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public static interface InteractionEvent.Extension
Contains the keys of the extensions possibly present in an
InteractionEvent.
Value of the extension may contain information that has changed in the
Interaction due to the event.
| Field Summary | |
|---|---|
static java.lang.String |
ATTACHED_DATA_CHANGED
Extension key that is present when attached data may have changed through this event. |
static java.lang.String |
CONFERENCE_AGENT_FAILED
Extension key for an interaction agent transfer failure. |
static java.lang.String |
CONFERENCE_AGENT_SUCCEEDED
Extension key for an interaction agent transfer failure. |
static java.lang.String |
CONFERENCE_PLACE_FAILED
Extension key for an interaction place conference failure. |
static java.lang.String |
CONFERENCE_PLACE_SUCCEEDED
Extension key for an interaction place conference failure. |
static java.lang.String |
IDLE_REROUTED
Extension key for rotating interaction. |
static java.lang.String |
MEDIA
Extension key that is present when an interaction is multimedia. |
static java.lang.String |
NEW_CONTACT_ID
Extension key for contact changed event. |
static java.lang.String |
PARTY_ADDED
Extension key when a new party joins the call. |
static java.lang.String |
PARTY_CHANGED
Extension key when the party was replaced. |
static java.lang.String |
PARTY_DELETED
Extension key when a party leaves the conference. |
static java.lang.String |
RINGING_CONFERENCE_REASON
Extension key for reason for multimedia conference The value is the reason of the conference as a String. |
static java.lang.String |
RINGING_CONFERENCE_VISIBILITY
Extension key for suggested visibility for multimedia conference The value is the uggested visibility of the conference as a ChatParty.Visibility. |
static java.lang.String |
RINGING_CONFERENCED
Extension key for conferenced multimedia interaction ringing event. |
static java.lang.String |
RINGING_DONE
Extension key for already done interaction ringing event. |
static java.lang.String |
RINGING_ESCALATED
Extension key for an interaction that was originally sent to an external agent, and which is resubmitted to an internal agent. |
static java.lang.String |
RINGING_EXT_AGT_RESUBMIT
Extension key for an interaction that was originally sent to an external agent, but the response the external agent made was invalid (for instance, an empty response). |
static java.lang.String |
RINGING_FAILED
Extension key for an e-mail marked as 'failed'. |
static java.lang.String |
RINGING_FORWARDED
Extension key for forwarded interaction ringing event. |
static java.lang.String |
RINGING_QA_REVIEW
Extension key for interaction submitted for QA review. |
static java.lang.String |
RINGING_TRANSFER_REASON
Extension key for reason for voice transfer. |
static java.lang.String |
TRANSFER_AGENT_FAILED
Extension key for an interaction agent transfer failure. |
static java.lang.String |
TRANSFER_PLACE_FAILED
Extension key for an interaction place transfer failure. |
| Field Detail |
|---|
static final java.lang.String RINGING_FORWARDED
static final java.lang.String RINGING_TRANSFER_REASON
String.
static final java.lang.String RINGING_CONFERENCED
static final java.lang.String RINGING_CONFERENCE_REASON
String.
static final java.lang.String RINGING_CONFERENCE_VISIBILITY
ChatParty.Visibility.
static final java.lang.String RINGING_QA_REVIEW
String.
static final java.lang.String RINGING_DONE
static final java.lang.String RINGING_EXT_AGT_RESUBMIT
static final java.lang.String RINGING_ESCALATED
static final java.lang.String RINGING_FAILED
static final java.lang.String IDLE_REROUTED
static final java.lang.String NEW_CONTACT_ID
String.
InteractionListener.contactChanged(com.genesyslab.ail.event.InteractionEvent),
Constant Field Valuesstatic final java.lang.String PARTY_ADDED
static final java.lang.String PARTY_DELETED
static final java.lang.String PARTY_CHANGED
static final java.lang.String ATTACHED_DATA_CHANGED
static final java.lang.String TRANSFER_PLACE_FAILED
static final java.lang.String TRANSFER_AGENT_FAILED
static final java.lang.String CONFERENCE_AGENT_FAILED
static final java.lang.String CONFERENCE_PLACE_FAILED
static final java.lang.String CONFERENCE_AGENT_SUCCEEDED
static final java.lang.String CONFERENCE_PLACE_SUCCEEDED
static final java.lang.String MEDIA
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