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Interaction SDK (Web Services) |
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| SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT | ||||||||
| Attribute Summary | |
com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction[] |
interaction.open-media:actionsPossibleReturns the actions possible. |
com.genesyslab.ail.ws.interaction.SuggestedCategory[] |
interaction.open-media:addSuggestedCategoriesAdds or updates the suggested categories for this chat. |
String[] |
interaction.open-media:availableQueuesForChildInteractionThe queues in which a child interaction can be created. This corresponds to the 'Output Queues' of the Interaction Workflow Designer (IWD). |
String[] |
interaction.open-media:availableQueuesForThisInteractionThe queues where this interaction can be put. This corresponds to the 'Input Queues' of the Interaction Workflow Designer (IWD). |
boolean |
interaction.open-media:canBeParentTrue if this thread is closed. If false, this interaction cannot have any child. |
String |
interaction.open-media:categoryIdID of the category assigned to this interaction (by manual override at the desktop level). |
String |
interaction.open-media:externalIdExternal identifier that was assigned to this interaction. |
boolean |
interaction.open-media:isCategoryApprovedTells whether an agent has approved or disapproved the category ID assigned to the interaction. If null, no agent has given a feedback on the suggested category. If true, an agent has approved it. If false, an agent has disapproved it. Note: if false and if the assigned category has the max relevancy of the suggested categories, all the suggested categories are disapproved. |
boolean |
interaction.open-media:isMarkDoneAvailabletrue if this interaction can be stopped with no more processing. |
String |
interaction.open-media:openInteractionSubTypeThe interaction sub-type. |
String |
interaction.open-media:openInteractionTypeThe interaction type. |
String |
interaction.open-media:openMediaTypeThe open media Type. |
String |
interaction.open-media:parentIdParent identifier of this interaction. |
String |
interaction.open-media:queueThe queue of this interaction. Note that an interaction still is in the queue even when it is handled by an agent or a router. |
String |
interaction.open-media:structTextMimeTypeThe MIME type of the structuredText field. Must comply with rules described in RFC 2046. See MimeType domain definition for further information. |
String |
interaction.open-media:structuredTextThe structured text of the interaction. It allows easy access to the structured interaction information. For an e-mail whose body is HTML-formatted, the structured text is the HTML body. For a chat transcript, the structured text is some formatted version of the transcript. |
com.genesyslab.ail.ws.interaction.SuggestedCategory[] |
interaction.open-media:suggestedCategoriesThe suggested categories for this chat as a list of SuggestedCategory. |
String |
interaction.open-media:threadIdThread identifier. |
| Method Summary | |
void |
answerAnswers this interaction. |
com.genesyslab.ail.ws.interaction.InteractionDTO |
createInteractionOpenMediaAgentDTOCreates new InteractionOpenMedia, Inserts it in UCS if in list of saved medias (app option is multimedia/open-media-saved-list). |
com.genesyslab.ail.ws.interaction.InteractionDTO |
createInteractionOpenMediaPlaceDTOCreates new InteractionOpenMedia, Inserts it in UCS if in list of saved medias (app option is multimedia/open-media-saved-list). |
void |
deleteDeletes this interaction. |
com.genesyslab.ail.ws.interaction.InteractionDTO[] |
findInteractionsFind a list of interactions based on a single search argument |
com.genesyslab.ail.ws.interaction.InteractionDTO[] |
findInteractionsByQueryFind a list of interactions using an SQL expression |
void |
markDoneMarks this interaction as done. |
void |
mergeMoves this interaction into the history of another contact. This is useful if an agent discovers that the interaction has been assigned to the wrong contact, or that this interaction is duplicated elsewhere in the contact database. This method allows the agent to merge this interaction into the history of the correct contact, or to similarly merge all interactions that were mistakenly applied to this contact. |
com.genesyslab.ail.ws.interaction.InteractionDTO[] |
openInteractionsFind and pull a list of interactions based on a single search argument |
com.genesyslab.ail.ws.interaction.InteractionDTO[] |
openInteractionsByQueryFind and pull a list of interactions using an SQL expression |
void |
placeInQueuePlaces an interaction into a queue. |
void |
releaseReleases this interaction. |
void |
stopProcessingISStops workflow of the interaction (delete in interaction server) |
void |
stopProcessingUCSDeletes interaction from UCS if delete parameter is true, otherwise sets interactionstatus to STOPPED. |
void |
submitSubmits this interaction to the Interaction Server.. |
void |
transferAgentTransfers an interaction on another agent. |
void |
transferPlaceTransfers an interaction on a place. |
void |
transferQueueTransfers an interaction on a queue. |
| Event Summary |
| Attribute Detail |
| Attributes of domain interaction.open-media |
Type: com.genesyslab.ail.ws.interaction.openmedia.InteractionOpenMediaAction[]
Type: com.genesyslab.ail.ws.interaction.SuggestedCategory[]
Type: String[]
Type: String[]
Type: boolean
Type: String
Type: String
Type: boolean
Type: boolean
Type: String
Type: String
Type: String
Type: String
Type: String
Type: String
Type: String
Type: com.genesyslab.ail.ws.interaction.SuggestedCategory[]
Type: String
| Method Detail |
StringvoidStringStringStringStringStringStringStringStringcom.genesyslab.ail.ws.KeyValue[]String[]com.genesyslab.ail.ws.interaction.InteractionDTOStringStringStringStringStringStringStringStringcom.genesyslab.ail.ws.KeyValue[]String[]com.genesyslab.ail.ws.interaction.InteractionDTOStringvoidStringStringStringString[]intcom.genesyslab.ail.ws.interaction.InteractionDTO[]StringString"iwd_task_type = ? AND queue LIKE ?",Object[]new
Object [] { "CHILD", "IWD_CHILDPREPORCES%" }String[]intcom.genesyslab.ail.ws.interaction.InteractionDTO[]StringvoidStringStringbooleanvoidStringStringStringStringStringString[]intcom.genesyslab.ail.ws.interaction.InteractionDTO[]StringString"iwd_task_type = ? AND queue LIKE ?",Object[]new
Object [] { "CHILD", "IWD_CHILDPREPORCES%" }StringStringString[]intcom.genesyslab.ail.ws.interaction.InteractionDTO[]StringStringvoidStringvoidStringcom.genesyslab.ail.ws.interaction.openmedia.OMStopProcessingReasonvoidStringbooleanvoidStringStringvoidStringStringStringvoidStringStringStringvoidStringStringStringvoid| Event Detail |
|
Interaction SDK (Web Services) |
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