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Interaction SDK (Web Services) |
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| SUMMARY: ATTRIBUTE | METHOD | EVENT | DETAIL: ATTRIBUTE | METHOD | EVENT | ||||||||
| Attribute Summary | |
com.genesyslab.ail.ws.expert.ExpertContextAction[] |
expert:actionsPossibleThe possible actions. |
String |
expert:customerNumberThe customer number. |
String |
expert:interactionIdThe voice interaction associated with this context. |
com.genesyslab.ail.ws.expert.ExpertContextReason |
expert:reasonThe reason for the status of this interaction context. |
com.genesyslab.ail.ws.expert.ExpertContextStatus |
expert:statusThe status of this interaction context. |
| Method Summary | |
void |
acceptWhen an agent processes a expert preview, sends the request to the expert contact server to accept the call. |
void |
confirmStatusConfirms that the agent is effectively handling this interaction. |
com.genesyslab.ail.ws.expert.ExpertContextDTO |
getExpertContextDTORetrieves the requested attributes from the interaction context associated with the given interaction if it is an expert contact interaction. |
void |
onCallTells the CTI-less T-Server that the agent is in communication. |
void |
rejectRejects this expert contact worker preview. For an agent who does not want to process an expert contact interaction preview that was previously presented to his or her desktop. |
void |
rejectStatusConfirms that the agent is not handling this interaction anymore. |
void |
rerouteReroutes the interaction. |
| Event Summary | |
ExpertEventExpert contact feature event. |
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| Attribute Detail |
| Attributes of domain expert |
Type: com.genesyslab.ail.ws.expert.ExpertContextAction[]
Type: String
Type: String
Type: com.genesyslab.ail.ws.expert.ExpertContextReason
Type: com.genesyslab.ail.ws.expert.ExpertContextStatus
| Method Detail |
StringvoidStringvoidStringString[]com.genesyslab.ail.ws.expert.ExpertContextDTOStringvoidStringvoidStringvoidStringStringcom.genesyslab.ail.ws.KeyValue[]void| Event Detail |
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Interaction SDK (Web Services) |
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