A B C D E F G H I L M N O P R S T U W

A

ApplicationInfo - interface com.genesyslab.omsdk.commons.ApplicationInfo.
Provides information about the connected application.
ApplicationType - class com.genesyslab.omsdk.commons.ApplicationType.
Enumerates application type available for OMSDK in Config Server
ApplicationType(int, String) - Constructor for class com.genesyslab.omsdk.commons.ApplicationType
 
addInitializationServices(InitializationServices) - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Adds the services that the OMSDKConnector component initializes.
addLCAListener(MILLCAListener) - Method in interface com.genesyslab.omsdk.mil.MILLCAManager
Adds a MILLCAListener to the listener list for LCA events.
addServiceListener(ServiceListener, ServiceType) - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Adds a ServiceListener to the listener list for a specific type of internal service.
asyncChangeProperties(String, Map, Map, Map) - Method in interface com.genesyslab.omsdk.mil.MILInteractionManager
Deprecated. use MILInteractionManager.asyncChangeProperties(String,java.util.Map,java.util.Map) instead
asyncChangeProperties(String, Map, Map) - Method in interface com.genesyslab.omsdk.mil.MILInteractionManager
Changes interaction properties without waiting for the operation result.
asyncStopProcessing(String, MILStopProcessingReason) - Method in interface com.genesyslab.omsdk.mil.MILInteractionManager
Stops the specified MILInteraction and returns without waiting for the operation result.
asyncSubmit(MILInteraction) - Method in interface com.genesyslab.omsdk.mil.MILInteractionManager
Submits the specified MILInteraction and returns without waiting until the operation is done.

B

BACKUP - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Indicates that the MIL application is running as a backup application.
BACKUPHOT - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Indicates that the MIL application is running in hot backup mode.
BACKUPHOT_INT - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Integer representation of BACKUPHOT.
BACKUPWARM - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Indicates that the MIL application is running in warm backup mode.
BACKUPWARM_INT - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Integer representation of BACKUPWARM.
BACKUP_INT - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Integer representation of BACKUP.

C

CASE_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CATEGORY_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CONFIGURATION - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing the communication with the Configuration Layer.
CONFIGURATION_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Integer representation of CONFIGURATION.
CONTACT_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOMER_SEGMENT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_NUMBER1 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_NUMBER2 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_NUMBER3 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING1 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING2 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING3 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING4 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING5 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING6 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING7 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
changeProperties(String, Map, Map, Map) - Method in interface com.genesyslab.omsdk.mil.MILInteractionManager
Deprecated. use MILInteractionManager.changeProperties(String,java.util.Map,java.util.Map) instead
changeProperties(String, Map, Map) - Method in interface com.genesyslab.omsdk.mil.MILInteractionManager
Changes the Interaction Server interaction properties of a submitted interaction and waits for the operation result.
clone() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Creates and returns a copy of this object.
clone() - Method in class com.genesyslab.omsdk.mil.MILInitializationParameters
Creates and returns a copy of this object.
com.genesyslab.omsdk.commons - package com.genesyslab.omsdk.commons
Exposes the open media common classes for connecting servers, accessing connection services and getting application information.
com.genesyslab.omsdk.commons.event - package com.genesyslab.omsdk.commons.event
Exposes classes and interfaces related to event notification in connections.
com.genesyslab.omsdk.commons.exception - package com.genesyslab.omsdk.commons.exception
Exposes exceptions thrown by open media common API methods.
com.genesyslab.omsdk.mil - package com.genesyslab.omsdk.mil
Exposes the main API classes of the Media Interaction Layer library.
com.genesyslab.omsdk.mil.event - package com.genesyslab.omsdk.mil.event
Exposes classes and interfaces related to event notification in MIL.
com.genesyslab.omsdk.mil.exception - package com.genesyslab.omsdk.mil.exception
Exposes exceptions thrown by MIL API methods.
createAbandoned(int) - Static method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Creates a MILStopProcessingReason instance named Abandoned, having the following description: "StopProcessing Reason Abandoned".
createAutoResponded(int) - Static method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Creates a MILStopProcessingReason instance named Auto Responded, having the following description: "StopProcessing Reason Auto Responded".
createFaultResponse() - Method in interface com.genesyslab.omsdk.mil.MILESPRequest
Creates a fault response bound to this request.
createFindCondition(MILUCSInteractionStatus, String, String) - Method in interface com.genesyslab.omsdk.mil.MILUCSManager
Creates the search condition to use with the MILUCSManager.findPending(com.genesyslab.omsdk.mil.MILUCSFindCondition) method.
createForwarded(int) - Static method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Creates a MILStopProcessingReason instance named Forwarded, having the following description: "StopProcessing Reason Forwarded".
createInteraction(String, String, String) - Method in interface com.genesyslab.omsdk.mil.MILInteractionManager
Creates a new MILInteraction and initializes it with the values specified as arguments.
createNormal(int) - Static method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Creates a MILStopProcessingReason instance named Normal, having the following description: "StopProcessing Reason Auto Normal".
createRedirected(int) - Static method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Creates a MILStopProcessingReason instance named Re-directed, having the following description: "StopProcessing Reason Re-directed".
createSent(int) - Static method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Creates a MILStopProcessingReason instance named Sent, having the following description: "StopProcessing Reason Sent".
createSuccessResponse() - Method in interface com.genesyslab.omsdk.mil.MILESPRequest
Creates a successful response bound to this request.
createTerminated(int) - Static method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Creates a MILStopProcessingReason instance named Terminated, having the following description: "StopProcessing Reason Terminated".

D

DELIVERED_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
DISPOSITION_CODE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
deleteInteraction(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSManager
Deletes the specified interaction from UCS.

E

ESP - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing communication with Interaction Server through ESP (External Service Protocol).
ESP_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Integer representation of ESP.
EXIT - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Indicates that the MIL application is no longer running, from the LCA's point of view.
EXIT_INT - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Integer representation of EXIT.
EXTERNAL_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 

F

FROM_ADDRESS - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
FROM_PERSONAL - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
findPending(MILUCSFindCondition) - Method in interface com.genesyslab.omsdk.mil.MILUCSManager
Finds interactions in UCS and returns their IDs.

G

GENERIC_SERVER - Static variable in class com.genesyslab.omsdk.commons.ApplicationType
Indicates "Generic Server" application type
getAnnex() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the Annex options defined for the application in the Configuration Layer.
getApplicationInfo() - Method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns an ApplicationInfo object that contains the Configuration Layer's information about the current application.
getApplicationName() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the application name.
getApplicationName() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the name of the entry defined in the Configuration Layer for this application.
getApplicationType() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns application type in the Configuration Layer.
getApplicationType() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
 
getBackupHost() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the Configuration Layer's backup host.
getBackupPort() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the Configuration Layer's backup port.
getCanBeParent() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Returns true if this new interaction can have children interactions in UCS.
getCaseId() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCaseId() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCategoryId() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCategoryId() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCode() - Method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Returns the reason code.
getCode() - Method in class com.genesyslab.omsdk.mil.exception.MILInteractionServerException
Returns Interaction Server’s error code.
getContactId() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getContactId() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getContentBinary() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Returns the interaction's binary contents.
getContentBinarySize() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Returns the size of the interaction's binary contents.
getContentMimeType() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Returns the MIME type that identifies the format of the interaction's binary contents.
getCustomNumber1() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomNumber1() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomNumber2() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomNumber2() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomNumber3() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomNumber3() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomString1() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomString1() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomString2() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomString2() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomString3() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomString3() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomString4() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomString4() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomString5() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomString5() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomString6() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomString6() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomString7() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomString7() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getCustomerSegment() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getCustomerSegment() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getDescription() - Method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Returns the reason description.
getDescription() - Method in class com.genesyslab.omsdk.mil.exception.MILInteractionServerException
Returns Interaction Server’s error description.
getDispositionCode() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getDispositionCode() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getDoNotThread() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Returns true if threading under another interaction in a UCS contact history is disabled.
getExceptionCause() - Method in class com.genesyslab.omsdk.commons.exception.OMSDKException
 
getExceptionCause() - Method in class com.genesyslab.omsdk.commons.exception.OMSDKRuntimeException
 
getExternalID() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Gets reference identifier that can be used by external system This MUST NOT be used to reference enteties from other enteties (the ID attribute is used for that)
getFaultCode() - Method in interface com.genesyslab.omsdk.mil.MILESPFaultResponse
Deprecated. as of 7.2.007.00. Please use MILESPFaultResponse.getFaultCodeString() insted
getFaultCodeString() - Method in interface com.genesyslab.omsdk.mil.MILESPFaultResponse
Gets user-defined error code.
getFaultString() - Method in interface com.genesyslab.omsdk.mil.MILESPFaultResponse
Returns the user-defined fault string for this response.
getFromAddress() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getFromAddress() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getFromPersonal() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getFromPersonal() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getGivenClass() - Method in class com.genesyslab.omsdk.mil.exception.MILUnsupportedTypeException
 
getHost() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the application's base host.
getID() - Method in interface com.genesyslab.omsdk.mil.MILESPRequest
Returns the request ID.
getID() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Returns the interaction ID.
getISParameters() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Returns the Interaction Server interaction parameters.
getInitializationServices() - Static method in class com.genesyslab.omsdk.mil.MILFactory
Returns a com.genesyslab.omsdk.commons.InitializationServices object containing service information for initializing MIL.
getInstance() - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns the OMSDKConnector instance.
getInteraction(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSManager
Gets the interaction data associated with this interaction ID.
getInteractionID() - Method in interface com.genesyslab.omsdk.mil.MILESPRequest
Returns the ID of the MILInteraction associated with this ESP request.
getInteractionManager() - Method in class com.genesyslab.omsdk.mil.MILFactory
Returns the interaction manager.
getIsOnline() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
Gets IsOnline property of interaction
getLCAManager() - Method in class com.genesyslab.omsdk.mil.MILFactory
Returns the manager for the Local Control Agent feature.
getMILFactory() - Static method in class com.genesyslab.omsdk.mil.MILFactory
Returns the MILFactory instance.
getMailbox() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getMailbox() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getMediaType() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Returns the interaction media type.
getMediaType() - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Returns the media type of interactions to be found.
getMediaType() - Method in class com.genesyslab.omsdk.mil.exception.MILIllegalMediaException
Returns media type wich caused the exception
getMessage() - Method in class com.genesyslab.omsdk.mil.exception.MILUnsupportedTypeException
 
getMethodName() - Method in interface com.genesyslab.omsdk.mil.MILESPRequest
Returns the methodName parameter.
getName() - Method in class com.genesyslab.omsdk.mil.MILStopProcessingReason
Returns the reason name.
getNewRunMode() - Method in interface com.genesyslab.omsdk.mil.event.MILLCAEvent
Returns the new LCA runmode of this application.
getOldRunMode() - Method in interface com.genesyslab.omsdk.mil.event.MILLCAEvent
Returns the old LCA runmode of this application.
getOption(String) - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the option value defined for this application in the Configuration Layer.
getOption(String, String) - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the options defined for this application in the specified section of the Configuration Layer.
getOptions() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the options defined for the application in the Configuration Layer.
getParentID() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Returns the ID of the associated parent interaction in UCS.
getParentID() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Deprecated. as 7.2.000.00
getPreloadedExtensions() - Method in class com.genesyslab.omsdk.mil.MILInitializationParameters
Returns the preloaded extensions.
getPrimaryHost() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the Configuration Layer's primary host.
getPrimaryPort() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the Configuration Layer's primary port.
getPriority() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
 
getProperties() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
Returns a read-only Map object containing the IS properties of the interaction.
getProperties() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Returns a read-only Map object containing the UCS properties of the interaction.
getProperty(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
Returns the specified interaction property.
getProperty(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Returns the specified interaction property.
getQueueName() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Returns the name of the queue to which this interaction belongs (that is, will belong).
getReasonCode() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getReasonCode() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getReceivedAt() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Returns the date when the interaction was received.
getReconnectionAttempts() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the number of possible reconnection attempts.
getReconnectionPeriod() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the period, in milliseconds, between two reconnection attempts.
getRequestParameters() - Method in interface com.genesyslab.omsdk.mil.MILESPRequest
Returns the request parameters of this ESP request.
getResponseParameter(String) - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Returns the named response parameter for this ESP response.
getResponseParameters() - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Returns response parameters for this ESP response.
getRunMode() - Method in interface com.genesyslab.omsdk.mil.MILLCAManager
Returns the application's LCA runmode.
getRunMode(int) - Static method in class com.genesyslab.omsdk.mil.MILLCARunMode
Returns the enumerated value corresponding to the specified integer.
getServiceInfo(ServiceType) - Method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns the ServiceInfo associated with the specified service type.
getServiceInfo() - Method in interface com.genesyslab.omsdk.commons.event.ServiceEvent
Returns the ServiceInfo associated with the event.
getServiceName() - Method in interface com.genesyslab.omsdk.mil.MILESPRequest
Returns the ServiceName parameter.
getServiceObjective() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getServiceObjective() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getServiceType() - Method in interface com.genesyslab.omsdk.commons.event.ServiceEvent
Returns the service type to which this event is related.
getServiceType() - Method in class com.genesyslab.omsdk.commons.exception.ServiceNotConnectedException
Returns the type of service responsible for this exception.
getServiceType() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getServiceType() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getServiceType() - Method in class com.genesyslab.omsdk.mil.exception.MILServiceUninitializedException
 
getServiceTypes() - Method in class com.genesyslab.omsdk.commons.InitializationServices
Returns the services used for initializing the OMSDKConnector.
getServices() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the services used for initializing the OMSDKConnector.
getServices() - Method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns the services.
getStartupLogFilePath() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the path to the log file.
getStatus() - Method in interface com.genesyslab.omsdk.commons.ServiceInfo
Returns the service's status.
getStatus(int) - Static method in class com.genesyslab.omsdk.commons.ServiceStatus
Returns the enumerated value corresponding to the specified integer.
getStatus() - Method in interface com.genesyslab.omsdk.commons.event.ServiceStatusChangedEvent
Returns the new status of the service.
getStatus() - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Returns the status of interactions to be found.
getStatus() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Returns the interaction UCS status.
getStatus(int) - Static method in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Returns the enumerated value corresponding to the specified integer.
getStructuredText() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Contains the structured text of the interaction.
getStructuredTextMimeType() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
The MIME type of the StructuredText field.
getSubject() - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
getSubject() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
getSubmittedBy() - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Returns the submittedBy parameter for interactions to be found.
getSubtype() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Returns the interaction subtype.
getSubtype() - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Returns the subtype of interactions to be found.
getText() - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Contains the displayable text of the interaction, without any structure or format information.
getTimeout() - Method in class com.genesyslab.omsdk.mil.exception.MILTimeoutException
Returns the timeout delay that was reached.
getType() - Method in interface com.genesyslab.omsdk.commons.ServiceInfo
Returns the service's type.
getType(int) - Static method in class com.genesyslab.omsdk.commons.ServiceType
Returns the enumerated value corresponding to the specified integer.
getType() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Returns the interaction type.
getType() - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Returns the type of interactions to be found.
getUCSManager() - Method in class com.genesyslab.omsdk.mil.MILFactory
Returns the manager for the Universal Contact Server.
getUCSParameters() - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Returns the UCS interaction parameters.
getUserData() - Method in interface com.genesyslab.omsdk.mil.MILESPRequest
Returns the user data specified in this ESP request.
getUserData() - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Returns the user data attached to this ESP response.
getUserDataItem(String) - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Returns the value of the specified user data item for this ESP response.

H

handleLCAEvent(MILLCAEvent) - Method in interface com.genesyslab.omsdk.mil.event.MILLCAListener
Invoked when an event occurs on the MILLCAManager interface to which this listener was added.
handleServiceEvent(ServiceEvent) - Method in interface com.genesyslab.omsdk.commons.event.ServiceListener
Invoked when an event occurs on a server connection.

I

ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
INTERACTION_SERVER - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing communication with Interaction Server.
INTERACTION_SERVER_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
 
IN_PROCESS - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Indicates that the interaction is in process.
IN_PROCESS_INT - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Integer representation of IN_PROCESS.
IS_LOCKED - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
IS_ONLINE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
InitializationException - exception com.genesyslab.omsdk.commons.exception.InitializationException.
Exception thrown when the OMSDKConnector's initialization fails.
InitializationException(String) - Constructor for class com.genesyslab.omsdk.commons.exception.InitializationException
Constructs the exception with given message
InitializationException(String, Exception) - Constructor for class com.genesyslab.omsdk.commons.exception.InitializationException
Construncts the exception with given message and caused by another exception
InitializationParameters - class com.genesyslab.omsdk.commons.InitializationParameters.
Placeholder for the parameters required to initialize the library.
InitializationParameters(String, int, String, int, String, int, int) - Constructor for class com.genesyslab.omsdk.commons.InitializationParameters
Deprecated. Deprecated. Application type should be provided explicitly. Use #InitializationParameters(String, int, String, int, String, int, int, int) instead
InitializationParameters(String, int, String, int, String, ApplicationType, int, int) - Constructor for class com.genesyslab.omsdk.commons.InitializationParameters
Constructor with required parameters for connecting to the primary and backup Configuration Layers.
InitializationServices - class com.genesyslab.omsdk.commons.InitializationServices.
Placeholder for the read-only list of services to initialize.
InteractionField - class com.genesyslab.omsdk.commons.InteractionField.
 
InteractionField() - Constructor for class com.genesyslab.omsdk.commons.InteractionField
 
initialize(InitializationParameters) - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Initializes the OMSDKConnector instance with the specified initialization parameters.
initialize() - Method in interface com.genesyslab.omsdk.mil.MILESPExtension
Initializes the extension.
initialize(MILInitializationParameters) - Static method in class com.genesyslab.omsdk.mil.MILFactory
Initializes the MILFactory instance.
isCompleted() - Method in interface com.genesyslab.omsdk.mil.MILSynchronizer
Returns true if the associated operation is completed, regardless of the result.
isShutdownHookEnabled() - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns the current status of the integrated shutdown hook.
isStartupConsoleTraceOn() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns whether or not the log console is enabled.
isStartupFileTraceOn() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns whether or not the log file is enabled.

L

LCA - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing communication with the LCA (Local Control Agent) component.
LCA_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Integer representation of LCA.

M

MAILBOX - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
MEDIA_TYPE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
MILBaseException - exception com.genesyslab.omsdk.mil.exception.MILBaseException.
Base class for all MIL exceptions.
MILBaseException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILBaseException
 
MILBaseException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILBaseException
 
MILBootstrapper - class com.genesyslab.omsdk.mil.MILBootstrapper.
Represents a simple MIL server application that connects, and exits when the runmode changes to MILLCARunMode.EXIT.
MILBootstrapper() - Constructor for class com.genesyslab.omsdk.mil.MILBootstrapper
 
MILConfigurationInvalidException - exception com.genesyslab.omsdk.mil.exception.MILConfigurationInvalidException.
Exception thrown when initialization fails due to invalid configuration data.
MILConfigurationInvalidException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILConfigurationInvalidException
 
MILConfigurationInvalidException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILConfigurationInvalidException
 
MILConnectionFailedException - exception com.genesyslab.omsdk.mil.exception.MILConnectionFailedException.
Exception thrown when connection fails at initial stage.
MILConnectionFailedException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILConnectionFailedException
 
MILConnectionFailedException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILConnectionFailedException
 
MILESPException - exception com.genesyslab.omsdk.mil.exception.MILESPException.
Exception thrown when an ESP request fails.
MILESPException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILESPException
 
MILESPException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILESPException
 
MILESPExtension - interface com.genesyslab.omsdk.mil.MILESPExtension.
Represents an ESP (External Service Protocol) extension.
MILESPExtensionException - exception com.genesyslab.omsdk.mil.exception.MILESPExtensionException.
Exception thrown when an extension's initialization fails.
MILESPExtensionException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILESPExtensionException
 
MILESPExtensionException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILESPExtensionException
 
MILESPFaultResponse - interface com.genesyslab.omsdk.mil.MILESPFaultResponse.
Represents a fault response.
MILESPRequest - interface com.genesyslab.omsdk.mil.MILESPRequest.
Represents the low-level ESP (External Service Protocol) request passed by the ESP layer to the processing method.
MILESPResponse - interface com.genesyslab.omsdk.mil.MILESPResponse.
Represents the ESP (External Service Protocol) response to an ESP request.
MILESPSuccessResponse - interface com.genesyslab.omsdk.mil.MILESPSuccessResponse.
Represents a success ESP (External Service Protocol) response.
MILFactory - class com.genesyslab.omsdk.mil.MILFactory.
Entry point to Media Interaction Layer.
MILISInteractionParameters - interface com.genesyslab.omsdk.mil.MILISInteractionParameters.
Encapsulates interaction parameters specific to Interaction Server.
MILIllegalMediaException - exception com.genesyslab.omsdk.mil.exception.MILIllegalMediaException.
Exception thrown when submitting an interaction with a Genesys media type, that is, email or chat.
MILIllegalMediaException(String, String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILIllegalMediaException
 
MILIllegalMediaException(String, Exception, String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILIllegalMediaException
 
MILInitializationException - exception com.genesyslab.omsdk.mil.exception.MILInitializationException.
Exception thrown when initialization fails.
MILInitializationException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILInitializationException
 
MILInitializationException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILInitializationException
 
MILInitializationParameters - class com.genesyslab.omsdk.mil.MILInitializationParameters.
Placeholder for the additional MIL parameters required to initialize MIL.
MILInitializationParameters(String[]) - Constructor for class com.genesyslab.omsdk.mil.MILInitializationParameters
Constructor.
MILInteraction - interface com.genesyslab.omsdk.mil.MILInteraction.
Represents an MIL interaction.
MILInteractionManager - interface com.genesyslab.omsdk.mil.MILInteractionManager.
Creates and manages MILInteraction objects submitted to Interaction Server.
MILInteractionServerException - exception com.genesyslab.omsdk.mil.exception.MILInteractionServerException.
Exception thrown when a request to Interaction Server fails.
MILInteractionServerException(String, int, String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILInteractionServerException
 
MILInteractionServerException(String, Exception, int, String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILInteractionServerException
 
MILLCAEvent - interface com.genesyslab.omsdk.mil.event.MILLCAEvent.
An event reporting changes in the LCA run mode.
MILLCAException - exception com.genesyslab.omsdk.mil.exception.MILLCAException.
Exception thrown when a request to LCA fails.
MILLCAException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILLCAException
 
MILLCAException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILLCAException
 
MILLCAListener - interface com.genesyslab.omsdk.mil.event.MILLCAListener.
The listener for receiving changes in the LCA runmode of this application.
MILLCAManager - interface com.genesyslab.omsdk.mil.MILLCAManager.
Provides the MIL Local Control Agent-related feature.
MILLCARunMode - class com.genesyslab.omsdk.mil.MILLCARunMode.
MILNotConnectedException - exception com.genesyslab.omsdk.mil.exception.MILNotConnectedException.
Exception thrown when the library cannot perform a request because it is not connected.
MILNotConnectedException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILNotConnectedException
 
MILNotConnectedException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILNotConnectedException
 
MILRequestFailedException - exception com.genesyslab.omsdk.mil.exception.MILRequestFailedException.
Exception thrown when a request fails.
MILRequestFailedException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILRequestFailedException
 
MILRequestFailedException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILRequestFailedException
 
MILRuntimeException - exception com.genesyslab.omsdk.mil.exception.MILRuntimeException.
Base class for all MIL runtime exceptions.
MILRuntimeException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILRuntimeException
 
MILRuntimeException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILRuntimeException
 
MILServiceUninitializedException - exception com.genesyslab.omsdk.mil.exception.MILServiceUninitializedException.
Exception thrown when a service initialization fails.
MILServiceUninitializedException(String, ServiceType) - Constructor for class com.genesyslab.omsdk.mil.exception.MILServiceUninitializedException
 
MILServiceUninitializedException(String, Exception, ServiceType) - Constructor for class com.genesyslab.omsdk.mil.exception.MILServiceUninitializedException
 
MILStopProcessingReason - class com.genesyslab.omsdk.mil.MILStopProcessingReason.
Placeholder for reason parameters associated with StopProcessing requests to Interaction Server.
MILStopProcessingReason(int, String, String) - Constructor for class com.genesyslab.omsdk.mil.MILStopProcessingReason
Constructor.
MILSynchronizer - interface com.genesyslab.omsdk.mil.MILSynchronizer.
Synchronizes with an asynchronous operation of the MILInteractionManager interface.
MILTimeoutException - exception com.genesyslab.omsdk.mil.exception.MILTimeoutException.
Exception thrown when a request to the Configuration Layer times out.
MILTimeoutException(int) - Constructor for class com.genesyslab.omsdk.mil.exception.MILTimeoutException
Constructor for this exception.
MILTimeoutException(String, int, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILTimeoutException
 
MILUCSException - exception com.genesyslab.omsdk.mil.exception.MILUCSException.
Exception thrown when a request to UCS fails.
MILUCSException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUCSException
 
MILUCSException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUCSException
 
MILUCSException(String, int) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUCSException
 
MILUCSException(String, Exception, int) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUCSException
 
MILUCSFindCondition - interface com.genesyslab.omsdk.mil.MILUCSFindCondition.
Defines criteria for finding interactions in UCS.
MILUCSInteractionParameters - interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters.
Encapsulates interaction parameters to save in UCS.
MILUCSInteractionStatus - class com.genesyslab.omsdk.mil.MILUCSInteractionStatus.
Enumerates the possible statuses for an interaction stored in UCS.
MILUCSManager - interface com.genesyslab.omsdk.mil.MILUCSManager.
Provides MIL UCS-related features.
MILUninitializedException - exception com.genesyslab.omsdk.mil.exception.MILUninitializedException.
Exception thrown when attempting a request on an uninitialized MILFactory.
MILUninitializedException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUninitializedException
 
MILUninitializedException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUninitializedException
 
MILUnsupportedOperationException - exception com.genesyslab.omsdk.mil.exception.MILUnsupportedOperationException.
Exception thrown when attempting an unsupported operation.
MILUnsupportedOperationException(String) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUnsupportedOperationException
 
MILUnsupportedOperationException(String, Exception) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUnsupportedOperationException
 
MILUnsupportedTypeException - exception com.genesyslab.omsdk.mil.exception.MILUnsupportedTypeException.
Exception thrown when MIL unsupports some user data provided in a Map or in a non typed-safe object.
MILUnsupportedTypeException(String, Class) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUnsupportedTypeException
 
MILUnsupportedTypeException(String, Exception, Class) - Constructor for class com.genesyslab.omsdk.mil.exception.MILUnsupportedTypeException
 
MOVED_TO_QUEUE_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
main(String[]) - Static method in class com.genesyslab.omsdk.mil.MILBootstrapper
Starts the bootstrapper.

N

NEW - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Indicates that the interaction is new.
NEW_INT - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Integer representation of NEW.

O

OFF - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Indicates that the service is disconnected from the server.
OFF_CONNECTING - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Indicates that the service is attempting to connect the server.
OFF_CONNECTING_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Integer representation of OFF_CONNECTING status.
OFF_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Integer representation of OFF status.
OMSDKConnector - class com.genesyslab.omsdk.commons.OMSDKConnector.
Entry point for the Open Media SDKs.
OMSDKConnectorUninitializedException - exception com.genesyslab.omsdk.commons.exception.OMSDKConnectorUninitializedException.
Exception thrown when attempting a request on an uninitialized OMSDKConnector.
OMSDKConnectorUninitializedException(String) - Constructor for class com.genesyslab.omsdk.commons.exception.OMSDKConnectorUninitializedException
 
OMSDKConnectorUninitializedException(String, Exception) - Constructor for class com.genesyslab.omsdk.commons.exception.OMSDKConnectorUninitializedException
 
OMSDKEnum - class com.genesyslab.omsdk.commons.OMSDKEnum.
Base class for classes that enumerate predefined values.
OMSDKException - exception com.genesyslab.omsdk.commons.exception.OMSDKException.
Base class for OMSDK exceptions.
OMSDKRuntimeException - exception com.genesyslab.omsdk.commons.exception.OMSDKRuntimeException.
Base class for all OMSDK runtime exceptions.
ON - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Indicates that the service is connected to the server and that it is working properly.
ON_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Integer representation of ON status.

P

PARENT_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
PENDING - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Indicates that the interaction is pending.
PENDING_INT - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Integer representation of PENDING.
PLACED_IN_QUEUE_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
PRIMARY - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Indicates that the MIL application is running as a primary application.
PRIMARY_INT - Static variable in class com.genesyslab.omsdk.mil.MILLCARunMode
Integer representation of PRIMARY.
PRIORITY - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
parseApplicationType(String) - Static method in class com.genesyslab.omsdk.commons.ApplicationType
 

R

REASON_CODE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
RECEIVED_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
release() - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Releases this instance and all the objects made available through this interface.
releaseFactory() - Static method in class com.genesyslab.omsdk.mil.MILFactory
Releases this instance and all the objects made available through this interface.
removeLCAListener(MILLCAListener) - Method in interface com.genesyslab.omsdk.mil.MILLCAManager
Removes a MILLCAListener from the listener list for LCA events.
removeProperty(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
Removes the specified interaction property.
removeProperty(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Removes the specified interaction property.
removeResponseParameter(String) - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Removes the specified response parameter for this ESP response.
removeServiceListener(ServiceListener, ServiceType) - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Removes the specified ServiceListener from the listener list for a specific type of internal service.
removeUserDataItem(String) - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Removes the specified user data item for this ESP response.

S

SERVICE_OBJECTIVE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SERVICE_TYPE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
STATE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
STOPPED - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Indicates that the interaction is stopped.
STOPPED_INT - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Integer representation of STOPPED.
SUBJECT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SUBMITTED_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SUBMITTED_BY - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SUBTYPE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
ServiceEvent - interface com.genesyslab.omsdk.commons.event.ServiceEvent.
An event reporting a change in a server connection.
ServiceException - exception com.genesyslab.omsdk.commons.exception.ServiceException.
Exception thrown when a service connection triggers an internal error.
ServiceException(String) - Constructor for class com.genesyslab.omsdk.commons.exception.ServiceException
 
ServiceException(String, Exception) - Constructor for class com.genesyslab.omsdk.commons.exception.ServiceException
 
ServiceInfo - interface com.genesyslab.omsdk.commons.ServiceInfo.
Provides information about a server connection backend used by the common library.
ServiceListener - interface com.genesyslab.omsdk.commons.event.ServiceListener.
The listener interface for receiving changes on a type of server connection.
ServiceNotConnectedException - exception com.genesyslab.omsdk.commons.exception.ServiceNotConnectedException.
Exception thrown when a request fails because the service is no longer connected.
ServiceNotConnectedException(ServiceType) - Constructor for class com.genesyslab.omsdk.commons.exception.ServiceNotConnectedException
 
ServiceStatus - class com.genesyslab.omsdk.commons.ServiceStatus.
Enumerates the possible statuses of service connections.
ServiceStatusChangedEvent - interface com.genesyslab.omsdk.commons.event.ServiceStatusChangedEvent.
An event reporting a service status change.
ServiceType - class com.genesyslab.omsdk.commons.ServiceType.
Enumerates the possible types of service connections.
saveInteraction(MILInteraction) - Method in interface com.genesyslab.omsdk.mil.MILUCSManager
Saves all data of the specified interaction in UCS, except MILISInteractionProperties.
send() - Method in interface com.genesyslab.omsdk.mil.MILESPResponse
Sends the MILESPResponse to Interaction Server using the ESP protocol.
setCanBeParent(Boolean) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets whether this new interaction can have children interactions in UCS.
setCaseId(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCaseId(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCategoryId(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCategoryId(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setContactId(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setContactId(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setContentBinary(byte[]) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets the interaction's binary contents.
setContentBinarySize(Integer) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Deprecated. not used anymore, content size is calculated automatically by UCS server
setContentMimeType(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets the MIME type that identifies the format of the interaction's binary content.
setCustomNumber1(Integer) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomNumber1(Integer) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomNumber2(Integer) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomNumber2(Integer) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomNumber3(Integer) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomNumber3(Integer) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomString1(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomString1(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomString2(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomString2(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomString3(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomString3(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomString4(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomString4(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomString5(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomString5(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomString6(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomString6(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomString7(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomString7(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setCustomerSegment(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setCustomerSegment(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setDispositionCode(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setDispositionCode(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setDoNotThread(Boolean) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets whether threading under another interaction in a UCS contact history is disabled.
setExternalID(String) - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Sets reference identifier that can be used or set by external system
setFaultCode(int) - Method in interface com.genesyslab.omsdk.mil.MILESPFaultResponse
Deprecated. as of 7.2.007.00. Please use MILESPFaultResponse.setFaultCode(String) insted
setFaultCode(String) - Method in interface com.genesyslab.omsdk.mil.MILESPFaultResponse
Sets the user-defined error code.
setFaultString(String) - Method in interface com.genesyslab.omsdk.mil.MILESPFaultResponse
Sets the user-defined fault string for this response.
setFromAddress(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setFromAddress(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setFromPersonal(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setFromPersonal(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setID(String) - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Sets this interaction's ID.
setIsOnline(Boolean) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
Sets IsOnline property
setMailbox(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setMailbox(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setMediaType(String) - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Sets the interaction media type.
setMediaType(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Sets the media type of interactions to be found.
setParentID(String) - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Sets the ID of the associated parent interaction in UCS.
setParentID(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Deprecated. as 7.2.000.00
setPriorty(int) - Method in interface com.genesyslab.omsdk.mil.MILInteraction
 
setProperties(Map) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
Assigns a new set of interaction properties.
setProperties(Map) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Assigns a new set of interaction properties.
setProperty(String, Object) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
Sets the specified interaction property.
setProperty(String, Object) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets the specified interaction property.
setQueueName(String) - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Sets the name of the queue to which this interaction belongs (that is, will belong).
setReasonCode(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setReasonCode(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setReceivedAt(Date) - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Sets the date when the interaction was received.
setResponseParameter(String, Object) - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Sets the specified response parameter for this ESP response.
setResponseParameters(Map) - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Sets response parameteters for this ESP response.
setServiceObjective(Integer) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setServiceObjective(Integer) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets the date when the interaction was received.
setServiceType(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setServiceType(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setShutdownHookEnabled(boolean) - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Controls the usage of the integrated shutdown hook.
setStartupConsoleTraceOn(boolean) - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Enables or disables the log console.
setStartupFileTraceOn(boolean) - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Enables or disables the log file.
setStartupLogFilePath(String) - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Sets the path to the log file.
setStatus(MILUCSInteractionStatus) - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Sets the status of interactions to be found
setStatus(MILUCSInteractionStatus) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets the UCS status of an interaction.
setStructuredText(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets StructuredText attribute
setStructuredTextMimeType(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets StructuredTextMimeType attribute
setSubject(String) - Method in interface com.genesyslab.omsdk.mil.MILISInteractionParameters
 
setSubject(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
 
setSubmittedBy(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Sets the submittedBy parameter for interactions to be found.
setSubtype(String) - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Sets the interaction subtype.
setSubtype(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Sets the subtype of interactions to be found.
setText(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSInteractionParameters
Sets Text attribute
setType(String) - Method in interface com.genesyslab.omsdk.mil.MILInteraction
Sets the interaction type.
setType(String) - Method in interface com.genesyslab.omsdk.mil.MILUCSFindCondition
Sets the type of interactions to be found.
setUserData(Map) - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Sets user data attached to this ESP response.
setUserDataItem(String, Object) - Method in interface com.genesyslab.omsdk.mil.MILESPSuccessResponse
Sets the named user data item for this ESP response
shutdown() - Method in interface com.genesyslab.omsdk.mil.MILESPExtension
Releases this ESP extension.
stopProcessing(String, MILStopProcessingReason) - Method in interface com.genesyslab.omsdk.mil.MILInteractionManager
Stops processing the interaction and waits for the operation result.
stopProcessing(String, String) - Method in interface com.genesyslab.omsdk.mil.MILUCSManager
Changes the UCS status of an interaction to STOPPED.
submit(MILInteraction) - Method in interface com.genesyslab.omsdk.mil.MILInteractionManager
Submits the specified MILInteraction and waits for the operation result.

T

THIRDPARTY_SERVER - Static variable in class com.genesyslab.omsdk.commons.ApplicationType
Indicates "Third party Server" application type
TYPE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
toInt() - Method in class com.genesyslab.omsdk.commons.OMSDKEnum
Returns an integer representation of this enumerated value.
toString() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns a string representation of the object.
toString() - Method in class com.genesyslab.omsdk.commons.OMSDKEnum
Returns a string representation of this enumerated value.
Unique within enumeration class.
toString() - Method in class com.genesyslab.omsdk.mil.MILInitializationParameters
Returns a string representation of the object.

U

UCS - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing the communication with UCS (Universal Contact Server).
UCS_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Integer representation of UCS.
UNKNOWN - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Special status.
UNKNOWN_INT - Static variable in class com.genesyslab.omsdk.mil.MILUCSInteractionStatus
Integer representation of UNKNOWN.

W

WORKBIN_AGENT_GROUP_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
WORKBIN_AGENT_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
WORKBIN_PLACE_GROUP_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
WORKBIN_PLACE_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
waitCompleted() - Method in interface com.genesyslab.omsdk.mil.MILSynchronizer
Waits for the associated operation to complete.

A B C D E F G H I L M N O P R S T U W