com.genesyslab.ail
Interface InteractionCoBrowse

All Superinterfaces:
AbstractInteraction, IdObject, Interaction, Possible, Savable

public interface InteractionCoBrowse
extends Interaction

A CoBrowse interaction. This interaction appears only in a Contact's History, and represents a session in which the agent and the customer were browsing together on the Internet.


Nested Class Summary
 
Nested classes/interfaces inherited from interface com.genesyslab.ail.Interaction
Interaction.Action, Interaction.Status, Interaction.Type
 
Nested classes/interfaces inherited from interface com.genesyslab.ail.AbstractInteraction
AbstractInteraction.AbstractCallType
 
Method Summary
 void addURLs(java.lang.String[] urls)
          Adds a list of URLs to the history of this CoBrowse session.
 CoBrowseURL[] getURLs()
          Returns the URLs that were browsed in this session as an array of CoBrowseURL.
 
Methods inherited from interface com.genesyslab.ail.Interaction
answerCall, countOtherPendingInteractions, getContactId, getContentBinary, getContentBinaryMimeType, getContentBinarySize, getDateCreated, getDn, getEndDate, getMedia, getNotepad, getParentInteraction, getPlace, getQueue, getStatus, getStructTextMimeType, getStructuredText, getSubject, getText, getType, getUserName, isDone, markDone, merge, releaseCall, save, setContactId, setContentBinary, setContentBinaryMimeType, setContentBinarySize, setNotepad, setStructTextMimeType, setStructuredText, setSubject, setText
 
Methods inherited from interface com.genesyslab.ail.AbstractInteraction
addInteractionListener, getAttachedData, getAttachedData, getAttachedDataEx, getTConnectionId, queryStatus, removeAttachedData, removeInteractionListener, saveAttachedData, setAttachedData, setAttachedData
 
Methods inherited from interface com.genesyslab.ail.Possible
arePossible, isPossible
 
Methods inherited from interface com.genesyslab.ail.Savable
getContactServerId, isDirty
 

Method Detail

addURLs

void addURLs(java.lang.String[] urls)
             throws RequestFailedException
Adds a list of URLs to the history of this CoBrowse session.

Throws:
RequestFailedException

getURLs

CoBrowseURL[] getURLs()
Returns the URLs that were browsed in this session as an array of CoBrowseURL.