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Interaction SDK (Web Services) |
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| SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT | ||||||||
| Attribute Summary | |
String |
workbin:actorIdThet ID of the actor responsible for the operation that affected this workbin's contents. |
com.genesyslab.ail.ws.workflow.WorkbinActorType |
workbin:actorTypeThe possible actors that performed an action on the current workbin. |
com.genesyslab.ail.ws.interaction.AttachedData[] |
workbin:attachedDataThe data attached to this interaction. |
String |
workbin:displayNameThe workbin display name. |
String |
workbin:idThe workbin identifier. |
String |
workbin:interactionIdThe worbin-interaction:id that was taken out of or placed into the workbin. |
String |
workbin:nameThe workbin name. |
com.genesyslab.ail.ws.workflow.OperationType |
workbin:operationTypeThe possible operations performed on an interaction that modified the current workbin. |
String |
workbin:parameterThe parameter as String for the changes in the current workbin. |
String |
workbin:placeIdThe place of this instance of the workbin. It is the place that has created this workbin. |
String |
workbin:reasonThe reason as String for the changes in the current workbin. |
com.genesyslab.ail.ws.workflow.WorkbinType |
workbin:typeThe workbin type. |
String |
workbin:viewIdThe view indentifier on which this workbin relies. Views are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinOperationType |
workbin:workbinOperationTypeThe possible operations performed on an interaction that modified the current workbin. |
com.genesyslab.ail.ws.interaction.AttachedData[] |
workbin-interaction:attachedDataThe data attached to this interaction. |
String |
workbin-interaction:caseIdThe ID of the case of this interaction. |
String |
workbin-interaction:contactIdContact identifier. |
String |
workbin-interaction:contactServerIdIdentifier of this interaction in the Contact Server. |
long |
workbin-interaction:dateDeliveredThe date the interaction was delivered. |
long |
workbin-interaction:datePlacedInQueueThe date the interaction was placed in the queue. |
long |
workbin-interaction:dateReceivedThe date the interaction was received. |
String |
workbin-interaction:fromThe address from which this e-mail was sent. |
String |
workbin-interaction:idThe workbin-interaction identifier. |
String |
workbin-interaction:interactionIdThe interaction id. Use this interaction ID to open the interaction onto an agent or a place. |
com.genesyslab.ail.ws.interaction.InteractionType |
workbin-interaction:interactionTypeThe id of the interaction in the workbin. |
boolean |
workbin-interaction:isOnlinetrue if the interaction has a corresponding session in the Chat Server. |
String |
workbin-interaction:openInteractionSubTypeThe interaction subtype of this interaction. |
String |
workbin-interaction:openInteractionTypeThe interaction type of this interaction. |
String |
workbin-interaction:openMediaTypeThe media type of this interaction. |
String |
workbin-interaction:parentIdThe parent interaction identifier. The parent interaction is the interaction to which this interaction replies; it is null if this interaction does not reply to another interaction. |
int |
workbin-interaction:priorityInteraction priority. |
String |
workbin-interaction:queueThe queue of this interaction. |
String |
workbin-interaction:senderThe sender of this interaction. If this is an incoming interaction, the sender is the name of the customer. If this is an outgoing interaction, the sender is the name of the agent who has processed the interaction. Note that this field may be empty for incoming e-mails. In that case, the sender is the contact. |
com.genesyslab.ail.ws.interaction.InteractionStatus |
workbin-interaction:statusInteraction status. |
String |
workbin-interaction:subjectThe subject of this interaction. |
String |
workbin-interaction:toThe address to which this e-mail was sent. |
| Method Summary | |
com.genesyslab.ail.ws.workflow.WorkflowQueue[] |
getQueuesRetrieves all the workbin queues. Queues are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentForAgentDTORetrieves all the requested attributes about the interactions of a workbin from anotherPlace. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentForAgentGroupDTORetrieves the requested attributes about the interactions of a workbin from an agent group. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentForPlaceDTORetrieves the requested attributes about the interactions of a workbin from anotherPlace. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentForPlaceGroupDTORetrieves the requested attributes about the interactions of a workbin from a place group. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinContentFromInteractionIdsDTORetrieves the workbin content as the DTOs of the given workbin interactions. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinsContentDTORetrieves all the requested attributes about the interactions of a workbin. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[] |
getWorkbinsContentForAllDTORetrieves all the content of a workbin for all agents. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkbinDTO[] |
getWorkbinsDTORetrieves all the requested attributes about workbins. Workbins are defined in the Configuration Layer. |
com.genesyslab.ail.ws.workflow.WorkflowInteractionInfo |
getWorkflowInteractionInfoRetrieves the workflow information of the given interaction from the Interaction Server. If the Interaction Server is not routing the interaction, the returned WorkflowInteractionInfo.status is unknown. This information is available for history items and workbin interactions. |
void |
moveInteractionToWorkbinPull an interaction, and put it in a workbin. |
void |
putInteractionIntoAgentGroupWorkbinPlaces an interaction into the workbin of another group agent and specifies a reason for this action. |
void |
putInteractionIntoAgentWorkbinPlaces an interaction into the workbin of another agent and specifies a reason for this action. |
void |
putInteractionIntoPlaceGroupWorkbinPlaces an interaction into the workbin of another group agent and specifies a reason for this action. |
void |
putInteractionIntoPlaceWorkbinPlaces an interaction into the workbin of another place and specifies a reason for this action. |
void |
putInteractionIntoWorkbinPlaces an interaction into this workbin. |
void |
putInteractionIntoWorkbinExPlaces an interaction into this workbin and specifies a reason for this action. |
| Event Summary | |
WorkbinEventWorkbin event. |
|
| Attribute Detail |
| Attributes of domain workbin |
Type: String
Type: com.genesyslab.ail.ws.workflow.WorkbinActorType
Type: com.genesyslab.ail.ws.interaction.AttachedData[]
Type: String
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.workflow.OperationType
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.workflow.WorkbinType
Type: String
Type: com.genesyslab.ail.ws.workflow.WorkbinOperationType
| Attributes of domain workbin-interaction |
Type: com.genesyslab.ail.ws.interaction.AttachedData[]
Type: String
Type: String
Type: String
Type: long
Type: long
Type: long
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.interaction.InteractionType
Type: boolean
Type: String
Type: String
Type: String
Type: String
Type: int
Type: String
Type: String
Type: com.genesyslab.ail.ws.interaction.InteractionStatus
Type: String
Type: String
| Method Detail |
Stringcom.genesyslab.ail.ws.workflow.WorkflowQueue[]StringStringStringString[]com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]StringStringStringString[]com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]StringStringStringString[]com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]StringStringStringString[]com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]StringStringString[]String[]com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]StringStringString[]com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]StringStringString[]com.genesyslab.ail.ws.workflow.WorkbinInteractionDTO[]StringString[]String[]String[]com.genesyslab.ail.ws.workflow.WorkbinDTO[]StringStringcom.genesyslab.ail.ws.workflow.WorkflowInteractionInfoStringStringStringvoidStringStringStringStringStringStringvoidStringStringStringStringStringStringvoidStringStringStringStringStringStringvoidStringStringStringStringStringStringvoidStringStringStringvoidStringStringStringStringStringvoid| Event Detail |
|
Interaction SDK (Web Services) |
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