Select an FAQ object in the left-hand pane, then do one of the following:
Select Tools > Build FAQ JAR file.
Right click in the left-hand pane and select Build FAQ JAR file.
The Build FAQ Jar file dialog box appears.
Optionally, enter in the User Info text box any information that you think will clarify the purpose of this FAQ object.
Select Add Standard Response Attachments to JAR if the answers in your FAQ object have attachments that you want to include in the FAQ.jar file.
Click Build FAQ JAR.
The JAR File Chooser dialog box appears.
Enter a file name.
To test the resulting FAQ.jar:
Make a copy of the unit_test.bat file that accompanies the FAQ example. This file is in a directory FAQExample in the Knowledge Manager home directory (normally C:\Program Files\GCTI\MCR 7.6\Knowledge Manager).
Edit the .bat file so that it targets the .jar file that you generated instead of faq_example.jar.
Run the .bat file. This displays your FAQ object in the same way as the FAQ Example (see “Sample FAQ .jar” in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide). Notice that the title bar of the FAQ object window displays the text that you entered in the User Info text box of the Build FAQ Jar file dialog box
You can now use the FAQ Jar file to create web applications.