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See:
Description
| Interface Summary | |
|---|---|
| AbstractDn | The base class of all DNs, including agent and routing DNs. |
| AbstractDnSummary | Light static representation of a DN (in the Config Layer acception). |
| AbstractInteraction | The base of all interactions, including agent and routing interactions. |
| ActionCode | A code for agent actions. |
| ActionCodeManager | Manages action codes. |
| Agent | An agent. |
| AgentConfigView | Returns the configuration objects that an agent is allowed to see
according to his or her permissions defined in the Security tab of the Person object for that agent in the Configuration Layer. |
| AgentGroup | A group of agents, as defined in the configuration layer. |
| AgentGroupSummary | A group of agents, as defined in the Configuration Layer. |
| AilFactory | The main entry point of the Agent Interaction Layer. |
| Attachment | A file attached to an e-mail. |
| AttachmentManager | Manages the attachments of the Contact Server. |
| CallbackRecord | A callback record that can be associated with a call. |
| CallbackService | Provides the callback service. |
| ChatMessage | A chat message is one message that is sent by one party. |
| ChatParty | The ChatParty is use to record information about party
that is present in an InteractionChat. |
| ConfigObject | Interface for all the objects that are present in the Configuration Layer. |
| Contact | Contact contains information and methods for handling customer data. |
| ContactAttributeMetaData | ContactAttributeMetaData is a facility for application to add new information in Contact (customer data) for specific purposes. |
| ContactAttributeValue | ContactAttributeValue contains a value for
a specific ContactAttributeMetaData. |
| ContactManager | Manager of contacts. |
| CustomAttachedData | CustomAttachedData is a set of keys for interaction attached data. |
| CustomAttachedDataValue | A preset value for a CustomAttachedData. |
| Dn | Representation of a DN, that is, a switch resource (of type voice) that is typically associated with an agent. |
| DnFunction | The "physical" operations and states of a DN. |
| DnRoutingPoint | This interface represents routing DNs. |
| EmailAddress | An e-mail address. |
| Enumerator | An Enumerator object, defined in the Configuration Layer. |
| EnumValue | A value for an Enumerator object, defined in the Configuration Layer. |
| FilterLeaf | A contact filter leaf used in SearchContactTemplate. |
| FilterNode | A filter node that defines a filter in SearchContactTemplate. |
| FilterTreeElement | FilterTreeElement is used to define the filter
in SearchContactTemplate. |
| History | The history of a contact, which is stored in the Universal Contact Server database. |
| HistoryItem | An element of the History of a Contact. |
| HistoryManager | Manager of the contact histories stored in UCS database. |
| IdObject | A base class for all the objects that have an ID of type String. |
| IdObject.ObjectType | Interface containing the object type constants. |
| IMInteractionContext | Provides an interaction with Instant Messaging capabilities. |
| Interaction | Representation of an interaction in the Agent Interaction Layer. |
| InteractionAttributeMetaData | InteractionAttributeMetaData is a facility for application
to add new information in interaction for specific purposes. |
| InteractionAttributeValue | Defines a value for
a specific InteractionAttributeMetaData. |
| InteractionCallbackRequest | An interaction created by the Callback Server in order to store data about a callback request. |
| InteractionChat | A chat interaction with a customer. |
| InteractionCoBrowse | A CoBrowse interaction. |
| InteractionMail | An e-mail exchanged between a customer and the Call Center. |
| InteractionMailIn | This interface is for managing an inbound e-mail. |
| InteractionMailOut | This interface is for managing an outbound e-mail. |
| InteractionManager | This class provides tools for managing interactions. |
| InteractionMultimedia | A multimedia interaction handled by the Call Center. |
| InteractionMultimediaSummary | Summary information for a multimedia interaction. |
| InteractionOpenMedia | Manages an open media interaction. |
| InteractionOpenMediaSummary | Deprecated. Use InteractionMultimediaSummary. |
| InteractionSummary | Summary information for an interaction. |
| InteractionVoice | A voice interaction. |
| InteractionVoiceCallback | A voice interaction dedicated to process callback requests. |
| InteractionVoiceOutbound | Deprecated. You should use the OutboundChain interface. |
| InteractionWebcallback | A request for callback sent through the web |
| KwInteractionContext | An interface providing additional methods to process Knowledge Worker requests and events. |
| KwService | Provides Knowledge Worker Service. |
| LoginId | The login ID of an agent on a switch. |
| Media | This class represents a Media that is on a Place. |
| MergeContactDetail | Contains information about the last merge action performed on a contact. |
| OutboundCampaignInfo | This class describes an outbound campaign that is active in an OutboundService. |
| OutboundChain | Represents an outbound chain—a list of chained records associated with a contact. |
| OutboundRecord | Describes the contact of an outbound campaign. |
| OutboundService | The OutboundService interface represents the extra features for handling
outbound requests of a particular agent or place. |
| Person | Representation of a person in the Agent Interaction Layer. |
| PersonSummary | Summary information about a person. |
| Place | Representation of a place, which is a set of media (chat and e-mail) and DNs. |
| PlaceGroup | A group of places, as defined in the configuration layer. |
| PlaceSummary | Summary information about a place. |
| Possible | This interface defines functions that can determine whether a request is possible or not. |
| PsdkConfigBridge.Listener | This listener interface allows you to receive the messages that AIL gets through its
ConfServerProtocol instance. |
| PsdkVoiceBridge.Listener | This listener interface allows you to get messages that the AIL receives through its
TServerProtocol instance. |
| ResourceManager | Manager of agent resources. |
| ResourceProperty | A resource is an agent's element for configuration purpose Example: dictionary, color of background and so on. |
| RoutingInteraction | A call processed by a routing DN. |
| Savable | Interface for all the objects of the Agent Interaction Layer that are represented in the Contact Server. |
| SearchContactTemplate | This class defines the template for contact searches. |
| SearchInteractionTemplate | A template for interactions searches. |
| Skill | A skill of an agent and its level. |
| SkillSummary | Summary information about a skill. |
| SortableContactAttribute | SortableContactAttribute is a container for a contact attribute and its sort status. |
| SortableInteractionAttribute | SortableInteractionAttribute is a container for an interaction attribute and its sort status. |
| Switch | Representation of a switch. |
| ViewSummary | Summary information about a view. |
| WorkbinSummary | Summary information about a workbin. |
| WorkflowStatus | Representation of the Interaction Server status available for a multimedia history item. |
| Class Summary | |
|---|---|
| AbstractDn.Status | Enum for the possible DN status. |
| AbstractDn.Type | Enum for the possible types of DNs. |
| AbstractInteraction.AbstractCallType | Constants describing the different types of phone call. |
| AbstractInteraction.Status | Constants for interaction statuses, common to all media. |
| ActionCode.Type | Possible action types. |
| AilLoader | Main entry point into the Agent Interaction Layer. |
| AilLoader.ApplicationType | Constants for types of application. |
| ApplicationInfo | Structure that contains information from the Configuration Layer about an application. |
| CallbackRecord.Action | Enum for the possible actions on a callback record. |
| CallbackRecord.CallbackOrigin | |
| CallbackRecord.CallbackStatus | |
| CallbackRecord.CallbackType | |
| CallbackRecord.CallResult | Enum for the possible results of the call handling. |
| CallbackRecord.Reason | Enum for the possible reasons of the CallbackRecord.Status. |
| CallbackRecord.Status | Enum for the possible status of a callback record. |
| ChatParty.Type | Constants for possible party types. |
| ChatParty.Visibility | Possible constants for the visibility of a party. |
| CoBrowseParameters | Parameters for a co-browse session. |
| CoBrowseURL | An URL in a co-browse session. |
| ContactAttributeMetaData.Type | Constants that describe the possible types of ContactAttributeMetaData. |
| ContactAttributeValue.Type | Constants that describe the types of ContactAttributeValue. |
| CustomAttachedData.Type | Constants that describe the types of CustomAttachedData. |
| Dn.Action | Enum for the possible actions to take on a DN. |
| Dn.Media | Deprecated. A DN is now only of type VOICE. |
| Dn.Status | Enum for the possible statuses. |
| Dn.Workmode | Enum for the work modes. |
| DnFunction.Action | Enum for the possible actions. |
| DnFunction.Status | Enum for the status of the feature. |
| DnFunction.Type | Enum for the available features or DN functions. |
| DnRoutingPoint.Status | Enum for the possible status of a routing DN. |
| DnRoutingPoint.Type | Enum for the possible types of routing DNs. |
| Enum | The base class for the enumerated types. |
| Enumerator.Type | Constants for the different enumerator types. |
| FilterLeaf.LeafOperator | Constants for the possible operators in filter leaves. |
| FilterLeaf.LeafWildcard | Constants for the possible wildcards in filter leaves. |
| FilterNode.NodeOperator | Constants for the possible operators on filter nodes. |
| Interaction.Action | Constants for the possible actions on interactions, common for all media. |
| Interaction.Status | Constants for interaction statuses, common for all media. |
| Interaction.Type | Constants that describe the possible types of interactions. |
| InteractionAttributeMetaData.Type | Constants that describe the possible types of InteractionAttributeMetaData. |
| InteractionAttributeValue.Type | Constants that describe the diferent types of InteractionAttribute. |
| InteractionChat.Action | Interaction chat actions. |
| InteractionMail.Action | Interaction mail actions. |
| InteractionMailIn.Action | Actions possible on incoming e-mails. |
| InteractionMailOut.Action | Actions possible on outgoing e-mails. |
| InteractionMultimedia.StopProcessingReason | Constants that describe stop processing reasons. |
| InteractionVoice.Action | Enum for the actions that are possible on this interaction. |
| InteractionVoice.CallType | Enum for the type of the phone call. |
| InteractionVoice.MakeCallType | Enum for the type of phone call to make. |
| InteractionVoice.NetworkStatus | Enum the possible network status of an interaction. |
| InteractionVoiceCallback.Action | Deprecated. since 7.0 |
| InteractionVoiceCallback.CallbackStatus | Enum for the callback-oriented status of this interaction. |
| InteractionVoiceOutbound.Action | Deprecated. You should use the OutboundChain interface. |
| InteractionVoiceOutbound.OutboundStatus | Deprecated. You should use the OutboundChain interface. |
| InteractionVoiceOutbound.TreatmentType | Deprecated. You should use the OutboundChain interface. |
| InteractionWebcallback.Action | To be used in the methods of the interface Possible. |
| InteractionWebcallback.WcbStatus | Constants for Webcallback statuses. |
| InteractionWebcallback.WcbType | Constants for Webcallback types. |
| KwInteractionContext.Action | Actions that are possible on a KwInteractionContext. |
| KwInteractionContext.Reason | Constants for the reason associated with the status of a KwInteractionContext. |
| KwInteractionContext.Status | Constants for the status of a KwInteractionContext. |
| Media.Action | Constants that describe actions on Media. |
| Media.Reason | Constants that describe possible reasons for PlaceEventMediaStatusChanged. |
| Media.Status | Constants that describe possible statuses for the Media. |
| MediaType | Representation of a Dn dedicated to a Media in the Agent Interaction
Layer. |
| OutboundCampaignInfo.Action | Actions that are possible on campaigns. |
| OutboundCampaignInfo.Mode | Constants for the different modes of a campaign. |
| OutboundCampaignInfo.Status | Constants for the different statuses of a campaign. |
| OutboundChain.Reason | Lists the possible reasons for getting an PlaceEventOutboundChainInfo event. |
| OutboundChain.TreatmentType | Lists the possible types of treatment that exists for an outbound call. |
| OutboundRecord.Action | Actions that are possible on an outbound record. |
| OutboundRecord.CallbackType | Constants for the different types of callback. |
| OutboundRecord.CallResult | Enum for the possible results of the call handling. |
| OutboundRecord.PhoneType | Constants for the phone types. |
| OutboundRecord.Status | Constants describing the status of a record. |
| OutboundService.Action | Actions that are possible on the outbound service. |
| Place.Action | Actions that are possible on a place. |
| PsdkConfigBridge | Retrieves the ConfServerProtocol instance that the AIL uses to access the Configuration Server. |
| PsdkVoiceBridge | Retrieves the TServerProtocol class instance associated with a given switch. |
| RoutingInteraction.CallType | Enum for the possible types of phone call that this interaction is representing. |
| RoutingInteraction.Status | Enum for the possible statuses of the interaction. |
| RoutingInteraction.TreatmentType | Enum for the possible treatment types that can apply to this interaction. |
| RoutingInteraction.Type | Enum for the possible types of this interaction. |
| ServiceStatus | Describes the status of a service along with some connection information. |
| ServiceStatus.Status | Constants for the statuses of the services. |
| ServiceStatus.Type | Constants for the types of services. |
| Switch.Type | Enum for the switch types. |
| WorkflowStatus.Status | This enum lists the possible statuses for multimedia history items. |
Provides interfaces to manage all base objects like agents, places, interactions.
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