See: Description
| Interface | Description |
|---|---|
| ESchAgentType |
Title: WFM7 API
|
| ESchDayFlag | |
| ESchDayType | |
| ESchGroupMode |
Specifies how returned agent days should be grouped together.
|
| ESchScenarioOwnership |
Title: WFM7 API
|
| ESchScenarioSortMode |
Title: WFM7 API
|
| ESchScenarioStatus |
Title: WFM7 API
|
| ESchScenarioType |
Title: WFM7 API
|
| ESchSortMode |
Schedule Agent Day Sort Mode Enumeretor.
|
| ESchSource |
Specifies schedule source
|
| ESchStaffingType |
Title: WFM7 API
|
| ESchStateLayout | |
| ESchStateType |
Scheduled State Type Enumeration
|
| ESchSwapMode |
Title: WFM7 API
|
| ESchTotalsType |
Work Totals Granularity Enumeration
|
| WFMScheduleService712Soap |
WFM Schedule Service is part of WFM Server that handles schedule data.
|
| Class | Description |
|---|---|
| CfgContractAvailability | |
| SchActivitySet | |
| SchAgentDay |
Agent Day Schedule or Agent Day is agent's schedule for one day.
|
| SchAgentDayHolder |
Represents a response for requests to load
SchAgentDay or SchAgentDayShort |
| SchAgentDayShort |
It is Agent Day Schedule in "short" form.
|
| SchAgentQuota | |
| SchAgentState |
The schedule state is a most basic element of agent's schedule.
|
| SchAgentStateHolder |
Represents a response for requests to load
SchAgentState |
| SchAgentTotals |
Contains different agent work totals like Total Paid Hours, Total Effective Work Hours and Time Off Hours
or any specified Schedule State summed for specified time period and granularity.
|
| SchAssignment | |
| SchAvailability | |
| SchCandidate |
Contains list of agents that qualify for the schedule swap/trade with specified agent.
|
| SchCandidateHolder | |
| SchCoverage | |
| SchPlanningPeriod | |
| SchScenario | |
| SchScenarioAgent | |
| SchScenarioHolder | |
| SchScenarioParams | |
| SchScenarioShort | |
| SchScenarioSite | |
| SchScenarioSiteStatus | |
| SchScenarioSnapshot | |
| SchScenarioWarning | |
| SchSiteAgents | |
| SchSnapshot | |
| SchState |
The schedule state is a most basic element of agent's schedule.
|
| SchStateID |
Schedule State indentifier.
|
| SchStateInfo |
Carries Schedule State descriptive information like name and short name
|
| SchTotalsRequest |
A request to calculate agent work totals like Total Paid Hours, Total Effective Work Hours and Time Off Hours
or any specified Schedule State summed for specified time period and granularity.
|
| SchValidation |
Schedule Agent Day modification validation messages
|
| SchValidationHolder |
SchValidation holder |
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