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Interaction SDK (Web Services) |
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| SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT | ||||||||
| Attribute Summary | |
com.genesyslab.ail.ws.dn.DnAction[] |
dn:actionsPossibleThe possible actions of this DN. |
String |
dn:agentIdThe ID of the agent currently logged in this DN. |
com.genesyslab.ail.ws.KeyValue[] |
dn:annexAdditional infomation about this DN. This corresponds to the 'Annex' tab in the Configuration Layer. |
String |
dn:callableNumberCallable number of this DN recognized by the switch. You have to use it for making calls, transfering calls, conferencing calls, and so on. |
com.genesyslab.ail.ws.agent.WorkmodeType |
dn:currentWorkmodeThe current workmode of the agent on this DN. |
com.genesyslab.ail.ws.dn.DnStatus |
dn:dndStatusThe DND status of this DN. Note: Status.ON means here that an DNDOn event has been received on this DN. Status.OFF means that an DNDOff event has been received on this DN. |
String |
dn:dnIdThe DN identifier. |
com.genesyslab.ail.ws.dn.DnEventReason |
dn:eventReasonThe reason why this event occurred. |
String |
dn:forwardNumberThe destination number, if the forward is active; otherwise null. |
com.genesyslab.ail.ws.dn.DnStatus |
dn:forwardStatusThe Forward status of this DN. |
com.genesyslab.ail.ws.dn.DnStatus |
dn:hookStatusThe Hook status of this DN. Note: Status.ON means here that an OnHook event has been received on this DN. Status.OFF means that an OffHook event has been received on this DN. |
com.genesyslab.ail.ws.KeyValue[] |
dn:lastReasonCodeProvides the last reason code and reasons data seen on this DN. |
String[] |
dn:loggedQueuesQueues where the agent is logged in. |
com.genesyslab.ail.ws.dn.DnStatus |
dn:statusThe current status of this DN. |
com.genesyslab.ail.ws.dn.SwitchInfo |
dn:switchInfoInformation about the switch of this DN. |
com.genesyslab.ail.ws.KeyValue[] |
dn:TEventExtensionsTEvent extensions. TEvent extensions are additional data that take into account switch-specific features. |
com.genesyslab.ail.ws.KeyValue[] |
dn:TEventReasonsSwitch-specific reasons that might have come with the TEvent that caused this event. |
com.genesyslab.ail.ws.agent.WorkmodeType[] |
dn:workmodesPossibleThe possible workmodes for this DN. |
String |
dn.user-data:TConnectionIdThe TConnectionId associated with the user event, if any. |
com.genesyslab.ail.ws.KeyValue[] |
dn.user-data:userDataAttached data sent with a user event to the T-Server. |
| Method Summary | |
void |
cancelForwardCancels the forward on the associated DN. |
com.genesyslab.ail.ws.dn.DnDTO[] |
getDnsDTORetrieves all the requested attributes about DNs. |
com.genesyslab.ail.ws.dn.SwitchInfo[] |
getSwitchInfosGets information about swithes. |
void |
releaseDnReleases all the interactions currently running on this DN. |
void |
sendUserEventSends a user event to the T-Server with attached data. |
void |
setDNDOffSets the Do-Not-Disturb feature to Off. |
void |
setDNDOnSets the Do-Not-Disturb feature to On. |
void |
setForwardSets the forward on the associated DN. |
| Event Summary | |
DnEventDN event. |
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DnUserEventDN user event. |
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| Attribute Detail |
| Attributes of domain dn |
Type: com.genesyslab.ail.ws.dn.DnAction[]
Type: String
Type: com.genesyslab.ail.ws.KeyValue[]
Type: String
Type: com.genesyslab.ail.ws.agent.WorkmodeType
Type: com.genesyslab.ail.ws.dn.DnStatus
Type: String
Type: com.genesyslab.ail.ws.dn.DnEventReason
Type: String
Type: com.genesyslab.ail.ws.dn.DnStatus
Type: com.genesyslab.ail.ws.dn.DnStatus
Type: com.genesyslab.ail.ws.KeyValue[]
Type: String[]
Type: com.genesyslab.ail.ws.dn.DnStatus
Type: com.genesyslab.ail.ws.dn.SwitchInfo
Type: com.genesyslab.ail.ws.KeyValue[]
Type: com.genesyslab.ail.ws.KeyValue[]
Type: com.genesyslab.ail.ws.agent.WorkmodeType[]
| Attributes of domain dn.user-data |
Type: String
Type: com.genesyslab.ail.ws.KeyValue[]
| Method Detail |
Stringcom.genesyslab.ail.ws.KeyValue[]com.genesyslab.ail.ws.KeyValue[]voidString[]String[]com.genesyslab.ail.ws.dn.DnDTO[]String[]com.genesyslab.ail.ws.dn.SwitchInfo[]StringvoidStringcom.genesyslab.ail.ws.KeyValue[]voidStringcom.genesyslab.ail.ws.KeyValue[]com.genesyslab.ail.ws.KeyValue[]voidStringcom.genesyslab.ail.ws.KeyValue[]com.genesyslab.ail.ws.KeyValue[]voidStringStringcom.genesyslab.ail.ws.KeyValue[]com.genesyslab.ail.ws.KeyValue[]void| Event Detail |
|
Interaction SDK (Web Services) |
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