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Interaction SDK (Web Services) |
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| SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT | ||||||||
| Attribute Summary | |
com.genesyslab.ail.ws.history.HistoryItemDTO[] |
history:childrenThe children of this item. Child interactions are interactions that reply to another interaction. For instance, an InteractionMailOut is a child of the InteractionMailIn to which it replies. |
long |
history:dateCreatedThe date of creation of this item. |
boolean |
history:donetrue, if this interaction is terminated. . |
String |
history:interactionIdThe interaction identifier. |
com.genesyslab.ail.ws.interaction.InteractionType |
history:interactionTypeThe type of this interaction. |
boolean |
history:isArchivetrue, if this item belongs to the archive history. |
String |
history:mediaTypeThe MediaType of this interaction. |
String |
history:senderThe sender of this interaction. If this is an incoming interaction, the name of the customer. If this is an outgoing interaction, the name of the agent who has processed this interaction. Can be empty for incoming e-mails; in this case, the sender is the contact. |
String |
history:subjectThe subject of this interaction. |
| Method Summary | |
com.genesyslab.ail.ws.history.HistoryItemDTO[] |
getHistoryDTOReturns the history of this contact. |
boolean |
isArchiveEnabledReturns true if Archive database is enable. |
| Event Summary |
| Attribute Detail |
| Attributes of domain history |
Type: com.genesyslab.ail.ws.history.HistoryItemDTO[]
Type: long
Type: boolean
Type: String
Type: com.genesyslab.ail.ws.interaction.InteractionType
Type: boolean
Type: String
Type: String
Type: String
| Method Detail |
Stringcom.genesyslab.ail.ws.history.InteractionSearchTemplatebooleanString[]com.genesyslab.ail.ws.history.HistoryItemDTO[]boolean| Event Detail |
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Interaction SDK (Web Services) |
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