Packages
com.genesyslab.ail Provides interfaces to manage all base objects like agents, places, interactions.
com.genesyslab.ail.collaboration Provides interfaces to handle collaboration.
com.genesyslab.ail.event Provides all necessary interfaces to handle events.
com.genesyslab.ail.exception Provides classes for the exceptions of the AIL.
com.genesyslab.ail.im Provides interfaces to manage Instant Messaging features.
com.genesyslab.ail.monitor Provides interfaces to get real-time information about DNs and agents.
com.genesyslab.ail.srl Provides interfaces and a class to manage standard responses.
com.genesyslab.ail.srl.event Provides all necessary interfaces to handle SRL events.
com.genesyslab.ail.workflow Provides interfaces to manage Workbins.