You can import and export category trees, standard responses, training objects, and models. The Import and Export commands are available through the File menu on any tab. Exporting produces a file with the extension .kme.
To import a .kme file:
Select Import.
Select a file to import.
Decide whether to clear the check box Preserve uniqueness of objects by creation of new UCS Ids. This check box controls whether the imported records receive new database IDs. Genesys strongly recommends that you leave this check box selected, unless you are importing into an empty database.
Decide whether to select the check box Update screening rules. With this box selected, when an imported screening rule's name matches the name of an existing screening rule, the imported screening rule replaces the existing one.
Click OK. A message appears reporting on any errors or warnings encountered.
See "Importing and Exporting" in the "Genesys Knowledge Management: Basics" chapter of the Multimedia 7.6 User's Guide for more information.