The first step in creating an FAQ object is to create a new FAQ source, also called FAQ data object. To create a new source:
On the FAQ tab, do one of the following:
Select File > New.
In the left-hand pane, right-click and select New FAQ Object.
The New FAQ Object dialog box appears.
Enter a name.
Select a category tree.
Select a training object (optional but recommended).
Select a model (optional but recommended).
Click OK.
The FAQ source now appears on the FAQ Object (left-hand) pane. It also appears on the center pane's Full Category Tree subtab, where you can configure it further.