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Interaction SDK (Web Services) |
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| SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT | ||||||||
| Attribute Summary | |
com.genesyslab.ail.ws.interaction.cobrowse.InteractionCobrowseAction[] |
interaction.cobrowse:actionsPossibleReturns the actions possible. |
String[] |
interaction.cobrowse:addUrlsAdd Co browse Urls. |
String |
interaction.cobrowse:queueThe queue of this interaction. Note that an interaction still is in the queue even when it is handled by an agent or a router. |
String |
interaction.cobrowse:structTextMimeTypeThe MIME type of the structuredText field. Must comply with rules described in RFC 2046. See MimeType domain definition for further information. |
String |
interaction.cobrowse:structuredTextThe structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted version of the transcript. |
com.genesyslab.ail.ws.interaction.cobrowse.CobrowseURL[] |
interaction.cobrowse:urlsReturns the URLs that were browsed in this session as an array of CoBrowseURL. |
| Method Summary | |
com.genesyslab.ail.ws.interaction.InteractionDTO |
createInteractionCobrowsePlaceDTOCreate a co-browse interaction on a Place. |
void |
markDoneMarks this interaction as done. |
void |
mergeMoves this interaction into the history of another contact. This is useful if an agent discovers that the interaction has been assigned to the wrong contact, or that this interaction is duplicated elsewhere in the contact database. This method allows the agent to merge this interaction into the history of the correct contact, or to similarly merge all interactions that were mistakenly applied to this contact. |
void |
releaseReleases this interaction. |
| Event Summary |
| Attribute Detail |
| Attributes of domain interaction.cobrowse |
Type: com.genesyslab.ail.ws.interaction.cobrowse.InteractionCobrowseAction[]
Type: String[]
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.interaction.cobrowse.CobrowseURL[]
| Method Detail |
StringStringStringString[]com.genesyslab.ail.ws.interaction.InteractionDTOStringvoidStringStringbooleanvoidStringvoid| Event Detail |
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Interaction SDK (Web Services) |
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