FAQ Tab Overview

An FAQ object combines a category tree, a training object based on the tree, and, optionally, a model built from the training object. Essentially, it takes standard responses and recasts them as the answers to frequently-asked questions.

From an FAQ object you can generate a .jar file, which contains an API for use by web applications. A sample FAQ .jar file is supplied with Content Analyzer. For directions on running the sample FAQ, see "FAQ Object" in the "Genesys Knowledge Management: Content Analyzer" chapter of the Multimedia 7.6 User's Guide .

To be used in an FAQ object, a category must have all of the following attributes:

You can create answers and questions either on the Categories tab or the FAQ tab. You can select categories for inclusion only on the FAQ tab, after you generate the FAQ object.

The FAQ tab has the following panes:

When the FAQ Object is ready, you can generate an FAQ.jar file from it.