| Interface | Description |
|---|---|
| WFMAdherenceService712Soap |
At any given moment every agent is at some state assigned by Genesys Framework.
|
| Class | Description |
|---|---|
| AdhAgentState |
At any given moment every agent is at some state assigned by Genesys Framework.
|
| AdhAgentStateHolder |
AdhAgentState record holder |
| AdhDayEvent |
Most often Agent Adherence Events are presented grouped by calendar days in reports.
|
| AdhDayEventHolder |
AdhDayEvent record holder |
| AdhEvent |
The historical Agent State information can be compared against published agent schedule
to monitor agent's adherence to schedule.
|
| AdhEventHolder |
AdhEvent holder |
| EAdhEventStatus |
Adherence Event Status enumeration
|
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