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See:
Description
| Interface Summary | |
|---|---|
| Category | A facility for the agent to categorize
InteractionMailIn/InteractionMailOut
or modify/update categorization made by the system (on InteractionMailIn). |
| SearchSRLAttribute | Defines a SRL attribute to be searched. |
| SearchSRLResult | Defines the result of SRL searches
according to the categoryOnly boolean value of
the SRLManager.findCategoriesResponsesFromRoots(java.lang.Boolean, com.genesyslab.ail.srl.SearchSRLTemplate) method. |
| SearchSRLTemplate | Defines the template used to search for standard responses. |
| SRLManager | The library of StandardResponse. |
| StandardResponse | A standard response is a pattern used by agent for filling
InteractionMailOut
and/or categorizing InteractionMailIn. |
| Class Summary | |
|---|---|
| Category.Type | Constants that describe the different types of categories. |
| SearchSRLTemplate.SRLAttribute | Lists the possible attributes that you can use for a SRL search. |
| SearchSRLTemplate.SRLOperator | Lists the possible attributes that you can use for a SRL search. |
| SRLManager.ResponseType | This enum lists the possible response types that an agent can work out. |
| StandardResponse.UsageType | Constants that describe the type of Agent Desktop Usage. |
Provides interfaces and a class to manage standard responses.
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