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Workbins.
See:
Description
| Interface Summary | |
|---|---|
| AgentGroupWorkbin | A workbin that is defined by an agent group. |
| AgentWorkbin | A workbin that is defined by agent. |
| PlaceGroupWorkbin | A workbin that is defined by a place group. |
| PlaceWorkbin | A workbin that is defined by a place. |
| Queue | A queue that contains multimedia interactions. |
| Workbin | A Workbin is a container for interactions defined by agent or by place
in the Configuration Layer. |
| WorkbinManager | The manager of Workbins for a place. |
| Class Summary | |
|---|---|
| Workbin.Type | Enumerates the possible types of workbins. |
Provides interfaces to manage Workbins.
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