| Package | Description |
|---|---|
| com.genesyslab.wfm8.API.service.adherence850 |
| Class and Description |
|---|
| AdhAgentState
At any given moment every agent is at some state assigned by Genesys Framework.
|
AdhAgentStateHolder
AdhAgentState record holder |
| AdhChannelState
Channel State
|
| AdhDayEvent
Most often Agent Adherence Events are presented grouped by calendar days in reports.
|
AdhDayEventHolder
AdhDayEvent record holder |
| AdhEvent
The historical Agent State information can be compared against published agent schedule
to monitor agent's adherence to schedule.
|
AdhEventHolder
AdhEvent holder |
| AdhTotals
Contains various adherence totals calculated for the specified granularity.
|
AdhTotalsHolder
AdhTotals holder |
Copyright © 2005-2016 Genesys Telecommunications Labs, Inc. All Rights Reserved.