file with the extension .kme.
To produce a .kme file:
Select Export. The Export dialog box opens.
Select the object(s) to export, using the check boxes at the top of the dialog box.
Categories
Standard Responses
Field Codes
Screening Rules
Make further selections for training objects and models.
Each type of object has two fields in the Export dialog box: one on the left listing available objects, another on the right listing the objects selected for export. Use the Add/Add all/Remove all/Remove buttons to move objects between the two fields.
The category structures that are selected (that appear in the right-hand category field) determine which training objects and models appear in the Training object and Models areas.
Make further selections for screening rules:
Go to the Screening Rules tab. As with categories, training objects, and models, the field on the left lists available screening rules, and the field on the right listing the rules selected for export
Use the Add/Add all/Remove all/Remove buttons to move rules between the two fields.
Note: When selecting objects to export, keep in mind that importing will import all objects in the exported file. You cannot select which objects to import.
Enter a name for the exported file. The name must conform to the restrictions on names of Knowledge Manager objects.
Click OK. A message appears reporting on any errors or warnings encountered.
See "Importing and Exporting" in the "Genesys Knowledge Management: Basics" chapter of the Multimedia 7.6 User's Guide for more information.