| Interface | Description |
|---|---|
| EFrcCalculationTypes | |
| EFrcDataTargets | |
| EFrcDataTypes |
Specifies data types returned by WFM Server Forecast service.
Aggregated values for some variables below are calculated using either a weighted average or a simple average or a sum (total). A SIMPLE AVERAGE is calculated in this general way: total data / number of steps A WEIGHTED AVERAGE is calculated in this general way: (step data * step weight) / total weight Note on weighting: - When no weighting data (e.g. |
| EFrcMethodTypes | |
| EFrcOverheadType | |
| EFrcOverlayImpactType | |
| EFrcOverlayImpactUnits | |
| EFrcOverlayImpactUsage | |
| EFrcParentTypes | |
| EFrcScenarioOwnership | |
| EFrcScenarioSortModes | |
| EFrcScenarioStatuses | |
| EFrcScenarioTypes | |
| EFrcServiceTimeType | |
| EFrcTemplateTypes | |
| WFMForecastService810Soap |
An accurate forecast is critical in producing an optimal schedule for the contact center workforce.
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