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public interface History
The history of a contact, which is stored in the Universal Contact Server database.
The history of a contact is a tree structure of all interactions that the contact has had with this contact center. An interaction may have child interactions.
For example, the outgoing
reply that an agent sends in response to an incoming e-mail, is the child
of the incoming e-mail. You can get the History of a
contact with HistoryManager.getHistory().
Note: If the DATABASE service is not available, that is, if UCS is not connected,
you cannot get features associated with UCS, that is, contact histories.
HistoryItem| Method Summary | |
|---|---|
Contact |
getContact()
Returns the Contact to whom this
History belongs. |
java.util.List |
getHistoryItems()
Returns a List of HistoryItem. |
| Method Detail |
|---|
Contact getContact()
Contact to whom this
History belongs.
java.util.List getHistoryItems()
List of HistoryItem. Each item
in this list can have child items. It is sorted according to
the SearchInteractionTemplate parameter you passed to the method
HistoryManager.getHistory(com.genesyslab.ail.Contact, com.genesyslab.ail.SearchInteractionTemplate, boolean).
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