| Package | Description |
|---|---|
| com.genesyslab.wfm8.API.service.RTA850 |
| Class and Description |
|---|
| AdherenceWithStats
Contains the arrays of agents and their states together with as adherence statistics.
|
| AgentAdherence
Contains Adherence Statistics for one agents.
|
| AgentFilter
Agent filter class contains filtering options
|
| AgentsInStateCount
Contains adherence statistics for specified adherence states.
|
| AgentState
AgentState information.
|
| AllStates
Contains all possible states and state groups for specified sites.
|
| ChannelState
Contains state for specified channel for one agent.
|
| ChannelStateWithAdherence
Contains Adherence state for specified channel for one agent.
|
| ItemSiteID
Contains site IDs.
|
| NameID
Contains Site Names.
|
| ScheduledStateGroup
Contains scheduled state group name with optional channel name
|
| ScheduleState
Contains full Schedule State info.
|
| ShortScheduleState
Contains short Schedule State info.
|
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