| Interface | Description |
|---|---|
| EFrcActivitySelectionBranch |
Specifies how data must be retrieved for consolidated targets.
|
| EPerfAlertItems |
Supported Performance data alert types.
|
| EPerfFunctionalityOptions |
Specifies what optional functionality should be turned on in Performance service.
|
| EPerfInfoItems |
Specifies Performance data types returned by WFM Server Performance service.
Aggregated values for some variables below are calculated using either a weighted average or a simple average or a sum (total). A SIMPLE AVERAGE is calculated in this general way: total data / number of steps A WEIGHTED AVERAGE is calculated in this general way: (step data * step weight) / total weight Note on weighting: - When no weighting data (e.g. |
| EPerfTargets |
Performance data targets.
|
| EPerfTimeZoneOptions |
Specifies how time zone information should be obtained.
|
| WFMPerformanceService810Soap |
Performance data includes actual Call Center performance, anticipated performance, and
planned performance data.
|
| Class | Description |
|---|---|
| SData | |
| SItemData | |
| SPerfAlertSettings | |
| SPerfData | |
| SPerfFactors | |
| SPerfItemDataAndTotal | |
| SPerformanceItemData | |
| SPerformanceTeamItemData |
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