If you have a sizeable database of uncategorized e-mails, the TO (Training Object) Data Analyzer can help you to group the uncategorized e-mails and either build a new category tree for them or assign them to existing categories. For uncategorized e-mails to be available to the TO Data Analyzer, they must be associated with the root category of the category tree in the training object. To associate e-mails with the root category, you can do either of the following:
Select Add uncategorized messages for manual clustering when you create the training object.
Move all e-mails of an existing training object into the root category.
To launch the TO Data Analyzer:
On the Training tab, select a training object.
In the middle pane, select a category that you want to add e-mails to.
In the rightmost pane, select the e-mails already assigned to this category.
Still in the rightmost pane, right-click and select TO Data Analyzer. The Uncategorized Message Clustering dialog box appears.
This dialog box has the following three tabs:
Main. This tab displays first.
For information about how TO Data Analyzer works, see "Set Criteria for the Search" in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide.