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Genesys 8.0 SCXML Technical Reference |
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| < Skill Expressions Object Model > | |||
Currently, Universal Routing Server supports the use of routing rules which are stored in Configuration Server. These are really not rules, but routing profiles which define a unique set of attributes and child elements for a <submit> element. An application can use the <submit> src attribute for using routing rules. The <submit> "src" attribute contains a URL which is used to reference an external source containing the definition of the <submit> element. The source must contain a complete definition that matches the <submit> element and child element schema. This source definition will replace the entire <submit> element in the application at load time. The exact treatment of the source depends on the format of the URL. These routing rule definitions can come from two sources:
<submit> element and the appropriate child elements from an application server or file system For details, see the <submit>
section. The following are the properties for each routing rule and how they map to the <submit> attributes and child elements:
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Routing Rule |
Routing Rule Property |
Queue Functional Module Interface equivalent |
|---|---|---|
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LoadBalancing |
VQ name |
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List of ACDQeueue data (switch and name) |
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Percentage |
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VQ name |
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Type of targets |
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List of targets and percentages |
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Busy treatment data |
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Statistics |
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VQ name |
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Statserver name |
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Statistic name |
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Type of targets |
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List of target names |
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Busy treatment data |
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Workforce |
VQ name |
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Schedule data (activity name, cut off time) |
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Busy treatment data |
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Genesys 8.0 SCXML Technical Reference |
||
| < Skill Expressions Object Model > | |||