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Interaction SDK (Web Services) |
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| SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT | ||||||||
| Attribute Summary | |
com.genesyslab.ail.ws.callback.RecordAction[] |
callback.record:actionsPossibleThe possible actions that an agent can perform on a callback record. |
int |
callback.record:attemptsThe number of attempts to deliver this callback. |
com.genesyslab.ail.ws.callback.RecordCallResult |
callback.record:callResultThe current RecordCallResult of this record. |
String |
callback.record:contactInfoInformation of the contact that corresponds to this record. Ex: phone number. |
com.genesyslab.ail.ws.KeyValue[] |
callback.record:customFieldsThe custom fields attached to this record. |
long |
callback.record:estimatedWaitTimeThe estimated time that a customer has to wait. |
long |
callback.record:estimatedWaitTimeDateThe GMT time date at which the estimated wait time was evaluated. |
String |
callback.record:interactionIdIdentifier of the voice interaction associated with this record. |
com.genesyslab.ail.ws.callback.RecordReason |
callback.record:reasonThe current callback record reason of this record's callback record status. |
String |
callback.record:recordIdCallback record identifier. |
long |
callback.record:scheduledDateTimeThe time at which this record is scheduled, or 0 if it is an ASAP callback. |
com.genesyslab.ail.ws.callback.RecordStatus |
callback.record:statusThis record's current callback record status. |
| Method Summary | |
void |
acceptRecordAccepts this record. |
void |
cancelRecordCancels this record. |
com.genesyslab.ail.ws.callback.RecordDTO |
getRecordDTORetrieves all the requested attributes about a callback record. |
void |
processedRecordMarks this record as processed, with the current CallbackRecord CallResult. |
void |
rejectRecordRejects this record. |
void |
rescheduleRecordReschedules this record. |
com.genesyslab.ail.ws.callback.RecordError |
setRecordDTOSets attributes about a callback record. |
| Event Summary | |
CallbackRecordEventEvent concerning a callback record. |
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| Attribute Detail |
| Attributes of domain callback.record |
Type: com.genesyslab.ail.ws.callback.RecordAction[]
Type: int
Type: com.genesyslab.ail.ws.callback.RecordCallResult
Type: String
Type: com.genesyslab.ail.ws.KeyValue[]
Type: long
Type: long
Type: String
Type: com.genesyslab.ail.ws.callback.RecordReason
Type: String
Type: long
Type: com.genesyslab.ail.ws.callback.RecordStatus
| Method Detail |
StringbooleanStringvoidStringbooleanStringvoidStringbooleanStringString[]com.genesyslab.ail.ws.callback.RecordDTOStringbooleanStringvoidStringbooleanStringvoidStringbooleanStringlongvoidStringcom.genesyslab.ail.ws.callback.RecordDTOcom.genesyslab.ail.ws.callback.RecordError| Event Detail |
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Interaction SDK (Web Services) |
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