| Interface | Description |
|---|---|
| WFMRTAService850Soap |
The Adherence service is presented through the WFMAdherenceService850Soap
interface.
|
| Class | Description |
|---|---|
| AdherenceWithStats |
Contains the arrays of agents and their states together with as adherence statistics.
|
| AgentAdherence |
Contains Adherence Statistics for one agents.
|
| AgentFilter |
Agent filter class contains filtering options
|
| AgentsInStateCount |
Contains adherence statistics for specified adherence states.
|
| AgentState |
AgentState information.
|
| AllStates |
Contains all possible states and state groups for specified sites.
|
| ChannelState |
Contains state for specified channel for one agent.
|
| ChannelStateWithAdherence |
Contains Adherence state for specified channel for one agent.
|
| ItemSiteID |
Contains site IDs.
|
| NameID |
Contains Site Names.
|
| ScheduledStateGroup |
Contains scheduled state group name with optional channel name
|
| ScheduleState |
Contains full Schedule State info.
|
| ShortScheduleState |
Contains short Schedule State info.
|
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