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| com.genesyslab.* |
|---|
| com.genesyslab.ail.AbstractDn.Status | ||
|---|---|---|
public static final int |
MAX |
50 |
public static final int |
OUT_OF_SERVICE_ |
0 |
| com.genesyslab.ail.AbstractDn.Type | ||
|---|---|---|
public static final int |
EXT_ROUTING_POINT_ |
0 |
public static final int |
MAX |
50 |
public static final int |
MEDIA_ |
5 |
public static final int |
QUEUE_ |
4 |
public static final int |
ROUTING_POINT_ |
2 |
public static final int |
ROUTING_QUEUE_ |
1 |
public static final int |
VIRTUAL_QUEUE_ |
6 |
public static final int |
VIRTUAL_ROUTING_POINT_ |
3 |
| com.genesyslab.ail.AbstractInteraction.AbstractCallType | ||
|---|---|---|
public static final int |
CONSULT_ |
4 |
public static final int |
INBOUND_ |
2 |
public static final int |
INTERNAL_ |
1 |
public static final int |
MAX |
50 |
public static final int |
OUTBOUND_ |
3 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.AbstractInteraction.Status | ||
|---|---|---|
public static final int |
IDLE_ |
2 |
public static final int |
MAX |
50 |
public static final int |
NEW_ |
1 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.ActionCode.Type | ||
|---|---|---|
public static final int |
BUSY_OFF_ |
0 |
public static final int |
BUSY_ON_ |
1 |
public static final int |
CONFERENCE_ |
2 |
public static final int |
FORWARD_OFF_ |
3 |
public static final int |
FORWARD_ON_ |
4 |
public static final int |
INBOUND_CALL_ |
5 |
public static final int |
INTERNAL_CALL_ |
6 |
public static final int |
LOGIN_ |
7 |
public static final int |
LOGOUT_ |
8 |
public static final int |
MAX |
50 |
public static final int |
NONE_ |
9 |
public static final int |
NOT_READY_ |
10 |
public static final int |
OUTBOUND_CALL_ |
11 |
public static final int |
READY_ |
12 |
public static final int |
TRANSFER_ |
13 |
| com.genesyslab.ail.AilLoader.ApplicationType | ||
|---|---|---|
public static final int |
CLIENT_ |
1 |
public static final int |
GENERIC_SERVER_ |
2 |
public static final int |
MAX |
50 |
public static final int |
SERVER_ |
0 |
| com.genesyslab.ail.CallbackRecord.Action | ||
|---|---|---|
public static final int |
ACCEPT_ |
5 |
public static final int |
CANCEL_ |
1 |
public static final int |
MAX |
50 |
public static final int |
PROCESSED_ |
2 |
public static final int |
REJECT_ |
3 |
public static final int |
RESCHEDULE_ |
4 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.CallbackRecord.CallbackOrigin | ||
|---|---|---|
public static final int |
DESKTOP_ |
3 |
public static final int |
IVR_ |
1 |
public static final int |
MAX |
50 |
public static final int |
UNKNOWN_ |
0 |
public static final int |
WEB_ |
2 |
| com.genesyslab.ail.CallbackRecord.CallbackStatus | ||
|---|---|---|
public static final int |
AGT_TRANSFER_ |
0 |
public static final int |
CANCELED_BY_AGT_ |
1 |
public static final int |
DISTRIBUTED_ |
2 |
public static final int |
ENDTIME_EXPIRED_ |
3 |
public static final int |
ERROR_ |
4 |
public static final int |
FINAL_ |
5 |
public static final int |
MAX |
50 |
public static final int |
NOT_QUEUED_ |
6 |
public static final int |
PROCESSED_BY_AGT_ |
7 |
public static final int |
QUEUED_ |
8 |
public static final int |
RECEIVED_ |
9 |
public static final int |
REJECTED_BY_AGT_ |
10 |
public static final int |
REPLACED_ |
11 |
public static final int |
SUBMITTED_TO_AGT_ |
12 |
public static final int |
TIMER_ |
13 |
public static final int |
UNKNOWN_ |
14 |
| com.genesyslab.ail.CallbackRecord.CallbackType | ||
|---|---|---|
public static final int |
ASAP_ |
1 |
public static final int |
MAX |
50 |
public static final int |
SCHEDULED_ |
2 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.CallbackRecord.CallResult | ||
|---|---|---|
public static final int |
ABANDONED_ |
21 |
public static final int |
AGENT_CALLBACK_ERROR_ |
47 |
public static final int |
ALL_TRUNKS_BUSY_ |
10 |
public static final int |
ANSWER_ |
33 |
public static final int |
ANSWERING_MACHINE_ |
9 |
public static final int |
BUSY_ |
6 |
public static final int |
CALL_DROP_ERROR_ |
42 |
public static final int |
DIAL_ERROR_ |
41 |
public static final int |
DROPPED_ |
26 |
public static final int |
DROPPED_NO_ANSWER_ |
27 |
public static final int |
FAX_ |
17 |
public static final int |
GENERAL_ERROR_ |
3 |
public static final int |
GROUP_CALLBACK_ERROR_ |
48 |
public static final int |
MAX |
50 |
public static final int |
NO_ANSWER_ |
7 |
public static final int |
NO_DIAL_TONE_ |
35 |
public static final int |
NO_ESTABLISHED_ |
38 |
public static final int |
NO_FREE_PORT_ERROR_ |
44 |
public static final int |
NO_PROGRESS_ |
36 |
public static final int |
NO_RINGBACK_ |
37 |
public static final int |
NUTONE_ |
34 |
public static final int |
OK_ |
0 |
public static final int |
PAGER_DETECTED_ |
39 |
public static final int |
SILENCE_ |
32 |
public static final int |
SIT_DETECTED_ |
8 |
public static final int |
SIT_INTERCEPT_ |
13 |
public static final int |
SIT_INVALID_NUM_ |
11 |
public static final int |
SIT_NO_CIRCUIT_ |
15 |
public static final int |
SIT_REORDER_ |
16 |
public static final int |
SIT_UNKNOWN_ |
14 |
public static final int |
SIT_VACANT_ |
12 |
public static final int |
STALE_ |
46 |
public static final int |
SWITCH_ERROR_ |
43 |
public static final int |
SYSTEM_ERROR_ |
4 |
public static final int |
TRANSFER_ERROR_ |
45 |
public static final int |
UNKNOWN_ |
28 |
public static final int |
WRONG_PARTY_ |
40 |
| com.genesyslab.ail.CallbackRecord.Reason | ||
|---|---|---|
public static final int |
CANCEL_ |
1 |
public static final int |
INIT_ |
5 |
public static final int |
MAX |
50 |
public static final int |
PROCESSED_ |
2 |
public static final int |
REJECT_ |
4 |
public static final int |
RESCHEDULE_ |
3 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.CallbackRecord.Status | ||
|---|---|---|
public static final int |
CLOSED_ |
4 |
public static final int |
MANAGE_ |
1 |
public static final int |
MAX |
50 |
public static final int |
OPEN_ |
3 |
public static final int |
PREVIEW_ |
2 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.ChatParty.Type | ||
|---|---|---|
public static final int |
AGENT_ |
2 |
public static final int |
CLIENT_ |
1 |
public static final int |
EXTERNAL_ |
4 |
public static final int |
MAX |
5 |
public static final int |
SUPERVISOR_ |
3 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.ChatParty.Visibility | ||
|---|---|---|
public static final int |
ALL_ |
1 |
public static final int |
INT_ |
3 |
public static final int |
MAX |
4 |
public static final int |
UNKNOWN_ |
0 |
public static final int |
VIP_ |
2 |
| com.genesyslab.ail.ContactAttributeMetaData.Type | ||
|---|---|---|
public static final int |
BINARYVALUE_ |
2 |
public static final int |
DATEVALUE_ |
1 |
public static final int |
MAX |
50 |
public static final int |
STRVALUE_ |
0 |
| com.genesyslab.ail.ContactAttributeValue.Type | ||
|---|---|---|
public static final int |
BINARYVALUE_ |
2 |
public static final int |
DATEVALUE_ |
1 |
public static final int |
MAX |
50 |
public static final int |
STRVALUE_ |
0 |
| com.genesyslab.ail.CustomAttachedData.Type | ||
|---|---|---|
public static final int |
INTEGER_ |
1 |
public static final int |
MAX |
50 |
public static final int |
STRING_ |
0 |
| com.genesyslab.ail.Dn.Action | ||
|---|---|---|
public static final int |
AFTERCALLWORK_ |
4 |
public static final int |
DIAL_NEW_CALL_ |
9 |
public static final int |
DN_STATUS_ |
6 |
public static final int |
LOGIN_ |
0 |
public static final int |
LOGOUT_ |
1 |
public static final int |
MAKE_CALL_ |
5 |
public static final int |
MAX |
50 |
public static final int |
NOTREADY_ |
3 |
public static final int |
READY_ |
2 |
public static final int |
RELEASE_DN_ |
7 |
| com.genesyslab.ail.Dn.Media | ||
|---|---|---|
public static final int |
CHAT_ |
2 |
public static final int |
COBROWSE_ |
4 |
public static final int |
EMAIL_ |
1 |
public static final int |
MAX |
50 |
public static final int |
VOICE_ |
0 |
public static final int |
VOIP_ |
3 |
| com.genesyslab.ail.Dn.Status | ||
|---|---|---|
public static final int |
AFTERCALLWORK_ |
53 |
public static final int |
BUSY_AFTERCALLWORK_ |
57 |
public static final int |
BUSY_LOGGED_OUT_ |
54 |
public static final int |
BUSY_NOTREADY_ |
56 |
public static final int |
BUSY_READY_ |
55 |
public static final int |
LOGGED_OUT_ |
50 |
public static final int |
MAX |
100 |
public static final int |
NOTREADY_ |
52 |
public static final int |
OUT_OF_SERVICE_ |
0 |
public static final int |
READY_ |
51 |
| com.genesyslab.ail.Dn.Workmode | ||
|---|---|---|
public static final int |
AFTER_CALL_WORK_ |
3 |
public static final int |
AUTO_IN_ |
2 |
public static final int |
AUX_WORK_ |
4 |
public static final int |
MANUAL_IN_ |
1 |
public static final int |
MAX |
50 |
public static final int |
NO_CALL_DISCONNECT_ |
5 |
public static final int |
RETURN_BACK_ |
7 |
public static final int |
UNKNOWN_ |
0 |
public static final int |
WALK_AWAY_ |
6 |
| com.genesyslab.ail.DnFunction.Action | ||
|---|---|---|
public static final int |
CANCEL_FORWARD_ |
3 |
public static final int |
MAX |
50 |
public static final int |
SET_DND_OFF_ |
1 |
public static final int |
SET_DND_ON_ |
0 |
public static final int |
SET_FORWARD_ |
2 |
| com.genesyslab.ail.DnFunction.Status | ||
|---|---|---|
public static final int |
MAX |
50 |
public static final int |
OFF_ |
2 |
public static final int |
ON_ |
1 |
public static final int |
UNSPECIFIED_ |
0 |
| com.genesyslab.ail.DnFunction.Type | ||
|---|---|---|
public static final int |
DND_ |
1 |
public static final int |
FORWARD_ |
3 |
public static final int |
HOOK_ |
2 |
public static final int |
MAX |
50 |
public static final int |
UNSPECIFIED_ |
0 |
| com.genesyslab.ail.DnRoutingPoint.Status | ||
|---|---|---|
public static final int |
IN_SERVICE_ |
50 |
public static final int |
MAX |
100 |
public static final int |
OUT_OF_SERVICE_ |
0 |
| com.genesyslab.ail.DnRoutingPoint.Type | ||
|---|---|---|
public static final int |
EXT_ROUTING_POINT_ |
0 |
public static final int |
MAX |
100 |
public static final int |
MEDIA_ |
5 |
public static final int |
QUEUE_ |
4 |
public static final int |
ROUTING_POINT_ |
2 |
public static final int |
ROUTING_QUEUE_ |
1 |
public static final int |
VIRTUAL_ROUTING_POINT_ |
3 |
| com.genesyslab.ail.Enum | ||
|---|---|---|
public static final int |
CONSTANTS_RANGE |
50 |
| com.genesyslab.ail.Enumerator.Type | ||
|---|---|---|
public static final int |
CONTACT_ATTRIBUTE_ |
0 |
public static final int |
CUSTOM_ |
1 |
public static final int |
INT_OP_ATT_ |
2 |
public static final int |
MAX |
50 |
public static final int |
ROLE_ |
3 |
| com.genesyslab.ail.FilterLeaf.LeafOperator | ||
|---|---|---|
public static final int |
EQUAL_ |
0 |
public static final int |
MAX |
50 |
public static final int |
NOTEQUAL_ |
1 |
| com.genesyslab.ail.FilterLeaf.LeafWildcard | ||
|---|---|---|
public static final int |
ANY_ |
0 |
public static final int |
CHAR_ |
1 |
public static final int |
MAX |
50 |
| com.genesyslab.ail.FilterNode.NodeOperator | ||
|---|---|---|
public static final int |
AND_ |
0 |
public static final int |
MAX |
50 |
public static final int |
OR_ |
1 |
| com.genesyslab.ail.IdObject.ObjectType | ||
|---|---|---|
public static final java.lang.String |
AGENT_GROUP |
"agent group" |
public static final java.lang.String |
CONTACT |
"contact" |
public static final java.lang.String |
DN |
"dn" |
public static final java.lang.String |
ENUM_VALUE |
"enumerator value" |
public static final java.lang.String |
ENUMERATOR |
"enumerator" |
public static final java.lang.String |
INTERACTION |
"interaction" |
public static final java.lang.String |
PERSON |
"person" |
public static final java.lang.String |
PLACE |
"place" |
public static final java.lang.String |
PLACE_GROUP |
"place group" |
public static final java.lang.String |
QUEUE |
"queue" |
public static final java.lang.String |
SKILL |
"skill" |
public static final java.lang.String |
STD_RSP |
"standard response" |
public static final java.lang.String |
SWITCH |
"switch" |
public static final java.lang.String |
WORKBIN |
"workbin" |
| com.genesyslab.ail.Interaction.Action | ||
|---|---|---|
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
50 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
SAVE_ |
5 |
public static final int |
TRANSFER_ |
4 |
| com.genesyslab.ail.Interaction.Status | ||
|---|---|---|
public static final int |
DIALING_ |
54 |
public static final int |
DIALING_HELD_ |
58 |
public static final int |
HELD_ |
57 |
public static final int |
IDLE_ |
2 |
public static final int |
MAX |
100 |
public static final int |
NEW_ |
1 |
public static final int |
ORIGINATING_ |
53 |
public static final int |
PREVIEW_ |
60 |
public static final int |
QUEUED_ |
59 |
public static final int |
RINGING_ |
56 |
public static final int |
TALKING_ |
55 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.Interaction.Type | ||
|---|---|---|
public static final int |
ACKNOWLEDGEMENT_INTERACTION_ |
18 |
public static final int |
AUTO_RESPONSE_INTERACTION_ |
19 |
public static final int |
CALLBACKREQUEST_ |
10 |
public static final int |
CHAT_ |
7 |
public static final int |
CHATREQUEST_ |
9 |
public static final int |
COBROWSE_ |
11 |
public static final int |
COLLABORATION_INVITATION_IN_ |
12 |
public static final int |
COLLABORATION_INVITATION_OUT_ |
13 |
public static final int |
COLLABORATION_REPLY_OUT_ |
15 |
public static final int |
CUSTOMER_REPLY_INTERACTION_ |
21 |
public static final int |
EMAILIN_ |
1 |
public static final int |
EMAILOUT_ |
2 |
public static final int |
EMAILOUT_REPLY_ |
16 |
public static final int |
INBOUND_COLLABORATION_REPLY_ |
23 |
public static final int |
MAX |
50 |
public static final int |
NDR_INTERACTION_ |
20 |
public static final int |
OUTBOUND_COLLABORATION_INVITE_ |
24 |
public static final int |
OUTBOUND_NOTIFICATION_ |
26 |
public static final int |
PHONE_CALL_ |
0 |
public static final int |
PHONE_CALL_CALLBACK_ |
8 |
public static final int |
PHONE_CALL_OUTBOUND_ |
6 |
public static final int |
REDIRECT_INTERACTION_ |
22 |
public static final int |
ROUTING_INTERACTION_ |
17 |
public static final int |
UNKNOWN_ |
25 |
public static final int |
WEBCALLBACK_ |
27 |
| com.genesyslab.ail.InteractionAttributeMetaData.Type | ||
|---|---|---|
public static final int |
DATEVALUE_ |
1 |
public static final int |
INTEGERVALUE_ |
2 |
public static final int |
MAX |
50 |
public static final int |
STRVALUE_ |
0 |
| com.genesyslab.ail.InteractionAttributeValue.Type | ||
|---|---|---|
public static final int |
DATEVALUE_ |
1 |
public static final int |
INTEGERVALUE_ |
2 |
public static final int |
MAX |
50 |
public static final int |
STRVALUE_ |
0 |
| com.genesyslab.ail.InteractionChat.Action | ||
|---|---|---|
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
CONFERENCE_ |
6 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
10 |
public static final int |
PUSH_URL_ |
7 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
SAVE_ |
5 |
public static final int |
TRANSFER_ |
4 |
public static final int |
TYPING_STARTED_ |
8 |
public static final int |
TYPING_STOPPED_ |
9 |
| com.genesyslab.ail.InteractionMail | ||
|---|---|---|
public static final java.lang.String |
QUOTE_HEADER_CONTACT |
"<contact>" |
public static final java.lang.String |
QUOTE_HEADER_DATE |
"<date>" |
| com.genesyslab.ail.InteractionMail.Action | ||
|---|---|---|
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
100 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
SAVE_ |
5 |
public static final int |
TRANSFER_ |
4 |
| com.genesyslab.ail.InteractionMailIn.Action | ||
|---|---|---|
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
150 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
REPLY_ |
100 |
public static final int |
SAVE_ |
5 |
public static final int |
TRANSFER_ |
4 |
public static final int |
TRANSFER_EXTERNAL_AGENT_ |
101 |
| com.genesyslab.ail.InteractionMailOut.Action | ||
|---|---|---|
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
CREATE_INVITATION_ |
102 |
public static final int |
DELETE_ |
101 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
150 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
SAVE_ |
5 |
public static final int |
SEND_ |
100 |
public static final int |
TRANSFER_ |
4 |
| com.genesyslab.ail.InteractionMultimedia.StopProcessingReason | ||
|---|---|---|
public static final int |
ABANDONED_ |
1 |
public static final int |
AUTO_RESPONDED_ |
2 |
public static final int |
FORWARDED_ |
3 |
public static final int |
MAX |
100 |
public static final int |
NORMAL_ |
4 |
public static final int |
REDIRECTED_ |
5 |
public static final int |
SENT_ |
7 |
public static final int |
TERMINATED_ |
6 |
| com.genesyslab.ail.InteractionVoice.Action | ||
|---|---|---|
public static final int |
ACCEPT_PREVIEW_ |
76 |
public static final int |
ALTERNATE_ |
53 |
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
COMPLETE_CONFERENCE_ |
59 |
public static final int |
COMPLETE_TRANSFER_ |
56 |
public static final int |
CONFERENCE_ |
58 |
public static final int |
DELETE_FROM_CONFERENCE_ |
61 |
public static final int |
HOLD_ |
51 |
public static final int |
INIT_TRANSFER_ |
55 |
public static final int |
LEAVE_CONFERENCE_ |
60 |
public static final int |
LISTEN_DISCONNECT_ |
74 |
public static final int |
LISTEN_RECONNECT_ |
75 |
public static final int |
MAKE_CALL_ |
50 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
100 |
public static final int |
MUTE_OFF_ |
67 |
public static final int |
MUTE_ON_ |
66 |
public static final int |
MUTE_TRANSFER_ |
62 |
public static final int |
NETWORK_ALTERNATE_ |
70 |
public static final int |
NETWORK_CONFERENCE_ |
73 |
public static final int |
NETWORK_CONSULT_ |
68 |
public static final int |
NETWORK_RECONNECT_ |
71 |
public static final int |
NETWORK_SINGLE_STEP_TRANSFER_ |
69 |
public static final int |
NETWORK_TRANSFER_ |
72 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RECONNECT_ |
54 |
public static final int |
REDIRECT_CALL_ |
64 |
public static final int |
REJECT_PREVIEW_ |
77 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
RETRIEVE_ |
52 |
public static final int |
SAVE_ |
5 |
public static final int |
SEND_DTMF_ |
63 |
public static final int |
SINGLE_STEP_CONFERENCE_ |
65 |
public static final int |
SINGLE_STEP_TRANSFER_ |
57 |
public static final int |
TRANSFER_ |
4 |
| com.genesyslab.ail.InteractionVoice.CallType | ||
|---|---|---|
public static final int |
CONSULT_ |
4 |
public static final int |
INBOUND_ |
2 |
public static final int |
INTERNAL_ |
1 |
public static final int |
MAX |
100 |
public static final int |
OUTBOUND_ |
3 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.InteractionVoice.MakeCallType | ||
|---|---|---|
public static final int |
DIRECT_AGENT_ |
1 |
public static final int |
DIRECT_PRIORITY_ |
4 |
public static final int |
MAX |
50 |
public static final int |
PRIORITY_ |
3 |
public static final int |
REGULAR_ |
0 |
public static final int |
SUPERVISOR_ |
2 |
| com.genesyslab.ail.InteractionVoice.NetworkStatus | ||
|---|---|---|
public static final int |
CONFERENCED_ |
4 |
public static final int |
CONNECTED_ |
2 |
public static final int |
HELD_ |
3 |
public static final int |
INITIATED_ |
1 |
public static final int |
MAX |
50 |
public static final int |
NO_PARTY_ |
5 |
public static final int |
NONE_ |
0 |
| com.genesyslab.ail.InteractionVoiceCallback.Action | ||
|---|---|---|
public static final int |
ACCEPT_AND_DIAL_ |
100 |
public static final int |
ALTERNATE_ |
53 |
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
COMPLETE_CONFERENCE_ |
59 |
public static final int |
COMPLETE_TRANSFER_ |
56 |
public static final int |
CONFERENCE_ |
58 |
public static final int |
DECLINE_ |
101 |
public static final int |
DELETE_FROM_CONFERENCE_ |
61 |
public static final int |
HOLD_ |
51 |
public static final int |
INIT_TRANSFER_ |
55 |
public static final int |
LEAVE_CONFERENCE_ |
60 |
public static final int |
MAKE_CALL_ |
50 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
150 |
public static final int |
MUTE_OFF_ |
67 |
public static final int |
MUTE_ON_ |
66 |
public static final int |
MUTE_TRANSFER_ |
62 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RECONNECT_ |
54 |
public static final int |
REDIRECT_CALL_ |
64 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
RETRIEVE_ |
52 |
public static final int |
SAVE_ |
5 |
public static final int |
SEND_DTMF_ |
63 |
public static final int |
SINGLE_STEP_CONFERENCE_ |
65 |
public static final int |
SINGLE_STEP_TRANSFER_ |
57 |
public static final int |
TRANSFER_ |
4 |
| com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus | ||
|---|---|---|
public static final int |
ACCEPTED_ |
2 |
public static final int |
CLOSED_CANCELED_ |
3 |
public static final int |
CLOSED_DECLINED_ |
5 |
public static final int |
CLOSED_DONE_ |
4 |
public static final int |
MAX |
50 |
public static final int |
PRESENTED_ |
1 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.InteractionVoiceOutbound.Action | ||
|---|---|---|
public static final int |
ADD_RECORD_TO_CHAIN_ |
100 |
public static final int |
ALTERNATE_ |
53 |
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
CANCEL_ |
101 |
public static final int |
COMPLETE_CONFERENCE_ |
59 |
public static final int |
COMPLETE_TRANSFER_ |
56 |
public static final int |
CONFERENCE_ |
58 |
public static final int |
DELETE_FROM_CONFERENCE_ |
61 |
public static final int |
DO_NOT_CALL_ |
102 |
public static final int |
HOLD_ |
51 |
public static final int |
INIT_TRANSFER_ |
55 |
public static final int |
LEAVE_CONFERENCE_ |
60 |
public static final int |
MAKE_CALL_ |
50 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MARK_PROCESSED_ |
103 |
public static final int |
MAX |
150 |
public static final int |
MUTE_OFF_ |
67 |
public static final int |
MUTE_ON_ |
66 |
public static final int |
MUTE_TRANSFER_ |
62 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RECONNECT_ |
54 |
public static final int |
REDIRECT_CALL_ |
64 |
public static final int |
REJECT_ |
104 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
REQUEST_CHAINED_RECORDS_ |
105 |
public static final int |
RETRIEVE_ |
52 |
public static final int |
SAVE_ |
5 |
public static final int |
SEND_DTMF_ |
63 |
public static final int |
SINGLE_STEP_CONFERENCE_ |
65 |
public static final int |
SINGLE_STEP_TRANSFER_ |
57 |
public static final int |
TRANSFER_ |
4 |
| com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus | ||
|---|---|---|
public static final int |
CLOSED_EXTERNAL_ |
3 |
public static final int |
CLOSED_INTERNAL_ |
2 |
public static final int |
MAX |
50 |
public static final int |
OPEN_ |
1 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType | ||
|---|---|---|
public static final int |
CAMPAIGN_ |
2 |
public static final int |
MAX |
50 |
public static final int |
NONE_ |
0 |
public static final int |
PERSONAL_ |
1 |
| com.genesyslab.ail.InteractionWebcallback.Action | ||
|---|---|---|
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
CANCEL_ |
6 |
public static final int |
COMPLETE_ |
7 |
public static final int |
CREATE_INTERACTION_ |
8 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
10 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
RESCHEDULE_ |
9 |
public static final int |
SAVE_ |
5 |
public static final int |
TRANSFER_ |
4 |
| com.genesyslab.ail.InteractionWebcallback.WcbStatus | ||
|---|---|---|
public static final int |
ACTIVE_ |
0 |
public static final int |
COMPLETED_ |
1 |
| com.genesyslab.ail.InteractionWebcallback.WcbType | ||
|---|---|---|
public static final int |
ASAP_ |
0 |
public static final int |
SCHEDULED_ |
1 |
| com.genesyslab.ail.KwInteractionContext.Action | ||
|---|---|---|
public static final int |
ACCEPT_ |
0 |
public static final int |
CONFIRM_STATUS_ |
3 |
public static final int |
MAX |
50 |
public static final int |
REJECT_ |
1 |
public static final int |
REJECT_STATUS_ |
4 |
public static final int |
REROUTE_ |
2 |
| com.genesyslab.ail.KwInteractionContext.Reason | ||
|---|---|---|
public static final int |
ACCEPTED_ |
0 |
public static final int |
CANCELED_ |
3 |
public static final int |
CONFIRMED_ |
2 |
public static final int |
INIT_ |
4 |
public static final int |
MAX |
50 |
public static final int |
REJECTED_ |
1 |
| com.genesyslab.ail.KwInteractionContext.Status | ||
|---|---|---|
public static final int |
IDLE_ |
5 |
public static final int |
IN_PROCESS_ |
3 |
public static final int |
MAX |
50 |
public static final int |
NEW_ |
1 |
public static final int |
PREVIEW_ |
2 |
public static final int |
STATUS_REQUEST_ |
4 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.Media.Action | ||
|---|---|---|
public static final int |
LOGIN_ |
0 |
public static final int |
LOGOUT_ |
1 |
public static final int |
MAX |
50 |
public static final int |
NOTREADY_ |
2 |
public static final int |
READY_ |
3 |
| com.genesyslab.ail.Media.Reason | ||
|---|---|---|
public static final int |
BACK_IN_SERVICE_ |
1 |
public static final int |
MAX |
50 |
public static final int |
STATUS_REASON_CHANGED_ |
2 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.Media.Status | ||
|---|---|---|
public static final int |
BUSY_NOTREADY_ |
4 |
public static final int |
BUSY_READY_ |
5 |
public static final int |
LOGGED_OUT_ |
1 |
public static final int |
MAX |
50 |
public static final int |
NOTREADY_ |
2 |
public static final int |
OUT_OF_SERVICE_ |
0 |
public static final int |
READY_ |
3 |
| com.genesyslab.ail.MediaType | ||
|---|---|---|
public static final int |
CHAT_ |
2 |
public static final int |
COBROWSE_ |
6 |
public static final int |
EMAIL_ |
1 |
public static final int |
MAX |
50 |
public static final int |
OPEN_ |
5 |
public static final int |
VOICE_ |
0 |
public static final int |
VOIP_ |
8 |
public static final int |
WEBCALLBACK_ |
7 |
| com.genesyslab.ail.OutboundCampaignInfo.Action | ||
|---|---|---|
public static final int |
ADD_RECORD_ |
0 |
public static final int |
GET_PREVIEW_RECORD_ |
4 |
public static final int |
MAX |
50 |
public static final int |
REQUEST_LOGOUT_ |
5 |
public static final int |
REQUEST_PREVIEW_RECORD_ |
1 |
public static final int |
START_PREVIEW_MODE_ |
2 |
public static final int |
STOP_PREVIEW_MODE_ |
3 |
| com.genesyslab.ail.OutboundCampaignInfo.Mode | ||
|---|---|---|
public static final int |
ENGAGED_PREDICTIVE_ |
4 |
public static final int |
ENGAGED_PROGRESSIVE_ |
5 |
public static final int |
MAX |
50 |
public static final int |
PREDICTIVE_ |
1 |
public static final int |
PREVIEW_ |
3 |
public static final int |
PROGRESSIVE_ |
2 |
public static final int |
PUSH_PREVIEW_ |
6 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.OutboundCampaignInfo.Status | ||
|---|---|---|
public static final int |
ACTIVE_ |
2 |
public static final int |
INACTIVE_ |
1 |
public static final int |
MAX |
50 |
public static final int |
RUNNING_ |
3 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.OutboundChain.Reason | ||
|---|---|---|
public static final int |
CREATED_ |
0 |
public static final int |
DELETED_ |
1 |
public static final int |
MAX |
50 |
public static final int |
UPDATED_ |
2 |
| com.genesyslab.ail.OutboundChain.TreatmentType | ||
|---|---|---|
public static final int |
CAMPAIGN_ |
2 |
public static final int |
MAX |
50 |
public static final int |
NONE_ |
0 |
public static final int |
PERSONAL_ |
1 |
| com.genesyslab.ail.OutboundRecord.Action | ||
|---|---|---|
public static final int |
CANCEL_ |
0 |
public static final int |
DO_NOT_CALL_ |
1 |
public static final int |
MAX |
50 |
public static final int |
RESCHEDULE_ |
2 |
public static final int |
UPDATE_ |
3 |
| com.genesyslab.ail.OutboundRecord.CallbackType | ||
|---|---|---|
public static final int |
CAMPAIGN_ |
1 |
public static final int |
MAX |
50 |
public static final int |
PERSONAL_ |
0 |
| com.genesyslab.ail.OutboundRecord.CallResult | ||
|---|---|---|
public static final int |
ABANDONED_ |
21 |
public static final int |
AGENT_CALLBACK_ERROR_ |
47 |
public static final int |
ALL_TRUNKS_BUSY_ |
10 |
public static final int |
ANSWER_ |
33 |
public static final int |
ANSWERING_MACHINE_ |
9 |
public static final int |
BUSY_ |
6 |
public static final int |
CALL_DROP_ERROR_ |
42 |
public static final int |
CANCEL_RECORD_ |
52 |
public static final int |
DIAL_ERROR_ |
41 |
public static final int |
DO_NOT_CALL_ |
51 |
public static final int |
DROPPED_ |
26 |
public static final int |
DROPPED_NO_ANSWER_ |
27 |
public static final int |
FAX_ |
17 |
public static final int |
GENERAL_ERROR_ |
3 |
public static final int |
GROUP_CALLBACK_ERROR_ |
48 |
public static final int |
MAX |
100 |
public static final int |
NO_ANSWER_ |
7 |
public static final int |
NO_DIAL_TONE_ |
35 |
public static final int |
NO_ESTABLISHED_ |
38 |
public static final int |
NO_FREE_PORT_ERROR_ |
44 |
public static final int |
NO_PROGRESS_ |
36 |
public static final int |
NO_RINGBACK_ |
37 |
public static final int |
NUTONE_ |
34 |
public static final int |
OK_ |
0 |
public static final int |
PAGER_DETECTED_ |
39 |
public static final int |
SILENCE_ |
32 |
public static final int |
SIT_DETECTED_ |
8 |
public static final int |
SIT_INTERCEPT_ |
13 |
public static final int |
SIT_INVALID_NUM_ |
11 |
public static final int |
SIT_NO_CIRCUIT_ |
15 |
public static final int |
SIT_REORDER_ |
16 |
public static final int |
SIT_UNKNOWN_ |
14 |
public static final int |
SIT_VACANT_ |
12 |
public static final int |
STALE_ |
46 |
public static final int |
SWITCH_ERROR_ |
43 |
public static final int |
SYSTEM_ERROR_ |
4 |
public static final int |
TRANSFER_ERROR_ |
45 |
public static final int |
UNKNOWN_ |
28 |
public static final int |
WRONG_NUMBER_ |
53 |
public static final int |
WRONG_PARTY_ |
40 |
| com.genesyslab.ail.OutboundRecord.PhoneType | ||
|---|---|---|
public static final int |
BUSINESS_WITH_EXTENSION_ |
3 |
public static final int |
DIRECT_BUSINESS_PHONE_ |
2 |
public static final int |
EMAIL_ADDRESS_ |
10 |
public static final int |
HOME_PHONE_ |
1 |
public static final int |
MAX |
50 |
public static final int |
MOBILE_ |
4 |
public static final int |
MODEM_ |
7 |
public static final int |
NO_TYPE_ |
0 |
public static final int |
PAGER_ |
6 |
public static final int |
PIN_PAGER_ |
9 |
public static final int |
VACATION_PHONE_ |
5 |
public static final int |
VOICE_MAIL_ |
8 |
| com.genesyslab.ail.OutboundRecord.Status | ||
|---|---|---|
public static final int |
CLONED_ |
4 |
public static final int |
CLOSED_EXTERNAL_ |
3 |
public static final int |
CLOSED_INTERNAL_ |
2 |
public static final int |
MAX |
50 |
public static final int |
OPEN_ |
1 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.OutboundService.Action | ||
|---|---|---|
public static final int |
CANCEL_RECORD_ |
0 |
public static final int |
DO_NOT_CALL_RECORD_ |
1 |
public static final int |
MAX |
50 |
| com.genesyslab.ail.Place.Action | ||
|---|---|---|
public static final int |
MAX |
50 |
public static final int |
NEW_EMAIL_ |
1 |
public static final int |
NEW_PHONECALL_ |
0 |
| com.genesyslab.ail.RoutingInteraction.CallType | ||
|---|---|---|
public static final int |
CONSULT_ |
4 |
public static final int |
INBOUND_ |
2 |
public static final int |
INTERNAL_ |
1 |
public static final int |
MAX |
100 |
public static final int |
OUTBOUND_ |
3 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.RoutingInteraction.Status | ||
|---|---|---|
public static final int |
IDLE_ |
2 |
public static final int |
MAX |
100 |
public static final int |
NEW_ |
1 |
public static final int |
QUEUED_ |
50 |
public static final int |
ROUTE_REQUESTED_ |
51 |
public static final int |
RR_QUEUED_ |
52 |
public static final int |
TREATMENT_ |
53 |
public static final int |
TREATMENT_REQ_ |
54 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.RoutingInteraction.TreatmentType | ||
|---|---|---|
public static final int |
BUSY_ |
5 |
public static final int |
CANCEL_CALL_ |
12 |
public static final int |
COLL_DIGITS_ |
6 |
public static final int |
DEL_USER_ANNOUN_ |
11 |
public static final int |
FAST_BUSY_ |
17 |
public static final int |
IVR_ |
1 |
public static final int |
MAX |
50 |
public static final int |
MUSIC_ |
2 |
public static final int |
PLAY_ANNOUNCEMENT_ |
7 |
public static final int |
PLAY_ANNOUNCEMENT_DIGITS_ |
8 |
public static final int |
PLAY_APPLI_ |
13 |
public static final int |
RAN_ |
18 |
public static final int |
REC_USER_ANNOUN_ |
10 |
public static final int |
RING_BACK_ |
3 |
public static final int |
SET_DEFAULT_ROUTE_ |
14 |
public static final int |
SILENCE_ |
4 |
public static final int |
TEXT_TO_SPEECH_ |
15 |
public static final int |
TEXT_TO_SPEECH_DIGITS_ |
16 |
public static final int |
UNKNOWN_ |
0 |
public static final int |
VERIFY_DIGITS_ |
9 |
| com.genesyslab.ail.RoutingInteraction.Type | ||
|---|---|---|
public static final int |
MAX |
50 |
public static final int |
ROUTING_INTERACTION_ |
0 |
| com.genesyslab.ail.ServiceStatus.Status | ||
|---|---|---|
public static final int |
ABSENT_ |
2 |
public static final int |
ALREADY_RUNNING_ |
6 |
public static final int |
APPLICATION_NAME_INCORRECT_ |
9 |
public static final int |
APPLICATION_TYPE_INCORRECT_ |
10 |
public static final int |
CONNECTION_FAILED_ |
8 |
public static final int |
LICENSE_ |
3 |
public static final int |
LOGIN_INCORRECT_ |
11 |
public static final int |
MAX |
50 |
public static final int |
OFF_ |
1 |
public static final int |
ON_ |
0 |
public static final int |
RESTORING_ |
5 |
public static final int |
UNKNOWN_ |
4 |
public static final int |
UNKNOWN_HOST_ |
7 |
| com.genesyslab.ail.ServiceStatus.Type | ||
|---|---|---|
public static final int |
AIL_ |
4 |
public static final int |
CHAT_ |
3 |
public static final int |
CONFIG_ |
1 |
public static final int |
DATABASE_ |
0 |
public static final int |
IS_ |
6 |
public static final int |
MAX |
50 |
public static final int |
STAT_ |
5 |
public static final int |
TELEPHONY_ |
2 |
| com.genesyslab.ail.Switch.Type | ||
|---|---|---|
public static final int |
A4400_LIKE_ |
3 |
public static final int |
ASPECT_LIKE_ |
6 |
public static final int |
DHARMA_LIKE_ |
11 |
public static final int |
DMS100_LIKE_ |
9 |
public static final int |
ERICSSON_MD110_LIKE_ |
8 |
public static final int |
GENERIC_ |
1 |
public static final int |
HICOM_LIKE_ |
4 |
public static final int |
IPMX_LIKE_ |
5 |
public static final int |
KNOWLEDGE_WORKER_ |
7 |
public static final int |
MAX |
50 |
public static final int |
MERIDIAN_LIKE_ |
2 |
public static final int |
NEC_APEX_LIKE_ |
10 |
public static final int |
SIP_LIKE_ |
12 |
public static final int |
UNDEFINED_ |
0 |
| com.genesyslab.ail.WorkflowStatus.Status | ||
|---|---|---|
public static final int |
HANDLING_ |
3 |
public static final int |
QUEUED_ |
0 |
public static final int |
QUEUED_IN_A_WORKBIN_ |
1 |
public static final int |
ROUTING_ |
2 |
public static final int |
STOPPED_ |
4 |
public static final int |
UNKNOWN_ |
5 |
| com.genesyslab.ail.collaboration.InteractionInvitationIn.Action | ||
|---|---|---|
public static final int |
ACCEPT_ |
102 |
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
DECLINE_ |
103 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
150 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
REPLY_ |
100 |
public static final int |
SAVE_ |
5 |
public static final int |
TRANSFER_ |
4 |
public static final int |
TRANSFER_EXTERNAL_AGENT_ |
101 |
| com.genesyslab.ail.collaboration.InteractionInvitationIn.Status | ||
|---|---|---|
public static final int |
ACCEPTANCE_PENDING_ |
60 |
public static final int |
ACCEPTED_ |
61 |
public static final int |
CANCELLED_ |
63 |
public static final int |
DECLINED_ |
62 |
public static final int |
FAILED_ |
64 |
public static final int |
FULFILLED_ |
65 |
public static final int |
MAX |
100 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action | ||
|---|---|---|
public static final int |
ANSWER_CALL_ |
0 |
public static final int |
MARK_DONE_ |
2 |
public static final int |
MAX |
150 |
public static final int |
QUERY_STATUS_ |
3 |
public static final int |
RECALL_ |
102 |
public static final int |
RELEASE_CALL_ |
1 |
public static final int |
REMIND_ |
103 |
public static final int |
REPLY_ |
100 |
public static final int |
SAVE_ |
5 |
public static final int |
TRANSFER_ |
4 |
public static final int |
TRANSFER_EXTERNAL_AGENT_ |
101 |
| com.genesyslab.ail.collaboration.Participant.Type | ||
|---|---|---|
public static final int |
AGENT_ |
1 |
public static final int |
MAX |
50 |
public static final int |
QUEUE_ |
0 |
| com.genesyslab.ail.event.AbstractDnEvent.EventReason | ||
|---|---|---|
public static final int |
INFO_CHANGED_ |
3 |
public static final int |
INIT_ |
0 |
public static final int |
MAX |
50 |
public static final int |
STATUS_CHANGED_ |
1 |
| com.genesyslab.ail.event.AbstractInteractionEvent.EventReason | ||
|---|---|---|
public static final int |
ABANDONED_ |
2 |
public static final int |
ERROR_ |
4 |
public static final int |
INFO_CHANGED_ |
3 |
public static final int |
INIT_ |
0 |
public static final int |
MAX |
50 |
public static final int |
NEW_ |
1 |
| com.genesyslab.ail.event.AbstractInteractionEvent.Extension | ||
|---|---|---|
public static final java.lang.String |
ATTACHED_DATA_CHANGED |
"Attached Data Changed" |
| com.genesyslab.ail.event.CampaignEvent.Type | ||
|---|---|---|
public static final int |
CAMPAIGN_ADDED_ |
1 |
public static final int |
CAMPAIGN_MODE_CHANGED_ |
3 |
public static final int |
CAMPAIGN_REMOVED_ |
2 |
public static final int |
CAMPAIGN_STATE_CHANGED_ |
4 |
public static final int |
LOGOUT_ACKNOWLEDGE_ |
5 |
public static final int |
MAX |
50 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.event.DnEvent.EventReason | ||
|---|---|---|
public static final int |
INFO_CHANGED_ |
3 |
public static final int |
INIT_ |
0 |
public static final int |
LOGGED_IN_ |
51 |
public static final int |
MAX |
100 |
public static final int |
STATUS_CHANGED_ |
1 |
public static final int |
USER_EVENT_ |
50 |
| com.genesyslab.ail.event.DnFunctionEvent.EventReason | ||
|---|---|---|
public static final int |
DND_OFF_ |
2 |
public static final int |
DND_ON_ |
1 |
public static final int |
FORWARD_CANCELED_ |
6 |
public static final int |
FORWARD_SET_ |
5 |
public static final int |
MAX |
50 |
public static final int |
OFF_HOOK_ |
4 |
public static final int |
ON_HOOK_ |
3 |
public static final int |
UNDEFINED_ |
0 |
| com.genesyslab.ail.event.InteractionChatEvent.Type | ||
|---|---|---|
public static final int |
DISCONNECTED_ |
2 |
public static final int |
ERROR_RECEIVED_ |
4 |
public static final int |
MAX |
10 |
public static final int |
MESSAGE_RECEIVED_ |
3 |
public static final int |
PUSH_URL_ |
6 |
public static final int |
TRANSCRIPT_SAVE_DONE_ |
9 |
public static final int |
TYPING_STARTED_ |
7 |
public static final int |
TYPING_STOPPED_ |
8 |
public static final int |
USER_JOINED_ |
0 |
public static final int |
USER_LEFT_ |
1 |
public static final int |
USER_REENTER_ |
5 |
| com.genesyslab.ail.event.InteractionEvent.EventReason | ||
|---|---|---|
public static final int |
ABANDONED_ |
2 |
public static final int |
DELETED_ |
63 |
public static final int |
DESTINATION_BUSY_ |
57 |
public static final int |
DIALING_ |
53 |
public static final int |
DIVERTED_ |
52 |
public static final int |
DONE_ |
58 |
public static final int |
DTMF_SENT_ |
59 |
public static final int |
ERROR_ |
4 |
public static final int |
ESTABLISHED_ |
55 |
public static final int |
HELD_ |
51 |
public static final int |
INFO_CHANGED_ |
3 |
public static final int |
INIT_ |
0 |
public static final int |
MAX |
100 |
public static final int |
MUTE_OFF_ |
62 |
public static final int |
MUTE_ON_ |
61 |
public static final int |
NETWORK_REACHED_ |
64 |
public static final int |
NEW_ |
1 |
public static final int |
POSSIBLE_CHANGED_ |
60 |
public static final int |
PREVIEW_ |
65 |
public static final int |
RELEASED_ |
50 |
public static final int |
RETRIEVED_ |
56 |
public static final int |
RINGING_ |
54 |
| com.genesyslab.ail.event.InteractionEvent.Extension | ||
|---|---|---|
public static final java.lang.String |
ATTACHED_DATA_CHANGED |
"Attached Data Changed" |
public static final java.lang.String |
CONFERENCE_AGENT_FAILED |
"Conference agent failed" |
public static final java.lang.String |
CONFERENCE_AGENT_SUCCEEDED |
"Conference agent succeeded" |
public static final java.lang.String |
CONFERENCE_PLACE_FAILED |
"Conference place failed" |
public static final java.lang.String |
CONFERENCE_PLACE_SUCCEEDED |
"Conference place succeeded" |
public static final java.lang.String |
IDLE_REROUTED |
"Rerouted" |
public static final java.lang.String |
MEDIA |
"Media" |
public static final java.lang.String |
NEW_CONTACT_ID |
"New contact identifier" |
public static final java.lang.String |
PARTY_ADDED |
"Party Added" |
public static final java.lang.String |
PARTY_CHANGED |
"Party Changed" |
public static final java.lang.String |
PARTY_DELETED |
"Party Deleted" |
public static final java.lang.String |
RINGING_CONFERENCE_REASON |
"Conference Reason" |
public static final java.lang.String |
RINGING_CONFERENCE_VISIBILITY |
"Conference Visibility" |
public static final java.lang.String |
RINGING_CONFERENCED |
"Conferenced By" |
public static final java.lang.String |
RINGING_DONE |
"Already done" |
public static final java.lang.String |
RINGING_ESCALATED |
"Escalated" |
public static final java.lang.String |
RINGING_EXT_AGT_RESUBMIT |
"External agent resubmit" |
public static final java.lang.String |
RINGING_FAILED |
"Failed" |
public static final java.lang.String |
RINGING_FORWARDED |
"Forwarded" |
public static final java.lang.String |
RINGING_QA_REVIEW |
"QA review" |
public static final java.lang.String |
RINGING_TRANSFER_REASON |
"Transfer reason" |
public static final java.lang.String |
TRANSFER_AGENT_FAILED |
"Transfer agent failed" |
public static final java.lang.String |
TRANSFER_PLACE_FAILED |
"Transfer place failed" |
| com.genesyslab.ail.event.InteractionOutboundEvent.Type | ||
|---|---|---|
public static final int |
ACTIVE_RECORD_CHANGED_ |
3 |
public static final int |
MAX |
50 |
public static final int |
RECORD_HANDLING_STATUS_ |
1 |
public static final int |
RECORD_STATUS_ |
2 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.event.RoutingInteractionEvent.EventReason | ||
|---|---|---|
public static final int |
ABANDONED_ |
2 |
public static final int |
DIVERTED_ |
54 |
public static final int |
DN_OUT_OF_SERVICE_ |
58 |
public static final int |
ERROR_ |
4 |
public static final int |
INFO_CHANGED_ |
3 |
public static final int |
INIT_ |
0 |
public static final int |
MAX |
100 |
public static final int |
NEW_ |
1 |
public static final int |
QUEUED_ |
55 |
public static final int |
ROUTE_REQUESTED_ |
50 |
public static final int |
ROUTE_USED_ |
51 |
public static final int |
TREAT_APPLIED_ |
56 |
public static final int |
TREAT_END_ |
53 |
public static final int |
TREAT_NOT_APPLIED_ |
57 |
public static final int |
TREAT_REQUIRED_ |
52 |
| com.genesyslab.ail.event.RoutingInteractionEvent.Extension | ||
|---|---|---|
public static final java.lang.String |
COLL_DIGITS |
"coll_digits" |
public static final java.lang.String |
ERROR_CODE |
"error code" |
public static final java.lang.String |
ERROR_MSG |
"error msg" |
public static final java.lang.String |
LAST_COLL_DIGITS |
"last_coll_digits" |
public static final java.lang.String |
OTHER_DN |
"Other DN" |
public static final java.lang.String |
PARTY_CHANGED |
"Party Changed" |
public static final java.lang.String |
THIRD_PARTY_DN |
"ThirdParty DN" |
public static final java.lang.String |
TREAT_PARAM |
"treat_param" |
public static final java.lang.String |
TREAT_TYPE |
"treat_type" |
| com.genesyslab.ail.event.WorkbinEvent.ActorType | ||
|---|---|---|
public static final int |
AGENT_ |
0 |
public static final int |
MEDIA_SERVER_ |
1 |
public static final int |
STRATEGY_ |
2 |
| com.genesyslab.ail.event.WorkbinEvent.Operation | ||
|---|---|---|
public static final int |
CONFERENCE_ |
1 |
public static final int |
CREATE_ |
5 |
public static final int |
INTRUDE_ |
2 |
public static final int |
LEAVE_ |
8 |
public static final int |
PARTY_DISCONNECT_ |
12 |
public static final int |
PLACE_IN_QUEUE_ |
11 |
public static final int |
PLACE_IN_WORKBIN_ |
10 |
public static final int |
PULL_ |
4 |
public static final int |
REJECT_ |
6 |
public static final int |
ROUTE_ |
3 |
public static final int |
STOP_ |
9 |
public static final int |
TIMEOUT_ |
7 |
public static final int |
TRANSFER_ |
0 |
| com.genesyslab.ail.event.WorkbinEvent.WorkbinOperation | ||
|---|---|---|
public static final int |
PLACED_IN_ |
1 |
public static final int |
PROPERTIES_CHANGED_ |
2 |
public static final int |
TAKEN_OUT_ |
0 |
| com.genesyslab.ail.exception.IsErrorException.Type | ||
|---|---|---|
public static final int |
AGENT_DISABLED_ |
13 |
public static final int |
AGENT_GROUP_NOT_SPECIFIED_ |
40 |
public static final int |
AGENT_NOT_SPECIFIED_ |
38 |
public static final int |
ALREADY_HAVE_MEDIA_ |
70 |
public static final int |
ALREADY_LOGGED_IN_ |
14 |
public static final int |
ALREADY_NOT_READY_FOR_MEDIA_ |
74 |
public static final int |
ALREADY_PARTICIPATING_ |
52 |
public static final int |
ALREADY_READY_FOR_MEDIA_ |
73 |
public static final int |
AMBIGUOUS_TARGET_SPECIFIED_ |
45 |
public static final int |
CLIENT_NOT_LOGGED_IN_ |
34 |
public static final int |
DATABASE_FAILED_ |
28 |
public static final int |
DBMANAGER_FAILED_ |
27 |
public static final int |
DBMANAGER_NO_DBCONNECTIONS_ |
82 |
public static final int |
DND_ALREADY_OFF_ |
72 |
public static final int |
DND_ALREADY_ON_ |
71 |
public static final int |
DND_ON_ |
87 |
public static final int |
DO_NOT_HAVE_MEDIA_ |
69 |
public static final int |
DUPLICATE_MEDIA_TYPES_ |
67 |
public static final int |
DUPLICATED_INTERACTION_ID_ |
81 |
public static final int |
DUPLICATED_PROPERTIES_ |
85 |
public static final int |
HAVE_TO_CONTACT_PRIMARY_ |
75 |
public static final int |
HAVE_TO_CONTACT_SECONDARY_ |
76 |
public static final int |
INCORRECT_MEDIA_LIST_ |
17 |
public static final int |
INTERACTION_ID_NOT_SPECIFIED_ |
19 |
public static final int |
INTERACTION_SUBTYPE_NOT_SPECIFIED_ |
24 |
public static final int |
INTERACTION_TYPE_NOT_SPECIFIED_ |
23 |
public static final int |
INVALID_INTERACTION_DATA_ |
80 |
public static final int |
INVALID_INTERACTION_IDENTIFIER_ |
77 |
public static final int |
INVALID_PROPERTY_TYPE_ |
65 |
public static final int |
INVALID_PROTOCOL_MESSAGE_ |
79 |
public static final int |
INVALID_TIME_FORMAT_ |
31 |
public static final int |
ITX_MANAGER_INTERNAL_ |
37 |
public static final int |
LICENSE_UNAVAILABLE_ |
68 |
public static final int |
LIMIT_PROXY_CLIENTS_REACHED_ |
86 |
public static final int |
MEDIA_TYPE_NOT_SPECIFIED_ |
22 |
public static final int |
NO_ERROR_ |
0 |
public static final int |
NOT_AN_OWNER_ |
35 |
public static final int |
NOT_IMPLEMENTED_ |
84 |
public static final int |
NOT_INVITED_ |
47 |
public static final int |
NOT_REGISTERED_ |
1 |
public static final int |
PARTY_UNAVAILABLE_ |
46 |
public static final int |
PLACE_DISABLED_ |
11 |
public static final int |
PLACE_GROUP_NOT_SPECIFIED_ |
39 |
public static final int |
PLACE_NOT_OCCUPIED_ |
15 |
public static final int |
PLACE_NOT_OCCUPIED_BY_AGENT_ |
16 |
public static final int |
PLACE_NOT_SPECIFIED_ |
8 |
public static final int |
PLACE_OCCUPIED_ |
12 |
public static final int |
PROXY_THROUGH_PROXY_ |
5 |
public static final int |
PULL_FAILED_ |
30 |
public static final int |
PULL_PARAMETER_ABSENT_ |
48 |
public static final int |
PULL_PARAMETER_INVALID_ |
49 |
public static final int |
QUEUE_NOT_SPECIFIED_ |
20 |
public static final int |
READ_ONLY_PROPERTY_ |
66 |
public static final int |
ROUTING_TARGET_INVALID_ |
50 |
public static final int |
SNAPSHOT_CAN_NOT_LOCK_INTERACTION_ |
62 |
public static final int |
SNAPSHOT_COUNTPARAM_INVALID_ |
58 |
public static final int |
SNAPSHOT_DBREQUEST_ERROR_ |
55 |
public static final int |
SNAPSHOT_DBREQUEST_FAILED_ |
54 |
public static final int |
SNAPSHOT_GETPARAM_INVALID_ |
56 |
public static final int |
SNAPSHOT_INTERACTION_LOCKED_ |
63 |
public static final int |
SNAPSHOT_INTERACTION_UNLOCKED_ |
64 |
public static final int |
SNAPSHOT_LIMIT_REACHED_ |
61 |
public static final int |
SNAPSHOT_NO_INTERACTION_ID_ |
59 |
public static final int |
SNAPSHOT_NO_RECORD_ |
60 |
public static final int |
SNAPSHOT_POSPARAM_INVALID_ |
57 |
public static final int |
SNAPSHOT_VIEW_FAILED_ |
53 |
public static final int |
TARGET_IS_NOT_SPECIFIED_ |
44 |
public static final int |
TENANCY_VIOLATION_ |
36 |
public static final int |
TENANT_NOT_SPECIFIED_ |
6 |
public static final int |
TRANSFER_IN_PROGRESS_ |
78 |
public static final int |
TRANSFER_TARGET_INVALID_ |
51 |
public static final int |
UNKNOWN_AGENT_IN_REQUEST_ |
10 |
public static final int |
UNKNOWN_CLIENT_ID_ |
3 |
public static final int |
UNKNOWN_INTERACTION_ |
43 |
public static final int |
UNKNOWN_PLACE_IN_REQUEST_ |
9 |
public static final int |
UNKNOWN_QUEUE_IN_REQUEST_ |
21 |
public static final int |
UNKNOWN_TENANT_IN_REQUEST_ |
7 |
public static final int |
UNKNOWN_VIEW_IN_REQUEST_ |
42 |
public static final int |
UNSUPPORTED_INTERACTION_SUBTYPE_ |
26 |
public static final int |
UNSUPPORTED_INTERACTION_TYPE_ |
25 |
public static final int |
UNSUPPORTED_MEDIA_TYPE_ |
18 |
public static final int |
UNSUPPORTED_PROTOCOL_ELEMENT_ |
4 |
public static final int |
VIEW_DEFINITION_INVALID_ |
83 |
public static final int |
VIEW_ID_NOT_SPECIFIED_ |
29 |
public static final int |
WORKBIN_INACCESSIBLE_ |
41 |
public static final int |
WORKBIN_NOT_SPECIFIED_ |
33 |
public static final int |
WRONG_TENANT_ |
32 |
| com.genesyslab.ail.exception.NoAvailableDnException.Reason | ||
|---|---|---|
public static final int |
ABSENT_ |
0 |
public static final int |
BUSY_ |
1 |
public static final int |
MAX |
50 |
| com.genesyslab.ail.exception.OutboundServiceException.Type | ||
|---|---|---|
public static final int |
ADD_RECORD_ERROR_ |
13 |
public static final int |
CHAINED_RECORDS_NOT_FOUND_ |
11 |
public static final int |
DB_ERROR_ |
10 |
public static final int |
INVALID_REQUEST_ |
6 |
public static final int |
INVALID_TIME_ |
7 |
public static final int |
INVALID_TIME_FORMAT_ |
8 |
public static final int |
KEY_MISSING_ |
5 |
public static final int |
MAX |
50 |
public static final int |
NO_ACTIVE_CAMPAIGN_ |
1 |
public static final int |
NO_ACTIVE_PREVIEW_CAMPAIGN_ |
2 |
public static final int |
NO_RECORDS_AVAILABLE_ |
3 |
public static final int |
PREVIEW_DIALING_OVER_ERROR_ |
16 |
public static final int |
PREVIEW_DIALING_START_ERROR_ |
15 |
public static final int |
RECORD_ALREADY_EXISTS_ |
12 |
public static final int |
RECORD_ALREADY_PROCESSED_ |
9 |
public static final int |
RECORD_NOT_FOUND_ |
4 |
public static final int |
RECORD_ON_DESKTOP_ |
18 |
public static final int |
SCHEDULED_RECORD_NOT_FOUND_ |
14 |
public static final int |
SERVICE_NOT_AVAILABLE_ |
17 |
| com.genesyslab.ail.exception.TelephonyErrorException.Type | ||
|---|---|---|
public static final int |
CALL_EXPIRED_ |
8 |
public static final int |
CALL_REJECTED_ |
7 |
public static final int |
INTERNAL_ |
0 |
public static final int |
INVALID_NUMBER_ |
2 |
public static final int |
INVALID_PASSWORD_ |
3 |
public static final int |
LICENSE_ |
5 |
public static final int |
MAX |
50 |
public static final int |
UNSUPPORTED_OPERATION_ |
6 |
public static final int |
USER_BUSY_ |
1 |
public static final int |
VOICE_NETWORK_ |
4 |
| com.genesyslab.ail.im.IMParty.Type | ||
|---|---|---|
public static final int |
AGENT_ |
2 |
public static final int |
CLIENT_ |
1 |
public static final int |
EXTERNAL_ |
4 |
public static final int |
MAX |
5 |
public static final int |
SUPERVISOR_ |
3 |
public static final int |
UNKNOWN_ |
0 |
| com.genesyslab.ail.im.IMParty.Visibility | ||
|---|---|---|
public static final int |
ALL_ |
1 |
public static final int |
INT_ |
3 |
public static final int |
MAX |
4 |
public static final int |
UNKNOWN_ |
0 |
public static final int |
VIP_ |
2 |
| com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus | ||
|---|---|---|
public static final int |
AFTER_CALL_WORK_ |
3 |
public static final int |
CALL_INBOUND_ |
4 |
public static final int |
CALL_INTERNAL_ |
5 |
public static final int |
CALL_ON_HOLD_ |
9 |
public static final int |
CALL_OUTBOUND_ |
6 |
public static final int |
CALL_RINGING_ |
7 |
public static final int |
LOGGED_OUT_ |
0 |
public static final int |
MAX |
50 |
public static final int |
NOT_READY_ |
2 |
public static final int |
OFF_HOOK_ |
8 |
public static final int |
READY_ |
1 |
| com.genesyslab.ail.monitor.MonitorEventMediaStatus.DnType | ||
|---|---|---|
public static final int |
EXTENSION_ |
0 |
public static final int |
MAX |
50 |
public static final int |
OTHER_ |
2 |
public static final int |
POSITION_ |
1 |
| com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status | ||
|---|---|---|
public static final int |
AFTER_CALL_WORK_ |
3 |
public static final int |
CALL_INBOUND_ |
4 |
public static final int |
CALL_INTERNAL_ |
7 |
public static final int |
CALL_ON_HOLD_ |
11 |
public static final int |
CALL_OUTBOUND_ |
8 |
public static final int |
CALL_RINGING_ |
9 |
public static final int |
LOGGED_OUT_ |
0 |
public static final int |
MAX |
50 |
public static final int |
MONITORED_ |
6 |
public static final int |
NOT_MONITORED_ |
5 |
public static final int |
NOT_READY_ |
2 |
public static final int |
OFF_HOOK_ |
10 |
public static final int |
READY_ |
1 |
| com.genesyslab.ail.monitor.Notification.Mode | ||
|---|---|---|
public static final int |
CHANGES_BASED_ |
1 |
public static final int |
MAX |
50 |
public static final int |
TIME_BASED_ |
2 |
| com.genesyslab.ail.srl.Category.Type | ||
|---|---|---|
public static final int |
BOTH_ |
2 |
public static final int |
EMAIL_ |
0 |
public static final int |
MAX |
50 |
public static final int |
WSS_ |
1 |
| com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute | ||
|---|---|---|
public static final int |
BODY_ |
3 |
public static final int |
DESCRIPTION_ |
1 |
public static final int |
MAX |
50 |
public static final int |
NAME_ |
0 |
public static final int |
SUBJECT_ |
2 |
| com.genesyslab.ail.srl.SearchSRLTemplate.SRLOperator | ||
|---|---|---|
public static final int |
AND_ |
0 |
public static final int |
MAX |
50 |
public static final int |
OR_ |
1 |
| com.genesyslab.ail.srl.SRLManager.ResponseType | ||
|---|---|---|
public static final int |
AGENT_CHOOSE_NOT_IN_SUGGESTED_RESPONSE_TYPE_ |
0 |
public static final int |
AGENT_CHOOSE_ONE_OF_SUGGESTED_RESPONSE_TYPE_ |
2 |
public static final int |
AGENT_CHOOSE_STANDARD_RESPONSE_TYPE_ |
3 |
public static final int |
CONFIGURED_RESPONSE_TYPE_ |
4 |
public static final int |
MAX |
50 |
| com.genesyslab.ail.srl.StandardResponse.UsageType | ||
|---|---|---|
public static final int |
ACTIVE_AUTOMATIC_ |
2 |
public static final int |
MANUAL_ |
1 |
public static final int |
MAX |
50 |
public static final int |
NOTUSED_ |
0 |
| com.genesyslab.ail.workflow.Workbin.Type | ||
|---|---|---|
public static final int |
AGENT_ |
0 |
public static final int |
AGENT_GROUP_ |
2 |
public static final int |
MAX |
50 |
public static final int |
PLACE_ |
1 |
public static final int |
PLACE_GROUP_ |
3 |
|
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