You can test screening rules on all interactions in the UCS Database or on specially-created text.
You can test a screening rule on all interactions in the UCS database
Click Test against whole database near the bottom of the Screening Rule Editor. The Test screening rule against message database dialog appears.
Adjust the contents of the Start date and End date boxes to cover the desired timespan, then click Find.
The results display in the Test screening rule against message database window, which has the following areas:
Matched messages
area
Subject box
Message box
Header box
Matched Key-Values
area
You can test a screening rule on text that you create for the purpose. Do this in the Test messages area at the bottom of the Screening Rule Editor, as follows:
Click Add new to open a dialog box in which you can enter the address, subject, header, and body of a new test message. All test messages appear, listed by subject, in the box in the Test messages area.
Click Delete to delete the selected test message.
Click Test rule to apply the rule to the selected test message. A message box appears, reporting whether the selected message matches the rule.
Note: You must enter something in the Name field of a screening rule before testing it.
For details, see "Test a Rule" in the "Genesys Knowledge Management: Basics" chapter of the Multimedia 7.6 User's Guide.