A B C D E F G H I K L M N O P Q R S T U V W

A

A4400_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
A4400 switch type.
A4400_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
A4400 switch type.
ABANDONED - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Abandoned.
ABANDONED - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for abandoned reason.
ABANDONED - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for abandoned reason.
ABANDONED - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction has been abandoned.
ABANDONED - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was abandoned.
ABANDONED - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Abandoned.
ABANDONED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Abandoned.
ABANDONED_ - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for abandoned reason.
ABANDONED_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for abandoned reason.
ABANDONED_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction has been abandoned.
ABANDONED_ - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was abandoned.
ABANDONED_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Abandoned.
ABSENT - Static variable in class com.genesyslab.ail.exception.NoAvailableDnException.Reason
There is no Dn of the given type configured on this Place.
ABSENT - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that the service is absent.
ABSENT_ - Static variable in class com.genesyslab.ail.exception.NoAvailableDnException.Reason
There is no Dn of the given type configured on this Place.
ABSENT_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of ABSENT.
AbstractDn - Interface in com.genesyslab.ail
The base class of all DNs, including agent and routing DNs.
AbstractDn.Status - Class in com.genesyslab.ail
Enum for the possible DN status.
AbstractDn.Type - Class in com.genesyslab.ail
Enum for the possible types of DNs.
AbstractDnEvent - Interface in com.genesyslab.ail.event
An event reporting AbstractDn status changes, data changes...
AbstractDnEvent.EventReason - Class in com.genesyslab.ail.event
Enum of the reason why this event has been published.
AbstractDnSummary - Interface in com.genesyslab.ail
Light static representation of a DN (in the Config Layer acception).
AbstractInteraction - Interface in com.genesyslab.ail
The base of all interactions, including agent and routing interactions.
AbstractInteraction.AbstractCallType - Class in com.genesyslab.ail
Constants describing the different types of phone call.
AbstractInteraction.Status - Class in com.genesyslab.ail
Constants for interaction statuses, common to all media.
AbstractInteractionEvent - Interface in com.genesyslab.ail.event
An event on an AbstractInteraction.
AbstractInteractionEvent.EventReason - Class in com.genesyslab.ail.event
Constants for Event reason.
AbstractInteractionEvent.Extension - Interface in com.genesyslab.ail.event
Interface containing the keys of the AIL extensions possibly present in an InteractionEvent.
accept() - Method in interface com.genesyslab.ail.CallbackRecord
Accepts this record.
ACCEPT - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Accept.
accept(Place) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationIn
Accepts the invitation.
ACCEPT - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'accept invitation' action.
accept() - Method in interface com.genesyslab.ail.KwInteractionContext
Signals the CTI-Less T-Server that the knowledge worker accepts to handle this interaction.
ACCEPT - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Constant for the accept method.
ACCEPT_ - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Accept.
ACCEPT_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'accept invitation' action.
ACCEPT_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Numeric constant for ACCEPT.
ACCEPT_AND_DIAL - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Accept and dial this interaction.
ACCEPT_AND_DIAL_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Accept and dial this interaction.
ACCEPT_PREVIEW - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Accepts an interaction in preview status.
ACCEPT_PREVIEW_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Accepts an interaction in preview status.
ACCEPTANCE_PENDING - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status acceptance pending.
ACCEPTANCE_PENDING_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status acceptance pending.
ACCEPTED - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status accepted.
ACCEPTED - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been accepted.
ACCEPTED - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
The interaction has been accepted.
ACCEPTED_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status accepted.
ACCEPTED_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been accepted.
ACCEPTED_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
Numeric constant for ACCEPTED.
acceptPreview(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Accepts a preview interaction.
ACKNOWLEDGEMENT_INTERACTION - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound acknowledgement.
ACKNOWLEDGEMENT_INTERACTION_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound acknowledgement.
ActionCode - Interface in com.genesyslab.ail
A code for agent actions.
ActionCode.Type - Class in com.genesyslab.ail
Possible action types.
ActionCodeManager - Interface in com.genesyslab.ail
Manages action codes.
activate() - Method in interface com.genesyslab.ail.AbstractDn
Explicitly registers to the T-Server.
ACTIVE - Static variable in class com.genesyslab.ail.InteractionWebcallback.WcbStatus
Active.
ACTIVE - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Status
Active Campaign.
ACTIVE_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.WcbStatus
Active.
ACTIVE_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Status
Active Campaign.
ACTIVE_AUTOMATIC - Static variable in class com.genesyslab.ail.srl.StandardResponse.UsageType
Constant for the 'ActiveAutomatic' type.
ACTIVE_AUTOMATIC_ - Static variable in class com.genesyslab.ail.srl.StandardResponse.UsageType
Constant for the 'ActiveAutomatic' type.
ACTIVE_RECORD_CHANGED - Static variable in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
The active record of the interaction has been changed.
ACTIVE_RECORD_CHANGED_ - Static variable in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
The active record of the interaction has been changed.
ADD_RECORD - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of adding a record.
ADD_RECORD_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of adding a record.
ADD_RECORD_ERROR - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot add the record.
ADD_RECORD_ERROR_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot add the record.
ADD_RECORD_TO_CHAIN - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Add a record to chain.
ADD_RECORD_TO_CHAIN_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Add a record to chain.
addAgentListener(AgentListener) - Method in interface com.genesyslab.ail.Agent
Adds a listener.
addApplicationInfoListener(ApplicationInfoListener) - Method in class com.genesyslab.ail.ApplicationInfo
Registers a listener for the modifications of this application in the Configuration Layer.
addAttachment(String, byte[], String) - Method in interface com.genesyslab.ail.InteractionMailOut
Deprecated.  
addAttachmentEx(String, byte[], String) - Method in interface com.genesyslab.ail.InteractionMailOut
Adds an attached file to this e-mail.
addCallbackRecordListener(CallbackRecordListener) - Method in interface com.genesyslab.ail.CallbackRecord
Adds a listener.
addChatListener(InteractionChatListener, boolean) - Method in interface com.genesyslab.ail.InteractionChat
Registers a listener for the events on this InteractionChat.
addConfigServerListener(PsdkConfigBridge.Listener) - Static method in class com.genesyslab.ail.PsdkConfigBridge
Adds a listener for the ConfServerProtocol instance.
addDnFunctionListener(DnFunctionListener) - Method in interface com.genesyslab.ail.DnFunction
Adds a listener.
addDnListener(Object) - Method in interface com.genesyslab.ail.AbstractDn
Adds a listener.
addEmailAddress(String, String) - Method in interface com.genesyslab.ail.Contact
Adds an address to this Contact's e-mail addresses.
addFilterLeaf(FilterLeaf) - Method in interface com.genesyslab.ail.FilterNode
Adds a simple filter expression FilterLeaf.
addFilterNode(FilterNode) - Method in interface com.genesyslab.ail.FilterNode
Adds a new complex filter sub-expression (FilterNode).
addInteractionListener(Object) - Method in interface com.genesyslab.ail.AbstractInteraction
Registers a listener for the events on this Interaction.
addInvitationListener(InvitationListener) - Method in interface com.genesyslab.ail.InteractionMailOut
Registers a listener for invitation events.
addKwInteractionContextListener(KwInteractionContextListener) - Method in interface com.genesyslab.ail.KwInteractionContext
Registers a listener for this KwInteractionContext's events.
addListener(CampaignListener) - Method in interface com.genesyslab.ail.OutboundService
Adds a listener that will be notified of campaign-related events.
addOutboundListener(InteractionOutboundListener) - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Adds a listener on the outbound events of this interaction.
addParticipant(Participant) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationOut
Adds a participant.
addParticipantsListener(ParticipantsListener) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationOut
Registers a listener on invitation participant events.
addPhoneNumber(String, String) - Method in interface com.genesyslab.ail.Contact
Adds a phone number to this Contact's phone numbers.
addPlaceListener(PlaceListener) - Method in interface com.genesyslab.ail.Place
Registers a listener for the events on this Place.
addRecord(OutboundRecord) - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Adds a new record to this campaign.
addRecordToChain(OutboundRecord) - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Adds a new record at the end of the chained records currently handled by this interaction.
addRecordToChain(OutboundRecord) - Method in interface com.genesyslab.ail.OutboundChain
Adds a record at the end of the chained records.
addRetrieveAttribute(ContactAttributeMetaData, boolean) - Method in interface com.genesyslab.ail.SearchContactTemplate
Adds an attribute that will be retrieved in result of the search function.
addRetrieveAttribute(InteractionAttributeMetaData) - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Adds an interaction meta data to the list of retrieved attributes.
addSearchAttribute(SearchSRLTemplate.SRLAttribute, String, boolean) - Method in interface com.genesyslab.ail.srl.SearchSRLTemplate
Adds an attribute value to be searched.
addServiceListener(ServiceStatus.Type, ServiceListener) - Method in interface com.genesyslab.ail.AilFactory
Adds a listener for the status of the services.
addSortAttribute(ContactAttributeMetaData, boolean) - Method in interface com.genesyslab.ail.SearchContactTemplate
Adds a sortable attribute, you can have many distinct sortable attributes.
addSortAttribute(InteractionAttributeMetaData, boolean) - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Adds an interaction meta data to the list of sorted attributes.
addSRLListener(SRLListener) - Method in interface com.genesyslab.ail.srl.SRLManager
Adds a SRLListener to the listener list for events on SRL updates.
addStandardResponseFavorite(String, String) - Method in interface com.genesyslab.ail.srl.SRLManager
Adds a StandardResponse to the favorites of this Agent.
addSuggestedCategories(Map) - Method in interface com.genesyslab.ail.InteractionMultimedia
Adds or updates the suggested categories for this interaction.
addTServerListener(Switch, PsdkVoiceBridge.Listener) - Static method in class com.genesyslab.ail.PsdkVoiceBridge
Adds a listener for the TServerProtocol instance associated with this switch.
addURLs(String[]) - Method in interface com.genesyslab.ail.InteractionCoBrowse
Adds a list of URLs to the history of this CoBrowse session.
addWorkbinListener(WorkbinListener) - Method in interface com.genesyslab.ail.workflow.Workbin
Adds a WorkbinListener to the listener list for events on this workbin.
addWorkbinListener(WorkbinListener, boolean) - Method in interface com.genesyslab.ail.workflow.Workbin
Adds a WorkbinListener to the listener list for events on this workbin.
AFTER_CALL_WORK - Static variable in class com.genesyslab.ail.Dn.Workmode
After call work.
AFTER_CALL_WORK - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is in 'After Call Work' status.
AFTER_CALL_WORK - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
After call work.
AFTER_CALL_WORK_ - Static variable in class com.genesyslab.ail.Dn.Workmode
After call work.
AFTER_CALL_WORK_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for AFTER_CALL_WORK.
AFTER_CALL_WORK_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
After call work.
afterCallWork(String, Map, Map) - Method in interface com.genesyslab.ail.Agent
Sets all the DNs of the current place to the 'after-call-work' state.
afterCallWork(String, Map) - Method in interface com.genesyslab.ail.Agent
Deprecated. Use Agent.afterCallWork( String, Map, Map ).
AFTERCALLWORK - Static variable in class com.genesyslab.ail.Dn.Action
After call work.
afterCallWork(String, Map, Map) - Method in interface com.genesyslab.ail.Dn
Sets this DN to after-call work state.
afterCallWork(String, Map) - Method in interface com.genesyslab.ail.Dn
Same as afterCallWork( queue, reasons, null ).
afterCallWork() - Method in interface com.genesyslab.ail.Dn
Same as afterCallWork( null, null, null ).
AFTERCALLWORK - Static variable in class com.genesyslab.ail.Dn.Status
After call work.
afterCallWork() - Method in interface com.genesyslab.ail.Place
Calls Place.afterCallWork(String, Map, Map) with default parameters.
afterCallWork(String, Map) - Method in interface com.genesyslab.ail.Place
Deprecated. since 7.0. Please use Place.afterCallWork(String, Map, Map).
afterCallWork(String, Map, Map) - Method in interface com.genesyslab.ail.Place
Sets in 'after call work' state all the Dns of this place.
AFTERCALLWORK_ - Static variable in class com.genesyslab.ail.Dn.Action
After call work.
AFTERCALLWORK_ - Static variable in class com.genesyslab.ail.Dn.Status
After call work.
Agent - Interface in com.genesyslab.ail
An agent.
AGENT - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for agent type
AGENT - Static variable in class com.genesyslab.ail.collaboration.Participant.Type
Constant for Participant type 'agent'.
AGENT - Static variable in class com.genesyslab.ail.event.WorkbinEvent.ActorType
Indicates that an Agent modified the workbin.
AGENT - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for agent type.
AGENT - Static variable in class com.genesyslab.ail.workflow.Workbin.Type
Indicates an agent workbin.
AGENT_ - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for agent type
AGENT_ - Static variable in class com.genesyslab.ail.collaboration.Participant.Type
Constant for Participant type 'agent'.
AGENT_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.ActorType
Indicates that an Agent modified the workbin.
AGENT_ - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for agent type.
AGENT_ - Static variable in class com.genesyslab.ail.workflow.Workbin.Type
Integer representation of AGENT.
AGENT_CALLBACK_ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Agent callback error.
AGENT_CALLBACK_ERROR - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Agent callback error.
AGENT_CALLBACK_ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Agent callback error.
AGENT_CALLBACK_ERROR_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Agent callback error.
AGENT_CHOOSE_NOT_IN_SUGGESTED_RESPONSE_TYPE - Static variable in class com.genesyslab.ail.srl.SRLManager.ResponseType
Indicates that the agent received a list of suggested standard responses, ignored this list, and used another standard response available in the Standard Response Library (SRL).
AGENT_CHOOSE_NOT_IN_SUGGESTED_RESPONSE_TYPE_ - Static variable in class com.genesyslab.ail.srl.SRLManager.ResponseType
Integer representation of AGENT_CHOOSE_NOT_IN_SUGGESTED_RESPONSE_TYPE.
AGENT_CHOOSE_ONE_OF_SUGGESTED_RESPONSE_TYPE - Static variable in class com.genesyslab.ail.srl.SRLManager.ResponseType
Indicates that the agent received a list of suggested standard responses, and selected one of them to reply.
AGENT_CHOOSE_ONE_OF_SUGGESTED_RESPONSE_TYPE_ - Static variable in class com.genesyslab.ail.srl.SRLManager.ResponseType
Integer representation of AGENT_CHOOSE_ONE_OF_SUGGESTED_RESPONSE_TYPE.
AGENT_CHOOSE_STANDARD_RESPONSE_TYPE - Static variable in class com.genesyslab.ail.srl.SRLManager.ResponseType
Constant for the type "AGENT_CHOOSE_STANDARD_RESPONSE_TYPE".
AGENT_CHOOSE_STANDARD_RESPONSE_TYPE_ - Static variable in class com.genesyslab.ail.srl.SRLManager.ResponseType
Constant for the type "AGENT_CHOOSE_STANDARD_RESPONSE_TYPE".
AGENT_DISABLED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Disabled agent specified in request
AGENT_DISABLED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Disabled agent specified in request
AGENT_GROUP - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for AgentGroup objects.
AGENT_GROUP - Static variable in class com.genesyslab.ail.workflow.Workbin.Type
Indicates an agent group workbin.
AGENT_GROUP_ - Static variable in class com.genesyslab.ail.workflow.Workbin.Type
Integer representation of AGENT_GROUP.
AGENT_GROUP_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Agent group identifier is not specified in request
AGENT_GROUP_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Agent group identifier is not specified in request
AGENT_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Agent identifier is not specified in request
AGENT_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Agent identifier is not specified in request
AgentConfigView - Interface in com.genesyslab.ail
Returns the configuration objects that an agent is allowed to see according to his or her permissions defined in the Security tab of the Person object for that agent in the Configuration Layer.
AgentEvent - Interface in com.genesyslab.ail.event
An event on an Agent.
AgentGroup - Interface in com.genesyslab.ail
A group of agents, as defined in the configuration layer.
AgentGroupSummary - Interface in com.genesyslab.ail
A group of agents, as defined in the Configuration Layer.
AgentGroupWorkbin - Interface in com.genesyslab.ail.workflow
A workbin that is defined by an agent group.
AgentListener - Interface in com.genesyslab.ail.event
Listener for events on an Agent.
AgentWorkbin - Interface in com.genesyslab.ail.workflow
A workbin that is defined by agent.
AGT_TRANSFER - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
AGT_TRANSFER_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
AIL - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Indicates the service managing the AIL connection.
AIL_ - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Integer representation of AIL.
AilFactory - Interface in com.genesyslab.ail
The main entry point of the Agent Interaction Layer.
AilLoader - Class in com.genesyslab.ail
Main entry point into the Agent Interaction Layer.
AilLoader(String, int, String, int, String, String, String, AilLoader.ApplicationType, int, int) - Constructor for class com.genesyslab.ail.AilLoader
Instanciates this loader for the Agent Interaction Layer.
AilLoader.ApplicationType - Class in com.genesyslab.ail
Constants for types of application.
ALL - Static variable in class com.genesyslab.ail.ChatParty.Visibility
Constant for all visibility (conference)
ALL - Static variable in class com.genesyslab.ail.im.IMParty.Visibility
Constant for all visibility (conference).
ALL_ - Static variable in class com.genesyslab.ail.ChatParty.Visibility
Constant for all visibility (conference).
ALL_ - Static variable in class com.genesyslab.ail.im.IMParty.Visibility
Constant for all visibility (conference).
ALL_TRUNKS_BUSY - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
All trunks busy.
ALL_TRUNKS_BUSY - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
All trunks busy.
ALL_TRUNKS_BUSY_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
All trunks busy.
ALL_TRUNKS_BUSY_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
All trunks busy.
ALREADY_HAVE_MEDIA - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Already logged in with specified media
ALREADY_HAVE_MEDIA_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Already logged in with specified media
ALREADY_LOGGED_IN - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Agent already logged in
ALREADY_LOGGED_IN_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Agent already logged in
ALREADY_NOT_READY_FOR_MEDIA - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Already in state 'not ready' for specified media
ALREADY_NOT_READY_FOR_MEDIA_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Already in state 'not ready' for specified media
ALREADY_PARTICIPATING - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Party is already participating in the interaction or is being invited
ALREADY_PARTICIPATING_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Party is already participating in the interaction or is being invited
ALREADY_READY_FOR_MEDIA - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Already in state 'ready' for specified media
ALREADY_READY_FOR_MEDIA_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Already in state 'ready' for specified media
ALREADY_RUNNING - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that AIL is already running the connection for this service (server mode).
ALREADY_RUNNING_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of ALREADY_RUNNING.
ALTERNATE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Alternate this interaction.
ALTERNATE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Alternate this interaction.
ALTERNATE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Alternate this interaction.
ALTERNATE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Alternate this interaction.
ALTERNATE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Alternate this interaction.
ALTERNATE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Alternate this interaction.
alternateCall(Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.alternateCall( Map, Map ).
alternateCall(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Alternates between this call and a held call.
alternateCall(InteractionVoice, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Alternates between this call and another given call.
AMBIGUOUS_TARGET_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Ambiguous target specification
AMBIGUOUS_TARGET_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Ambiguous target specification
AND - Static variable in class com.genesyslab.ail.FilterNode.NodeOperator
Constant for the 'and' node operator.
AND - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLOperator
Constant for the 'and' SRL operator.
AND_ - Static variable in class com.genesyslab.ail.FilterNode.NodeOperator
Constant for the 'and' node operator.
AND_ - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLOperator
Constant for the 'and' SRL operator.
ANSWER - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Call answered.
ANSWER - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Call answered.
ANSWER_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Call answered.
ANSWER_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Call answered.
ANSWER_CALL - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'answer call' action.
ANSWER_CALL - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'answer call' action.
ANSWER_CALL - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'answer call' action.
ANSWER_CALL - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'answer call' action.
ANSWER_CALL - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'answer call' action.
ANSWER_CALL - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'answer call' action.
ANSWER_CALL - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'answer call' action.
ANSWER_CALL - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Answer this interaction.
ANSWER_CALL - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Answer this interaction.
ANSWER_CALL - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Answer this interaction.
ANSWER_CALL - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'answer call' action.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'answer call' action.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'answer call' action.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'answer call' action.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'answer call' action.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'answer call' action.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'answer call' action.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'answer call' action.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Answer this interaction.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Answer this interaction.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Answer this interaction.
ANSWER_CALL_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'answer call' action.
answerCall(Map) - Method in interface com.genesyslab.ail.Interaction
Answers this Interaction.
answerCall(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Answers this call.
ANSWERING_MACHINE - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Answering machine detected.
ANSWERING_MACHINE - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Answering machine detected.
ANSWERING_MACHINE_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Answering machine detected.
ANSWERING_MACHINE_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Answering machine detected.
ANY - Static variable in class com.genesyslab.ail.FilterLeaf.LeafWildcard
Constant for the '*' leaf operator.
ANY_ - Static variable in class com.genesyslab.ail.FilterLeaf.LeafWildcard
Constant for the '*' leaf operator.
APPLICATION_NAME_INCORRECT - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that the provided application name is incorrect.
APPLICATION_NAME_INCORRECT_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of APPLICATION_NAME_INCORRECT.
APPLICATION_TYPE_INCORRECT - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that application exists in Config Layer, but with another type.
APPLICATION_TYPE_INCORRECT_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of APPLICATION_TYPE_INCORRECT.
ApplicationInfo - Class in com.genesyslab.ail
Structure that contains information from the Configuration Layer about an application.
ApplicationInfo() - Constructor for class com.genesyslab.ail.ApplicationInfo
 
applicationInfoChanged() - Method in class com.genesyslab.ail.ApplicationInfo
Notifies all the registered listeners that this application was modified in the Configuration Layer.
applicationInfoChanged() - Method in interface com.genesyslab.ail.event.ApplicationInfoListener
The registered application has changed in the Configuration Layer.
ApplicationInfoListener - Interface in com.genesyslab.ail.event
Listens to the modifications on ApplicationInfo in the Configuration Layer.
arePossible() - Method in interface com.genesyslab.ail.Possible
Returns a table of booleans representing the possibility of all the requests on this object.
ASAP - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackType
 
ASAP - Static variable in class com.genesyslab.ail.InteractionWebcallback.WcbType
Asap.
ASAP_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackType
 
ASAP_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.WcbType
Asap.
ASPECT_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
Aspect switch type.
ASPECT_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
Aspect switch type.
ATTACHED_DATA_CHANGED - Static variable in interface com.genesyslab.ail.event.AbstractInteractionEvent.Extension
Extension key for interaction INFO_CHANGED event.
ATTACHED_DATA_CHANGED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key that is present when attached data may have changed through this event.
Attachment - Interface in com.genesyslab.ail
A file attached to an e-mail.
AttachmentManager - Interface in com.genesyslab.ail
Manages the attachments of the Contact Server.
AUTO_IN - Static variable in class com.genesyslab.ail.Dn.Workmode
Auto in.
AUTO_IN_ - Static variable in class com.genesyslab.ail.Dn.Workmode
Auto in.
AUTO_RESPONDED - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was automatically responded.
AUTO_RESPONDED_ - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was automatically responded.
AUTO_RESPONSE_INTERACTION - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound auto response.
AUTO_RESPONSE_INTERACTION_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound auto response.
AUX_WORK - Static variable in class com.genesyslab.ail.Dn.Workmode
Auxiliary work.
AUX_WORK_ - Static variable in class com.genesyslab.ail.Dn.Workmode
Auxiliary work.

B

BACK_IN_SERVICE - Static variable in class com.genesyslab.ail.Media.Reason
Reason back in service.
BACK_IN_SERVICE_ - Static variable in class com.genesyslab.ail.Media.Reason
Reason back in service.
BINARYVALUE - Static variable in class com.genesyslab.ail.ContactAttributeMetaData.Type
Constant for the type Binary 'BinValue'.
BINARYVALUE - Static variable in class com.genesyslab.ail.ContactAttributeValue.Type
Constant for the type Binary 'BinValue'.
BINARYVALUE_ - Static variable in class com.genesyslab.ail.ContactAttributeMetaData.Type
Constant for the type Binary 'BinValue'.
BINARYVALUE_ - Static variable in class com.genesyslab.ail.ContactAttributeValue.Type
Constant for the type Binary 'BinValue'.
BODY - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
Constant for the 'BODY' SRL attribute.
BODY_ - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
Constant for the 'BODY' SRL attribute.
BOTH - Static variable in class com.genesyslab.ail.srl.Category.Type
Constant for the type "Both".
BOTH_ - Static variable in class com.genesyslab.ail.srl.Category.Type
Constant for the type "Both".
BUSINESS_WITH_EXTENSION - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Business With Extension.
BUSINESS_WITH_EXTENSION_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Business With Extension.
BUSY - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Busy.
BUSY - Static variable in class com.genesyslab.ail.exception.NoAvailableDnException.Reason
All the Dn of the given type on this Place are busy.
BUSY - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Busy.
BUSY - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to a busy tone.
BUSY_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Busy.
BUSY_ - Static variable in class com.genesyslab.ail.exception.NoAvailableDnException.Reason
All the Dn of the given type on this Place are busy.
BUSY_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Busy.
BUSY_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to a busy tone.
BUSY_AFTERCALLWORK - Static variable in class com.genesyslab.ail.Dn.Status
Busy after call work.
BUSY_AFTERCALLWORK_ - Static variable in class com.genesyslab.ail.Dn.Status
Busy after call work.
BUSY_LOGGED_OUT - Static variable in class com.genesyslab.ail.Dn.Status
Busy logged out.
BUSY_LOGGED_OUT_ - Static variable in class com.genesyslab.ail.Dn.Status
Busy logged out.
BUSY_NOTREADY - Static variable in class com.genesyslab.ail.Dn.Status
Busy not ready.
BUSY_NOTREADY - Static variable in class com.genesyslab.ail.Media.Status
Media status Busy, not ready.
BUSY_NOTREADY_ - Static variable in class com.genesyslab.ail.Dn.Status
Busy not ready.
BUSY_NOTREADY_ - Static variable in class com.genesyslab.ail.Media.Status
Media status Busy, not ready.
BUSY_OFF - Static variable in class com.genesyslab.ail.ActionCode.Type
Busy off.
BUSY_OFF_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Busy off.
BUSY_ON - Static variable in class com.genesyslab.ail.ActionCode.Type
Busy on.
BUSY_ON_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Busy on.
BUSY_READY - Static variable in class com.genesyslab.ail.Dn.Status
Busy ready.
BUSY_READY - Static variable in class com.genesyslab.ail.Media.Status
Media status Busy, ready.
BUSY_READY_ - Static variable in class com.genesyslab.ail.Dn.Status
Busy ready.
BUSY_READY_ - Static variable in class com.genesyslab.ail.Media.Status
Media status Busy, ready.

C

CALL_DROP_ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Call drop error.
CALL_DROP_ERROR - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Call drop error.
CALL_DROP_ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Call drop error.
CALL_DROP_ERROR_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Call drop error.
CALL_EXPIRED - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The call has expired.
CALL_EXPIRED_ - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The call has expired.
CALL_INBOUND - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is in 'Call Inbound' status.
CALL_INBOUND - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Call inbound.
CALL_INBOUND_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for CALL_INBOUND.
CALL_INBOUND_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Call inbound.
CALL_INTERNAL - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is in 'Call Internal' status.
CALL_INTERNAL - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
The agent is in 'Call Internal' status.
CALL_INTERNAL_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for CALL_INTERNAL.
CALL_INTERNAL_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Integer value for CALL_INTERNAL.
CALL_ON_HOLD - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is in 'Call On Hold' status.
CALL_ON_HOLD - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
The agent is in 'Call On Hold' status.
CALL_ON_HOLD_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for CALL_ON_HOLD.
CALL_ON_HOLD_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Integer value for CALL_ON_HOLD.
CALL_OUTBOUND - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is in 'Call Outbound' status.
CALL_OUTBOUND - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
The agent is in 'Call Outbound' status.
CALL_OUTBOUND_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for CALL_OUTBOUND.
CALL_OUTBOUND_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Integer value for CALL_OUTBOUND.
CALL_REJECTED - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The call has been rejected.
CALL_REJECTED_ - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The call has been rejected.
CALL_RINGING - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is in 'Call Ringing' status.
CALL_RINGING - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
The agent is in 'Call Ringing' status.
CALL_RINGING_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for CALL_RINGING.
CALL_RINGING_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Integer value for CALL_RINGING.
CallbackRecord - Interface in com.genesyslab.ail
A callback record that can be associated with a call.
CallbackRecord.Action - Class in com.genesyslab.ail
Enum for the possible actions on a callback record.
CallbackRecord.CallbackOrigin - Class in com.genesyslab.ail
 
CallbackRecord.CallbackStatus - Class in com.genesyslab.ail
 
CallbackRecord.CallbackType - Class in com.genesyslab.ail
 
CallbackRecord.CallResult - Class in com.genesyslab.ail
Enum for the possible results of the call handling.
CallbackRecord.Reason - Class in com.genesyslab.ail
Enum for the possible reasons of the CallbackRecord.Status.
CallbackRecord.Status - Class in com.genesyslab.ail
Enum for the possible status of a callback record.
CallbackRecordEvent - Interface in com.genesyslab.ail.event
An event reporting a CallbackRecord status change.
CallbackRecordListener - Interface in com.genesyslab.ail.event
Listener to the events on a CallbackRecord.
CALLBACKREQUEST - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type request for callback.
CALLBACKREQUEST_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type request for callback.
CallbackService - Interface in com.genesyslab.ail
Provides the callback service.
CAMPAIGN - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType
Deprecated. Campaign treatment.
CAMPAIGN - Static variable in class com.genesyslab.ail.OutboundChain.TreatmentType
Campaign treatment.
CAMPAIGN - Static variable in class com.genesyslab.ail.OutboundRecord.CallbackType
OCS will be able to distribute the callback to any agent logged in the campaign.
CAMPAIGN_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType
Deprecated. Campaign treatment.
CAMPAIGN_ - Static variable in class com.genesyslab.ail.OutboundChain.TreatmentType
Campaign treatment.
CAMPAIGN_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallbackType
OCS will be able to distribute the callback to any agent logged in the campaign.
CAMPAIGN_ADDED - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
A campaign was added in the OutboundService.
CAMPAIGN_ADDED_ - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
A campaign was added in the OutboundService.
CAMPAIGN_MODE_CHANGED - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
The mode of a campaign has changed.
CAMPAIGN_MODE_CHANGED_ - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
The mode of a campaign has changed.
CAMPAIGN_REMOVED - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
A campaign was removed from the OutboundService
CAMPAIGN_REMOVED_ - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
A campaign was removed from the OutboundService
CAMPAIGN_STATE_CHANGED - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
The status of a campaign has changed.
CAMPAIGN_STATE_CHANGED_ - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
The status of a campaign has changed.
CampaignEvent - Interface in com.genesyslab.ail.event
Event about an outbound campaign.
CampaignEvent.Type - Class in com.genesyslab.ail.event
Enum for the possible types of event.
CampaignListener - Interface in com.genesyslab.ail.event
Listener for events about outbound campaigns.
CANCEL - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Cancel.
cancel() - Method in interface com.genesyslab.ail.CallbackRecord
Cancels this record.
CANCEL - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Cancel.
CANCEL - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Cancel an outbound interaction.
cancel() - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Cancels this outbound record.
CANCEL - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'cancel' action.
cancel(String, String) - Method in interface com.genesyslab.ail.InteractionWebcallback
Cancels this interaction by setting its result, and putting it into the queue for completed interactions.
cancel() - Method in interface com.genesyslab.ail.OutboundChain
Cancels this outbound chain.
CANCEL - Static variable in class com.genesyslab.ail.OutboundRecord.Action
Constant for the action of cancelling a record.
cancel() - Method in interface com.genesyslab.ail.OutboundRecord
Determines that this record (and only this one) does not need any call.
CANCEL_ - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Cancel.
CANCEL_ - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Cancel.
CANCEL_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Cancel an outbound interaction.
CANCEL_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'cancel' action.
CANCEL_ - Static variable in class com.genesyslab.ail.OutboundRecord.Action
Constant for the action of cancelling a record.
CANCEL_CALL - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is canceled and the call disconnected.
CANCEL_CALL_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is canceled and the call disconnected.
CANCEL_FORWARD - Static variable in class com.genesyslab.ail.DnFunction.Action
Cancel the Forward.
CANCEL_FORWARD_ - Static variable in class com.genesyslab.ail.DnFunction.Action
Cancel the Forward.
CANCEL_RECORD - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Cancel record.
CANCEL_RECORD - Static variable in class com.genesyslab.ail.OutboundService.Action
Constant for the action of cancelling a record.
CANCEL_RECORD_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Cancel record.
CANCEL_RECORD_ - Static variable in class com.genesyslab.ail.OutboundService.Action
Constant for the action of cancelling a record.
CANCELED - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
The interaction has been canceled.
CANCELED_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
Numeric constant for CANCELED.
CANCELED_BY_AGT - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
CANCELED_BY_AGT_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
cancelForward(Map, Map) - Method in interface com.genesyslab.ail.DnFunction
Cancels the Forward on the associated DN.
CANCELLED - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status cancelled.
CANCELLED_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status cancelled.
cancelRecord(String, boolean, int) - Method in interface com.genesyslab.ail.OutboundService
Deprecated. since 7.0. Please use OutboundService.cancelRecord(String, boolean).
cancelRecord(String, boolean) - Method in interface com.genesyslab.ail.OutboundService
Cancels an outbound record.
Category - Interface in com.genesyslab.ail.srl
A facility for the agent to categorize InteractionMailIn/InteractionMailOut or modify/update categorization made by the system (on InteractionMailIn).
Category.Type - Class in com.genesyslab.ail.srl
Constants that describe the different types of categories.
CHAINED_RECORDS_NOT_FOUND - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
A request refers to absent chain record
CHAINED_RECORDS_NOT_FOUND_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
A request refers to absent chain record
changePassword(String, String) - Method in interface com.genesyslab.ail.Person
Changes the password of this person.
CHANGES_BASED - Static variable in class com.genesyslab.ail.monitor.Notification.Mode
Changes-based notification.
CHANGES_BASED_ - Static variable in class com.genesyslab.ail.monitor.Notification.Mode
Changes-based notification.
CHAR - Static variable in class com.genesyslab.ail.FilterLeaf.LeafWildcard
Constant for the '_' leaf operator.
CHAR_ - Static variable in class com.genesyslab.ail.FilterLeaf.LeafWildcard
Constant for the '_' leaf operator.
CHAT - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. Chat.
CHAT - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type chat.
CHAT - Static variable in class com.genesyslab.ail.MediaType
Chat media.
CHAT - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Indicates the service managing the communication with the Chat Server.
CHAT_ - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. Chat.
CHAT_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type chat.
CHAT_ - Static variable in class com.genesyslab.ail.MediaType
Chat media.
CHAT_ - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Integer representation of CHAT.
ChatMessage - Interface in com.genesyslab.ail
A chat message is one message that is sent by one party.
ChatParty - Interface in com.genesyslab.ail
The ChatParty is use to record information about party that is present in an InteractionChat.
ChatParty.Type - Class in com.genesyslab.ail
Constants for possible party types.
ChatParty.Visibility - Class in com.genesyslab.ail
Possible constants for the visibility of a party.
CHATREQUEST - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type request for chat.
CHATREQUEST_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type request for chat.
ChatServerException - Exception in com.genesyslab.ail.exception
Exception thrown when a connection to the chat server fails
ChatServerException(String, String, String, String, String) - Constructor for exception com.genesyslab.ail.exception.ChatServerException
 
checkPassword(String) - Method in interface com.genesyslab.ail.Person
Checks the password of this person.
clearCall(boolean) - Method in interface com.genesyslab.ail.InteractionChat
Disconnects from the Chat Server in after_action mode "ForceClose" or "CloseIfNoAgents".
CLIENT - Static variable in class com.genesyslab.ail.AilLoader.ApplicationType
Agent Interaction Layer is embedded in a client application.
CLIENT - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for client type
CLIENT - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for client type.
CLIENT_ - Static variable in class com.genesyslab.ail.AilLoader.ApplicationType
Agent Interaction Layer is embedded in a client application.
CLIENT_ - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for client type
CLIENT_ - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for client type.
CLIENT_NOT_LOGGED_IN - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Client is not logged in
CLIENT_NOT_LOGGED_IN_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Client is not logged in
clone(String) - Method in interface com.genesyslab.ail.OutboundRecord
Returns a copy of this record.
CLONED - Static variable in class com.genesyslab.ail.OutboundRecord.Status
This record is a clone: it can only be used in the AddRecord methods.
CLONED_ - Static variable in class com.genesyslab.ail.OutboundRecord.Status
This record is a clone: it can only be used in the AddRecord methods.
close() - Method in interface com.genesyslab.ail.OutboundChain
Closes this chain.
CLOSED - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Closed.
CLOSED_ - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Closed.
CLOSED_CANCELED - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been canceled.
CLOSED_CANCELED_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been canceled.
CLOSED_DECLINED - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been declined.
CLOSED_DECLINED_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been declined.
CLOSED_DONE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been processed.
CLOSED_DONE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been processed.
CLOSED_EXTERNAL - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. Outbound data can't be manipulated anymore: closed by an external action.
CLOSED_EXTERNAL - Static variable in class com.genesyslab.ail.OutboundRecord.Status
The record can't be manipulated anymore, it was closed by an external action.
CLOSED_EXTERNAL_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. Outbound data can't be manipulated anymore: closed by an external action.
CLOSED_EXTERNAL_ - Static variable in class com.genesyslab.ail.OutboundRecord.Status
The record can't be manipulated anymore, it was closed by an external action.
CLOSED_INTERNAL - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. Outbound data can't be manipulated anymore: closed by the agent that was manipulating it.
CLOSED_INTERNAL - Static variable in class com.genesyslab.ail.OutboundRecord.Status
The record can't be manipulated anymore, it was closed by an agent.
CLOSED_INTERNAL_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. Outbound data can't be manipulated anymore: closed by the agent that was manipulating it.
CLOSED_INTERNAL_ - Static variable in class com.genesyslab.ail.OutboundRecord.Status
The record can't be manipulated anymore, it was closed by an agent.
COBROWSE - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. CoBrowse.
COBROWSE - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type cobrowse.
COBROWSE - Static variable in class com.genesyslab.ail.MediaType
Cobrowse media.
COBROWSE_ - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. CoBrowse.
COBROWSE_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type cobrowse.
COBROWSE_ - Static variable in class com.genesyslab.ail.MediaType
Cobrowse media.
CoBrowseParameters - Class in com.genesyslab.ail
Parameters for a co-browse session.
CoBrowseParameters() - Constructor for class com.genesyslab.ail.CoBrowseParameters
 
CoBrowseURL - Class in com.genesyslab.ail
An URL in a co-browse session.
CoBrowseURL(Date, String) - Constructor for class com.genesyslab.ail.CoBrowseURL
Constructor for a co-browsed URL.
COLL_DIGITS - Static variable in interface com.genesyslab.ail.event.RoutingInteractionEvent.Extension
This key provides the collected digits of some treatment like Collect-Digits or PlayAnnouncementAndCollectDigits.
COLL_DIGITS - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The digits are collected from the caller.
COLL_DIGITS_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The digits are collected from the caller.
COLLABORATION_INVITATION_IN - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type collaboration invitation in.
COLLABORATION_INVITATION_IN_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type collaboration invitation in.
COLLABORATION_INVITATION_OUT - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type collaboration invitation out.
COLLABORATION_INVITATION_OUT_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type collaboration invitation out.
COLLABORATION_REPLY_OUT - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type collaboration reply out.
COLLABORATION_REPLY_OUT_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type collaboration reply out.
com.genesyslab.ail - package com.genesyslab.ail
Provides interfaces to manage all base objects like agents, places, interactions.
com.genesyslab.ail.collaboration - package com.genesyslab.ail.collaboration
Provides interfaces to handle collaboration.
com.genesyslab.ail.event - package com.genesyslab.ail.event
Provides all necessary interfaces to handle events.
com.genesyslab.ail.exception - package com.genesyslab.ail.exception
Provides classes for the exceptions of the AIL.
com.genesyslab.ail.im - package com.genesyslab.ail.im
Provides interfaces to manage Instant Messaging features.
com.genesyslab.ail.monitor - package com.genesyslab.ail.monitor
Provides interfaces to get real-time information about DNs and agents.
com.genesyslab.ail.srl - package com.genesyslab.ail.srl
Provides interfaces and a class to manage standard responses.
com.genesyslab.ail.srl.event - package com.genesyslab.ail.srl.event
Provides all necessary interfaces to handle SRL events.
com.genesyslab.ail.workflow - package com.genesyslab.ail.workflow
Provides interfaces to manage Workbins.
COMPLETE - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'complete' action.
complete(String, String) - Method in interface com.genesyslab.ail.InteractionWebcallback
Completes the processing of this interaction by setting its result, and putting it into the queue for completed interactions.
COMPLETE_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'complete' action.
COMPLETE_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Complete this interaction as a conference.
COMPLETE_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Complete this interaction as a conference.
COMPLETE_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Complete this interaction as a conference.
COMPLETE_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Complete this interaction as a conference.
COMPLETE_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Complete this interaction as a conference.
COMPLETE_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Complete this interaction as a conference.
COMPLETE_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Complete this interaction as a transfer.
COMPLETE_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Complete this interaction as a transfer.
COMPLETE_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Complete this interaction as a transfer.
COMPLETE_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Complete this interaction as a transfer.
COMPLETE_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Complete this interaction as a transfer.
COMPLETE_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Complete this interaction as a transfer.
completeConference(Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.completeConference( Map, Map ).
completeConference(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Completes the conference.
completeConference(InteractionVoice, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Completes the conference.
COMPLETED - Static variable in class com.genesyslab.ail.InteractionWebcallback.WcbStatus
Completed.
COMPLETED_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.WcbStatus
Completed.
completeTransfer(Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.completeTransfer( Map, Map ).
completeTransfer(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Completes the transfer.
completeTransfer(InteractionVoice, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Completes the transfer between this interaction and the specified interaction.
CONFERENCE - Static variable in class com.genesyslab.ail.ActionCode.Type
Conference.
CONFERENCE - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction change due to a conference.
CONFERENCE - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'conference' action.
CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Initiate a conference on this interaction.
CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Initiate a conference on this interaction.
CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Initiate a conference on this interaction.
CONFERENCE_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Conference.
CONFERENCE_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction change due to a conference.
CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'conference' action.
CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Initiate a conference on this interaction.
CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Initiate a conference on this interaction.
CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Initiate a conference on this interaction.
CONFERENCE_AGENT_FAILED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for an interaction agent transfer failure.
CONFERENCE_AGENT_SUCCEEDED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for an interaction agent transfer failure.
CONFERENCE_PLACE_FAILED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for an interaction place conference failure.
CONFERENCE_PLACE_SUCCEEDED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for an interaction place conference failure.
conferenceAgent(String, ChatParty.Visibility, String) - Method in interface com.genesyslab.ail.InteractionChat
Requests an agent or supervisor to join chat.
CONFERENCED - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the interaction is in a network conference.
CONFERENCED_ - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the interaction is in a network conference.
conferencePlace(String, ChatParty.Visibility, String) - Method in interface com.genesyslab.ail.InteractionChat
Requests a place to join chat
.
CONFIG - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Indicates the service managing the communication with the Configuration Layer.
CONFIG_ - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Integer representation of CONFIG.
ConfigErrorException - Exception in com.genesyslab.ail.exception
Exception thrown when a request to the the Configuration Layer fails.
ConfigErrorException(String, String) - Constructor for exception com.genesyslab.ail.exception.ConfigErrorException
Constructor for this exception.
ConfigObject - Interface in com.genesyslab.ail
Interface for all the objects that are present in the Configuration Layer.
ConfigObjectListener - Interface in com.genesyslab.ail.event
Listener for object modification in the Configuration Layer.
ConfigServiceException - Exception in com.genesyslab.ail.exception
Exception thrown when the Configuration Layer cannot fulfil a request.
ConfigServiceException(String, ServiceStatus.Status) - Constructor for exception com.genesyslab.ail.exception.ConfigServiceException
Constructor for this exception.
ConfigTimeoutException - Exception in com.genesyslab.ail.exception
Exception thrown when a request to the Configuration Layer times out.
ConfigTimeoutException(String, int) - Constructor for exception com.genesyslab.ail.exception.ConfigTimeoutException
Constructor for this exception.
CONFIGURED_RESPONSE_TYPE - Static variable in class com.genesyslab.ail.srl.SRLManager.ResponseType
Indicates that the system replied automatically with a specific response defined by the administrator.
CONFIGURED_RESPONSE_TYPE_ - Static variable in class com.genesyslab.ail.srl.SRLManager.ResponseType
Integer representation of CONFIGURED_RESPONSE_TYPE.
CONFIRM_STATUS - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Constant for the confirmStatus method.
CONFIRM_STATUS_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Numeric constant for CONFIRM_STATUS.
CONFIRMED - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
The interaction has been confirmed.
CONFIRMED_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
Numeric constant for CONFIRMED.
confirmStatus() - Method in interface com.genesyslab.ail.KwInteractionContext
Signals the CTI-Less T-Server that the knowledge worker is effectively handling this interaction.
CONNECTED - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the network consult call is connected.
CONNECTED_ - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the network consult call is connected.
CONNECTION_FAILED - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that the connection could not be established.
CONNECTION_FAILED_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of CONNECTION_FAILED.
CONSTANTS_RANGE - Static variable in class com.genesyslab.ail.Enum
The constant range
CONSULT - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Consultation call type.
CONSULT - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
A consultation call.
CONSULT - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
A consultation call.
CONSULT_ - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Consultation call type.
CONSULT_ - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
A consultation call.
CONSULT_ - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
A consultation call.
Contact - Interface in com.genesyslab.ail
Contact contains information and methods for handling customer data.
CONTACT - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Contact objects.
CONTACT_ATTRIBUTE - Static variable in class com.genesyslab.ail.Enumerator.Type
Contact attribute.
CONTACT_ATTRIBUTE_ - Static variable in class com.genesyslab.ail.Enumerator.Type
Contact attribute.
ContactAttributeMetaData - Interface in com.genesyslab.ail
ContactAttributeMetaData is a facility for application to add new information in Contact (customer data) for specific purposes.
ContactAttributeMetaData.Type - Class in com.genesyslab.ail
Constants that describe the possible types of ContactAttributeMetaData.
ContactAttributeValue - Interface in com.genesyslab.ail
ContactAttributeValue contains a value for a specific ContactAttributeMetaData.
ContactAttributeValue.Type - Class in com.genesyslab.ail
Constants that describe the types of ContactAttributeValue.
contactChanged(InteractionEvent) - Method in interface com.genesyslab.ail.event.InteractionListener
The contact of this interaction has changed.
ContactManager - Interface in com.genesyslab.ail
Manager of contacts.
copyAttachments(Collection) - Method in interface com.genesyslab.ail.InteractionMailOut
Copies the Attachment instances from another source (a StandardResponse or another InteractionMailOut) into this interaction.
countContacts(SearchContactTemplate) - Method in interface com.genesyslab.ail.ContactManager
Returns the number of contacts matching the search request.
countOtherPendingInteractions() - Method in interface com.genesyslab.ail.Interaction
Returns the number of pending interactions for this contact.
countOtherPendingInteractions(String, String) - Method in interface com.genesyslab.ail.InteractionManager
Returns the number of pending interactions for this contact.
CREATE - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was created.
CREATE_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was created.
CREATE_INTERACTION - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'create interaction' action.
CREATE_INTERACTION_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'create interaction' action.
CREATE_INVITATION - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'createinvitation' action.
CREATE_INVITATION_ - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'createinvitation' action.
createClone(Dn) - Method in interface com.genesyslab.ail.event.InteractionEvent
Creates a clone of this event, but gives it a DN reference.
createCollaborationInvitation() - Method in interface com.genesyslab.ail.InteractionMailOut
Creates the invitation for collaboration.
createContact(String, String, String, String, String) - Method in interface com.genesyslab.ail.ContactManager
Creates a new Contact with this information.
createContact() - Method in interface com.genesyslab.ail.ContactManager
Creates a new Contact with no information.
createContact(Map) - Method in interface com.genesyslab.ail.ContactManager
Creates and saves a new Contact with information.
CREATED - Static variable in class com.genesyslab.ail.OutboundChain.Reason
An OutboundChainInfo was created on the place.
CREATED_ - Static variable in class com.genesyslab.ail.OutboundChain.Reason
Integer value for reason CREATED.
createEmailAddress(String, String) - Method in interface com.genesyslab.ail.AilFactory
Creates an EmailAddress from two strings.
createEmailAddress(String) - Method in interface com.genesyslab.ail.AilFactory
Creates an EmailAddress from a string.
createEmailAddresses(String) - Method in interface com.genesyslab.ail.AilFactory
Creates a table of e-mail addresses from a String.
createFilterLeaf() - Method in interface com.genesyslab.ail.SearchContactTemplate
Creates a new simple expression for the filter.
createFilterNode() - Method in interface com.genesyslab.ail.SearchContactTemplate
Creates a new complex expression for the filter.
createInteraction(Dn.Media, Interaction) - Method in interface com.genesyslab.ail.Agent
Deprecated. since 7.0 Dn.Media should be replaced by MediaType
createInteraction(MediaType, Interaction, String) - Method in interface com.genesyslab.ail.Agent
Creates a new interaction on a place of this agent.
createInteraction(Interaction) - Method in interface com.genesyslab.ail.Dn
Creates a new interaction on this DN.
createInteraction(String) - Method in interface com.genesyslab.ail.InteractionWebcallback
Creates an interaction of the desired response type in order to fulfill this InteractionWebcallback.
createInteraction(MediaType, String) - Method in interface com.genesyslab.ail.OutboundChain
Creates a new interaction.
createInteraction(Dn.Media, Interaction) - Method in interface com.genesyslab.ail.Place
Deprecated. since 7.0. Please use Place.createInteraction(MediaType, Interaction, String).
createInteraction(MediaType, Interaction, String) - Method in interface com.genesyslab.ail.Place
Creates a new interaction on a Dn of this place.
createInteraction(Interaction.Type, Interaction) - Method in interface com.genesyslab.ail.Place
Creates a new InteractionMultimedia without submitting it.
createInteractionOpenMedia(String, String, String, String, String, String, Interaction, Map) - Method in interface com.genesyslab.ail.Agent
Creates a new Open Media interaction without submitting it.
createInteractionOpenMedia(String, String, String, String, String, String, Map) - Method in interface com.genesyslab.ail.OutboundChain
Creates a new Open Media interaction.
createInteractionOpenMedia(String, String, String, String, String, String, Interaction, Map) - Method in interface com.genesyslab.ail.Place
Creates a new Open Media interaction without submitting it.
createInvisibleInteractionOpenMedia(String, String, String, String, String, String, Interaction, Map) - Method in interface com.genesyslab.ail.Place
Creates a new Open Media interaction without submitting it, and without generating any InteractionEvent.
createParticipant() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationOut
Factory: creates a participant.
createSearchContactTemplate() - Method in interface com.genesyslab.ail.ContactManager
Creates an empty SearchContactTemplate instance.
createSearchInteractionTemplate() - Method in interface com.genesyslab.ail.HistoryManager
Creates an empty SearchInteractionTemplate instance.
createSearchSRLTemplate() - Method in interface com.genesyslab.ail.srl.SRLManager
Creates an empty SearchSRLTemplate instance.
createValue(String) - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns a string-typed contact attribute value for this ContactAttributeMetaData as a ContactAttributeValue for String value according to the type.
createValue(Date) - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns a date-typed contact attribute value for this ContactAttributeMetaData as a ContactAttributeValue for Date value according to the type.
createValue(byte[]) - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns a binary-typed contact attribute value for this ContactAttributeMetaData as a ContactAttributeValue for byte array value according to the type.
CUSTOM - Static variable in class com.genesyslab.ail.Enumerator.Type
Custom.
CUSTOM_ - Static variable in class com.genesyslab.ail.Enumerator.Type
Custom.
CustomAttachedData - Interface in com.genesyslab.ail
CustomAttachedData is a set of keys for interaction attached data.
CustomAttachedData.Type - Class in com.genesyslab.ail
Constants that describe the types of CustomAttachedData.
CustomAttachedDataValue - Interface in com.genesyslab.ail
A preset value for a CustomAttachedData.
CUSTOMER_REPLY_INTERACTION - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type inbound customer reply.
CUSTOMER_REPLY_INTERACTION_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type inbound customer reply.
customerSessionActive(String) - Method in interface com.genesyslab.ail.InteractionWebcallback
Updates the attached data of this interaction when the customer session is active.
customerSessionCompleted() - Method in interface com.genesyslab.ail.InteractionWebcallback
Updates the attached data of this interaction when the customer session is completed.

D

DATABASE - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Indicates the service managing the communication with the UCS Database.
DATABASE_ - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Integer representation of DATABASE.
DATABASE_FAILED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Database failure
DATABASE_FAILED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Database failure
DatabaseServiceException - Exception in com.genesyslab.ail.exception
Exception thrown when a request to the Database failed.
DatabaseServiceException(String, ServiceStatus.Status) - Constructor for exception com.genesyslab.ail.exception.DatabaseServiceException
Constructor for this exception.
DATEVALUE - Static variable in class com.genesyslab.ail.ContactAttributeMetaData.Type
Constant for the type date 'DateValue'.
DATEVALUE - Static variable in class com.genesyslab.ail.ContactAttributeValue.Type
Constant for the type date 'DateValue'.
DATEVALUE - Static variable in class com.genesyslab.ail.InteractionAttributeMetaData.Type
Constant for the type date 'DateValue'.
DATEVALUE - Static variable in class com.genesyslab.ail.InteractionAttributeValue.Type
Constant for the type date 'DateValue'.
DATEVALUE_ - Static variable in class com.genesyslab.ail.ContactAttributeMetaData.Type
Constant for the type date 'DateValue'.
DATEVALUE_ - Static variable in class com.genesyslab.ail.ContactAttributeValue.Type
Constant for the type date 'DateValue'.
DATEVALUE_ - Static variable in class com.genesyslab.ail.InteractionAttributeMetaData.Type
Constant for the type date 'DateValue'.
DATEVALUE_ - Static variable in class com.genesyslab.ail.InteractionAttributeValue.Type
Constant for the type date 'DateValue'.
DB_ERROR - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot execute the request due to database error
DB_ERROR_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot execute the request due to database error
DBMANAGER_FAILED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
DB Manager failure
DBMANAGER_FAILED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
DB Manager failure
DBMANAGER_NO_DBCONNECTIONS - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Database connection unavailable
DBMANAGER_NO_DBCONNECTIONS_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Database connection unavailable
debug() - Method in class com.genesyslab.ail.AilLoader
Sets the trace level at startup to DEBUG.
DECLINE - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'decline invitation' action.
decline(Place) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationIn
Declines the invitation.
DECLINE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Decline this interaction.
DECLINE_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'decline invitation' action.
DECLINE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Decline this interaction.
DECLINED - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status declined.
DECLINED_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status declined.
DEL_USER_ANNOUN - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An anouncement from the user is removed.
DEL_USER_ANNOUN_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An anouncement from the user is removed.
delete() - Method in interface com.genesyslab.ail.Contact
Deletes this Contact from the database.
DELETE - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'delete' action.
delete() - Method in interface com.genesyslab.ail.InteractionMultimedia
Deletes this interaction.
DELETE_ - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'delete' action.
DELETE_FROM_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Delete a party from the conference.
DELETE_FROM_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Delete a party from the conference.
DELETE_FROM_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Delete a party from the conference.
DELETE_FROM_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Delete a party from the conference.
DELETE_FROM_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Delete a party from the conference.
DELETE_FROM_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Delete a party from the conference.
DeleteContactException - Exception in com.genesyslab.ail.exception
Exception thrown when a Contact to be deleted has pending interactions.
DeleteContactException(String) - Constructor for exception com.genesyslab.ail.exception.DeleteContactException
Constructor for this exception.
deleted() - Method in interface com.genesyslab.ail.event.ConfigObjectListener
This method is called when the object on which the listener was registered was deleted in the Configuration Layer.
DELETED - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for deleted reason.
DELETED - Static variable in class com.genesyslab.ail.OutboundChain.Reason
An OutboundChainInfo of the place was deleted.
DELETED_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for deleted reason.
DELETED_ - Static variable in class com.genesyslab.ail.OutboundChain.Reason
Integer value for reason DELETED.
deleteFromConference(String, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.deleteFromConference( String, Map, Map ).
deleteFromConference(String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deletes a party from the conference.
deleteResourceProperty(String, String) - Method in interface com.genesyslab.ail.ResourceManager
Deletes a resource for an agent.
DESCRIPTION - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
Constant for the 'DESCRIPTION' SRL attribute.
DESCRIPTION_ - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
Constant for the 'DESCRIPTION' SRL attribute.
DESKTOP - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
DESKTOP_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
DESTINATION_BUSY - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for destination busy reason.
DESTINATION_BUSY_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for destination busy reason.
DHARMA_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
Datavoice Dharma switch type.
DHARMA_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
Datavoice Dharma switch type.
DIAL_ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Dial error.
DIAL_ERROR - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Dial error.
DIAL_ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Dial error.
DIAL_ERROR_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Dial error.
DIAL_NEW_CALL - Static variable in class com.genesyslab.ail.Dn.Action
Dial a new call.
DIAL_NEW_CALL_ - Static variable in class com.genesyslab.ail.Dn.Action
Dial a new call.
DIALING - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for dialing reason.
DIALING - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status dialing.
DIALING_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for dialing reason.
DIALING_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status dialing.
DIALING_HELD - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status dialing but held.
DIALING_HELD_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status dialing but held.
dialNewCall(String, String, InteractionVoice.MakeCallType, Map, Map, Map) - Method in interface com.genesyslab.ail.Dn
Creates a new interaction, then dials the given directory number.
DIRECT_AGENT - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A direct call to an agent.
DIRECT_AGENT_ - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A direct call to an agent.
DIRECT_BUSINESS_PHONE - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Direct Business Phone.
DIRECT_BUSINESS_PHONE_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Direct Business Phone.
DIRECT_PRIORITY - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A direct call to an agent with priority.
DIRECT_PRIORITY_ - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A direct call to an agent with priority.
disasterSwitchover() - Method in class com.genesyslab.ail.AilLoader
 
DISCONNECTED - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
Client disconnected from the Chat Server.
DISCONNECTED_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
Client disconnected from the Chat Server.
DISTRIBUTED - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
DISTRIBUTED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
DIVERTED - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for diverted reason.
DIVERTED - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction has been diverted.
DIVERTED_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for diverted reason.
DIVERTED_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction has been diverted.
DMS100_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
Nortel DMS100 switch type.
DMS100_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
Nortel DMS100 switch type.
Dn - Interface in com.genesyslab.ail
Representation of a DN, that is, a switch resource (of type voice) that is typically associated with an agent.
DN - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Dn objects.
Dn.Action - Class in com.genesyslab.ail
Enum for the possible actions to take on a DN.
Dn.Media - Class in com.genesyslab.ail
Deprecated. A DN is now only of type VOICE.
Dn.Status - Class in com.genesyslab.ail
Enum for the possible statuses.
Dn.Workmode - Class in com.genesyslab.ail
Enum for the work modes.
DN_OUT_OF_SERVICE - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The routing DN of this interaction is out of service.
DN_OUT_OF_SERVICE_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The routing DN of this interaction is out of service.
DN_STATUS - Static variable in class com.genesyslab.ail.Dn.Action
Deprecated. AbstractDn.queryStatus() is deprecated.
DN_STATUS_ - Static variable in class com.genesyslab.ail.Dn.Action
Deprecated. AbstractDn.queryStatus() is deprecated.
dnAdded(String) - Method in interface com.genesyslab.ail.event.PlaceListener
A DN has been added to this place.
DND - Static variable in class com.genesyslab.ail.DnFunction.Type
Do not disturb.
DND_ - Static variable in class com.genesyslab.ail.DnFunction.Type
Do not disturb.
DND_ALREADY_OFF - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
'Do not disturb' is already off
DND_ALREADY_OFF_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
'Do not disturb' is already off
DND_ALREADY_ON - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
'Do not disturb' is already on
DND_ALREADY_ON_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
'Do not disturb' is already on
DND_OFF - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The Do-Not-Disturb has been turned off.
DND_OFF_ - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The Do-Not-Disturb has been turned off.
DND_ON - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The Do-Not-Disturb has been turned on.
DND_ON - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
'Do not disturb' is on for the target agent
DND_ON_ - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The Do-Not-Disturb has been turned on.
DND_ON_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
'Do not disturb' is on for the target agent
DnEvent - Interface in com.genesyslab.ail.event
An event reporting Dn changes.
DnEvent.EventReason - Class in com.genesyslab.ail.event
Enum for the event reasons.
DnFunction - Interface in com.genesyslab.ail
The "physical" operations and states of a DN.
DnFunction.Action - Class in com.genesyslab.ail
Enum for the possible actions.
DnFunction.Status - Class in com.genesyslab.ail
Enum for the status of the feature.
DnFunction.Type - Class in com.genesyslab.ail
Enum for the available features or DN functions.
DnFunctionEvent - Interface in com.genesyslab.ail.event
Event published by DnFunction.
DnFunctionEvent.EventReason - Class in com.genesyslab.ail.event
Enum for the possible event reasons.
DnFunctionListener - Interface in com.genesyslab.ail.event
Event published by DnFunction.
DnListener - Interface in com.genesyslab.ail.event
Listener for status changes of a Dn.
DnRegistrationException - Exception in com.genesyslab.ail.exception
Exception thrown when a DN could not be registered in the TServer.
DnRegistrationException(String, String) - Constructor for exception com.genesyslab.ail.exception.DnRegistrationException
Constructor for this exception.
dnRemoved(String) - Method in interface com.genesyslab.ail.event.PlaceListener
A DN has been removed from this place.
DnRoutingPoint - Interface in com.genesyslab.ail
This interface represents routing DNs.
DnRoutingPoint.Status - Class in com.genesyslab.ail
Enum for the possible status of a routing DN.
DnRoutingPoint.Type - Class in com.genesyslab.ail
Enum for the possible types of routing DNs.
DnRoutingPointEvent - Interface in com.genesyslab.ail.event
An event reporting a DnRoutingPoint status changes, data changes...
DnRoutingPointListener - Interface in com.genesyslab.ail.event
Listener for status changes of a DnRoutingPoint.
DnUserEvent - Interface in com.genesyslab.ail.event
A special DN event carrying only data for third-party communication protocols or events.
DO_NOT_CALL - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Mark this contact not to be called anymore.
DO_NOT_CALL - Static variable in class com.genesyslab.ail.OutboundRecord.Action
Constant for the action of marking a record 'not to call'.
DO_NOT_CALL - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Do not call.
DO_NOT_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Mark this contact not to be called anymore.
DO_NOT_CALL_ - Static variable in class com.genesyslab.ail.OutboundRecord.Action
Constant for the action of marking a record 'not to call'.
DO_NOT_CALL_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Do not call.
DO_NOT_CALL_RECORD - Static variable in class com.genesyslab.ail.OutboundService.Action
Constant for the action of marking not to call a record.
DO_NOT_CALL_RECORD_ - Static variable in class com.genesyslab.ail.OutboundService.Action
Constant for the action of marking not to call a record.
DO_NOT_HAVE_MEDIA - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Not logged in with specified media
DO_NOT_HAVE_MEDIA_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Not logged in with specified media
DONE - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for done reason.
DONE_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for done reason.
doNotCall(String) - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Prevents the current record (and all its chained records) from being dialed by any campaign (for instance because of contact request).
doNotCall(String) - Method in interface com.genesyslab.ail.OutboundChain
Prevents the records of this chain from being dialed by any campaign (for instance, because of contact request).
doNotCall(String) - Method in interface com.genesyslab.ail.OutboundRecord
Prevents this record (and only this one) from being dialed by any campaign.
doNotCallCustomer(String, String, boolean) - Method in interface com.genesyslab.ail.OutboundService
Marks the customer as Do Not Call.
doNotCallRecord(String, String, boolean, int) - Method in interface com.genesyslab.ail.OutboundService
Deprecated. since 7.0. Please use OutboundService.doNotCallRecord(String, String, boolean).
doNotCallRecord(String, String, boolean) - Method in interface com.genesyslab.ail.OutboundService
Marks the record (and chained records if all_chain is true) as Do Not Call.
DROPPED - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Dropped.
DROPPED - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Dropped.
DROPPED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Dropped.
DROPPED_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Dropped.
DROPPED_NO_ANSWER - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Dropped no answer.
DROPPED_NO_ANSWER - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Dropped no answer.
DROPPED_NO_ANSWER_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Dropped no answer.
DROPPED_NO_ANSWER_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Dropped no answer.
DTMF_SENT - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for dtmf sent reason.
DTMF_SENT_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for dtmf sent reason.
DUPLICATE_MEDIA_TYPES - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Duplicate media types specified
DUPLICATE_MEDIA_TYPES_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Duplicate media types specified
DUPLICATED_INTERACTION_ID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Duplicate interaction identifier
DUPLICATED_INTERACTION_ID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Duplicate interaction identifier
DUPLICATED_PROPERTIES - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Duplicated properties detected
DUPLICATED_PROPERTIES_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Duplicated properties detected

E

EMAIL - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. Email.
EMAIL - Static variable in class com.genesyslab.ail.MediaType
E-mail media.
EMAIL - Static variable in class com.genesyslab.ail.srl.Category.Type
Constant for the type "Email".
EMAIL_ - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. Email.
EMAIL_ - Static variable in class com.genesyslab.ail.MediaType
E-mail media.
EMAIL_ - Static variable in class com.genesyslab.ail.srl.Category.Type
Constant for the type "Email".
EMAIL_ADDRESS - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
E-Mail Address.
EMAIL_ADDRESS_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
E-Mail Address.
EmailAddress - Interface in com.genesyslab.ail
An e-mail address.
EMAILIN - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type incoming e-mail.
EMAILIN_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type incoming e-mail.
EMAILOUT - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outgoing e-mail.
EMAILOUT_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outgoing e-mail.
EMAILOUT_REPLY - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type emailout reply.
EMAILOUT_REPLY_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type emailout reply.
enableOutboundChainApi() - Method in class com.genesyslab.ail.AilLoader
Enables the OutboundChain API.
ENDTIME_EXPIRED - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
ENDTIME_EXPIRED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
ENGAGED_PREDICTIVE - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Engaged predictive mode of campaign.
ENGAGED_PREDICTIVE_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Engaged predictive mode of campaign.
ENGAGED_PROGRESSIVE - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Engaged progressive mode of campaign.
ENGAGED_PROGRESSIVE_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Engaged progressive mode of campaign.
Enum - Class in com.genesyslab.ail
The base class for the enumerated types.
ENUM_VALUE - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for EnumValue objects.
Enumerator - Interface in com.genesyslab.ail
An Enumerator object, defined in the Configuration Layer.
ENUMERATOR - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Enumerator objects.
Enumerator.Type - Class in com.genesyslab.ail
Constants for the different enumerator types.
EnumValue - Interface in com.genesyslab.ail
A value for an Enumerator object, defined in the Configuration Layer.
EQUAL - Static variable in class com.genesyslab.ail.FilterLeaf.LeafOperator
Constant for the 'equals' leaf operator.
EQUAL_ - Static variable in class com.genesyslab.ail.FilterLeaf.LeafOperator
Constant for the 'equals' leaf operator.
equals(Object) - Method in class com.genesyslab.ail.Enum
Returns true if this object represents the same enumerated type.
ERICSSON_MD110_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
Ericsson MD110 switch type.
ERICSSON_MD110_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
Ericsson MD110 switch type.
ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
ERROR - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for general error or system error.
ERROR - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for general error or system error.
ERROR - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
An error occurred.
ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
ERROR_ - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for general error or system error.
ERROR_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for general error or system error.
ERROR_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
An error occurred.
ERROR_CODE - Static variable in interface com.genesyslab.ail.event.RoutingInteractionEvent.Extension
This key provides the error code when the treatment was not applied.
ERROR_MSG - Static variable in interface com.genesyslab.ail.event.RoutingInteractionEvent.Extension
This key provides the error message when the treatment was not applied.
ERROR_RECEIVED - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
An error occurred in the chat session.
ERROR_RECEIVED_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
An error occurred in the chat session.
ESTABLISHED - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for established reason.
ESTABLISHED_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for established reason.
exists() - Method in interface com.genesyslab.ail.ConfigObject
Returns true if this object really exists in the Configuration Layer.
EXT_ROUTING_POINT - Static variable in class com.genesyslab.ail.AbstractDn.Type
External Routing Point.
EXT_ROUTING_POINT - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
External routing point
EXT_ROUTING_POINT_ - Static variable in class com.genesyslab.ail.AbstractDn.Type
External Routing Point.
EXT_ROUTING_POINT_ - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
External routing point
EXTENSION - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.DnType
Extension
EXTENSION_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.DnType
Extension
EXTERNAL - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for external type
EXTERNAL - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for external type.
EXTERNAL_ - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for external type
EXTERNAL_ - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for external type.

F

FAILED - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status failed.
FAILED_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status failed.
FAST_BUSY - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to the source of a different busy tone.
FAST_BUSY_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to the source of a different busy tone.
FAX - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Fax detected.
FAX - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Fax detected.
FAX_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Fax detected.
FAX_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Fax detected.
FilterLeaf - Interface in com.genesyslab.ail
A contact filter leaf used in SearchContactTemplate.
FilterLeaf.LeafOperator - Class in com.genesyslab.ail
Constants for the possible operators in filter leaves.
FilterLeaf.LeafWildcard - Class in com.genesyslab.ail
Constants for the possible wildcards in filter leaves.
FilterNode - Interface in com.genesyslab.ail
A filter node that defines a filter in SearchContactTemplate.
FilterNode.NodeOperator - Class in com.genesyslab.ail
Constants for the possible operators on filter nodes.
FilterTreeElement - Interface in com.genesyslab.ail
FilterTreeElement is used to define the filter in SearchContactTemplate.
FINAL - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
FINAL_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
findCategories(SearchSRLTemplate) - Method in interface com.genesyslab.ail.srl.Category
Returns the IDs of the Category as a Collection of Strings according to the filter.
findCategoriesAndResponses(SearchSRLTemplate) - Method in interface com.genesyslab.ail.srl.Category
Returns the IDs of the StandardResponse and Category as a SearchSRLResult according to the filter.
findCategoriesResponsesFromRoots(Boolean, SearchSRLTemplate) - Method in interface com.genesyslab.ail.srl.SRLManager
Returns the IDs of the StandardResponse and Category instance that belong to the root categories and match the given filter.
findInteractions(String, String, int) - Method in interface com.genesyslab.ail.Place
Finds multimedia interactions in the Interaction Server based on the given attribute.
findInteractions(String, Object[], int) - Method in interface com.genesyslab.ail.Place
Finds multimedia interactions in the Interaction Server based on complex search criteria.
findOrCreateContact(Map) - Method in interface com.genesyslab.ail.ContactManager
Finds a collection of contact identifiers associated with these parameters or create a contact for these new parameters.
findResponses(SearchSRLTemplate) - Method in interface com.genesyslab.ail.srl.Category
Returns the IDs of the StandardResponse as a Collection of Strings according to the filter.
FORWARD - Static variable in class com.genesyslab.ail.DnFunction.Type
Forward.
FORWARD_ - Static variable in class com.genesyslab.ail.DnFunction.Type
Forward.
FORWARD_CANCELED - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The Forward has been canceled.
FORWARD_CANCELED_ - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The Forward has been canceled.
FORWARD_OFF - Static variable in class com.genesyslab.ail.ActionCode.Type
Forward off.
FORWARD_OFF_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Forward off.
FORWARD_ON - Static variable in class com.genesyslab.ail.ActionCode.Type
Forward on.
FORWARD_ON_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Forward on.
FORWARD_SET - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The Forward has been activated.
FORWARD_SET_ - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The Forward has been activated.
FORWARDED - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was forwarded.
FORWARDED_ - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was forwarded.
FULFILLED - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status fulfilled.
FULFILLED_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status fulfilled.

G

GENERAL_ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
General error.
GENERAL_ERROR - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
General error.
GENERAL_ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
General error.
GENERAL_ERROR_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
General error.
GENERIC - Static variable in class com.genesyslab.ail.Switch.Type
Generic switch type.
GENERIC_ - Static variable in class com.genesyslab.ail.Switch.Type
Generic switch type.
GENERIC_SERVER - Static variable in class com.genesyslab.ail.AilLoader.ApplicationType
Agent Interaction Layer is embedded in an application of type "Generic server".
GENERIC_SERVER_ - Static variable in class com.genesyslab.ail.AilLoader.ApplicationType
Agent Interaction Layer is embedded in an application of type "Generic server".
GET_PREVIEW_RECORD - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of getting a preview record.
GET_PREVIEW_RECORD_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of getting a preview record.
getAbstractCallType(int) - Static method in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Returns the AbstractCallType for this value.
getAbstractDnSummaries(String, AbstractDn.Type) - Method in interface com.genesyslab.ail.AgentConfigView
Returns all the AbstractDnSummary objects that the agent associated with this instance is allowed to see, according to his or her permissions defined in the Configuration Layer.
getAbstractDnSummaries(String, AbstractDn.Type) - Method in interface com.genesyslab.ail.AilFactory
Returns the list of all the DNs of this type on this switch.
getAbstractDnSummary(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the AbstractDnSummary with this ID on the tenant of the application.
getAccessibleSwitches() - Method in interface com.genesyslab.ail.Switch
Returns the accessible switches, that this switch can communicate with.
getAction(int) - Static method in class com.genesyslab.ail.CallbackRecord.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.Dn.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.DnFunction.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.Interaction.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.InteractionChat.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.InteractionMail.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.InteractionMailIn.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.InteractionMailOut.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.InteractionVoice.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.InteractionWebcallback.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.KwInteractionContext.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.Media.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.OutboundCampaignInfo.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.OutboundRecord.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.OutboundService.Action
Returns the Action for this value.
getAction(int) - Static method in class com.genesyslab.ail.Place.Action
Returns the Action for this value.
getActionCodeManager() - Method in interface com.genesyslab.ail.AilFactory
Returns the object that manages action codes.
getActionCodes() - Method in interface com.genesyslab.ail.ActionCodeManager
Returns the action codes defined in the Configuration Layer.
getActiveRecord() - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Returns the record that is marked as the active one within the list.
getActiveRecord() - Method in interface com.genesyslab.ail.OutboundChain
Returns the active record of the chain.
getActorId() - Method in interface com.genesyslab.ail.event.WorkbinEvent
Returns the ID of the actor responsible for the operation that affected this workbin's contents.
getActorType(int) - Static method in class com.genesyslab.ail.event.WorkbinEvent.ActorType
Returns the ActorType for this value.
getActorType() - Method in interface com.genesyslab.ail.event.WorkbinEvent
Returns the type of actor responsible for the operation that affected this workbin's contents.
getAddress() - Method in interface com.genesyslab.ail.EmailAddress
Returns the 'address' part of this e-mail address.
getAgent() - Method in interface com.genesyslab.ail.Dn
Returns the agent currently logged in.
getAgent() - Method in interface com.genesyslab.ail.event.AgentEvent
Returns the agent to which this event is related.
getAgentConfigView(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the AgentConfigView with this agent ID.
getAgentDesktopUsageType() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the Agent Desktop usage type of this StandardResponse as a StandardResponse.UsageType.
getAgentGroups() - Method in interface com.genesyslab.ail.Agent
Returns the AgentGroups to which this Agent belongs as a Collection of AgentGroup.
getAgentGroupSummaries() - Method in interface com.genesyslab.ail.AgentConfigView
Returns all the AgentGroupSummary objects that the agent associated with this instance is allowed to see, according to his or her permissions defined in the Configuration Layer.
getAgentGroupSummary(String) - Method in interface com.genesyslab.ail.AgentConfigView
Returns all the AgentGroupSummary objects that the agent associated with this instance is allowed to see, according to his or her permissions defined in the Configuration Layer.
getAgentGroupSummary(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the AgentGroupSummary with this ID on the tenant of the application.
getAgentIds() - Method in interface com.genesyslab.ail.AgentGroup
Returns the agents in this group as a Collection of Ids.
getAgentIds() - Method in interface com.genesyslab.ail.AgentGroupSummary
Returns the agents in this group as a Collection of Ids.
getAgentSummaries() - Method in interface com.genesyslab.ail.AilFactory
Returns all the existing agents as a Collection of PersonSummary.
getAgentUserName() - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the user name of the Agent instance that performed the merge action.
getAilFactory() - Static method in class com.genesyslab.ail.AilLoader
Instantiates and returns the AilFactory.
getAilLoader() - Static method in class com.genesyslab.ail.AilLoader
 
getAilModule() - Static method in class com.genesyslab.ail.AilLoader
 
getAlias() - Method in interface com.genesyslab.ail.AbstractDn
Returns the alias of this DN as defined in the Configuration Layer.
getAlias() - Method in interface com.genesyslab.ail.AbstractDnSummary
Returns the alias of this DN, as defined in the Configuration Layer.
getAllContactAttributeMetaData() - Method in interface com.genesyslab.ail.ContactManager
Returns the Collection of all attributes types of a contact.
getAllCustomAttachedData() - Method in interface com.genesyslab.ail.InteractionManager
Gets all the CustomAttachedData defined in the Configuration Layer.
getAllEmailAddresses() - Method in interface com.genesyslab.ail.Contact
Returns all the e-mail addresses of this Contact as a Map of (String address, String description).
getAllInteractionAttributeMetaData() - Method in interface com.genesyslab.ail.InteractionManager
Gets all the existing InteractionAttributeMetaData.
getAllPhoneNumbers() - Method in interface com.genesyslab.ail.Contact
Returns all the phone numbers of this Contact as a Map of (String phone number, String description).
getANI() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the ANI (Automatic Number Identification) parameter associated with this phone call.
getANI() - Method in interface com.genesyslab.ail.RoutingInteraction
Returns the ANI (Automatic Number Identification) parameter associated with this phone call.
getAnnex() - Method in interface com.genesyslab.ail.AbstractDnSummary
Returns the options from the Annex of the DN object defined in the Configuration Layer.
getAnnex() - Method in interface com.genesyslab.ail.ActionCode
Returns the annex properties defined in the Configuration Layer.
getAnnex() - Method in interface com.genesyslab.ail.Dn
Returns additional infomation about this DN.
getAnnex() - Method in interface com.genesyslab.ail.EnumValue
Returns more info about this value, as described in the Configuration Layer.
getAnnex() - Method in interface com.genesyslab.ail.Person
Returns additional information about this person.
getAnnex() - Method in interface com.genesyslab.ail.PersonSummary
Returns the options from the Annex of the Person object defined in the Configuration Layer.
getAnnex() - Method in interface com.genesyslab.ail.ViewSummary
Returns the options in the Annex of this view, as defined in the Configuration Layer.
getAnnex() - Method in interface com.genesyslab.ail.WorkbinSummary
Returns the options from the Annex of this workbin, as defined in the Configuration Layer.
getAnnex() - Method in interface com.genesyslab.ail.workflow.Queue
Returns the annex of this view, as defined in the Configuration Layer.
getApplicationInfo() - Method in interface com.genesyslab.ail.AilFactory
Returns information about the application currently in use in the Configuration Layer.
getApplicationInfo() - Method in interface com.genesyslab.ail.event.InitEventApplicationInfo
 
getApplicationType(int) - Static method in class com.genesyslab.ail.AilLoader.ApplicationType
Returns the ApplicationType for this value.
getAssociation() - Method in interface com.genesyslab.ail.AbstractDnSummary
Returns the association property defined in the Configuration Layer.
getAttachedData() - Method in interface com.genesyslab.ail.AbstractInteraction
Returns the data attached to this interaction.
getAttachedData(String) - Method in interface com.genesyslab.ail.AbstractInteraction
Returns the String value associated with this key among the attached data of this AbstractInteraction.
getAttachedData() - Method in interface com.genesyslab.ail.event.RoutingInteractionEvent
Returns attached data at the time this event has been handled.
getAttachedData() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the attached data of this interaction.
getAttachedDataEx(String) - Method in interface com.genesyslab.ail.AbstractInteraction
Returns the Object value associated with this key among the attached data of this AbstractInteraction.
getAttachment(String) - Method in interface com.genesyslab.ail.AttachmentManager
Returns an Attachment.
getAttachment(String) - Method in interface com.genesyslab.ail.InteractionMail
Returns the attached file as an Attachment.
getAttachment(String) - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the attached file as an Attachment.
getAttachmentManager() - Method in interface com.genesyslab.ail.AilFactory
Returns the AttachmentManager.
getAttachments() - Method in interface com.genesyslab.ail.InteractionMail
Returns the attached files as a List of Attachment.
getAttachments() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the files attached to this StandardResponse as a Collection of Attachments.
getAttempts() - Method in interface com.genesyslab.ail.CallbackRecord
Returns the number of attempts to eliver this callback.
getAttempts() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the number of times that the Callback Server already attempted to distribute this callback request.
getAttempts() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the number of attempts to fulfill this request that have already been made.
getAttribute() - Method in interface com.genesyslab.ail.srl.SearchSRLAttribute
Returns the attribute as a SearchSRLTemplate.SRLAttribute.
getAttributeId() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the ContactAttributeMetaData identifier of this ContactAttributeValue as a String.
getAttributeId() - Method in interface com.genesyslab.ail.InteractionAttributeValue
Returns the attribute identifier (InteractionAttributeMetaData) of this InteractionAttributeValue as a String.
getAttributeName() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the ContactAttributeMetaData name of this ContactAttributeValue as a String.
getAttributeName() - Method in interface com.genesyslab.ail.InteractionAttributeValue
Returns the attribute name InteractionAttributeMetaData of this InteractionAttributeValue as a String.
getAttributeValue(String) - Method in interface com.genesyslab.ail.Contact
Returns one attribute value for this ID (ContactServerID).
getAttributeValues(ContactAttributeMetaData, boolean) - Method in interface com.genesyslab.ail.Contact
Returns all the attribute values for this attributeName.
getAvailableMedia() - Method in interface com.genesyslab.ail.Agent
Returns the available media for this agent.
getAvailableQueuesForChildInteraction() - Method in interface com.genesyslab.ail.InteractionMultimedia
Returns the queues in which a child interaction can be created.
getAvailableQueuesForThisInteraction() - Method in interface com.genesyslab.ail.InteractionMultimedia
Returns the queues where this interaction can be put.
getBccAddresses() - Method in interface com.genesyslab.ail.InteractionMailOut
Returns the addresses to which copies of this e-mail will be silently sent.
getBinValue() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the binary value of this ContactAttributeValue as a byte array according to the type.
getBinValue() - Method in interface com.genesyslab.ail.ResourceProperty
Gets the resource value as Binary.
getBody() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the body text of this StandardResponse.
getBody(Agent, Interaction) - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the body text of this StandardResponse, with the standard field codes replaced by their values, using data passed in parameters.
getBody(Agent, Interaction, Map) - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the body text of this StandardResponse with all field codes replaced by their values.
getCallableNumber() - Method in interface com.genesyslab.ail.AbstractDn
Returns the callable number of this DN.
getCallableNumber() - Method in interface com.genesyslab.ail.AbstractDnSummary
Returns the callable number of this DN.
getCallbackOrigin(int) - Static method in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
getCallbackOrigin() - Method in interface com.genesyslab.ail.CallbackRecord
Returns the origin of this callback.
getCallbackRecord(Interaction) - Method in interface com.genesyslab.ail.CallbackService
Returns the Callback record associated with this interaction if it has extended capabilities.
getCallbackRecord(String) - Method in interface com.genesyslab.ail.CallbackService
Returns the callback record corresponding with this ID.
getCallbackServerID() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the ID of the Callback server that handled the request.
getCallbackService() - Method in interface com.genesyslab.ail.Agent
Returns the callback service associated with the current place.
getCallbackService() - Method in interface com.genesyslab.ail.Place
Returns the CallbackService object associated with this place.
getCallbackStatus(int) - Static method in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
getCallbackStatus() - Method in interface com.genesyslab.ail.event.InteractionCallbackEvent
Deprecated. Return the new callback-oriented status of a callback interaction.
getCallbackStatus() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the callback status of this request.
getCallbackStatus(int) - Static method in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
Returns the CallbackStatus for this value.
getCallbackStatus() - Method in interface com.genesyslab.ail.InteractionVoiceCallback
Returns the callback status of this interaction.
getCallbackType(int) - Static method in class com.genesyslab.ail.CallbackRecord.CallbackType
 
getCallbackType() - Method in interface com.genesyslab.ail.CallbackRecord
Returns this callback type.
getCallbackType() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the Callback type.
getCallbackType(int) - Static method in class com.genesyslab.ail.OutboundRecord.CallbackType
Returns the CallbackType for this value.
getCallingListName() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the name of the current calling list.
getCallResult(int) - Static method in class com.genesyslab.ail.CallbackRecord.CallResult
Returns the CallResult for this value.
getCallResult() - Method in interface com.genesyslab.ail.CallbackRecord
Gets the current result of the associated call.
getCallResult() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the call result of this request.
getCallResult(int) - Static method in class com.genesyslab.ail.OutboundRecord.CallResult
Returns the CallResult for this value.
getCallResult() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the result of this call.
getCallType(int) - Static method in class com.genesyslab.ail.InteractionVoice.CallType
Returns the CallType for this value.
getCallType() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the call type of this interaction.
getCallType(int) - Static method in class com.genesyslab.ail.RoutingInteraction.CallType
Returns the CallType for this value.
getCallType() - Method in interface com.genesyslab.ail.RoutingInteraction
Returns the phone call type of this interaction.
getCampaignDescription() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Returns a description of this campaign.
getCampaignInfo() - Method in interface com.genesyslab.ail.event.CampaignEvent
Returns the campaign related to this event.
getCampaignInfo() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the campaign that handles this record.
getCampaignInfo(String) - Method in interface com.genesyslab.ail.OutboundService
Gets an OutboundCampaignInfo with this ID among those currently handled by this OutboundService.
getCampaignInfos() - Method in interface com.genesyslab.ail.OutboundService
Returns the active campaigns.
getCampaignMode() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Returns the current mode of this campaign.
getCampaignName() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Returns the name of this campaign.
getCampaignState() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Returns the current state of this campaign.
getCanBeParent() - Method in interface com.genesyslab.ail.InteractionOpenMedia
Returns true whether or not this interaction can be the parent of another interaction stored in UCS.
getCaseId() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the ID of the case of this interaction.
getCategories() - Method in interface com.genesyslab.ail.srl.SearchSRLResult
Returns a collection of Category IDs.
getCategoriesRoot() - Method in interface com.genesyslab.ail.srl.SRLManager
Returns the Collection of the Category.
getCategory(String) - Method in interface com.genesyslab.ail.srl.SRLManager
Returns the Category instance for the given category ID.
getCategoryId() - Method in interface com.genesyslab.ail.InteractionMultimedia
Gets the identifier of the Category that was assigned to this interaction.
getCategoryId() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the ID of the category of this InteractionSummary.
getCategoryId() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the category identifier of this StandardResponse as a String.
getCbStatus() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Deprecated. Use InteractionCallbackRequest.getCallbackStatus() instead.
getCcAddresses() - Method in interface com.genesyslab.ail.InteractionMail
Returns the addresses that have received a copy of this e-mail.
getChain(Interaction) - Method in interface com.genesyslab.ail.OutboundService
Returns the outbound chain associated with the given interaction, or null, if this interaction has no outbound information.
getChains() - Method in interface com.genesyslab.ail.OutboundService
Returns all the active chains associated with the place of this service.
getChangesBasedNotification(int) - Method in interface com.genesyslab.ail.monitor.Monitor
Returns a Notification instance that represents a policy for the subscription of events where an event is sent each time the counter value changes.
getChildren() - Method in interface com.genesyslab.ail.HistoryItem
Returns the children of this item as a LinkedList of HistoryItem.
getChildrenCategories() - Method in interface com.genesyslab.ail.srl.Category
Returns the child categories of this category as a Collection of Category.
getCoBrowseAccount() - Method in class com.genesyslab.ail.CoBrowseParameters
Returns the name of the co-browse account.
getCobrowseIdParty() - Method in interface com.genesyslab.ail.InteractionChat
Returns the ID of the CoBrowse party; or null if there is no CoBrowse party.
getCoBrowseServer() - Method in class com.genesyslab.ail.CoBrowseParameters
Returns the name of the co-browse server.
getCode() - Method in interface com.genesyslab.ail.ActionCode
Returns the code.
getCode() - Method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Returns the code of this reason.
getCollaborationStatus() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationIn
Gets the collaboration status of this invitation.
getCollaborationStatus() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationOut
Gets the collaboration status of this invitation.
getCollaborationStatus() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationParentIn
Gets the collaboration status of this invitation.
getCollaborationStatus() - Method in interface com.genesyslab.ail.collaboration.InteractionReplyOut
Gets the collaboration status of this reply
getCollaborativeReply() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationIn
Gets the collaborative reply of this invitation if any.
getCollaborativeReply() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationParentIn
Gets the collaborative reply of this invitation if any.
getConferenceOwner() - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Not accurate, use InteractionVoice.isConferenceOwner() instead.
getConferencer() - Method in exception com.genesyslab.ail.exception.ChatServerException
Returns the agentName which has requested the conference
getConfigServerProtocol() - Static method in class com.genesyslab.ail.PsdkConfigBridge
Returns the ConfServerProtocol instance that the AIL uses.
getConsultationInteractions() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the consultation calls of this interaction.
getContact() - Method in interface com.genesyslab.ail.CallbackRecord
Returns the phone number of the contact that corresponds to this record.
getContact(String, Collection) - Method in interface com.genesyslab.ail.ContactManager
Returns the Contact of this ID.
getContact(String) - Method in interface com.genesyslab.ail.ContactManager
Returns the Contact with this ID.
getContact() - Method in interface com.genesyslab.ail.History
Returns the Contact to whom this History belongs.
getContact() - Method in interface com.genesyslab.ail.HistoryItem
Returns the contact of the Interaction represented by this history item.
getContactAttribute() - Method in interface com.genesyslab.ail.FilterLeaf
Gets the contact attribute meta data of the filter leaf expression.
getContactAttribute() - Method in interface com.genesyslab.ail.SortableContactAttribute
Returns the attribute name as ContactAttributeMetaData.
getContactAttributeMetaDataById(String) - Method in interface com.genesyslab.ail.ContactManager
Gets the predefined ContactAttributeMetaData instance for an existing attribute ID.
getContactAttributeMetaDataByName(String) - Method in interface com.genesyslab.ail.ContactManager
Gets the predefined ContactAttributeMetaData instance for an existing attribute.
getContactId() - Method in interface com.genesyslab.ail.Interaction
Returns the ID of this interaction's Contact.
getContactId() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the ID of the contact of this interaction.
getContactManager() - Method in interface com.genesyslab.ail.AilFactory
Returns the ContactManager.
getContactMediaType() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the contact's media type.
getContactServerId() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the ID of this interaction in the Contact Server.
getContactServerId() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the ID of this interaction in the Contact Server.
getContactServerId() - Method in interface com.genesyslab.ail.Savable
Returns the internal Contact Server ID of this object.
getContent() - Method in interface com.genesyslab.ail.im.IMMessage
Returns the text of this message.
getContent(AgentGroup) - Method in interface com.genesyslab.ail.workflow.AgentGroupWorkbin
Returns the contents of this workbin for another agent group.
getContent(Agent) - Method in interface com.genesyslab.ail.workflow.AgentWorkbin
Returns the contents of this workbin for another agent.
getContent(PlaceGroup) - Method in interface com.genesyslab.ail.workflow.PlaceGroupWorkbin
Returns the contents of the workbin for another place group.
getContent(Place) - Method in interface com.genesyslab.ail.workflow.PlaceWorkbin
Returns the contents of the workbin for another place.
getContent() - Method in interface com.genesyslab.ail.workflow.Workbin
Returns the content of this workbin for this agent or place.
getContent(String) - Method in interface com.genesyslab.ail.workflow.Workbin
Returns the interaction of this workbin for all agents or places.
getContentBinary() - Method in interface com.genesyslab.ail.Interaction
Returns the interaction's binary content.
getContentBinaryMimeType() - Method in interface com.genesyslab.ail.Interaction
Returns the MIME type that identifies the format of the interaction's binary contents.
getContentBinarySize() - Method in interface com.genesyslab.ail.Interaction
Returns the size of interaction's binary content.
getContentForAgent(String) - Method in interface com.genesyslab.ail.workflow.AgentWorkbin
Returns the contents of this workbin for another agent.
getContentForAgentGroup(String) - Method in interface com.genesyslab.ail.workflow.AgentGroupWorkbin
Returns the contents of this workbin for another agent group.
getContentForAll() - Method in interface com.genesyslab.ail.workflow.Workbin
Returns the content of this workbin for all agents or places.
getContentForPlace(String) - Method in interface com.genesyslab.ail.workflow.PlaceWorkbin
Returns the contents of the workbin for another place.
getContentForPlaceGroup(String) - Method in interface com.genesyslab.ail.workflow.PlaceGroupWorkbin
Returns the contents of the workbin for another place group.
getContentType() - Method in interface com.genesyslab.ail.Attachment
Returns the attachment's MIME content type.
getContentType() - Method in interface com.genesyslab.ail.im.IMMessage
Returns the ContentType of this message.
getContext() - Method in interface com.genesyslab.ail.event.KwInteractionContextEvent
Returns the KwInteractionContext to which this event is related.
getContext(Interaction) - Method in interface com.genesyslab.ail.KwService
Gets the KwInteractionContext associated with this interaction if it is a Knowledge Worker interaction.
getCurrentReplyMailOut() - Method in interface com.genesyslab.ail.InteractionMailIn
Returns the current e-mail answering to this e-mail, if any.
getCustomAttachedData() - Method in interface com.genesyslab.ail.CustomAttachedDataValue
Returns the CustomAttachedData to which this CustomAttachedDataValue belongs.
getCustomAttachedDataById(String) - Method in interface com.genesyslab.ail.InteractionManager
Gets the CustomAttachedData with this ID.
getCustomAttachedDataByName(String) - Method in interface com.genesyslab.ail.InteractionManager
Gets the CustomAttachedData with this name.
getCustomAttachedDataValues() - Method in interface com.genesyslab.ail.CustomAttachedData
Returns the preset values for this CustomAttachedData defined in the Configuration Layer.
getCustomData() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the custom data as a list of key/pair values formatted in a String.
getCustomData() - Method in interface com.genesyslab.ail.InteractionMailIn
Returns the custom data associated with this interaction if it is an e-mail request.
getCustomerNumber() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the phone number or IP address of the customer that requested the callback.
getCustomerNumber() - Method in interface com.genesyslab.ail.InteractionVoiceCallback
Returns the phone number on which the customer asked to be called.
getCustomerNumber() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the number at which the customer requests to be replied.
getCustomerNumber() - Method in interface com.genesyslab.ail.KwInteractionContext
Returns the customer phone number.
getCustomField(String) - Method in interface com.genesyslab.ail.CallbackRecord
Returns a custom field.
getCustomField(String) - Method in interface com.genesyslab.ail.OutboundRecord
Returns the object associated with this parameter.
getCustomFieldCodes() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns custom field codes as a Collection of String.
getCustomFields() - Method in interface com.genesyslab.ail.CallbackRecord
Gets all the custom fields attached to this record.
getCustomFields() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the custom fields for this record.
getDailyFrom() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the beginning of the time frame when this contact can be called, in seconds from midnight.
getDailyTill() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the end of the time frame when this contact can be called, in seconds from midnight.
getData() - Method in interface com.genesyslab.ail.Attachment
Returns the content of this attachment as a buffer.
getDate() - Method in interface com.genesyslab.ail.ChatMessage
Returns the date of creation of this message.
getDate() - Method in class com.genesyslab.ail.CoBrowseURL
Returns the date time when this URL was co-browsed.
getDate() - Method in interface com.genesyslab.ail.event.InteractionChatEvent
Returns the date when this event was sent.
getDate() - Method in interface com.genesyslab.ail.im.IMEvent
Returns the date of this event.
getDateCreated() - Method in interface com.genesyslab.ail.Interaction
Returns the date when this Interaction was created.
getDateCreated() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the date of creation of this InteractionSummary.
getDateDelivered() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the date when this interaction was delivered.
getDateJoined() - Method in interface com.genesyslab.ail.ChatParty
Returns the date when the chat party has joined.
getDatePlacedInQueue() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the date when this interaction was last placed into a queue.
getDateReceived() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the date when this interaction was received.
getDateSent() - Method in interface com.genesyslab.ail.InteractionMail
Returns the date when the message was sent.
getDateValue() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the date value of this ContactAttributeValue as a Date according to the type.
getDateValue() - Method in interface com.genesyslab.ail.InteractionAttributeValue
Returns the date value of this InteractionAttributeValue as a Date according to the type.
getDefaultPlace() - Method in interface com.genesyslab.ail.Agent
Returns the default place as defined in the Configuration Layer.
getDefaultValue() - Method in interface com.genesyslab.ail.CustomAttachedData
Returns the default value of this enumerator, or null if there is no default value.
getDefaultValue() - Method in interface com.genesyslab.ail.Enumerator
Returns the default value of this enumerator, or null if no value is defined as default.
getDescription() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the description of this ContactAttributeValue as a String.
getDescription() - Method in interface com.genesyslab.ail.CustomAttachedData
Returns the description of this CustomAttachedData defined in the Configuration Layer.
getDescription() - Method in interface com.genesyslab.ail.Enumerator
Returns the description of this enumerator.
getDescription() - Method in interface com.genesyslab.ail.EnumValue
Returns the description of this value.
getDescription() - Method in interface com.genesyslab.ail.InteractionAttributeValue
Returns the description of this InteractionAttributeValue as a String.
getDescription() - Method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Returns the description of this reason.
getDescription() - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the description of the merge.
getDescription() - Method in interface com.genesyslab.ail.srl.Category
Returns the description of this category as a String.
getDescription() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the description of this StandardResponse as a String.
getDescription() - Method in interface com.genesyslab.ail.workflow.Queue
Returns the description of this queue.
getDesiredResponseType() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Deprecated. see com.genesyslab.ail.Dn
getDesiredResponseType() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the name of the media, through which the customer requests to be replied.
getDestinationAttributeValues(ContactAttributeMetaData, boolean) - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the attribute values of the destination contact before the merge was processed according to a ContactAttributeMetaData.
getDestinationContactAttributeValues() - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the attribute values that belonged to the destination contact before the merge was processed.
getDestinationContactId() - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the destination contact identifier.
getDetailedDescription() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the detailed description of this request.
getDisplayName() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns the display name of this ContactAttributeMetaData as a String.
getDisplayName() - Method in interface com.genesyslab.ail.CustomAttachedData
Returns the display name of this CustomAttachedData defined in the Configuration Layer.
getDisplayName() - Method in interface com.genesyslab.ail.CustomAttachedDataValue
Returns the display name of this CustomAttachedDataValue defined in the Configuration Layer.
getDisplayName() - Method in interface com.genesyslab.ail.Enumerator
Returns the display name of this enumerator.
getDisplayName() - Method in interface com.genesyslab.ail.EnumValue
Returns the display name of this value.
getDisplayName() - Method in interface com.genesyslab.ail.InteractionAttributeMetaData
Returns the display name of this InteractionAttributeMetaData as a String.
getDisplayName() - Method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Returns the display name of this reason.
getDisplayName() - Method in interface com.genesyslab.ail.workflow.Queue
Returns the display name of this queue.
getDisplayName() - Method in interface com.genesyslab.ail.workflow.Workbin
Returns this workbin's display name.
getDn(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the Dn with this ID.
getDn() - Method in interface com.genesyslab.ail.DnFunction
Returns the associated DN object.
getDn() - Method in interface com.genesyslab.ail.event.DnEvent
Returns the DN to which this event is related.
getDn() - Method in interface com.genesyslab.ail.event.InteractionEvent
Returns the DN to which this event is related.
getDn() - Method in interface com.genesyslab.ail.event.RoutingInteractionEvent
Returns the routing DN of the interaction to which this event is related.
getDn() - Method in exception com.genesyslab.ail.exception.DnRegistrationException
Returns the DN for which the registration failed.
getDn() - Method in interface com.genesyslab.ail.Interaction
Deprecated. since 7.0. Use InteractionVoice.getDn() for voice interactions.
getDN() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the DN where the Callback server sent this request.
getDn() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the DN to which this interaction is bound.
getDn() - Method in interface com.genesyslab.ail.RoutingInteraction
Returns the DN to which this interaction is bound.
getDNDStatus() - Method in interface com.genesyslab.ail.DnFunction
Returns the Status of the current DND function.
getDNDStatusMultimedia() - Method in interface com.genesyslab.ail.Place
Returns the status of the Do-Not-Disturb feature for multimedia.
getDnFunction() - Method in interface com.genesyslab.ail.Dn
Returns the object in charge of managing DN functions such as Do Not Disturb (DND) and Hook.
getDnFunction() - Method in interface com.genesyslab.ail.event.DnFunctionEvent
Returns the DnFunction object form which this event is originating.
getDnId() - Method in interface com.genesyslab.ail.monitor.MonitorEventMediaStatus
Returns the DN ID if this media type is VOICE, otherwise null.
getDNIS() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the DNIS (Dialed Number Identification Service) parameter associated with this phone call.
getDNIS() - Method in interface com.genesyslab.ail.RoutingInteraction
Returns the DNIS (Dialed Number Identification Service) parameter associated with this phone call.
getDnRoutingPoint(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the DnRoutingPoint with this ID if it exists and the license is OK.
getDnRoutingPoint() - Method in interface com.genesyslab.ail.event.DnRoutingPointEvent
Returns the DN to which this event is related.
getDns(Dn.Media) - Method in interface com.genesyslab.ail.Agent
Deprecated. use instead Agent.getDns().
getDns() - Method in interface com.genesyslab.ail.Agent
Returns all the DNs of the current place.
getDns() - Method in interface com.genesyslab.ail.monitor.MonitorEventAgentStatus
Deprecated. Please use MonitorEventAgentStatus.getMediaStatuses().
getDns() - Method in interface com.genesyslab.ail.Place
Returns the Dns that are in this place.
getDnType() - Method in interface com.genesyslab.ail.monitor.MonitorEventMediaStatus
Returns the DN type if this media type is VOICE, otherwise null.
getDoEmailNotification() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns true if the customer asked to receive e-mail notifications about the processing of this InteractionWebcallback.
getDraftInvitation() - Method in interface com.genesyslab.ail.InteractionMailOut
Returns the invitation currently being composed for this outgoing e-mail.
getDuration() - Method in interface com.genesyslab.ail.InteractionChat
Returns the duration of this chat session in seconds.
getDuration() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the duration of this call.
getEmailAddressAttribute() - Method in interface com.genesyslab.ail.ContactManager
Gets the predefined ContactAttributeMetaData instance for the EmailAddress attribute.
getEmployeeId() - Method in interface com.genesyslab.ail.Person
Returns the employee ID of this person.
getEmployeeId() - Method in interface com.genesyslab.ail.PersonSummary
Returns the employee ID of this person, as defined in the Configuration Layer.
getEndDate() - Method in interface com.genesyslab.ail.Interaction
Returns the date when the Interaction processing was over.
getEndTime() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the high boundary of the callback time interval set by the customer.
getEndTime() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the end of the timeframe when a response to this interaction is required.
getEnumerator(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the Enumerator with this ID.
getEnumerator() - Method in interface com.genesyslab.ail.EnumValue
Returns the Enumerator this value belongs to.
getError() - Method in exception com.genesyslab.ail.exception.ConfigErrorException
Returns a String representing the error that occurred.
getError() - Method in exception com.genesyslab.ail.exception.IsErrorException
Returns a String representation of the error that has occurred.
getErrorCode() - Method in exception com.genesyslab.ail.exception.IsErrorException
Returns the code of the error that has occurred.
getErrorType() - Method in exception com.genesyslab.ail.exception.IsErrorException
Returns the type of error that has occurred.
getEstimatedWaitTime() - Method in interface com.genesyslab.ail.CallbackRecord
Returns the estimated time that the customer has to wait.
getEstimatedWaitTimeEstimated() - Method in interface com.genesyslab.ail.CallbackRecord
Returns the date and time at which the estimated wait time has been evaluated.
getEventReason(int) - Static method in class com.genesyslab.ail.event.AbstractDnEvent.EventReason
Returns the EventReason for this value.
getEventReason(int) - Static method in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Returns the EventReason for this value.
getEventReason(int) - Static method in class com.genesyslab.ail.event.DnEvent.EventReason
Returns the EventReason for this value.
getEventReason() - Method in interface com.genesyslab.ail.event.DnEvent
Returns the reason of this event.
getEventReason(int) - Static method in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
Returns an EventReason for this value.
getEventReason() - Method in interface com.genesyslab.ail.event.DnFunctionEvent
Returns the reason why this event has been published.
getEventReason() - Method in interface com.genesyslab.ail.event.DnRoutingPointEvent
Returns the reason why this event occurred.
getEventReason(int) - Static method in class com.genesyslab.ail.event.InteractionEvent.EventReason
Returns the EventReason for this value.
getEventReason() - Method in interface com.genesyslab.ail.event.InteractionEvent
Returns the reason of this event.
getEventReason(int) - Static method in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
Returns the EventReason for this value.
getEventReason() - Method in interface com.genesyslab.ail.event.RoutingInteractionEvent
Returns the reason of this event.
getEvents() - Method in interface com.genesyslab.ail.InteractionChat
Returns the events received from the beginning of the chat session or null if no message.
getEventType() - Method in interface com.genesyslab.ail.event.CampaignEvent
Returns the event type.
getEventType() - Method in interface com.genesyslab.ail.event.InteractionChatEvent
Returns the type of this event.
getEventUserData() - Method in interface com.genesyslab.ail.event.DnUserEvent
Returns user data associated with the user event.
getExpectedStatus() - Method in exception com.genesyslab.ail.exception.InvalidStatusException
Returns a status that would have been valid for this request.
getExpirationDate() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns date when this Standard Response expires, or null if this Standard Response never expires.
getExtensions() - Method in interface com.genesyslab.ail.event.AbstractInteractionEvent
Returns AIL extended information about this event.
getExtensions() - Method in interface com.genesyslab.ail.event.InteractionEvent
Returns extended information about this event.
getExtensions() - Method in interface com.genesyslab.ail.event.RoutingInteractionEvent
Returns AIL extended information about this event.
getExternalAgentTransferAddress() - Method in interface com.genesyslab.ail.InteractionMailIn
Returns the e-mail address of the external agent to whom this e-mail had been transferred.
getExternalId() - Method in interface com.genesyslab.ail.InteractionMultimedia
Gets the external identifier assigned to this interaction.
getFilename() - Method in interface com.genesyslab.ail.Attachment
Returns the attachment's file name.
getFilter() - Method in interface com.genesyslab.ail.SearchContactTemplate
Gets the filter of the search contact template.
getFilterLeaves() - Method in interface com.genesyslab.ail.FilterNode
Gets the collection of simple expressions (FilterLeaf) of this complex node.
getFilterNodes() - Method in interface com.genesyslab.ail.FilterNode
Gets the collection of complex sub-expressions (FilterNode) of this node.
getFirstName() - Method in interface com.genesyslab.ail.Contact
Returns the first name of this contact.
getFirstName() - Method in interface com.genesyslab.ail.Person
Returns the first name of this person.
getFirstName() - Method in interface com.genesyslab.ail.PersonSummary
Returns the first name of this person.
getFirstNameAttribute() - Method in interface com.genesyslab.ail.ContactManager
Gets the predefined ContactAttributeMetaData instance for the FirstName attribute.
getFormat() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns the format of this attribute ContactAttributeMetaData as a String.
getFormat() - Method in interface com.genesyslab.ail.InteractionAttributeMetaData
Returns the format of this attribute InteractionAttributeMetaData as a String.
getForwardNumber() - Method in interface com.genesyslab.ail.DnFunction
If the Forward is active, returns the destination number.
getForwardNumber() - Method in interface com.genesyslab.ail.event.DnFunctionEvent
For the FORWARD_SET event, returns the target DN.
getForwardStatus() - Method in interface com.genesyslab.ail.DnFunction
Returns the status of the current Forward function.
getFrom() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the e-mail address of the sender of this interaction.
getFromAddress() - Method in interface com.genesyslab.ail.InteractionMail
Returns the address from which this e-mail was sent.
getHistory(Contact, SearchInteractionTemplate, boolean) - Method in interface com.genesyslab.ail.HistoryManager
Returns the history of a contact.
getHistoryItem(String) - Method in interface com.genesyslab.ail.HistoryManager
Returns the history item with this ID.
getHistoryItems() - Method in interface com.genesyslab.ail.History
Returns a List of HistoryItem.
getHistoryManager() - Method in interface com.genesyslab.ail.AilFactory
Returns the HistoryManager.
getHomeLocation() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the location this phone call comes from.
getHookStatus() - Method in interface com.genesyslab.ail.DnFunction
Returns the status of the current Hook function.
getHost() - Method in exception com.genesyslab.ail.exception.ChatServerException
Returns the hostname:port of the chat server
getId() - Method in interface com.genesyslab.ail.Contact
Returns the unique ID of this object.
getId() - Method in interface com.genesyslab.ail.Enumerator
Returns the name of this enumerator.
getId() - Method in interface com.genesyslab.ail.IdObject
Returns the unique ID of this object.
getId() - Method in interface com.genesyslab.ail.OutboundChain
Returns the ID of this chain.
getId() - Method in interface com.genesyslab.ail.PlaceGroup
Returns the name of this PlaceGroup.
getId() - Method in interface com.genesyslab.ail.workflow.Queue
Returns the name of this queue.
getIMEvent() - Method in interface com.genesyslab.ail.im.PlaceEventIMInteractionContextInfo
Returns the IM Event associated with this context.
getIMInteractionContext(InteractionVoice) - Method in interface com.genesyslab.ail.AilFactory
Returns the Instant Messaging Context associated with this interaction.
getIMInteractionContext() - Method in interface com.genesyslab.ail.im.PlaceEventIMInteractionContextInfo
Returns the context associated with this event.
getIncomingAddress(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the e-mail address through which incoming e-mails may reach this contact center according to their mailbox
getIncomingAddresses() - Method in interface com.genesyslab.ail.AilFactory
Returns the e-mail addresses through which incoming e-mails may reach this contact center.
getIndex() - Method in interface com.genesyslab.ail.SearchContactTemplate
Gets the index of the first search contact item into the Contact Server.
getIndex() - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Gets the index of the first sorted interations to obtain.
getInitException() - Static method in class com.genesyslab.ail.AilLoader
Returns the ServiceException that occurred when initializing the AIL.
getInitialInteraction() - Method in interface com.genesyslab.ail.InteractionVoice
If this interaction is a consultation call, returns the initial or parent interaction.
getInteraction(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the interaction with this ID.
getInteraction() - Method in interface com.genesyslab.ail.CallbackRecord
Gets the associated call if any, otherwise null.
getInteraction() - Method in interface com.genesyslab.ail.event.InteractionEvent
Returns the Interaction to which this event is related.
getInteraction() - Method in interface com.genesyslab.ail.IMInteractionContext
Returns the interaction associated with this context.
getInteraction() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the Interaction object.
getInteraction() - Method in interface com.genesyslab.ail.KwInteractionContext
Returns the InteractionVoice associated with this KwInteractionContext.
getInteractionArchive(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the interaction with this DBID in the Contact Server Archive database, if such an interaction exists.
getInteractionAttachedData() - Method in interface com.genesyslab.ail.event.WorkbinEvent
Returns the Attached data of the interaction.
getInteractionAttributeMetaDataById(String) - Method in interface com.genesyslab.ail.InteractionManager
Gets the predefined InteractionAttributeMetaData instance with this attribute ID.
getInteractionAttributeMetaDataByName(String) - Method in interface com.genesyslab.ail.InteractionManager
Gets the InteractionAttributeMetaData that has this name.
getInteractionAttributeMetaDataForOwnerId() - Method in interface com.genesyslab.ail.HistoryManager
Creates an interaction attribute meta data InteractionAttributeMetaData instance for ownerId.
getInteractionAttributeMetaDataForStartDate() - Method in interface com.genesyslab.ail.HistoryManager
Creates an Interaction attribute meta data InteractionAttributeMetaData instance for StartDate.
getInteractionAttributeMetaDataForSubject() - Method in interface com.genesyslab.ail.HistoryManager
Creates an Interaction attribute meta data InteractionAttributeMetaData instance for Subject.
getInteractionByDBID(String, boolean) - Method in interface com.genesyslab.ail.InteractionManager
Finds the interaction associated with this Contact Server ID.
getInteractionChat() - Method in interface com.genesyslab.ail.event.InteractionChatEvent
Returns the InteractionChat to which this event is related.
getInteractionId() - Method in interface com.genesyslab.ail.event.WorkbinEvent
Returns the ID of the interaction that was taken out of or placed into the workbin.
getInteractionManager() - Method in interface com.genesyslab.ail.AilFactory
Returns the InteractionManager.
getInteractionMultimedia() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the InteractionMultimedia object.
getInteractionOutboundStatus() - Method in interface com.genesyslab.ail.event.InteractionOutboundEvent
Deprecated.  
getInteractions() - Method in interface com.genesyslab.ail.AbstractDn
Returns the interactions currently active.
getInteractions() - Method in interface com.genesyslab.ail.Agent
Returns the active interactions on the current place.
getInteractions() - Method in interface com.genesyslab.ail.OutboundChain
Returns the interactions related to this chain.
getInteractions() - Method in interface com.genesyslab.ail.Place
Returns all the Interaction currently active on this place.
getInteractionSubtype() - Method in interface com.genesyslab.ail.InteractionMultimedia
Returns the Subtype of this interaction.
getInteractionSubType() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the InteractionSubtype of this interaction.
getInteractionSubType() - Method in interface com.genesyslab.ail.InteractionOpenMediaSummary
Deprecated. Returns the InteractionSubtype of this interaction.
getInteractionSubType() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the interaction's subtype name.
getInteractionType() - Method in interface com.genesyslab.ail.InteractionMultimedia
Returns the Type of this interaction.
getInteractionType() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the interaction's type name.
getInteractionType() - Method in interface com.genesyslab.ail.InteractionOpenMediaSummary
Deprecated. Returns the InteractionType of this interaction.
getInteractionType() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the interaction's type name.
getInteractionVoiceCallback() - Method in interface com.genesyslab.ail.event.InteractionCallbackEvent
Deprecated. Returns the InteractionVoiceCallback to which this event is related.
getInteractionVoiceOutbound() - Method in interface com.genesyslab.ail.event.InteractionOutboundEvent
Deprecated.  
getInteractionWorkflowStatus(HistoryItem) - Method in interface com.genesyslab.ail.Place
Returns the status of this interaction in the Interaction Server.
getInteractionWorkflowStatus(InteractionMultimedia) - Method in interface com.genesyslab.ail.Place
Returns the status of this interaction in the Interaction Server.
getIntValue() - Method in interface com.genesyslab.ail.InteractionAttributeValue
Returns the integer value of this InteractionAttributeValue as a Integer according to the type.
getInvitationReason() - Method in exception com.genesyslab.ail.exception.ChatServerException
Returns the reason of the transfer or conference
getIsCategoryApproved() - Method in interface com.genesyslab.ail.InteractionMultimedia
Tells whether an agent has approved or disapproved the category that was suggested by Classification Server.
getIxnAttribute() - Method in interface com.genesyslab.ail.SortableInteractionAttribute
Returns the attribute as InteractionAttributeMetaData.
getKey() - Method in interface com.genesyslab.ail.ResourceProperty
Gets the resource key, for example: "SpellDictionary".
getKwService() - Method in interface com.genesyslab.ail.AilFactory
Returns a Knowledge Worker Service for additional functionalities.
getLang() - Method in interface com.genesyslab.ail.srl.Category
Returns the language of this category as a String.
getLang() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the language of this StandardResponse as a String.
getLastName() - Method in interface com.genesyslab.ail.Contact
Returns the last name of this contact.
getLastName() - Method in interface com.genesyslab.ail.Person
Returns the last name of this person.
getLastName() - Method in interface com.genesyslab.ail.PersonSummary
Returns the last name of this person.
getLastNameAttribute() - Method in interface com.genesyslab.ail.ContactManager
Gets the predefined ContactAttributeMetaData instance for the LastName attribute.
getLastPasswordErrorCode() - Method in interface com.genesyslab.ail.Person
Returns the error code associated with the last password action.
getLastPasswordReason() - Method in interface com.genesyslab.ail.Person
Returns additional information about the last password action.
getLastReasonCode() - Method in interface com.genesyslab.ail.Dn
Returns the last reason code and reasons data used for an action on this DN.
getLeafOperator(int) - Static method in class com.genesyslab.ail.FilterLeaf.LeafOperator
Returns the LeafOperator for this value.
getLeafWildcard(int) - Static method in class com.genesyslab.ail.FilterLeaf.LeafWildcard
Returns the Action for this value.
getLength() - Method in interface com.genesyslab.ail.SearchContactTemplate
Gets the length of the retrieved contact items.
getLength() - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Gets the number of sorted interations to obtain.
getLevel() - Method in interface com.genesyslab.ail.Skill
The level of this skill.
getLocation() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the switch location to which the DN returned by InteractionCallbackRequest.getDN() belongs to.
getLoggedAgents() - Method in interface com.genesyslab.ail.AilFactory
Returns the Agents currently logged in this AIL.
getLoggedDns(Dn.Media) - Method in interface com.genesyslab.ail.Agent
Deprecated. use instead Agent.getLoggedDns().
getLoggedDns() - Method in interface com.genesyslab.ail.Agent
Returns the DNs on which this agent is currently logged in.
getLoggedDns() - Method in interface com.genesyslab.ail.AilFactory
Returns the DNs currently logged in this AIL.
getLoggedQueues() - Method in interface com.genesyslab.ail.Dn
Returns queues the agent is logged in.
getLoginId(Dn) - Method in interface com.genesyslab.ail.Agent
Returns the agent's login identifier for this DN.
getLoginId() - Method in interface com.genesyslab.ail.LoginId
Returns the login ID.
getLoginIds() - Method in interface com.genesyslab.ail.Agent
Returns the agent's login identifiers configured in the 'Agent Info' tab of the Configuration Layer.
getLoginIdsBySwitch() - Method in interface com.genesyslab.ail.Agent
Returns the agent's login identifiers per switch.
getMailbox() - Method in interface com.genesyslab.ail.InteractionMailIn
Returns the name of the mailbox into which this email has arrived.
getMakeCallType(int) - Static method in class com.genesyslab.ail.InteractionVoice.MakeCallType
Returns the MakeCallType for this value.
getMappingColumn() - Method in interface com.genesyslab.ail.InteractionAttributeMetaData
Returns the mapping column of this attribute as a String.
getMaxSubjectLength() - Method in interface com.genesyslab.ail.InteractionMultimedia
Returns the maximum length for a subject that is accepted by the Contact Server database.
getMedia() - Method in interface com.genesyslab.ail.AbstractDnSummary
Deprecated. since 7.0 - Dns are Voice media, others are none.
getMedia() - Method in interface com.genesyslab.ail.Dn
Deprecated. Dn.Media is deprecated.
getMedia(int) - Static method in class com.genesyslab.ail.Dn.Media
Deprecated. Returns the Media for this value.
getMedia() - Method in interface com.genesyslab.ail.event.PlaceEventMediaAdded
Returns the newly added media.
getMedia() - Method in interface com.genesyslab.ail.event.PlaceEventMediaRemoved
Returns the removed media.
getMedia() - Method in interface com.genesyslab.ail.event.PlaceEventMediaStatusChanged
Returns the media whose status changed.
getMedia() - Method in exception com.genesyslab.ail.exception.NoAvailableDnException
Deprecated. since G7.0: all DNs are of type voice
getMedia() - Method in interface com.genesyslab.ail.Interaction
Returns the media of this interaction.
getMedia() - Method in interface com.genesyslab.ail.Place
Returns the list of Media available on this Place.
getMediaStatuses() - Method in interface com.genesyslab.ail.monitor.MonitorEventAgentStatus
Returns the media status of this agent as a Map of (String, MonitorEventMediaStatus).
getMediaType() - Method in interface com.genesyslab.ail.InteractionMultimedia
Returns the Media of this interaction.
getMediaType() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the interaction's media type name.
getMediaType() - Method in interface com.genesyslab.ail.InteractionOpenMediaSummary
Deprecated. Returns the MediaType of this interaction.
getMediaType() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the interaction's media type name.
getMediaType(int) - Static method in class com.genesyslab.ail.MediaType
Returns the Media for this value.
getMergeDate() - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the date of the merge.
getMergeDetail() - Method in interface com.genesyslab.ail.Contact
Returns the details for the last merge action performed on this Contact.
getMessages() - Method in interface com.genesyslab.ail.InteractionChat
Returns all the messages exchanged from the beginning of the session or null if no message.
getMessageText() - Method in interface com.genesyslab.ail.InteractionMail
Returns the body of this e-mail.
getMimeMessage() - Method in interface com.genesyslab.ail.InteractionMail
Returns the whole content of this e-mail as a MIME message.
getMimeType() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the MIME type of the binary value of this ContactAttributeValue as a String.
getMode(int) - Static method in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Returns the Mode for this value.
getModifiedDate() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns the modified date of this attribute ContactAttributeMetaData as a Date.
getModifiedDate() - Method in interface com.genesyslab.ail.InteractionAttributeMetaData
Returns the modified date of this attribute InteractionAttributeMetaData as a Date.
getModifiedDate() - Method in interface com.genesyslab.ail.srl.Category
Returns the modified date of this category as a Date.
getMonitor() - Method in interface com.genesyslab.ail.AilFactory
Returns the Monitor instance which provides real-time information such as agent status.
getName() - Method in interface com.genesyslab.ail.AbstractDn
Returns this DN's name as defined in the Configuration Layer.
getName() - Method in interface com.genesyslab.ail.AbstractDnSummary
Returns this DN name as defined in the Configuration Layer.
getName() - Method in interface com.genesyslab.ail.ActionCode
Returns the name.
getName() - Method in interface com.genesyslab.ail.AgentGroup
Returns the name of this AgentGroup.
getName() - Method in interface com.genesyslab.ail.AgentGroupSummary
Returns the name of this AgentGroup.
getName() - Method in interface com.genesyslab.ail.collaboration.Participant
Gets the name of the participant.
getName() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns the name of this ContactAttributeMetaData as a String.
getName() - Method in interface com.genesyslab.ail.CustomAttachedData
Returns the name of this CustomAttachedData defined in the Configuration Layer.
getName() - Method in interface com.genesyslab.ail.CustomAttachedDataValue
Returns the name of this CustomAttachedDataValue defined in the Configuration Layer.
getName() - Method in interface com.genesyslab.ail.EnumValue
Returns the name of this EnumValue as defined in the Configuration Layer.
getName() - Method in interface com.genesyslab.ail.event.InitEvent
 
getName() - Method in exception com.genesyslab.ail.exception.ServiceException
Returns the name of the service.
getName() - Method in interface com.genesyslab.ail.InteractionAttributeMetaData
Returns the name of this InteractionAttributeMetaData as a String.
getName() - Method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Returns the name of this reason.
getName() - Method in interface com.genesyslab.ail.Media
Returns the name of this Media.
getName() - Method in interface com.genesyslab.ail.monitor.MonitorEventMediaStatus
Returns the name of this media.
getName() - Method in interface com.genesyslab.ail.PlaceSummary
Returns the name of this place.
getName() - Method in interface com.genesyslab.ail.Skill
The name of this skill.
getName() - Method in interface com.genesyslab.ail.SkillSummary
Returns the name of this skill.
getName() - Method in interface com.genesyslab.ail.srl.Category
Returns the name of this category as a String.
getName() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the name of this StandardResponse.
getName() - Method in interface com.genesyslab.ail.Switch
The name of this switch.
getName() - Method in interface com.genesyslab.ail.WorkbinSummary
Returns the name of this workbin.
getName() - Method in interface com.genesyslab.ail.workflow.Workbin
Returns the name of this workbin.
getNetworkLocation() - Method in interface com.genesyslab.ail.InteractionVoice
Returns this interaction's network location.
getNetworkParty() - Method in interface com.genesyslab.ail.InteractionVoice
Returns this interaction's NAT/C (Network Attended Transfer/Conference) party.
getNetworkStatus() - Method in interface com.genesyslab.ail.InteractionVoice
Returns this interaction's NAT/C (Network Attended Transfer/Conference) status.
getNetworkStatus(int) - Static method in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Returns the status for this value.
getNickName() - Method in interface com.genesyslab.ail.ChatParty
Returns the NickName of this chat party.
getNickname() - Method in interface com.genesyslab.ail.im.IMParty
Returns the nickname of this party.
getNickName() - Method in interface com.genesyslab.ail.InteractionChat
Returns either the nickname if exists or the user name.
getNodeOperator(int) - Static method in class com.genesyslab.ail.FilterNode.NodeOperator
Returns the NodeOperator for this value.
getNotepad() - Method in interface com.genesyslab.ail.Interaction
Returns the notepad (comment) of this interaction.
getNotificationEmail() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the e-mail address to which the notifications about the processing of this InteractionWebcallback must be sent.
getNumber() - Method in interface com.genesyslab.ail.event.InteractionChatEvent
Returns the index of this event in the range [0..n] where 0 is the first event since the session creation and n the last event received.
getObject() - Method in exception com.genesyslab.ail.exception.InvalidStatusException
Returns the object, the status of which was invalid.
getObjectType() - Method in interface com.genesyslab.ail.Contact
Returns the type of this object.
getObjectType() - Method in interface com.genesyslab.ail.IdObject
Returns the type of this object.
getOpenInteractionSubType() - Method in interface com.genesyslab.ail.InteractionOpenMedia
Gets the business attribute name for the interaction subtype of this open media interaction.
getOpenInteractionType() - Method in interface com.genesyslab.ail.InteractionOpenMedia
Gets the business attribute name for the interaction type of this open media interaction.
getOpenMediaType() - Method in interface com.genesyslab.ail.InteractionOpenMedia
Gets the business attribute name for the media type of this open media interaction.
getOperation() - Method in interface com.genesyslab.ail.event.WorkbinEvent
Returns the operation performed on this workbin.
getOperation(int) - Static method in class com.genesyslab.ail.event.WorkbinEvent.Operation
Returns the Operation for this value.
getOperator() - Method in interface com.genesyslab.ail.FilterLeaf
Gets the operator of the filter leaf expression.
getOperator() - Method in interface com.genesyslab.ail.FilterNode
Gets the Operator attribute of the FilterNode object.
getOperator() - Method in interface com.genesyslab.ail.srl.SearchSRLTemplate
Returns the operator to be used for the search.
getOutboundChain() - Method in interface com.genesyslab.ail.event.PlaceEventOutboundChainInfo
Returns the OutboundChain that was modified.
getOutboundChain() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the OutboundChain this record belongs to or null.
getOutboundService() - Method in interface com.genesyslab.ail.Agent
Returns the outbound service associated with the current place.
getOutboundService() - Method in interface com.genesyslab.ail.event.CampaignEvent
Returns the outbound service to which this event is related.
getOutboundService() - Method in interface com.genesyslab.ail.Place
Returns the OutboundService object associated with this place.
getOutboundStatus() - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Returns the outbound record handling status, which shows whether this interaction is still able to handle outbound related functions.
getOutboundStatus(int) - Static method in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. Returns the OutboundStatus for this value.
getOwnerId() - Method in interface com.genesyslab.ail.srl.Category
Returns the owner ID of this category as an Integer.
getParameter() - Method in interface com.genesyslab.ail.event.WorkbinEvent
Returns the String parameter for changes in the current workbin.
getParamName() - Method in exception com.genesyslab.ail.exception.InvalidParameterException
Returns the name of the bad parameter.
getParamValue() - Method in exception com.genesyslab.ail.exception.InvalidParameterException
Returns the bad value of the parameter.
getParent() - Method in interface com.genesyslab.ail.FilterTreeElement
Gets the parent FilterNode of a sub-node expression FilterNode.
getParentCategory() - Method in interface com.genesyslab.ail.srl.Category
Returns the parent category of this category as a Category.
getParentId() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the ID of the interaction which is parent of this interaction.
getParentID() - Method in interface com.genesyslab.ail.InteractionOpenMedia
Gets the parent identifier of this interaction.
getParentInteraction() - Method in interface com.genesyslab.ail.Interaction
Returns the Interaction to which this one replies.
getParticipants() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationOut
Gets the participants.
getParties() - Method in interface com.genesyslab.ail.IMInteractionContext
Returns the current parties of this IM chat session
getParties() - Method in interface com.genesyslab.ail.InteractionChat
Returns all the known chat parties of this interaction.
getParties() - Method in interface com.genesyslab.ail.InteractionVoice
Returns all the parties of this call.
getParty() - Method in interface com.genesyslab.ail.ChatMessage
Returns the author of this message.
getParty() - Method in interface com.genesyslab.ail.event.InteractionChatEvent
Returns the party which has generated this event.
getParty() - Method in interface com.genesyslab.ail.im.IMEvent
Returns the party.
getPartyType() - Method in interface com.genesyslab.ail.InteractionChat
Returns the party type.
getPerson(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the Person with this user name.
getPerson() - Method in interface com.genesyslab.ail.PersonSummary
Deprecated. since 7.5 Please use AilFactory.getPlace(String)
getPersonal() - Method in interface com.genesyslab.ail.EmailAddress
Returns the 'personal' part of this e-mail address.
getPersonId() - Method in interface com.genesyslab.ail.ResourceProperty
Gets the owner (person/agent) of this resource.
getPersonNameFromLoginID(String, String) - Method in interface com.genesyslab.ail.AilFactory
Returns the user name of a Person from a login ID on a switch.
getPersonSummaries() - Method in interface com.genesyslab.ail.AgentConfigView
Returns all the PersonSummary objects that the agent associated with this instance is allowed to see, according to his or her permissions defined in the Configuration Layer.
getPersonSummary(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the PersonSummary with this ID on the tenant of the application.
getPhone() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the phone number for this record.
getPhoneNumber() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the phone numbers to which this interaction has been connected.
getPhoneNumberAttribute() - Method in interface com.genesyslab.ail.ContactManager
Gets the predefined ContactAttributeMetaData instance for the PhoneNumber attribute.
getPhoneType() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the phone type for this record or null if not available.
getPhoneType(int) - Static method in class com.genesyslab.ail.OutboundRecord.PhoneType
Returns the PhoneType for this value.
getPhysicalDnId() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the ID of the DN on which this interaction physically is in the Switch.
getPlace() - Method in interface com.genesyslab.ail.Agent
Returns the current place.
getPlace(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the Place with this ID.
getPlace() - Method in interface com.genesyslab.ail.Dn
Returns the Place to which this DN is bound, or null if this DN is not bound to a Place.
getPlace() - Method in interface com.genesyslab.ail.event.PlaceEvent
Returns the place to which this event is related.
getPlace() - Method in exception com.genesyslab.ail.exception.NoAvailableDnException
Returns the ID of the Place on which no available Dn was found.
getPlace() - Method in interface com.genesyslab.ail.Interaction
Returns the Place to which this interaction is bound, or null if no is bound to this interaction.
getPlace() - Method in interface com.genesyslab.ail.Media
Returns the Place to which this Media belongs.
getPlace() - Method in interface com.genesyslab.ail.workflow.Workbin
Returns the place of this instance of the workbin.
getPlaceGroups() - Method in interface com.genesyslab.ail.Place
Returns the PlaceGroups to which this Place belongs as a Collection of PlaceGroup.
getPlaceId() - Method in interface com.genesyslab.ail.monitor.MonitorEventAgentStatus
Returns the identifier of the place on which the agent sits.
getPlaceSummaries() - Method in interface com.genesyslab.ail.AgentConfigView
Returns all the PlaceSummary objects that the agent associated with this instance is allowed to see, according to his or her permissions defined in the Configuration Layer.
getPlaceSummary(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the PlaceSummary with this ID on the tenant of the application.
getPossibleWorkmodes() - Method in interface com.genesyslab.ail.Dn
Returns an array of availability of the different workmodes usable on this DN.
getPredefinedValues() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns a Collection of predefined contact attribute values or null for this ContactAttributeMetaData as a Collection of ContactAttributeValue.
getPredefinedValues() - Method in interface com.genesyslab.ail.InteractionAttributeMetaData
Returns a Collection of predefined interaction attribute values or null for this InteractionAttributeMetaData as a Collection of InteractionAttributeValue.
getPreviewRecord() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Requests a new interaction to be sent and gets the associated OutboundRecord.
getPrimaryEmailAddress() - Method in interface com.genesyslab.ail.Contact
Returns the main e-mail address of this contact.
getPrimaryOnly() - Method in interface com.genesyslab.ail.FilterLeaf
Gets the primary status of the filter expression.
getPrimaryPhoneNumber() - Method in interface com.genesyslab.ail.Contact
Returns the main phone number of this contact.
getPriority() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the priority of this interaction.
getQueue(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the Queue with this ID on the tenant of the application.
getQueue() - Method in interface com.genesyslab.ail.event.DnEvent
Returns the queue to which this event is related.
getQueue() - Method in interface com.genesyslab.ail.Interaction
Returns the ID of the queue in which this Interaction currently is.
getQueue() - Method in interface com.genesyslab.ail.InteractionMultimedia
Returns the identifier of the queue of this interaction.
getQueue() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the ID of the Queue where this interaction currently is.
getQueue(String) - Method in interface com.genesyslab.ail.workflow.WorkbinManager
Returns the queue with this name.
getQueueId() - Method in interface com.genesyslab.ail.WorkflowStatus
Returns the queue ID associated with the multimedia history item.
getQueues() - Method in interface com.genesyslab.ail.AgentConfigView
Returns all the Queue objects that the agent associated with this instance is allowed to see, according to his or her permissions defined in the Configuration Layer.
getQueues() - Method in interface com.genesyslab.ail.workflow.WorkbinManager
Returns all the queues as Strings.
getReason() - Method in interface com.genesyslab.ail.CallbackRecord
Gets the reason of the status.
getReason(int) - Static method in class com.genesyslab.ail.CallbackRecord.Reason
Returns the Reason for this value.
getReason() - Method in interface com.genesyslab.ail.event.CallbackRecordEvent
Returns the reason of the status change.
getReason() - Method in interface com.genesyslab.ail.event.KwInteractionContextEvent
Returns the reason of the status change.
getReason() - Method in interface com.genesyslab.ail.event.PlaceEventMediaStatusChanged
Returns the reason of this event.
getReason() - Method in interface com.genesyslab.ail.event.PlaceEventOutboundChainInfo
Returns the reason why this OutboundChain was modified.
getReason() - Method in interface com.genesyslab.ail.event.WorkbinEvent
Returns the String reason for changes in this workbin.
getReason() - Method in exception com.genesyslab.ail.exception.NoAvailableDnException
Returns the reason why no Dn was found.
getReason(int) - Static method in class com.genesyslab.ail.exception.NoAvailableDnException.Reason
Returns the Reason for this value.
getReason() - Method in interface com.genesyslab.ail.KwInteractionContext
Gets the reason of the status of this KwInteractionContext.
getReason(int) - Static method in class com.genesyslab.ail.KwInteractionContext.Reason
Returns the Reason for this value.
getReason() - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the reason of the merge.
getReason(int) - Static method in class com.genesyslab.ail.OutboundChain.Reason
Returns the Reason for this value.
getRecord() - Method in interface com.genesyslab.ail.event.CallbackRecordEvent
Returns the record that this event is about.
getRecord() - Method in interface com.genesyslab.ail.event.InteractionOutboundEvent
Returns the record associated with the interaction in the concerned events.
getRecord(String) - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Returns the record handled by this interaction that is identified by this record ID.
getRecord(String) - Method in interface com.genesyslab.ail.OutboundChain
Returns the record identified by this record ID.
getRecordHandle() - Method in interface com.genesyslab.ail.OutboundRecord
Returns an integer used as an ID (handle) for this record.
getRecords() - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Returns the outbound records attached to this interaction.
getRecords() - Method in interface com.genesyslab.ail.OutboundChain
Returns the records of this outbound chain.
getRecordStatus() - Method in interface com.genesyslab.ail.event.InteractionOutboundEvent
Returns the status of the record associated with the interaction.
getReplyToAddress() - Method in interface com.genesyslab.ail.InteractionMailIn
Returns the reply-to address of this e-mail.
getReplyToAddress() - Method in interface com.genesyslab.ail.InteractionMailOut
Returns the reply-to address of this e-mail.
getResourceManager() - Method in interface com.genesyslab.ail.AilFactory
Returns the Resource Manager.
getResourceProperties(String) - Method in interface com.genesyslab.ail.ResourceManager
Gets a collection of ResourceProperty for an agent.
getResourceProperty(String) - Method in interface com.genesyslab.ail.Agent
Returns a resource property.
getResourceProperty(String, String) - Method in interface com.genesyslab.ail.ResourceManager
Gets a ResourceProperty for an agent.
getResult() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the result of the processin of this InteractionWebcallback.
getRetrieveAttributes() - Method in interface com.genesyslab.ail.SearchContactTemplate
Gets the Map of attributes and status options that will be loaded.
getRetrieveAttributes() - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Gets the collection of interaction meta data that will be retrieved.
getRoutingInteraction(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the RoutingInteraction with this ID.
getRoutingInteraction() - Method in interface com.genesyslab.ail.event.RoutingInteractionEvent
Returns the interaction to which this event is related.
getRoutingPoint(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the DnRoutingPoint with this ID if it exists and the license is OK.
getRoutingType() - Method in interface com.genesyslab.ail.DnRoutingPoint
Returns the type of the routing DN.
getScheduledDateTime() - Method in interface com.genesyslab.ail.CallbackRecord
Returns the date and time at which this record is scheduled; null if it is an ASAP callback.
getSearchAttributes() - Method in interface com.genesyslab.ail.srl.SearchSRLTemplate
Returns the SearchSRLAttributes of the SRL search filter.
getSearchPrimaryValueOnly() - Method in interface com.genesyslab.ail.SearchContactTemplate
Gets the search flag.
getSearchValue() - Method in interface com.genesyslab.ail.srl.SearchSRLAttribute
Returns the searched value as a String.
getSender() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the sender of this interaction.
getSender() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the sender of this InteractionSummary.
getSentInvitations() - Method in interface com.genesyslab.ail.InteractionMailOut
Returns the sent invitations for this outgoing e-mail.
getServices() - Method in interface com.genesyslab.ail.AilFactory
Returns all the services on which the AIL relies.
getServices(ServiceStatus.Type) - Method in interface com.genesyslab.ail.AilFactory
Returns all the services of this type as a Map of (String service name, ServiceStatus).
getSignature() - Method in interface com.genesyslab.ail.Agent
Returns the agent's signature, or the default signature (defined the application options) if this agent has no signature defined in the Configuration Layer.
getSize() - Method in interface com.genesyslab.ail.Attachment
Returns the size of this attachment.
getSkills() - Method in interface com.genesyslab.ail.Agent
Returns the skills defined in the Configuration Layer.
getSkills() - Method in interface com.genesyslab.ail.PersonSummary
Returns the skills of this person.
getSkillSummaries() - Method in interface com.genesyslab.ail.AgentConfigView
Returns all the SkillSummary objects that the agent associated with this instance is allowed to see, according to his or her permissions defined in the Configuration Layer.
getSkillSummary(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the SkillSummary with this ID on the tenant of the application.
getSortAttributes() - Method in interface com.genesyslab.ail.SearchContactTemplate
Returns a Collection of SortableContactAttribute instances.
getSortAttributes() - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Gets the collection of SortableInteractionAttribute that will be used for sorting data.
getSortedContentForAll() - Method in interface com.genesyslab.ail.workflow.Workbin
Returns the content of this workbin for all agents, sorted into a Map.
getSource() - Method in interface com.genesyslab.ail.event.ObjectEvent
The object on which this ObjectEvent initially occurred.
getSourceAttributeValues(ContactAttributeMetaData, boolean) - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the attribute values of the source contact according to a ContactAttributeMetaData.
getSourceContactAttributeValues() - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the attribute values that belonged to the source contact before the merge was processed.
getSourceContactId() - Method in interface com.genesyslab.ail.MergeContactDetail
Returns the source contact identifier.
getSRLAttribute(int) - Static method in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
Returns the SRLAttribute for this value.
getSRLManager() - Method in interface com.genesyslab.ail.AilFactory
Returns the manager for the Standard Response Library.
getSRLOperator(int) - Static method in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLOperator
Returns the SRLOperator for this value.
getStandardResponse(String) - Method in interface com.genesyslab.ail.srl.SRLManager
Returns the StandardResponse instance for the given standard response ID (ContactServerID).
getStandardResponseFavoriteIds(String) - Method in interface com.genesyslab.ail.srl.SRLManager
Returns the IDs of the StandardResponse of a specific Agent as a Collection of Strings.
getStandardResponseFavorites(String) - Method in interface com.genesyslab.ail.srl.SRLManager
Returns the StandardResponse of a specific Agent as a Collection of Strings.
getStandardResponses() - Method in interface com.genesyslab.ail.srl.Category
Returns the category standard responses of this category as a Collection of StandardResponses.
getStandardResponses() - Method in interface com.genesyslab.ail.srl.SearchSRLResult
Returns a collection of StandardResponse IDs.
getStandardResponses(String) - Method in interface com.genesyslab.ail.srl.SRLManager
Returns the StandardResponse that belong to the given category.
getStartTime() - Method in interface com.genesyslab.ail.InteractionCallbackRequest
Returns the low boundary of the callback time interval set by the customer.
getStartTime() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the beginning of the timeframe when a response to this interaction is required.
getStatus(int) - Static method in class com.genesyslab.ail.AbstractDn.Status
Returns the Status for this value.
getStatus(int) - Static method in class com.genesyslab.ail.AbstractInteraction.Status
 
getStatus() - Method in interface com.genesyslab.ail.CallbackRecord
Gets the current status.
getStatus(int) - Static method in class com.genesyslab.ail.CallbackRecord.Status
Returns the Status for this value.
getStatus(int) - Static method in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Returns the Status for this value.
getStatus() - Method in interface com.genesyslab.ail.Dn
Returns the current status.
getStatus(int) - Static method in class com.genesyslab.ail.Dn.Status
Returns the Status for this value.
getStatus(int) - Static method in class com.genesyslab.ail.DnFunction.Status
Returns the Status for this value.
getStatus() - Method in interface com.genesyslab.ail.DnRoutingPoint
Returns the current status.
getStatus(int) - Static method in class com.genesyslab.ail.DnRoutingPoint.Status
Returns the Status for this value.
getStatus() - Method in interface com.genesyslab.ail.event.CallbackRecordEvent
Returns the new status of the record.
getStatus() - Method in interface com.genesyslab.ail.event.DnEvent
Returns the new status of the DN this event is about.
getStatus() - Method in interface com.genesyslab.ail.event.DnFunctionEvent
Returns the status of the monitored item given by DnFunctionEvent.getType().
getStatus() - Method in interface com.genesyslab.ail.event.DnRoutingPointEvent
Returns the new status of the DN.
getStatus() - Method in interface com.genesyslab.ail.event.InteractionEvent
Returns the status of the Interaction this event is about.
getStatus() - Method in interface com.genesyslab.ail.event.KwInteractionContextEvent
Return the new status of a KwInteractionContext.
getStatus() - Method in interface com.genesyslab.ail.event.PlaceEventMediaStatusChanged
Returns the new status of the media.
getStatus() - Method in interface com.genesyslab.ail.event.RoutingInteractionEvent
Returns the status of this interaction.
getStatus() - Method in exception com.genesyslab.ail.exception.InvalidStatusException
Returns the status that was incorrect for this request.
getStatus() - Method in exception com.genesyslab.ail.exception.ServiceException
Returns the status of the service.
getStatus() - Method in interface com.genesyslab.ail.Interaction
Returns the current status of this interaction.
getStatus(int) - Static method in class com.genesyslab.ail.Interaction.Status
Returns the Status for this value.
getStatus() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the current status of this interaction.
getStatus() - Method in interface com.genesyslab.ail.KwInteractionContext
Gets the status of this KwInteractionContext.
getStatus(int) - Static method in class com.genesyslab.ail.KwInteractionContext.Status
Returns the Status for this value.
getStatus() - Method in interface com.genesyslab.ail.Media
Returns the status of this Media.
getStatus(int) - Static method in class com.genesyslab.ail.Media.Reason
Returns the Status for this value.
getStatus(int) - Static method in class com.genesyslab.ail.Media.Status
Returns the Status for this value.
getStatus() - Method in interface com.genesyslab.ail.monitor.MonitorEventAgentStatus
Returns the new status of this agent.
getStatus() - Method in interface com.genesyslab.ail.monitor.MonitorEventMediaStatus
Returns the current status of this media.
getStatus(int) - Static method in class com.genesyslab.ail.OutboundCampaignInfo.Status
Returns the Status for this value.
getStatus() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the current status of this record.
getStatus(int) - Static method in class com.genesyslab.ail.OutboundRecord.Status
Returns the Status for this value.
getStatus() - Method in interface com.genesyslab.ail.RoutingInteraction
Returns the current status of this interaction.
getStatus(int) - Static method in class com.genesyslab.ail.RoutingInteraction.Status
Returns the Status for this value.
getStatus(int) - Static method in class com.genesyslab.ail.ServiceStatus.Status
Returns the Status for this value.
getStatus() - Method in interface com.genesyslab.ail.srl.Category
Returns the status of this category as a String.
getStatus() - Method in interface com.genesyslab.ail.WorkflowStatus
Returns the status of the interaction in the Interaction Server.
getStatus(int) - Static method in class com.genesyslab.ail.WorkflowStatus.Status
Returns the Status for this value.
getStatusReason() - Method in interface com.genesyslab.ail.event.PlaceEventMediaStatusChanged
Returns the reason of the status of the media.
getStatusReasonDescription() - Method in interface com.genesyslab.ail.event.PlaceEventMediaStatusChanged
Returns the description of the reason of the status of the media.
getStopProcessingReason(int) - Static method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Returns the Status for this value.
getStopProcessingReason(String) - Static method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Returns the Status for this name.
getStructBodyMimeType() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the MIME type of the structured body.
getStructTextMimeType() - Method in interface com.genesyslab.ail.Interaction
Returns The MIME type of the structured text.
getStructuredBody() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the structured body of the StandardResponse.
getStructuredBody(Agent, Interaction) - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the structured body text of this StandardResponse, with the standard field codes replaced by their values.
getStructuredBody(Agent, Interaction, Map) - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the structured body text of this StandardResponse, with all field codes replaced by their values.
getStructuredText() - Method in interface com.genesyslab.ail.Interaction
Returns the structured text of the interaction.
getStrValue() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the string value of this ContactAttributeValue as a String according to the type.
getStrValue() - Method in interface com.genesyslab.ail.InteractionAttributeValue
Returns the string value of this InteractionAttributeValue as a String according to the type.
getStrValue() - Method in interface com.genesyslab.ail.ResourceProperty
Gets the resource value as String.
getSubcodes() - Method in interface com.genesyslab.ail.ActionCode
Returns the sub-codes.
getSubject() - Method in interface com.genesyslab.ail.Interaction
Returns the subject of this interaction.
getSubject() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the subject of this interaction.
getSubject() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the subject of this InteractionSummary.
getSubject() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns the subject of this Standard Response.
getSuggestedCategories() - Method in interface com.genesyslab.ail.InteractionMultimedia
Returns the suggested categories for this interaction.
getSupportedMedia() - Method in interface com.genesyslab.ail.Agent
Returns the supported media types for this agent.
getSwitch() - Method in interface com.genesyslab.ail.AbstractDn
Returns the switch.
getSwitch() - Method in interface com.genesyslab.ail.AbstractDnSummary
Deprecated. since 7.5 Please use AilFactory.getSwitch(java.lang.String).
getSwitch(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the Switch with this name.
getSwitch() - Method in interface com.genesyslab.ail.LoginId
Returns the switch where this login ID is defined.
getSwitchName() - Method in interface com.genesyslab.ail.AbstractDnSummary
Returns the name of the switch to which this DN belongs.
getSwitchName() - Method in interface com.genesyslab.ail.monitor.MonitorEventMediaStatus
Returns the switch name of this DN if this media type is VOICE, otherwise null.
getSynchronizerComponent() - Method in class com.genesyslab.ail.AilLoader
 
getTCallId() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the internal switch call ID of this interaction or -1 if it is not available.
getTConnectionId() - Method in interface com.genesyslab.ail.AbstractInteraction
Returns the TConnectionId of this interaction as a String.
getTConnectionId() - Method in interface com.genesyslab.ail.event.DnUserEvent
Returns the TConnectionId associated with the user event, if any.
getTenantId() - Method in interface com.genesyslab.ail.Person
Returns the identifier of the Tenant to which this person beongs.
getTenantId() - Method in interface com.genesyslab.ail.Place
Returns the identifier of the Tenant to which this place beongs.
getTenantId() - Method in interface com.genesyslab.ail.srl.Category
Returns the tenant ID of this category as an Integer.
getTenantId() - Method in interface com.genesyslab.ail.Switch
Returns the identifier of the Tenant to which this switch beongs.
getTEventExtensions() - Method in interface com.genesyslab.ail.event.AbstractDnEvent
Returns TEvent extensions.
getTEventExtensions() - Method in interface com.genesyslab.ail.event.AbstractInteractionEvent
Returns the TEvent extensions of this event.
getTEventExtensions() - Method in interface com.genesyslab.ail.event.DnEvent
Returns the telephony extensions of this event.
getTEventExtensions() - Method in interface com.genesyslab.ail.event.DnFunctionEvent
Returns switch-specific extensions that might have come with the TEvent that caused this event.
getTEventExtensions() - Method in interface com.genesyslab.ail.event.InteractionEvent
Returns the extensions of this event.
getTEventReasons() - Method in interface com.genesyslab.ail.event.AbstractDnEvent
Returns TEvent reasons.
getTEventReasons() - Method in interface com.genesyslab.ail.event.AbstractInteractionEvent
Returns the TEvent reasons of this event.
getTEventReasons() - Method in interface com.genesyslab.ail.event.DnFunctionEvent
Returns switch-specific reasons that might have come with the TEvent that caused this event.
getText() - Method in interface com.genesyslab.ail.ChatMessage
Returns the body text of this message.
getText() - Method in interface com.genesyslab.ail.event.InteractionChatEvent
Returns the event's text message for event of type.
getText() - Method in interface com.genesyslab.ail.Interaction
Returns the displayable text of the interaction, without any structure or format information.
getThreadID() - Method in interface com.genesyslab.ail.InteractionOpenMedia
Gets the identifier of the contact's thread.
getTimeBasedNotification(int) - Method in interface com.genesyslab.ail.monitor.Monitor
Returns a Notification instance that represents a policy for the subscription of events where an event is sent every period seconds.
getTimeout() - Method in exception com.genesyslab.ail.exception.ConfigTimeoutException
Returns the timeout delay that was reached.
getTimeout() - Method in exception com.genesyslab.ail.exception.IsTimeoutException
Returns the timeout delay that was overrun.
getTimeout() - Method in exception com.genesyslab.ail.exception.TelephonyTimeoutException
Returns the timeout delay that was overrun.
getTimeShift() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the time shift that must be taken into account, regarding InteractionWebcallback.getStartTime() and InteractionWebcallback.getEndTime().
getTimeZone() - Method in interface com.genesyslab.ail.OutboundRecord
Returns the time zone ID, or null if not available.
getTimeZoneOffset() - Method in interface com.genesyslab.ail.OutboundRecord
Returns an integer value for the timezone offset from GMT, in hours.
getTimeZones() - Method in interface com.genesyslab.ail.AilFactory
Returns all the time zones defined in the Configuration Layer.
getTitle() - Method in interface com.genesyslab.ail.Contact
Returns the title (Mr, Mrs...) of this contact .
getTitleAttribute() - Method in interface com.genesyslab.ail.ContactManager
Gets the predefined ContactAttributeMetaData instance for the Title attribute.
getTo() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the e-mail address of the recipient of this interaction.
getToAddresses() - Method in interface com.genesyslab.ail.InteractionMail
Returns the addresses to which this e-mail was sent.
getTranscript() - Method in interface com.genesyslab.ail.im.IMTranscript
Returns the updated transcript of this IM chat session as a List of IMEvent
getTranscript() - Method in interface com.genesyslab.ail.IMInteractionContext
Returns the transcript of this IM chat session
getTransferrer() - Method in exception com.genesyslab.ail.exception.ChatServerException
Returns the agentName which has requested the transfer
getTreatment() - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Returns the treatment data currently associated to this interaction.
getTreatment() - Method in interface com.genesyslab.ail.OutboundChain
Returns the treatment data currently associated with the active record of the outbound chain.
getTreatmentType(int) - Static method in class com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType
Deprecated. Returns the TreatmentType for this value.
getTreatmentType(int) - Static method in class com.genesyslab.ail.OutboundChain.TreatmentType
Returns the TreatmentType for this value.
getTrunk() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the Trunk parameter associated with this phone call.
getTServer(Switch) - Static method in class com.genesyslab.ail.PsdkVoiceBridge
Returns the TServerProtocol instance associated with this switch.
getTServerError() - Method in exception com.genesyslab.ail.exception.TelephonyErrorException
Returns the TServer type of error as a String.
getTServerErrorCode() - Method in exception com.genesyslab.ail.exception.TelephonyErrorException
Returns the TServer type of error.
getType(int) - Static method in class com.genesyslab.ail.AbstractDn.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.AbstractDnSummary
Returns the type.
getType() - Method in interface com.genesyslab.ail.ActionCode
Returns the type.
getType(int) - Static method in class com.genesyslab.ail.ActionCode.Type
Returns a Type for this value.
getType() - Method in interface com.genesyslab.ail.ChatParty
Returns the Type of this chat party.
getType(int) - Static method in class com.genesyslab.ail.ChatParty.Type
Returns the Type for this int value.
getType(String) - Static method in class com.genesyslab.ail.ChatParty.Type
Returns the Type for this string value.
getType() - Method in interface com.genesyslab.ail.collaboration.Participant
Gets the type of the participant.
getType(int) - Static method in class com.genesyslab.ail.collaboration.Participant.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns the type of this ContactAttributeMetaData as a Type.
getType(int) - Static method in class com.genesyslab.ail.ContactAttributeMetaData.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the type of this ContactAttributeValue as a Type.
getType(int) - Static method in class com.genesyslab.ail.ContactAttributeValue.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.CustomAttachedData
Returns the type of this CustomAttachedData defined in the Configuration Layer.
getType(int) - Static method in class com.genesyslab.ail.CustomAttachedData.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.CustomAttachedDataValue
Returns the type of this CustomAttachedData defined in the Configuration Layer.
getType(int) - Static method in class com.genesyslab.ail.DnFunction.Type
Returns the Type for this value.
getType(int) - Static method in class com.genesyslab.ail.DnRoutingPoint.Type
Returns the Type for the given value.
getType() - Method in interface com.genesyslab.ail.Enumerator
Returns the type of this enumerator.
getType(int) - Static method in class com.genesyslab.ail.Enumerator.Type
Returns the Type for this value.
getType(int) - Static method in class com.genesyslab.ail.event.CampaignEvent.Type
Returns the type for this value.
getType() - Method in interface com.genesyslab.ail.event.DnFunctionEvent
Returns the type of the monitored item.
getType(int) - Static method in class com.genesyslab.ail.event.InteractionChatEvent.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.event.InteractionOutboundEvent
Returns the type.
getType(int) - Static method in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
Returns the Type for this value.
getType(int) - Static method in class com.genesyslab.ail.exception.IsErrorException.Type
Returns the Type for this value.
getType() - Method in exception com.genesyslab.ail.exception.OutboundServiceException
Returns the type of the error that has occurred.
getType(int) - Static method in class com.genesyslab.ail.exception.OutboundServiceException.Type
Returns the Type for this value.
getType() - Method in exception com.genesyslab.ail.exception.TelephonyErrorException
Returns the type of error.
getType(int) - Static method in class com.genesyslab.ail.exception.TelephonyErrorException.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.im.IMParty
Returns the type of this party
getType(int) - Static method in class com.genesyslab.ail.im.IMParty.Type
Returns the Type for this int value.
getType(String) - Static method in class com.genesyslab.ail.im.IMParty.Type
Returns the Type for this string value.
getType() - Method in interface com.genesyslab.ail.Interaction
Returns the type of this interaction.
getType(int) - Static method in class com.genesyslab.ail.Interaction.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.InteractionAttributeMetaData
Returns the type of this InteractionAttributeMetaData as a Type.
getType(int) - Static method in class com.genesyslab.ail.InteractionAttributeMetaData.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.InteractionAttributeValue
Returns the type of this InteractionAttributeValue as a Type.
getType(int) - Static method in class com.genesyslab.ail.InteractionAttributeValue.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the type of this interaction.
getType() - Method in interface com.genesyslab.ail.InteractionSummary
Returns the type of this InteractionSummary.
getType() - Method in interface com.genesyslab.ail.Media
Returns the type of this Media.
getType(int) - Static method in class com.genesyslab.ail.RoutingInteraction.TreatmentType
Returns the TreatmentType for this value.
getType(int) - Static method in class com.genesyslab.ail.RoutingInteraction.Type
Returns the Type for this value.
getType(int) - Static method in class com.genesyslab.ail.ServiceStatus.Type
Returns the ServiceStatus for this value.
getType() - Method in interface com.genesyslab.ail.srl.Category
Returns the type of this category as a Category.Type.
getType(int) - Static method in class com.genesyslab.ail.srl.Category.Type
Returns the Type for this value.
getType(int) - Static method in class com.genesyslab.ail.srl.SRLManager.ResponseType
Returns the Type for this value.
getType(int) - Static method in class com.genesyslab.ail.srl.StandardResponse.UsageType
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.Switch
The type of this switch.
getType(int) - Static method in class com.genesyslab.ail.Switch.Type
Returns the Type for this value.
getType() - Method in interface com.genesyslab.ail.workflow.Workbin
Returns the type of this workbin.
getType(int) - Static method in class com.genesyslab.ail.workflow.Workbin.Type
Returns the Type for this value.
getURL() - Method in class com.genesyslab.ail.CoBrowseURL
Returns the URL that was co-browsed.
getURLs() - Method in interface com.genesyslab.ail.InteractionCoBrowse
Returns the URLs that were browsed in this session as an array of CoBrowseURL.
getUserName() - Method in interface com.genesyslab.ail.Interaction
Returns the user name of the agent who has processed this interaction.
getUserName() - Method in interface com.genesyslab.ail.monitor.MonitorEventAgentStatus
Returns the identifier of the agent associated with this event.
getUserName() - Method in interface com.genesyslab.ail.Person
Returns the user name of this person.
getUserName() - Method in interface com.genesyslab.ail.PersonSummary
Returns the user name of this person, as defined in the Configuration Layer.
getValue() - Method in interface com.genesyslab.ail.FilterLeaf
Gets the value of the filter leaf expression.
getValues() - Method in interface com.genesyslab.ail.Enumerator
Returns the values of this Enumerator.
getView() - Method in interface com.genesyslab.ail.workflow.Workbin
Returns the view on which this Workbin relies.
getVisibility() - Method in interface com.genesyslab.ail.ChatParty
Returns the Visibility of this chat party.
getVisibility(int) - Static method in class com.genesyslab.ail.ChatParty.Visibility
Returns the Visibility for this value.
getVisibility(String) - Static method in class com.genesyslab.ail.ChatParty.Visibility
Returns the Visibility for this string value.
getVisibility() - Method in interface com.genesyslab.ail.im.IMParty
Returns the visibility of this party.
getVisibility(int) - Static method in class com.genesyslab.ail.im.IMParty.Visibility
Returns the Visibility for this value.
getVisibility(String) - Static method in class com.genesyslab.ail.im.IMParty.Visibility
Returns the Visibility for this string value.
getVisibility() - Method in interface com.genesyslab.ail.InteractionChat
Returns the visibility.
getWcbStatus() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the Webcallback status of this InteractionWebcallback.
getWcbStatus(int) - Static method in class com.genesyslab.ail.InteractionWebcallback.WcbStatus
Returns the WcbStatus for this value.
getWcbType() - Method in interface com.genesyslab.ail.InteractionWebcallback
Returns the Webcallback type of this InteractionWebcallback.
getWcbType(int) - Static method in class com.genesyslab.ail.InteractionWebcallback.WcbType
Returns the WcbType for this value.
getWorkbin() - Method in interface com.genesyslab.ail.event.WorkbinEvent
Returns the Workbin that has changed.
getWorkbin(String) - Method in interface com.genesyslab.ail.workflow.WorkbinManager
Returns the workbin with this name.
getWorkbinId() - Method in interface com.genesyslab.ail.WorkflowStatus
Returns the workbin ID associated with the multimedia history item.
getWorkbinManager() - Method in interface com.genesyslab.ail.Place
Returns the WorkbinManager object associated with this place.
getWorkbinName() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the name of the workbin in which this interaction currently is, or null if this interaction is not in a workbin.
getWorkbinOperation() - Method in interface com.genesyslab.ail.event.WorkbinEvent
Returns the workbin operation of this event.
getWorkbinOperation(int) - Static method in class com.genesyslab.ail.event.WorkbinEvent.WorkbinOperation
Returns the WorkbinOperation for this value.
getWorkbinOwner() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns the name of the owner of this interaction, or null if it is not currently in a workbin.
getWorkbinParameter() - Method in interface com.genesyslab.ail.WorkflowStatus
Returns the workbin parameters associated with the multimedia history item.
getWorkbins() - Method in interface com.genesyslab.ail.workflow.WorkbinManager
Returns all the defined workbins in a Collection.
getWorkbinSummaries() - Method in interface com.genesyslab.ail.AgentConfigView
Returns all the WorkbinSummary objects that the agent associated with this instance is allowed to see, according to his or her permissions defined in the Configuration Layer.
getWorkbinSummary(String) - Method in interface com.genesyslab.ail.AilFactory
Returns the WorkbinSummary with this ID on the tenant of the application.
getWorkmode() - Method in interface com.genesyslab.ail.Dn
Gets the current workmode of the agent.
getWorkmode(int) - Static method in class com.genesyslab.ail.Dn.Workmode
Returns the Workmode for this value.
getWorkmode() - Method in interface com.genesyslab.ail.event.DnEvent
Returns the workmode associated with the status of the DN.
GROUP_CALLBACK_ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Group Callback error.
GROUP_CALLBACK_ERROR - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Group Callback error.
GROUP_CALLBACK_ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Group callback error.
GROUP_CALLBACK_ERROR_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Group callback error.

H

handle(Message) - Method in interface com.genesyslab.ail.PsdkConfigBridge.Listener
This method is called when AIL gets a message from its ConfServerProtocol instance.
handle(Message) - Method in interface com.genesyslab.ail.PsdkVoiceBridge.Listener
This method is called when the AIL receives a message through its TServerProtocol instance.
handleAgentEvent(AgentEvent) - Method in interface com.genesyslab.ail.event.AgentListener
This method gets called when an event occurs on an agent.
handleCallbackRecordEvent(CallbackRecordEvent) - Method in interface com.genesyslab.ail.event.CallbackRecordListener
Receives an event about a record.
handleCampaignEvent(CampaignEvent) - Method in interface com.genesyslab.ail.event.CampaignListener
An event occurred about an outbound campaign.
handleDnEvent(DnEvent) - Method in interface com.genesyslab.ail.event.DnListener
Receives an event about a DN.
handleDnFunctionEvent(DnFunctionEvent) - Method in interface com.genesyslab.ail.event.DnFunctionListener
This method gets called when an event occurs on DN and is about a monitored function.
handleDnRoutingPointEvent(DnRoutingPointEvent) - Method in interface com.genesyslab.ail.event.DnRoutingPointListener
Receives an event about a DN.
handleInitEvent(InitEvent) - Method in interface com.genesyslab.ail.event.InitListener
Called while AIL is initializing
handleInteractionCallbackEvent(InteractionCallbackEvent) - Method in interface com.genesyslab.ail.event.InteractionCallbackListener
Deprecated. Receives an event about a callback status change of an InteractionVoiceCallback.
handleInteractionChatEvent(InteractionChatEvent) - Method in interface com.genesyslab.ail.event.InteractionChatListener
Receives an event about this InteractionChat.
handleInteractionEvent(InteractionEvent) - Method in interface com.genesyslab.ail.event.InteractionListener
Receives an event about this interaction.
handleInteractionEvent(RoutingInteractionEvent) - Method in interface com.genesyslab.ail.event.RoutingInteractionListener
Receives an event about this interaction.
handleInteractionOutboundEvent(InteractionOutboundEvent) - Method in interface com.genesyslab.ail.event.InteractionOutboundListener
Receives an outbound event about an outbound interaction.
handleKwInteractionContextEvent(KwInteractionContextEvent) - Method in interface com.genesyslab.ail.event.KwInteractionContextListener
Receives an event about an KwInteractionContext.
handleMonitorEvent(MonitorEvent) - Method in interface com.genesyslab.ail.monitor.MonitorListener
Receives an monitor event.
handlePlaceEvent(PlaceEvent) - Method in interface com.genesyslab.ail.event.PlaceListener
Receives an event on this place.
handleSRLEvent(SRLEvent) - Method in interface com.genesyslab.ail.srl.event.SRLListener
A SRL event occurred.
handleWorkbinEvent(WorkbinEvent) - Method in interface com.genesyslab.ail.event.WorkbinListener
An event occurred about a workbin.
HANDLING - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Indicates that the history item is being processed by an agent.
HANDLING_ - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Integer value for HANDLING.
hasAttachments() - Method in interface com.genesyslab.ail.InteractionMail
Returns true if this e-mail has attached files.
hasAttachments() - Method in interface com.genesyslab.ail.srl.StandardResponse
Returns true if this StandardResponse has attached files.
hashCode() - Method in class com.genesyslab.ail.Enum
 
HAVE_TO_CONTACT_PRIMARY - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Operation can only be performed by primary server
HAVE_TO_CONTACT_PRIMARY_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Operation can only be performed by primary server
HAVE_TO_CONTACT_SECONDARY - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Operation can only be performed by secondary server
HAVE_TO_CONTACT_SECONDARY_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Operation can only be performed by secondary server
HELD - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for held reason.
HELD - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status held.
HELD - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the network consult call is held.
HELD_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for held reason.
HELD_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status held.
HELD_ - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the network consult call is held.
HICOM_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
Hicom switch type.
HICOM_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
Hicom switch type.
History - Interface in com.genesyslab.ail
The history of a contact, which is stored in the Universal Contact Server database.
HistoryItem - Interface in com.genesyslab.ail
An element of the History of a Contact.
HistoryManager - Interface in com.genesyslab.ail
Manager of the contact histories stored in UCS database.
HOLD - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Hold this interaction.
HOLD - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Hold this interaction.
HOLD - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Hold this interaction.
HOLD_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Hold this interaction.
HOLD_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Hold this interaction.
HOLD_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Hold this interaction.
holdCall(Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.holdCall( Map, Map ).
holdCall(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Holds this call so that it can be retrieved later.
HOME_PHONE - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Home Phone.
HOME_PHONE_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Home Phone.
HOOK - Static variable in class com.genesyslab.ail.DnFunction.Type
Hook state.
HOOK_ - Static variable in class com.genesyslab.ail.DnFunction.Type
Hook state.

I

IDLE - Static variable in class com.genesyslab.ail.AbstractInteraction.Status
Interaction status idle.
IDLE - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status idle.
IDLE - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Constant for status Idle.
IDLE - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The interaction is idle.
IDLE_ - Static variable in class com.genesyslab.ail.AbstractInteraction.Status
Interaction status idle.
IDLE_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status idle.
IDLE_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Numeric constant for IDLE.
IDLE_ - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The interaction is idle.
IDLE_REROUTED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for rotating interaction.
idModified(String) - Method in interface com.genesyslab.ail.event.PlaceListener
The ID of the place has been modified.
IdObject - Interface in com.genesyslab.ail
A base class for all the objects that have an ID of type String.
IdObject.ObjectType - Interface in com.genesyslab.ail
Interface containing the object type constants.
IMEvent - Interface in com.genesyslab.ail.im
Represents an event during an Instant Messaging session.
IMInteractionContext - Interface in com.genesyslab.ail
Provides an interaction with Instant Messaging capabilities.
IMMessage - Interface in com.genesyslab.ail.im
Represents a message in an Instant Messaging session.
IMParty - Interface in com.genesyslab.ail.im
Represents a party event that can occur during an Instant Messaging session.
IMParty.Type - Class in com.genesyslab.ail.im
Constants for possible party types.
IMParty.Visibility - Class in com.genesyslab.ail.im
Possible constants for the visibility of a party.
IMPartyJoined - Interface in com.genesyslab.ail.im
Occurs in an Instant Messaging session when a party joined.
IMPartyLeft - Interface in com.genesyslab.ail.im
Occurs during an Instant Messaging chat session when a party left.
IMPartyReenter - Interface in com.genesyslab.ail.im
Occurs in an Instant Messaging session when a party joined.
IMTranscript - Interface in com.genesyslab.ail.im
Represents the update of the transcript in an Instant Messaging session.
IN_PROCESS - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Constant for status In Process.
IN_PROCESS_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Numeric constant for IN_PROCESS.
IN_SERVICE - Static variable in class com.genesyslab.ail.DnRoutingPoint.Status
In service
IN_SERVICE_ - Static variable in class com.genesyslab.ail.DnRoutingPoint.Status
In service
INACTIVE - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Status
Inactive campaign.
INACTIVE_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Status
Inactive campaign.
INBOUND - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Incoming call type.
INBOUND - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
An inbound, incoming call.
INBOUND - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
An inbound or incoming call.
INBOUND_ - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Incoming call type.
INBOUND_ - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
An inbound, incoming call.
INBOUND_ - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
An inbound or incoming call.
INBOUND_CALL - Static variable in class com.genesyslab.ail.ActionCode.Type
Inbound call.
INBOUND_CALL_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Inbound call.
INBOUND_COLLABORATION_REPLY - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type external inbound collaboration reply.
INBOUND_COLLABORATION_REPLY_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type external inbound collaboration reply.
INCORRECT_MEDIA_LIST - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Incorrect media list format
INCORRECT_MEDIA_LIST_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Incorrect media list format
INFO_CHANGED - Static variable in class com.genesyslab.ail.event.AbstractDnEvent.EventReason
Some information about the DN has changed.
INFO_CHANGED - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for info changed reason.
INFO_CHANGED - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
Some information about the DN has changed.
INFO_CHANGED - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for info changed reason.
INFO_CHANGED - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
Some information about the interaction has changed.
INFO_CHANGED_ - Static variable in class com.genesyslab.ail.event.AbstractDnEvent.EventReason
Some information about the DN has changed.
INFO_CHANGED_ - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for info changed reason.
INFO_CHANGED_ - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
Some information about the DN has changed.
INFO_CHANGED_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for info changed reason.
INFO_CHANGED_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
Some information about the interaction has changed.
INIT - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Init.
INIT - Static variable in class com.genesyslab.ail.event.AbstractDnEvent.EventReason
The listener has been added.
INIT - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for init reason.
INIT - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
The listener has been added.
INIT - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for init reason.
INIT - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The listener has been added.
INIT - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
The interaction tells its status to a new listener.
INIT_ - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Init.
INIT_ - Static variable in class com.genesyslab.ail.event.AbstractDnEvent.EventReason
The listener has been added.
INIT_ - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for init reason.
INIT_ - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
The listener has been added.
INIT_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for init reason.
INIT_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The listener has been added.
INIT_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
Numeric constant for INIT.
INIT_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Initiate a transfer of this interaction.
INIT_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Initiate a transfer of this interaction.
INIT_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Initiate a transfer of this interaction.
INIT_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Initiate a transfer of this interaction.
INIT_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Initiate a transfer of this interaction.
INIT_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Initiate a transfer of this interaction.
InitEvent - Interface in com.genesyslab.ail.event
An event reporting an initialization information
InitEventApplicationInfo - Interface in com.genesyslab.ail.event
An event reporting an initialization information
initiateConference(String, String, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.initiateConference( String, String, Map, Map, Map ).
initiateConference(String, String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.initiateConference( String, String, Map, Map, Map ).
initiateConference(String, String, Map, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Initiates a conference.
initiateConference(InteractionVoice, String, String, Map, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Initiates a conference on an existing NEW consult interaction.
INITIATED - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the network consult call is initiated.
INITIATED_ - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the network consult call is initiated.
initiateTransfer(String, String, String, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.initiateTransfer( String, String, String, Map, Map, Map ).
initiateTransfer(String, String, String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.initiateTransfer( String, String, String, Map, Map, Map ).
initiateTransfer(String, String, String, Map, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Initiates a transfer.
initiateTransfer(InteractionVoice, String, String, String, Map, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Initiates a transfer on an existing NEW consult interaction.
InitListener - Interface in com.genesyslab.ail.event
This listener can register for initialization events.
INT - Static variable in class com.genesyslab.ail.ChatParty.Visibility
Constant for internal visibility (coaching)
INT - Static variable in class com.genesyslab.ail.im.IMParty.Visibility
Constant for internal visibility (coaching).
INT_ - Static variable in class com.genesyslab.ail.ChatParty.Visibility
Constant for internal visibility (coaching).
INT_ - Static variable in class com.genesyslab.ail.im.IMParty.Visibility
Constant for internal visibility (coaching).
INT_OP_ATT - Static variable in class com.genesyslab.ail.Enumerator.Type
Interaction operational attribute.
INT_OP_ATT_ - Static variable in class com.genesyslab.ail.Enumerator.Type
Interaction operational attribute.
INTEGER - Static variable in class com.genesyslab.ail.CustomAttachedData.Type
Type Integer.
INTEGER_ - Static variable in class com.genesyslab.ail.CustomAttachedData.Type
Type Integer.
INTEGERVALUE - Static variable in class com.genesyslab.ail.InteractionAttributeMetaData.Type
Constant for the type Binary 'BinValue'.
INTEGERVALUE - Static variable in class com.genesyslab.ail.InteractionAttributeValue.Type
Constant for the type Binary 'BinValue'.
INTEGERVALUE_ - Static variable in class com.genesyslab.ail.InteractionAttributeMetaData.Type
Constant for the type Binary 'BinValue'.
INTEGERVALUE_ - Static variable in class com.genesyslab.ail.InteractionAttributeValue.Type
Constant for the type Binary 'BinValue'.
INTERACTION - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Interaction objects.
Interaction - Interface in com.genesyslab.ail
Representation of an interaction in the Agent Interaction Layer.
Interaction.Action - Class in com.genesyslab.ail
Constants for the possible actions on interactions, common for all media.
Interaction.Status - Class in com.genesyslab.ail
Constants for interaction statuses, common for all media.
Interaction.Type - Class in com.genesyslab.ail
Constants that describe the possible types of interactions.
INTERACTION_ID_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction identifier is not specified
INTERACTION_ID_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction identifier is not specified
INTERACTION_SUBTYPE_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction subtype is not specified
INTERACTION_SUBTYPE_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction subtype is not specified
INTERACTION_TYPE_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction type is not specified
INTERACTION_TYPE_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction type is not specified
InteractionAttributeMetaData - Interface in com.genesyslab.ail
InteractionAttributeMetaData is a facility for application to add new information in interaction for specific purposes.
InteractionAttributeMetaData.Type - Class in com.genesyslab.ail
Constants that describe the possible types of InteractionAttributeMetaData.
InteractionAttributeValue - Interface in com.genesyslab.ail
Defines a value for a specific InteractionAttributeMetaData.
InteractionAttributeValue.Type - Class in com.genesyslab.ail
Constants that describe the diferent types of InteractionAttribute.
InteractionCallbackEvent - Interface in com.genesyslab.ail.event
Deprecated. unused
InteractionCallbackListener - Interface in com.genesyslab.ail.event
Deprecated. unused
InteractionCallbackRequest - Interface in com.genesyslab.ail
An interaction created by the Callback Server in order to store data about a callback request.
InteractionChat - Interface in com.genesyslab.ail
A chat interaction with a customer.
InteractionChat.Action - Class in com.genesyslab.ail
Interaction chat actions.
InteractionChatEvent - Interface in com.genesyslab.ail.event
An event reporting a new message in a chat session.
InteractionChatEvent.Type - Class in com.genesyslab.ail.event
Constants for possible types of InteractionChatEvent
InteractionChatListener - Interface in com.genesyslab.ail.event
Listener for events on an InteractionChat session.
InteractionCoBrowse - Interface in com.genesyslab.ail
A CoBrowse interaction.
InteractionEvent - Interface in com.genesyslab.ail.event
An event on an Interaction.
InteractionEvent.EventReason - Class in com.genesyslab.ail.event
Constants for the possible event reasons.
InteractionEvent.Extension - Interface in com.genesyslab.ail.event
Contains the keys of the extensions possibly present in an InteractionEvent.
InteractionInvitationIn - Interface in com.genesyslab.ail.collaboration
InteractionInvitationIn is an interaction for the collaboration feature.
InteractionInvitationIn.Action - Class in com.genesyslab.ail.collaboration
Actions possible on incoming e-mails.
InteractionInvitationIn.Status - Class in com.genesyslab.ail.collaboration
Constants for interaction statuses, common for all media.
InteractionInvitationOut - Interface in com.genesyslab.ail.collaboration
InteractionInvitationOut is a fake interaction for the collaboration feature.
InteractionInvitationParentIn - Interface in com.genesyslab.ail.collaboration
InteractionInvitationParentIn is an interaction for the collaboration feature.
InteractionInvitationParentIn.Action - Class in com.genesyslab.ail.collaboration
Actions possible on incoming e-mails.
InteractionListener - Interface in com.genesyslab.ail.event
Receives events on an Interaction.
InteractionMail - Interface in com.genesyslab.ail
An e-mail exchanged between a customer and the Call Center.
InteractionMail.Action - Class in com.genesyslab.ail
Interaction mail actions.
InteractionMailIn - Interface in com.genesyslab.ail
This interface is for managing an inbound e-mail.
InteractionMailIn.Action - Class in com.genesyslab.ail
Actions possible on incoming e-mails.
InteractionMailOut - Interface in com.genesyslab.ail
This interface is for managing an outbound e-mail.
InteractionMailOut.Action - Class in com.genesyslab.ail
Actions possible on outgoing e-mails.
InteractionManager - Interface in com.genesyslab.ail
This class provides tools for managing interactions.
InteractionMultimedia - Interface in com.genesyslab.ail
A multimedia interaction handled by the Call Center.
InteractionMultimedia.StopProcessingReason - Class in com.genesyslab.ail
Constants that describe stop processing reasons.
InteractionMultimediaSummary - Interface in com.genesyslab.ail
Summary information for a multimedia interaction.
InteractionOpenMedia - Interface in com.genesyslab.ail
Manages an open media interaction.
InteractionOpenMediaSummary - Interface in com.genesyslab.ail
Deprecated. Use InteractionMultimediaSummary.
InteractionOutboundEvent - Interface in com.genesyslab.ail.event
An event reporting an outbound status change in an InteractionVoiceOutbound.
InteractionOutboundEvent.Type - Class in com.genesyslab.ail.event
Enum for the possible types of record status.
InteractionOutboundListener - Interface in com.genesyslab.ail.event
Listener for outbound events on an outbound interaction.
InteractionReplyOut - Interface in com.genesyslab.ail.collaboration
This interface represents a reply interaction sent by a participant in a collaboration session.
InteractionSummary - Interface in com.genesyslab.ail
Summary information for an interaction.
InteractionVoice - Interface in com.genesyslab.ail
A voice interaction.
InteractionVoice.Action - Class in com.genesyslab.ail
Enum for the actions that are possible on this interaction.
InteractionVoice.CallType - Class in com.genesyslab.ail
Enum for the type of the phone call.
InteractionVoice.MakeCallType - Class in com.genesyslab.ail
Enum for the type of phone call to make.
InteractionVoice.NetworkStatus - Class in com.genesyslab.ail
Enum the possible network status of an interaction.
InteractionVoiceCallback - Interface in com.genesyslab.ail
A voice interaction dedicated to process callback requests.
InteractionVoiceCallback.Action - Class in com.genesyslab.ail
Deprecated. since 7.0
InteractionVoiceCallback.CallbackStatus - Class in com.genesyslab.ail
Enum for the callback-oriented status of this interaction.
InteractionVoiceOutbound - Interface in com.genesyslab.ail
Deprecated. You should use the OutboundChain interface.
InteractionVoiceOutbound.Action - Class in com.genesyslab.ail
Deprecated. You should use the OutboundChain interface.
InteractionVoiceOutbound.OutboundStatus - Class in com.genesyslab.ail
Deprecated. You should use the OutboundChain interface.
InteractionVoiceOutbound.TreatmentType - Class in com.genesyslab.ail
Deprecated. You should use the OutboundChain interface.
InteractionWebcallback - Interface in com.genesyslab.ail
A request for callback sent through the web
InteractionWebcallback.Action - Class in com.genesyslab.ail
To be used in the methods of the interface Possible.
InteractionWebcallback.WcbStatus - Class in com.genesyslab.ail
Constants for Webcallback statuses.
InteractionWebcallback.WcbType - Class in com.genesyslab.ail
Constants for Webcallback types.
INTERNAL - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Internal call type.
INTERNAL - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
Internal error.
INTERNAL - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
An internal call.
INTERNAL - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
An internal call.
INTERNAL_ - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Internal call type.
INTERNAL_ - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
Internal error.
INTERNAL_ - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
An internal call.
INTERNAL_ - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
An internal call.
INTERNAL_CALL - Static variable in class com.genesyslab.ail.ActionCode.Type
Internal call.
INTERNAL_CALL_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Internal call.
INTRUDE - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction change due to an intrude operation.
INTRUDE_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction change due to an intrude operation.
INVALID_INTERACTION_DATA - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid interaction data
INVALID_INTERACTION_DATA_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid interaction data
INVALID_INTERACTION_IDENTIFIER - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid interaction identifier (too short/long or invalid characters)
INVALID_INTERACTION_IDENTIFIER_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid interaction identifier (too short/long or invalid characters)
INVALID_NUMBER - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The number is invalid.
INVALID_NUMBER_ - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The number is invalid.
INVALID_PASSWORD - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The given password is incorrect.
INVALID_PASSWORD_ - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The given password is incorrect.
INVALID_PROPERTY_TYPE - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid property type specified
INVALID_PROPERTY_TYPE_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid property type specified
INVALID_PROTOCOL_MESSAGE - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid protocol message
INVALID_PROTOCOL_MESSAGE_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid protocol message
INVALID_REQUEST - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Received request has wrong request type
INVALID_REQUEST_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Received request has wrong request type
INVALID_TIME - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Received time does not meet request conditions (for example, reschedule in the past)
INVALID_TIME_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Received time does not meet request conditions (for example, reschedule in the past)
INVALID_TIME_FORMAT - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid time format specified for one of the attributes
INVALID_TIME_FORMAT - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
OCS cannot convert string to time (for example, 25/45/00)
INVALID_TIME_FORMAT_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid time format specified for one of the attributes
INVALID_TIME_FORMAT_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
OCS cannot convert string to time (for example, 25/45/00)
InvalidParameterException - Exception in com.genesyslab.ail.exception
Exception thrown when a parameter in a request was incorrect.
InvalidParameterException(String, Object, String) - Constructor for exception com.genesyslab.ail.exception.InvalidParameterException
Constructor for this exception.
InvalidStatusException - Exception in com.genesyslab.ail.exception
Exception thrown when the status of an object was incorrect for the request.
InvalidStatusException(IdObject, Enum, Enum, String) - Constructor for exception com.genesyslab.ail.exception.InvalidStatusException
Constructor for this exception.
invitationCreated(String) - Method in interface com.genesyslab.ail.event.InvitationListener
This method is called if an InteractionInvitationOut was added for an InteractionMailOut.
invitationDeleted(String) - Method in interface com.genesyslab.ail.event.InvitationListener
This method is called if an InteractionInvitationOut was cancelled for an InteractionMailOut.
InvitationListener - Interface in com.genesyslab.ail.event
Listener for events on a InteractionInvitationOut.
invitationSent(String) - Method in interface com.genesyslab.ail.event.InvitationListener
This method is called if an InteractionInvitationOut was deleted for an InteractionMailOut.
IPMX_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
Ipmx switch type.
IPMX_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
Ipmx switch type.
IS - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Indicates the service managing communication with Interaction Server.
IS_ - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Integer representation of IS.
isActive() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns the active status of this ContactAttributeMetaData as a boolean.
isActive() - Method in interface com.genesyslab.ail.InteractionAttributeMetaData
Returns the active status of this InteractionAttributeMetaData as a boolean.
isAgent() - Method in interface com.genesyslab.ail.Person
Returns true if this Person is actually an agent.
isAgent() - Method in interface com.genesyslab.ail.PersonSummary
Returns true if this PersonSummary is really an agent.
isArchive() - Method in interface com.genesyslab.ail.HistoryItem
Returns true if this item belongs to the archive history.
isArchiveEnabled() - Method in interface com.genesyslab.ail.HistoryManager
Returns true if Archive database is enable.
isASMCall(Interaction) - Method in interface com.genesyslab.ail.OutboundService
Returns true if an interaction is in ASM call mode.
isAvailable() - Method in interface com.genesyslab.ail.CallbackService
Deprecated.  
isBridged() - Method in interface com.genesyslab.ail.InteractionVoice
Returns true if this interaction status is bridged.
isCapable(InteractionVoice.Action) - Method in interface com.genesyslab.ail.Switch
Returns true if this switch is capable of doing this action.
isCapable(Dn.Action) - Method in interface com.genesyslab.ail.Switch
Returns true if this switch is capable of doing this action.
isCaseSensitive() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns the case sensitive status of this ContactAttributeMetaData as a boolean.
isCaseSensitive() - Method in interface com.genesyslab.ail.srl.SearchSRLAttribute
Returns true if this search for this attribute is case sensitive.
isConferenceOwner() - Method in interface com.genesyslab.ail.InteractionVoice
Indicates if this party has initiated the conference.
isConnected() - Method in interface com.genesyslab.ail.ChatParty
Return true if this party is currently connected.
isDefault() - Method in interface com.genesyslab.ail.CustomAttachedDataValue
Returns true if this value is a default one.
isDefault() - Method in interface com.genesyslab.ail.EnumValue
Returns true if this is the default value.
isDefault() - Method in interface com.genesyslab.ail.InteractionAttributeValue
Returns whether or not this value is a default value for the associated interaction attribute metadata.
isDirty() - Method in interface com.genesyslab.ail.Savable
Returns true if this object has been modified since it was last saved.
isDNDOn() - Method in interface com.genesyslab.ail.event.PlaceEventDNDStatusChanged
Returns true if the feature has been turned on.
isDone() - Method in interface com.genesyslab.ail.HistoryItem
Returns true if this interaction is terminated.
isDone() - Method in interface com.genesyslab.ail.Interaction
Returns true if the Interaction has been marked as terminated.
isDualStepPossible() - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use Possible.isPossible(com.genesyslab.ail.Enum) instead.
isEnabled() - Method in interface com.genesyslab.ail.AbstractDnSummary
Returns the Configuration Layer status.
isEnabled() - Method in interface com.genesyslab.ail.Person
Returns the Configuration Layer status of the Person object.
isEnabled() - Method in interface com.genesyslab.ail.PersonSummary
Returns the Configuration Layer status of the Person object.
isEnabled() - Method in interface com.genesyslab.ail.Place
Returns the status of the Place object in the Configuration Layer.
isEnabled() - Method in interface com.genesyslab.ail.PlaceSummary
Returns the Configuration Layer status of the Place object.
isEnabled() - Method in interface com.genesyslab.ail.SkillSummary
Returns the Configuration Layer status of this skill.
isEnabled() - Method in interface com.genesyslab.ail.ViewSummary
Returns the Configuration Layer status of this view.
isEnabled() - Method in interface com.genesyslab.ail.WorkbinSummary
Returns the Configuration Layer status of this workbin.
IsErrorException - Exception in com.genesyslab.ail.exception
Exception thrown when a request to the telephony service fails.
IsErrorException(String, ServiceStatus.Status, int, String) - Constructor for exception com.genesyslab.ail.exception.IsErrorException
Constructor for this exception.
IsErrorException.Type - Class in com.genesyslab.ail.exception
Constants for interaction statuses, common for all media.
isEscalated() - Method in interface com.genesyslab.ail.InteractionMailIn
Returns true if this e-mail was escalated.
isIncoming() - Method in interface com.genesyslab.ail.InteractionVoice
Returns the direction of this call.
isLastPasswordErrorCodeExternal() - Method in interface com.genesyslab.ail.Person
Returns true if an external server made the authentication.
isLogoutAcknowledged() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Returns true when OutboundCampaignInfo.requestLogout() has been acknowledged by the Outbound Server.
isMarkDoneAvailable() - Method in interface com.genesyslab.ail.InteractionMultimedia
Returns true if this interaction can be stopped with no more processing.
isNetworkControllingParty() - Method in interface com.genesyslab.ail.InteractionVoice
Returns true if this interaction is the controlling party in a network attended transfer or conference consultation.
isNode() - Method in interface com.genesyslab.ail.FilterTreeElement
Returns the status of the real object.
isOnLine() - Method in interface com.genesyslab.ail.InteractionChat
Returns true if the interaction has a corresponding session in the Chat Server.
isOnline() - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Returns true if the media of this interaction is a connected media.
isParentView() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationIn
Gets the InvitationIn point of view, true if it is Parent point of view or false if it is Child point of view..
isPossible(Enum) - Method in interface com.genesyslab.ail.Possible
Returns true if this request is possible.
isPredefinedValue() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the predefined status of this ContactAttributeValue as a boolean.
isPrimary() - Method in interface com.genesyslab.ail.ContactAttributeValue
Returns the primary status of this ContactAttributeValue as a boolean.
isQAReview() - Method in interface com.genesyslab.ail.InteractionMailOut
Returns true if this interaction is submitted for QA review.
isReadOnly() - Method in interface com.genesyslab.ail.OutboundChain
Returns true if this chain does not belong to an active campaign.
isReadOnlyAttachedData(String) - Method in interface com.genesyslab.ail.InteractionManager
Checks wether an attached data can be modified by an agent.
isReverse() - Method in interface com.genesyslab.ail.SortableContactAttribute
Returns the boolean value associated with this attribute name.
isReverse() - Method in interface com.genesyslab.ail.SortableInteractionAttribute
Returns the boolean value associated to this attribute.
isScheduled() - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Returns true if this interaction was created when executing a callback.
isScheduled() - Method in interface com.genesyslab.ail.OutboundChain
Returns true if the active record was created when executing a callback.
isSearchable() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns the searchability of this ContactAttributeMetaData as a boolean.
isSearchPrimaryValueOnly() - Method in interface com.genesyslab.ail.ContactManager
Indicates whether the connected UCS searches on primary values only.
IsServiceException - Exception in com.genesyslab.ail.exception
Exception thrown when a request to the interaction server service fails.
IsServiceException(String, ServiceStatus.Status) - Constructor for exception com.genesyslab.ail.exception.IsServiceException
Constructor for this exception.
isSingleStepPossible() - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use Possible.isPossible(com.genesyslab.ail.Enum) instead.
isSortable() - Method in interface com.genesyslab.ail.ContactAttributeMetaData
Returns the sortability of this ContactAttributeMetaData as a boolean.
isSortable() - Method in interface com.genesyslab.ail.InteractionAttributeMetaData
Returns the sortability of this InteractionAttributeMetaData as a boolean.
isStatusChanged() - Method in interface com.genesyslab.ail.event.AbstractInteractionEvent
Returns true if status has changed.
isStatusChanged() - Method in interface com.genesyslab.ail.event.InteractionEvent
Returns true if this event announces a change in the status of the interaction.
isStatusChanged() - Method in interface com.genesyslab.ail.event.RoutingInteractionEvent
Returns true if the status has changed.
isString() - Method in interface com.genesyslab.ail.ResourceProperty
Gets the resource value type.
IsTimeoutException - Exception in com.genesyslab.ail.exception
Exception thrown when a request to the interaction server service times out.
IsTimeoutException(String, int) - Constructor for exception com.genesyslab.ail.exception.IsTimeoutException
Constructor for this exception.
isUndoAvailable() - Method in interface com.genesyslab.ail.Contact
Indicates if the Contact.undoMerge() method can be called for this Contact.
isWorkmodeCapable(Dn.Workmode) - Method in interface com.genesyslab.ail.Switch
Returns true if this switch is capable of handling this workmode.
isWorkmodePossible(Dn.Workmode) - Method in interface com.genesyslab.ail.Dn
Checks if a workmode is available on this Dn.
ITX_MANAGER_INTERNAL - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction manager failure (or database failure)
ITX_MANAGER_INTERNAL_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction manager failure (or database failure)
IVR - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
IVR - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to an IVR.
IVR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
IVR_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to an IVR.

K

KEY_MISSING - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Some mandatory keys are missing
KEY_MISSING_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Some mandatory keys are missing
killFactory() - Method in class com.genesyslab.ail.AilLoader
Kills the current factory.
KNOWLEDGE_WORKER - Static variable in class com.genesyslab.ail.Switch.Type
Knowledge worker switch type.
KNOWLEDGE_WORKER_ - Static variable in class com.genesyslab.ail.Switch.Type
Knowledge worker switch type.
KwInteractionContext - Interface in com.genesyslab.ail
An interface providing additional methods to process Knowledge Worker requests and events.
KwInteractionContext.Action - Class in com.genesyslab.ail
Actions that are possible on a KwInteractionContext.
KwInteractionContext.Reason - Class in com.genesyslab.ail
Constants for the reason associated with the status of a KwInteractionContext.
KwInteractionContext.Status - Class in com.genesyslab.ail
Constants for the status of a KwInteractionContext.
KwInteractionContextEvent - Interface in com.genesyslab.ail.event
An event reporting KwInteractionContext status changes.
KwInteractionContextListener - Interface in com.genesyslab.ail.event
Listener for events on an KwInteractionContext.
KwService - Interface in com.genesyslab.ail
Provides Knowledge Worker Service.

L

LAST_COLL_DIGITS - Static variable in interface com.genesyslab.ail.event.RoutingInteractionEvent.Extension
This key provides the last collected digits of some treatment like Collect-Digits or PlayAnnouncementAndCollectDigits.
LEAVE - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction left.
LEAVE_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction left.
LEAVE_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Leave the current conference.
LEAVE_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Leave the current conference.
LEAVE_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Leave the current conference.
LEAVE_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Leave the current conference.
LEAVE_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Leave the current conference.
LEAVE_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Leave the current conference.
leaveConference(Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.leaveConference( Map, Map ).
leaveConference(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Leaves the conference.
LICENSE - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The request failed for licence reasons.
LICENSE - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that the service cannot be connected for license reasons.
LICENSE_ - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The request failed for licence reasons.
LICENSE_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of LICENSE.
LICENSE_UNAVAILABLE - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Could not checkout license
LICENSE_UNAVAILABLE_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Could not checkout license
LIMIT_PROXY_CLIENTS_REACHED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Number of through-proxy cleints has reached its limit
LIMIT_PROXY_CLIENTS_REACHED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Number of through-proxy cleints has reached its limit
LISTEN_DISCONNECT - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Plays 'music on hold' to a party in a conference.
LISTEN_DISCONNECT_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Plays 'music on hold' to a party in a conference.
LISTEN_RECONNECT - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Cancels 'music on hold' to a party in a conference.
LISTEN_RECONNECT_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Cancels 'music on hold' to a party in a conference.
listenDisconnect(String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Plays 'music on hold' to a party in the conference.
listenReconnect(String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Cancels 'music on hold' to a party in the conference.
LOGGED_IN - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
This event is generated because the DN was logged in.
LOGGED_IN_ - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
This event is generated because the DN was logged in.
LOGGED_OUT - Static variable in class com.genesyslab.ail.Dn.Status
Logged out.
LOGGED_OUT - Static variable in class com.genesyslab.ail.Media.Status
Media status Logged out.
LOGGED_OUT - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is logged out.
LOGGED_OUT - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Logged out.
LOGGED_OUT_ - Static variable in class com.genesyslab.ail.Dn.Status
Logged out.
LOGGED_OUT_ - Static variable in class com.genesyslab.ail.Media.Status
Media status Logged out.
LOGGED_OUT_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for LOGGED_OUT.
LOGGED_OUT_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Logged out.
LOGIN - Static variable in class com.genesyslab.ail.ActionCode.Type
Login.
login(Place, String, String, String, Dn.Workmode, Map, Map) - Method in interface com.genesyslab.ail.Agent
Logs this agent on all the DNs of this place.
login(Place, String, String, String, Dn.Workmode, Map) - Method in interface com.genesyslab.ail.Agent
Deprecated. Use Agent.login( Place, String, String, String, Dn.Workmode, Map, Map ).
LOGIN - Static variable in class com.genesyslab.ail.Dn.Action
Login.
login(String, String, String, Dn.Workmode, Map) - Method in interface com.genesyslab.ail.Dn
Same as login( loginId, password, queue, workmode, reasons, null ).
login(String, String, String, Dn.Workmode, Map, Map) - Method in interface com.genesyslab.ail.Dn
Logs in this DN on this queue.
LOGIN - Static variable in class com.genesyslab.ail.Media.Action
The 'login' action.
login(String, String) - Method in interface com.genesyslab.ail.Media
Logs this media in.
login(String, String, String, Dn.Workmode, Map) - Method in interface com.genesyslab.ail.Place
Deprecated. since 7.0. Please use Place.login(String, String, String, Dn.Workmode, Map, Map).
login(String, String, String, Dn.Workmode, Map, Map) - Method in interface com.genesyslab.ail.Place
Logs an agent on all the Dns of this place.
LOGIN_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Login.
LOGIN_ - Static variable in class com.genesyslab.ail.Dn.Action
Login.
LOGIN_ - Static variable in class com.genesyslab.ail.Media.Action
The 'login' action.
LOGIN_INCORRECT - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that provided login or password is incorrect (client mode).
LOGIN_INCORRECT_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of LOGIN_INCORRECT.
LoginId - Interface in com.genesyslab.ail
The login ID of an agent on a switch.
loginMultimedia(Place, Collection, String, String) - Method in interface com.genesyslab.ail.Agent
Logs this agent in the specified media.
loginMultimedia(Agent, Collection, String, String) - Method in interface com.genesyslab.ail.Place
Logs in this agent on the specified media.
LOGOUT - Static variable in class com.genesyslab.ail.ActionCode.Type
Logout.
logout(String, Map, Map) - Method in interface com.genesyslab.ail.Agent
Logs the agent out of all the DNs of the current place.
logout(String, Map) - Method in interface com.genesyslab.ail.Agent
Deprecated. Use Agent.logout( String, Map, Map ).
LOGOUT - Static variable in class com.genesyslab.ail.Dn.Action
Logout.
logout(String, Map, Map) - Method in interface com.genesyslab.ail.Dn
Logs out this DN.
logout(String, Map) - Method in interface com.genesyslab.ail.Dn
Same as logout( queue, reasons, null ).
logout() - Method in interface com.genesyslab.ail.Dn
Same as logout( null, null, null ).
LOGOUT - Static variable in class com.genesyslab.ail.Media.Action
The 'logout' action.
logout(String, String) - Method in interface com.genesyslab.ail.Media
Logs this media out.
logout() - Method in interface com.genesyslab.ail.Place
Calls Place.logout(String, Map, Map) with default parameters.
logout(String, Map) - Method in interface com.genesyslab.ail.Place
Deprecated. since 7.0. Please use Place.logout(String, Map, Map).
logout(String, Map, Map) - Method in interface com.genesyslab.ail.Place
Logs out all the Dns of this place.
LOGOUT_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Logout.
LOGOUT_ - Static variable in class com.genesyslab.ail.Dn.Action
Logout.
LOGOUT_ - Static variable in class com.genesyslab.ail.Media.Action
The 'logout' action.
LOGOUT_ACKNOWLEDGE - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
The logout request has been accepted.
LOGOUT_ACKNOWLEDGE_ - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
The logout request has been accepted.
logoutMultimedia(Collection, String, String) - Method in interface com.genesyslab.ail.Agent
Logs out the specified media.
logoutMultimedia(Collection, String, String) - Method in interface com.genesyslab.ail.Place
Logs out the specified media.
lookupInteraction(String, String) - Method in interface com.genesyslab.ail.AilFactory
Returns the AbstractInteraction with these parameters, or null if not found.

M

mAdditionalInformation - Variable in class com.genesyslab.ail.ApplicationInfo
 
MAKE_CALL - Static variable in class com.genesyslab.ail.Dn.Action
Make call.
MAKE_CALL - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Make a call on this interaction.
MAKE_CALL - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Make a call on this interaction.
MAKE_CALL - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Make a call on this interaction.
MAKE_CALL_ - Static variable in class com.genesyslab.ail.Dn.Action
Make call.
MAKE_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Make a call on this interaction.
MAKE_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Make a call on this interaction.
MAKE_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Make a call on this interaction.
makeCall(String, String, InteractionVoice.MakeCallType, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.makeCall( String, String, InteractionVoice.MakeCallType, Map, Map, Map ).
makeCall(String, String, InteractionVoice.MakeCallType, Map, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Dials a number on a new interaction.
MANAGE - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Manage.
MANAGE_ - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Manage.
mAnnex - Variable in class com.genesyslab.ail.ApplicationInfo
The annex of this application as specified in the Configuration Layer.
MANUAL - Static variable in class com.genesyslab.ail.srl.StandardResponse.UsageType
Constant for the 'Manual' type.
MANUAL_ - Static variable in class com.genesyslab.ail.srl.StandardResponse.UsageType
Constant for the 'Manual' type.
MANUAL_IN - Static variable in class com.genesyslab.ail.Dn.Workmode
Manual in.
MANUAL_IN_ - Static variable in class com.genesyslab.ail.Dn.Workmode
Manual in.
mApplicationDBID - Variable in class com.genesyslab.ail.ApplicationInfo
The identifier of the application in the Configuration Layer.
mApplicationName - Variable in class com.genesyslab.ail.ApplicationInfo
The name of the application in the Configuration Layer.
mApplicationPassword - Variable in class com.genesyslab.ail.ApplicationInfo
The password of the application in the Configuration Layer.
mApplicationTenantDBIDs - Variable in class com.genesyslab.ail.ApplicationInfo
The tenant DBIDs of this application as specified in the Configuration Layer.
mApplicationType - Variable in class com.genesyslab.ail.ApplicationInfo
The type of application as specified in the Configuration Layer.
mApplicationVersion - Variable in class com.genesyslab.ail.ApplicationInfo
The version of the application in the Configuration Layer.
MARK_DONE - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'mark done' action.
MARK_DONE - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'mark done' action.
MARK_DONE - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'mark done' action.
MARK_DONE - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'mark done' action.
MARK_DONE - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'mark done' action.
MARK_DONE - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'mark done' action.
MARK_DONE - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'mark done' action.
MARK_DONE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Mark this interaction done.
MARK_DONE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Mark this interaction done.
MARK_DONE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Mark this interaction done.
MARK_DONE - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'mark done' action.
MARK_DONE_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'mark done' action.
MARK_DONE_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'mark done' action.
MARK_DONE_ - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'mark done' action.
MARK_DONE_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'mark done' action.
MARK_DONE_ - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'mark done' action.
MARK_DONE_ - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'mark done' action.
MARK_DONE_ - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'mark done' action.
MARK_DONE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Mark this interaction done.
MARK_DONE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Mark this interaction done.
MARK_DONE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Mark this interaction done.
MARK_DONE_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'mark done' action.
MARK_PROCESSED - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Mark this interaction as processed.
MARK_PROCESSED_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Mark this interaction as processed.
markDone(Place) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationIn
Marks this call as done.
markDone(Place) - Method in interface com.genesyslab.ail.collaboration.InteractionReplyOut
Marks this call as done.
markDone() - Method in interface com.genesyslab.ail.Interaction
Marks this Interaction as done.
markProcessed() - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Marks this interaction as processed in the Outbound Server.
markProcessed() - Method in interface com.genesyslab.ail.OutboundChain
Sends a Mark Processed request to the Outbound Server for the active record of the outbound chain.
mAutoRestart - Variable in class com.genesyslab.ail.ApplicationInfo
The boolean autorestart value in the Configuration Layer.
MAX - Static variable in class com.genesyslab.ail.AbstractDn.Status
The number of statuses.
max() - Static method in class com.genesyslab.ail.AbstractDn.Status
The number of statuses.
MAX - Static variable in class com.genesyslab.ail.AbstractDn.Type
The maximum number of types.
max() - Static method in class com.genesyslab.ail.AbstractDn.Type
The maximum number of types.
MAX - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
The maximum number of call types.
max() - Static method in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
The number of call types.
MAX - Static variable in class com.genesyslab.ail.AbstractInteraction.Status
The maximum number of statuses.
max() - Static method in class com.genesyslab.ail.AbstractInteraction.Status
 
MAX - Static variable in class com.genesyslab.ail.ActionCode.Type
Number of types.
max() - Static method in class com.genesyslab.ail.ActionCode.Type
Number of types.
MAX - Static variable in class com.genesyslab.ail.AilLoader.ApplicationType
The maximum number of ApplicationType.
max() - Static method in class com.genesyslab.ail.AilLoader.ApplicationType
The maximum number of ApplicationType.
MAX - Static variable in class com.genesyslab.ail.CallbackRecord.Action
The maximum number of actions.
max() - Static method in class com.genesyslab.ail.CallbackRecord.Action
The maximum number of actions.
MAX - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
max() - Static method in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
MAX - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
max() - Static method in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
MAX - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackType
 
max() - Static method in class com.genesyslab.ail.CallbackRecord.CallbackType
 
MAX - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
The maximum number of call results.
max() - Static method in class com.genesyslab.ail.CallbackRecord.CallResult
The maximum number of call results.
MAX - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
The maximum number of reasons.
max() - Static method in class com.genesyslab.ail.CallbackRecord.Reason
The maximum number of reasons.
MAX - Static variable in class com.genesyslab.ail.CallbackRecord.Status
The maximum number of statuses.
max() - Static method in class com.genesyslab.ail.CallbackRecord.Status
The maximum number of statuses.
MAX - Static variable in class com.genesyslab.ail.ChatParty.Type
Return the number of Type values
max() - Static method in class com.genesyslab.ail.ChatParty.Type
Return the number of types.
MAX - Static variable in class com.genesyslab.ail.ChatParty.Visibility
Returns the number of Visibility values
max() - Static method in class com.genesyslab.ail.ChatParty.Visibility
Returns the number of Visibility values.
MAX - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
The number of defined constants.
max() - Static method in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
The number of actions.
MAX - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
The number of defined constants.
max() - Static method in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
The number of statuses.
MAX - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
The number of defined constants.
max() - Static method in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
The number of actions.
MAX - Static variable in class com.genesyslab.ail.collaboration.Participant.Type
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.collaboration.Participant.Type
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.ContactAttributeMetaData.Type
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.ContactAttributeMetaData.Type
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.ContactAttributeValue.Type
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.ContactAttributeValue.Type
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.CustomAttachedData.Type
 
max() - Static method in class com.genesyslab.ail.CustomAttachedData.Type
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.Dn.Action
The maximum number of actions.
max() - Static method in class com.genesyslab.ail.Dn.Action
The maximum number of actions.
MAX - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. The maximum number of media.
max() - Static method in class com.genesyslab.ail.Dn.Media
Deprecated. The maximum number of media.
MAX - Static variable in class com.genesyslab.ail.Dn.Status
The maximum number of statuses.
max() - Static method in class com.genesyslab.ail.Dn.Status
The maximum number of statuses.
MAX - Static variable in class com.genesyslab.ail.Dn.Workmode
The maximum number of work modes.
max() - Static method in class com.genesyslab.ail.Dn.Workmode
The maximum number of work modes.
MAX - Static variable in class com.genesyslab.ail.DnFunction.Action
The maximum number of actions.
max() - Static method in class com.genesyslab.ail.DnFunction.Action
The maximum number of actions.
MAX - Static variable in class com.genesyslab.ail.DnFunction.Status
The maximum number of statuses.
max() - Static method in class com.genesyslab.ail.DnFunction.Status
The maximum number of statuses.
MAX - Static variable in class com.genesyslab.ail.DnFunction.Type
The maximum number of functions.
max() - Static method in class com.genesyslab.ail.DnFunction.Type
The maximum number of functions.
MAX - Static variable in class com.genesyslab.ail.DnRoutingPoint.Status
The maximum number of statuses
max() - Static method in class com.genesyslab.ail.DnRoutingPoint.Status
The maximum number of statuses
MAX - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
The maximum number of types
max() - Static method in class com.genesyslab.ail.DnRoutingPoint.Type
The maximum number of types
max() - Static method in class com.genesyslab.ail.Enum
Returns the maximum value for this enumerated type.
MAX - Static variable in class com.genesyslab.ail.Enumerator.Type
The number of types.
max() - Static method in class com.genesyslab.ail.Enumerator.Type
The number of types.
MAX - Static variable in class com.genesyslab.ail.event.AbstractDnEvent.EventReason
The number of reasons.
max() - Static method in class com.genesyslab.ail.event.AbstractDnEvent.EventReason
The number of reasons.
MAX - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
The maximum number of types.
max() - Static method in class com.genesyslab.ail.event.CampaignEvent.Type
The maximum number of types.
MAX - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
The maximum number of event reasons.
max() - Static method in class com.genesyslab.ail.event.DnEvent.EventReason
The maximum number of event reasons.
MAX - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The maximum number of event reasons.
max() - Static method in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The maximum number of event reasons.
MAX - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
Returns the number of Type values.
max() - Static method in class com.genesyslab.ail.event.InteractionChatEvent.Type
Returns the number of Type.
MAX - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
The number of event reasons.
max() - Static method in class com.genesyslab.ail.event.InteractionEvent.EventReason
The number of event reasons.
MAX - Static variable in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
The maximum number of types.
max() - Static method in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
The maximum number of types.
MAX - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The maximum number of reasons.
max() - Static method in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The maximum number of reasons.
MAX - Static variable in class com.genesyslab.ail.exception.NoAvailableDnException.Reason
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.exception.NoAvailableDnException.Reason
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
The number of constants.
max() - Static method in class com.genesyslab.ail.exception.OutboundServiceException.Type
The number of constants.
MAX - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The number of constants.
max() - Static method in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The number of constants.
MAX - Static variable in class com.genesyslab.ail.FilterLeaf.LeafOperator
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.FilterLeaf.LeafOperator
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.FilterLeaf.LeafWildcard
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.FilterLeaf.LeafWildcard
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.FilterNode.NodeOperator
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.FilterNode.NodeOperator
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.im.IMParty.Type
Return the number of Type values.
max() - Static method in class com.genesyslab.ail.im.IMParty.Type
Return the number of types.
MAX - Static variable in class com.genesyslab.ail.im.IMParty.Visibility
Returns the number of Visibility values.
max() - Static method in class com.genesyslab.ail.im.IMParty.Visibility
Returns the number of Visibility values.
MAX - Static variable in class com.genesyslab.ail.Interaction.Action
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.Interaction.Action
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.Interaction.Status
 
max() - Static method in class com.genesyslab.ail.Interaction.Status
The number of statuses.
MAX - Static variable in class com.genesyslab.ail.Interaction.Type
 
max() - Static method in class com.genesyslab.ail.Interaction.Type
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.InteractionAttributeMetaData.Type
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.InteractionAttributeMetaData.Type
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.InteractionAttributeValue.Type
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.InteractionAttributeValue.Type
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.InteractionChat.Action
The number of defined constants.
max() - Static method in class com.genesyslab.ail.InteractionChat.Action
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.InteractionMail.Action
The number of defined constants.
max() - Static method in class com.genesyslab.ail.InteractionMail.Action
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
The number of defined constants.
max() - Static method in class com.genesyslab.ail.InteractionMailIn.Action
The number of actions.
MAX - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.InteractionMailOut.Action
The number of actions.
MAX - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
 
max() - Static method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
The number of statuses.
MAX - Static variable in class com.genesyslab.ail.InteractionVoice.Action
The maximum number of actions.
max() - Static method in class com.genesyslab.ail.InteractionVoice.Action
The maximum number of actions.
MAX - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
The maximum number of call types.
max() - Static method in class com.genesyslab.ail.InteractionVoice.CallType
The maximum number of call types.
MAX - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
The maximum number of call types.
max() - Static method in class com.genesyslab.ail.InteractionVoice.MakeCallType
The maximum number of call types.
MAX - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
The maximum number of statuses.
max() - Static method in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Returns maximum number of statuses.
MAX - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. The maximum number of actions.
max() - Static method in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. The maximum number of actions.
MAX - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The maximum number of statuses.
max() - Static method in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The maximum number of statuses.
MAX - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. The maximum number of actions.
max() - Static method in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. The maximum number of actions.
MAX - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. The maximum number of statuses.
max() - Static method in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. The maximum number of statuses.
MAX - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType
Deprecated. The maximum number of treatments.
max() - Static method in class com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType
Deprecated. The maximum number of treatments.
MAX - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
The number of defined constants.
max() - Static method in class com.genesyslab.ail.InteractionWebcallback.Action
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
The number of actions.
max() - Static method in class com.genesyslab.ail.KwInteractionContext.Action
The number of actions.
MAX - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
The number of actions.
max() - Static method in class com.genesyslab.ail.KwInteractionContext.Reason
The number of actions.
MAX - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
The number of actions.
max() - Static method in class com.genesyslab.ail.KwInteractionContext.Status
The number of actions.
MAX - Static variable in class com.genesyslab.ail.Media.Action
 
max() - Static method in class com.genesyslab.ail.Media.Action
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.Media.Reason
 
max() - Static method in class com.genesyslab.ail.Media.Reason
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.Media.Status
 
max() - Static method in class com.genesyslab.ail.Media.Status
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.MediaType
The number of Media.
max() - Static method in class com.genesyslab.ail.MediaType
The number of Media.
MAX - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
 
MAX - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.DnType
 
MAX - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
 
MAX - Static variable in class com.genesyslab.ail.monitor.Notification.Mode
 
MAX - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
The number of defined constants.
max() - Static method in class com.genesyslab.ail.OutboundCampaignInfo.Action
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
The number of defined constants.
max() - Static method in class com.genesyslab.ail.OutboundCampaignInfo.Mode
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Status
The number of defined constants.
max() - Static method in class com.genesyslab.ail.OutboundCampaignInfo.Status
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.OutboundChain.Reason
 
max() - Static method in class com.genesyslab.ail.OutboundChain.Reason
The number of defined constants, also the next possible value for a new constant.
MAX - Static variable in class com.genesyslab.ail.OutboundChain.TreatmentType
The maximum number of treatments.
max() - Static method in class com.genesyslab.ail.OutboundChain.TreatmentType
The maximum number of treatments.
MAX - Static variable in class com.genesyslab.ail.OutboundRecord.Action
The number of defined constants.
max() - Static method in class com.genesyslab.ail.OutboundRecord.Action
Returns the number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.OutboundRecord.CallbackType
 
max() - Static method in class com.genesyslab.ail.OutboundRecord.CallbackType
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
The maximum number of call results.
max() - Static method in class com.genesyslab.ail.OutboundRecord.CallResult
The maximum number of call results.
MAX - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
 
max() - Static method in class com.genesyslab.ail.OutboundRecord.PhoneType
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.OutboundRecord.Status
 
max() - Static method in class com.genesyslab.ail.OutboundRecord.Status
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.OutboundService.Action
The number of constants.
max() - Static method in class com.genesyslab.ail.OutboundService.Action
The number of constants.
MAX - Static variable in class com.genesyslab.ail.Place.Action
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.Place.Action
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
The maximum number of call types.
max() - Static method in class com.genesyslab.ail.RoutingInteraction.CallType
The maximum number of call types.
MAX - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The maximum number of statuses.
max() - Static method in class com.genesyslab.ail.RoutingInteraction.Status
The maximum number of statuses.
MAX - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The maximum number of treatment types.
max() - Static method in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The maximum number of treatment types.
MAX - Static variable in class com.genesyslab.ail.RoutingInteraction.Type
The maximum number of types.
max() - Static method in class com.genesyslab.ail.RoutingInteraction.Type
The maximum number of types.
MAX - Static variable in class com.genesyslab.ail.ServiceStatus.Status
 
max() - Static method in class com.genesyslab.ail.ServiceStatus.Status
The number of statuses.
MAX - Static variable in class com.genesyslab.ail.ServiceStatus.Type
 
max() - Static method in class com.genesyslab.ail.ServiceStatus.Type
The number of defined contstants.
MAX - Static variable in class com.genesyslab.ail.srl.Category.Type
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.srl.Category.Type
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLOperator
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLOperator
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.srl.SRLManager.ResponseType
Indicates the number of defined constants and the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.srl.SRLManager.ResponseType
Indicates the number of defined constants and the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.srl.StandardResponse.UsageType
The number of defined constants, also the next usable value for the possible constants.
max() - Static method in class com.genesyslab.ail.srl.StandardResponse.UsageType
The number of defined constants, also the next usable value for the possible constants.
MAX - Static variable in class com.genesyslab.ail.Switch.Type
The maximum number of switch types.
max() - Static method in class com.genesyslab.ail.Switch.Type
The maximum number of switch types.
MAX - Static variable in class com.genesyslab.ail.workflow.Workbin.Type
 
max() - Static method in class com.genesyslab.ail.workflow.Workbin.Type
The number of defined constants, also the next usable value for the possible constants.
mCommmandLine - Variable in class com.genesyslab.ail.ApplicationInfo
The command used to launch this application.
mCommmandLineArguments - Variable in class com.genesyslab.ail.ApplicationInfo
The command-line arguments that launch this application.
mCommunicationPort - Variable in class com.genesyslab.ail.ApplicationInfo
The port of the application (Communication port), -1 if it is not set in the Configuration layer.
mDeployer - Variable in class com.genesyslab.ail.AilLoader
 
MEDIA - Static variable in class com.genesyslab.ail.AbstractDn.Type
DN of an agent.
MEDIA - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
DN of an agent
Corresponds to Configuration Layer types that can be put into a place, like ACD Position or Extension
MEDIA - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key that is present when an interaction is multimedia.
Media - Interface in com.genesyslab.ail
This class represents a Media that is on a Place.
Media.Action - Class in com.genesyslab.ail
Constants that describe actions on Media.
Media.Reason - Class in com.genesyslab.ail
Constants that describe possible reasons for PlaceEventMediaStatusChanged.
Media.Status - Class in com.genesyslab.ail
Constants that describe possible statuses for the Media.
MEDIA_ - Static variable in class com.genesyslab.ail.AbstractDn.Type
DN of an agent.
MEDIA_ - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
DN of an agent
Corresponds to Configuration Layer types that can be put into a place, like ACD Position or Extension
MEDIA_SERVER - Static variable in class com.genesyslab.ail.event.WorkbinEvent.ActorType
Indicates that a media server modified the workbin.
MEDIA_SERVER_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.ActorType
Indicates that a media server modified the workbin.
MEDIA_TYPE_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Media type is not specified
MEDIA_TYPE_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Media type is not specified
MediaType - Class in com.genesyslab.ail
Representation of a Dn dedicated to a Media in the Agent Interaction Layer.
merge(String) - Method in interface com.genesyslab.ail.Contact
Merges all the history from the specified contact into this Contact.
merge(String, String, String, String) - Method in interface com.genesyslab.ail.Contact
Merges all the history of the source Contact into this Contact.
merge(String, boolean) - Method in interface com.genesyslab.ail.Interaction
Moves this Interaction into the History of another Contact.
MergeContactDetail - Interface in com.genesyslab.ail
Contains information about the last merge action performed on a contact.
MERIDIAN_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
Meridian switch type.
MERIDIAN_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
Meridian switch type.
MESSAGE_RECEIVED - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
An error occurred in the chat session.
MESSAGE_RECEIVED_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
A message was received.
mHost - Variable in class com.genesyslab.ail.ServiceStatus
The name of the host where the service should run.
MissingDataException - Exception in com.genesyslab.ail.exception
Exception thrown when a request cannot be fulfilled because of a precondition.
MissingDataException(String) - Constructor for exception com.genesyslab.ail.exception.MissingDataException
Constructor for this exception.
mLcaPort - Variable in class com.genesyslab.ail.ApplicationInfo
The port of the LCA.
mModule - Variable in class com.genesyslab.ail.AilLoader
 
mName - Variable in class com.genesyslab.ail.ServiceStatus
The name of the service.
MOBILE - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Mobile.
MOBILE_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Mobile.
MODEM - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Modem.
MODEM_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Modem.
Monitor - Interface in com.genesyslab.ail.monitor
Access point to real-time information about agents.
MONITORED - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Monitored.
MONITORED_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Monitored.
MonitorEvent - Interface in com.genesyslab.ail.monitor
An event for the MonitorListener listeners.
MonitorEventAgentStatus - Interface in com.genesyslab.ail.monitor
An event on an agent status.
MonitorEventAgentStatus.AgentStatus - Class in com.genesyslab.ail.monitor
This enum lists the possible statuses for a monitored agent.
MonitorEventDnStatus - Interface in com.genesyslab.ail.monitor
Deprecated. Please use This event occurs when the current status of a monitored DN changes.
MonitorEventDnStatus.DnType - Class in com.genesyslab.ail.monitor
Deprecated. Please use MonitorEventMediaStatus.DnType
MonitorEventDnStatus.Status - Class in com.genesyslab.ail.monitor
Deprecated. Please use MonitorEventMediaStatus.Status
MonitorEventMediaStatus - Interface in com.genesyslab.ail.monitor
This event occurs upon a status change in a monitored media.
MonitorEventMediaStatus.DnType - Class in com.genesyslab.ail.monitor
Lists the possible DN types of a VOICE media.
MonitorEventMediaStatus.Status - Class in com.genesyslab.ail.monitor
Lists the possible statuses of a media.
MonitorEventStatus - Interface in com.genesyslab.ail.monitor
An event that occurs when the status of a monitored object changes.
MonitorListener - Interface in com.genesyslab.ail.monitor
Listener for monitor events.
MonitorTimeoutException - Exception in com.genesyslab.ail.monitor
Exception thrown when a request to the Monitor times out.
MonitorTimeoutException(String) - Constructor for exception com.genesyslab.ail.monitor.MonitorTimeoutException
Constructor for this exception.
mOptions - Variable in class com.genesyslab.ail.ApplicationInfo
The options of this application as specified in the Configuration Layer.
moveToWorkbin(String, Workbin) - Method in interface com.genesyslab.ail.Agent
Pulls an interaction, then puts it in the specified workbin.
moveToWorkbin(String, Workbin) - Method in interface com.genesyslab.ail.Place
Pulls an interaction, then puts it in the specified workbin.
moveToWorkbin(String, Workbin, String, String) - Method in interface com.genesyslab.ail.Place
Pulls an interaction, then puts it in the specified workbin and specifies a reason with its description for this action.
moveToWorkbin(String, Workbin, String, String, Map) - Method in interface com.genesyslab.ail.Place
Pulls an interaction, then puts it in the specified workbin and specifies a reason with its description for this action.
mPort - Variable in class com.genesyslab.ail.ServiceStatus
The port on which the service should run.
mShutdownTimeout - Variable in class com.genesyslab.ail.ApplicationInfo
The shutdown timeout as specified in the Configuration Layer.
mStartupTimeout - Variable in class com.genesyslab.ail.ApplicationInfo
The startup timeout as specified in the Configuration Layer.
mStatus - Variable in class com.genesyslab.ail.ServiceStatus
The current status of the service.
mSwitch - Variable in class com.genesyslab.ail.ServiceStatus
The Switch associated with this service.
mType - Variable in class com.genesyslab.ail.ServiceStatus
The type of the service.
MUSIC - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to a music source.
MUSIC_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to a music source.
MUTE_OFF - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for mute off reason.
MUTE_OFF - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Stop muting this interaction.
MUTE_OFF - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Stop muting this interaction.
MUTE_OFF - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Stop muting this interaction.
MUTE_OFF_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for mute off reason.
MUTE_OFF_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Stop muting this interaction.
MUTE_OFF_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Stop muting this interaction.
MUTE_OFF_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Stop muting this interaction.
MUTE_ON - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for mute on reason.
MUTE_ON - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Mute this interaction.
MUTE_ON - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Mute this interaction.
MUTE_ON - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Mute this interaction.
MUTE_ON_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for mute on reason.
MUTE_ON_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Mute this interaction.
MUTE_ON_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Mute this interaction.
MUTE_ON_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Mute this interaction.
MUTE_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Perform a mute transfer of this interaction.
MUTE_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Perform a mute transfer of this interaction.
MUTE_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Perform a mute transfer of this interaction.
MUTE_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Perform a mute transfer of this interaction.
MUTE_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Perform a mute transfer of this interaction.
MUTE_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Perform a mute transfer of this interaction.
muteOff(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Cancels call muting (enables the microphone).
muteOn(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Mutes this call (disables the microphone).
muteTransfer(String, String, String, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.muteTransfer( String, String, String, Map, Map, Map ).
muteTransfer(String, String, String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.muteTransfer( String, String, String, Map, Map, Map ).
muteTransfer(String, String, String, Map, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Directly transfers this call.

N

NAME - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
Constant for the 'NAME' SRL attribute.
NAME_ - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
Constant for the 'NAME' SRL attribute.
NDR_INTERACTION - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type inbound NDR.
NDR_INTERACTION_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type inbound NDR.
NEC_APEX_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
NEC APEX switch type.
NEC_APEX_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
NEC APEX switch type.
NETWORK_ALTERNATE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Alternate using the network.
NETWORK_ALTERNATE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Alternate using the network.
NETWORK_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Initiate a conference using the network.
NETWORK_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Initiate a conference using the network.
NETWORK_CONSULT - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Consult using the network.
NETWORK_CONSULT_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Consult using the network.
NETWORK_REACHED - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for network reached reason.
NETWORK_REACHED_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for network reached reason.
NETWORK_RECONNECT - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Reconnect using the network.
NETWORK_RECONNECT_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Reconnect using the network.
NETWORK_SINGLE_STEP_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Initiate a single step transfer using the network.
NETWORK_SINGLE_STEP_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Initiate a single step transfer using the network.
NETWORK_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Transfer using the network.
NETWORK_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Transfer using the network.
networkAlternate(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Alternates between the network consult party and the external party.
networkConference(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Merges the network consult call and the external call into a network conference.
networkConsult(String, String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Initiates a consultation call through the network.
networkReconnect(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Releases the network consult party and reconnects to the original external party.
networkSingleStepTransfer(String, String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Initiates a single step transfer through the network.
networkTransfer(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Transfers this call to the network consult party.
NEW - Static variable in class com.genesyslab.ail.AbstractInteraction.Status
Interaction status new.
NEW - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for new reason.
NEW - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for new reason.
NEW - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction has been created.
NEW - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status new.
NEW - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Constant for status New.
NEW - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
This is a new interaction.
NEW_ - Static variable in class com.genesyslab.ail.AbstractInteraction.Status
Interaction status new.
NEW_ - Static variable in class com.genesyslab.ail.event.AbstractInteractionEvent.EventReason
Constant for new reason.
NEW_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for new reason.
NEW_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction has been created.
NEW_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status new.
NEW_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Numeric constant for NEW.
NEW_ - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
This is a new interaction.
NEW_CONTACT_ID - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for contact changed event.
NEW_EMAIL - Static variable in class com.genesyslab.ail.Place.Action
Constant for the 'new email' action.
NEW_EMAIL_ - Static variable in class com.genesyslab.ail.Place.Action
Constant for the 'new email' action.
NEW_PHONECALL - Static variable in class com.genesyslab.ail.Place.Action
Constant for the 'new phone call' action.
NEW_PHONECALL_ - Static variable in class com.genesyslab.ail.Place.Action
Constant for the 'new phone call' action.
NO_ACTIVE_CAMPAIGN - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot execute request: no campaign was loaded.
NO_ACTIVE_CAMPAIGN_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot execute request: no campaign was loaded.
NO_ACTIVE_PREVIEW_CAMPAIGN - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot execute preview record request: no preview campaign was started
NO_ACTIVE_PREVIEW_CAMPAIGN_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot execute preview record request: no preview campaign was started
NO_ANSWER - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No answer.
NO_ANSWER - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No answer.
NO_ANSWER_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No answer.
NO_ANSWER_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No answer.
NO_CALL_DISCONNECT - Static variable in class com.genesyslab.ail.Dn.Workmode
No call disconnect.
NO_CALL_DISCONNECT_ - Static variable in class com.genesyslab.ail.Dn.Workmode
No call disconnect.
NO_DIAL_TONE - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No dial tone.
NO_DIAL_TONE - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No dial tone.
NO_DIAL_TONE_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No dial tone.
NO_DIAL_TONE_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No dial tone.
NO_ERROR - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Operation successfully completed
NO_ERROR_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Operation successfully completed
NO_ESTABLISHED - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No established.
NO_ESTABLISHED - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No established.
NO_ESTABLISHED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No established.
NO_ESTABLISHED_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No established.
NO_FREE_PORT_ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No free port error.
NO_FREE_PORT_ERROR - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No free port error.
NO_FREE_PORT_ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No free port error.
NO_FREE_PORT_ERROR_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No free port error.
NO_PARTY - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the network consult call failed to contact a network party.
NO_PARTY_ - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the network consult call failed to contact a network party.
NO_PROGRESS - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No progress.
NO_PROGRESS - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No progress.
NO_PROGRESS_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No progress.
NO_PROGRESS_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No progress.
NO_RECORDS_AVAILABLE - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
All lists are empty, or all records have already been processed, or internal buffer is empty and OCS is waiting for the new portion of records.
NO_RECORDS_AVAILABLE_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
All lists are empty, or all records have already been processed, or internal buffer is empty and OCS is waiting for the new portion of records.
NO_RINGBACK - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No ringback.
NO_RINGBACK - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No ringback.
NO_RINGBACK_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
No ringback.
NO_RINGBACK_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
No ringback.
NO_TYPE - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
No Type.
NO_TYPE_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
No Type.
NoAvailableDnException - Exception in com.genesyslab.ail.exception
Exception thrown when no Dn is available for the requested action.
NoAvailableDnException(String, Dn.Media, NoAvailableDnException.Reason) - Constructor for exception com.genesyslab.ail.exception.NoAvailableDnException
Deprecated. since G7.0
NoAvailableDnException(String, NoAvailableDnException.Reason) - Constructor for exception com.genesyslab.ail.exception.NoAvailableDnException
Constructor for this exception.
NoAvailableDnException.Reason - Class in com.genesyslab.ail.exception
Constants for the reasons why no Dn is available.
NoContactException - Exception in com.genesyslab.ail.exception
Exception thrown when an action on an Interaction requires a Contact but there is no Contact currently affected to this Interaction.
NoContactException(String) - Constructor for exception com.genesyslab.ail.exception.NoContactException
Constructor for this exception.
NoDnException - Exception in com.genesyslab.ail.exception
Exception thrown when an action on an Interaction requires a Dn but there is no Dn currently affected to this Interaction.
NoDnException(String) - Constructor for exception com.genesyslab.ail.exception.NoDnException
Constructor for this exception.
noLog4jSettings() - Method in class com.genesyslab.ail.AilLoader
Tells the Agent Interaction Layer not to handle settings in Log4j.
noLogFile() - Method in class com.genesyslab.ail.AilLoader
Tells the Agent Interaction Layer not to output traces in a file.
NONE - Static variable in class com.genesyslab.ail.ActionCode.Type
None.
NONE - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the interaction has no network status.
NONE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType
Deprecated. No treatment.
NONE - Static variable in class com.genesyslab.ail.OutboundChain.TreatmentType
No treatment.
NONE_ - Static variable in class com.genesyslab.ail.ActionCode.Type
None.
NONE_ - Static variable in class com.genesyslab.ail.InteractionVoice.NetworkStatus
Indicates the interaction has no network status.
NONE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType
Deprecated. No treatment.
NONE_ - Static variable in class com.genesyslab.ail.OutboundChain.TreatmentType
No treatment.
NoOtherInteractionException - Exception in com.genesyslab.ail.exception
Exception thrown when an action on an Interaction requires another Interaction be present on the same Dn, yet there is no other Interaction.
NoOtherInteractionException(String) - Constructor for exception com.genesyslab.ail.exception.NoOtherInteractionException
Constructor for this exception.
NoPlaceException - Exception in com.genesyslab.ail.exception
Exception thrown when an action on an Interaction requires this Interaction to be on a Place.
NoPlaceException(String) - Constructor for exception com.genesyslab.ail.exception.NoPlaceException
Constructor for this exception.
NORMAL - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is normally stopped.
NORMAL_ - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is normally stopped.
normalizeSearchValue(String) - Method in interface com.genesyslab.ail.SearchContactTemplate
Gets the search value, using escape characters that distinguish wildcards from normal characters.
noShutdownHook() - Method in class com.genesyslab.ail.AilLoader
Tells the Agent Interaction Layer not to set a shutdown hook.
NOT_AN_OWNER - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Client does not own the interaction
NOT_AN_OWNER_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Client does not own the interaction
NOT_IMPLEMENTED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Feature not implemented
NOT_IMPLEMENTED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Feature not implemented
NOT_INVITED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Party not invited or invalid ticket identifier
NOT_INVITED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Party not invited or invalid ticket identifier
NOT_MONITORED - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Not monitored.
NOT_MONITORED_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Not monitored.
NOT_QUEUED - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
NOT_QUEUED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
NOT_READY - Static variable in class com.genesyslab.ail.ActionCode.Type
Not ready.
NOT_READY - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is not ready to work.
NOT_READY - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Not ready.
NOT_READY_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Not ready.
NOT_READY_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for NOT_READY.
NOT_READY_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Not ready.
NOT_REGISTERED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Client not registered
NOT_REGISTERED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Client not registered
NOTEQUAL - Static variable in class com.genesyslab.ail.FilterLeaf.LeafOperator
Constant for the 'not equals' leaf operator.
NOTEQUAL_ - Static variable in class com.genesyslab.ail.FilterLeaf.LeafOperator
Constant for the 'not equals' leaf operator.
Notification - Interface in com.genesyslab.ail.monitor
This class represents the notification policy specified at event subscription.
Notification.Mode - Class in com.genesyslab.ail.monitor
This enum lists the possible types of notification.
noTrace() - Method in class com.genesyslab.ail.AilLoader
Tells the Agent Interaction Layer not to output any trace in the console.
notReady(String, Dn.Workmode, Map, Map) - Method in interface com.genesyslab.ail.Agent
Sets all the DNs of the current place to not ready.
notReady(String, Dn.Workmode, Map) - Method in interface com.genesyslab.ail.Agent
Deprecated. Use Agent.notReady( String, Dn.Workmode, Map, Map ).
NOTREADY - Static variable in class com.genesyslab.ail.Dn.Action
Not ready.
notReady(String, Dn.Workmode, Map, Map) - Method in interface com.genesyslab.ail.Dn
Sets this DN to not ready.
notReady(String, Dn.Workmode, Map) - Method in interface com.genesyslab.ail.Dn
Same as notReady( queue, workmode, reasons, null ).
notReady() - Method in interface com.genesyslab.ail.Dn
Same as notReady( null, null, null, null ).
NOTREADY - Static variable in class com.genesyslab.ail.Dn.Status
Not ready.
NOTREADY - Static variable in class com.genesyslab.ail.Media.Action
The 'not ready' action.
notReady(String, String) - Method in interface com.genesyslab.ail.Media
Sets this media to 'ready'.
NOTREADY - Static variable in class com.genesyslab.ail.Media.Status
Media status Not ready.
notReady() - Method in interface com.genesyslab.ail.Place
Calls Place.notReady(String, Dn.Workmode, Map, Map) with default parameters.
notReady(String, Dn.Workmode, Map) - Method in interface com.genesyslab.ail.Place
Deprecated. since 7.0. Please use Place.notReady(String, Dn.Workmode, Map, Map).
notReady(String, Dn.Workmode, Map, Map) - Method in interface com.genesyslab.ail.Place
Sets not ready all the Dns of this place.
NOTREADY_ - Static variable in class com.genesyslab.ail.Dn.Action
Not ready.
NOTREADY_ - Static variable in class com.genesyslab.ail.Dn.Status
Not ready.
NOTREADY_ - Static variable in class com.genesyslab.ail.Media.Action
The 'not ready' action.
NOTREADY_ - Static variable in class com.genesyslab.ail.Media.Status
Media status Not ready.
notReadyMultimedia(Collection, String, String) - Method in interface com.genesyslab.ail.Agent
Sets the specified media to not ready.
notReadyMultimedia(Collection, String, String) - Method in interface com.genesyslab.ail.Place
Sets the specified media to not ready.
NOTUSED - Static variable in class com.genesyslab.ail.srl.StandardResponse.UsageType
Constant for the 'NotUsed' type.
NOTUSED_ - Static variable in class com.genesyslab.ail.srl.StandardResponse.UsageType
Constant for the 'NotUsed' type.
NUTONE - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
NU tone.
NUTONE - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
NU tone.
NUTONE_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
NU tone.
NUTONE_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
NU tone.

O

ObjectEvent - Interface in com.genesyslab.ail.event
An object reporting an event about an IdObject.
OFF - Static variable in class com.genesyslab.ail.DnFunction.Status
The feature is not activated.
OFF - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that the service is not running or disconnected.
OFF_ - Static variable in class com.genesyslab.ail.DnFunction.Status
The feature is not activated.
OFF_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of OFF.
OFF_HOOK - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The telephone headset has been taken off-hook.
OFF_HOOK - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is in 'Off hook' status.
OFF_HOOK - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
The agent is in 'Off hook' status.
OFF_HOOK_ - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The telephone headset has been taken off-hook.
OFF_HOOK_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for OFF_HOOK.
OFF_HOOK_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Integer value for OFF_HOOK.
OK - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
OK.
OK - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
OK.
OK_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
OK.
OK_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
OK.
ON - Static variable in class com.genesyslab.ail.DnFunction.Status
The feature is activated.
ON - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that the service is running and connected.
ON_ - Static variable in class com.genesyslab.ail.DnFunction.Status
The feature is activated.
ON_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of ON.
ON_HOOK - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The telephone headset has been placed on-hook.
ON_HOOK_ - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
The telephone headset has been placed on-hook.
onCall(Dn) - Method in interface com.genesyslab.ail.KwService
Tells the CTI-less T-Server that the agent is in communication.
OPEN - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Open.
OPEN - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. Outbound data ready to be manipulated.
OPEN - Static variable in class com.genesyslab.ail.MediaType
Open media.
OPEN - Static variable in class com.genesyslab.ail.OutboundRecord.Status
The record is ready to be manipulated.
OPEN_ - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Open.
OPEN_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. Outbound data ready to be manipulated.
OPEN_ - Static variable in class com.genesyslab.ail.MediaType
Open media.
OPEN_ - Static variable in class com.genesyslab.ail.OutboundRecord.Status
The record is ready to be manipulated.
openInteraction(String) - Method in interface com.genesyslab.ail.Agent
Opens an interaction.
openInteraction(String) - Method in interface com.genesyslab.ail.Place
Opens a multimedia interaction for being processed by this agent.
openInteraction(String, String, String) - Method in interface com.genesyslab.ail.Place
Opens a multimedia interaction for being processed by this agent and specifies a reason with its description for this action.
openInteraction(String, String, String, String) - Method in interface com.genesyslab.ail.Place
Opens a multimedia interaction for being processed by this agent and specifies a reason with its description for this action.
openInteractions(String, Object[], int, String, String) - Method in interface com.genesyslab.ail.Place
Opens multimedia interactions from the Interaction Server based on complex search criteria.
OR - Static variable in class com.genesyslab.ail.FilterNode.NodeOperator
Constant for the 'or' node operator.
OR - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLOperator
Constant for the 'or' SRL operator.
OR_ - Static variable in class com.genesyslab.ail.FilterNode.NodeOperator
Constant for the 'or' node operator.
OR_ - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLOperator
Constant for the 'or' SRL operator.
ORIGINATING - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status originating.
ORIGINATING_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status originating.
OTHER - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.DnType
Other
OTHER_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.DnType
Other
OTHER_DN - Static variable in interface com.genesyslab.ail.event.RoutingInteractionEvent.Extension
This key provides the other DN field of the TEvent when this interaction is routed.
OUT_OF_SERVICE - Static variable in class com.genesyslab.ail.AbstractDn.Status
Out of service.
OUT_OF_SERVICE - Static variable in class com.genesyslab.ail.Dn.Status
 
OUT_OF_SERVICE - Static variable in class com.genesyslab.ail.DnRoutingPoint.Status
Out of service
OUT_OF_SERVICE - Static variable in class com.genesyslab.ail.Media.Status
Media status Out of service.
OUT_OF_SERVICE_ - Static variable in class com.genesyslab.ail.AbstractDn.Status
Out of service.
OUT_OF_SERVICE_ - Static variable in class com.genesyslab.ail.Dn.Status
 
OUT_OF_SERVICE_ - Static variable in class com.genesyslab.ail.DnRoutingPoint.Status
Out of service
OUT_OF_SERVICE_ - Static variable in class com.genesyslab.ail.Media.Status
Media status Out of service.
OUTBOUND - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Outgoing call type.
OUTBOUND - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
An outbound, Outgoing call.
OUTBOUND - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
An outbound or outgoing call.
OUTBOUND_ - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Outgoing call type.
OUTBOUND_ - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
An outbound, Outgoing call.
OUTBOUND_ - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
An outbound or outgoing call.
OUTBOUND_CALL - Static variable in class com.genesyslab.ail.ActionCode.Type
Outbound call.
OUTBOUND_CALL_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Outbound call.
OUTBOUND_COLLABORATION_INVITE - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type external outbound collaboration invite.
OUTBOUND_COLLABORATION_INVITE_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type external outbound collaboration invite.
OUTBOUND_NOTIFICATION - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound notification.
OUTBOUND_NOTIFICATION_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound notification.
OutboundCampaignInfo - Interface in com.genesyslab.ail
This class describes an outbound campaign that is active in an OutboundService.
OutboundCampaignInfo.Action - Class in com.genesyslab.ail
Actions that are possible on campaigns.
OutboundCampaignInfo.Mode - Class in com.genesyslab.ail
Constants for the different modes of a campaign.
OutboundCampaignInfo.Status - Class in com.genesyslab.ail
Constants for the different statuses of a campaign.
OutboundChain - Interface in com.genesyslab.ail
Represents an outbound chain—a list of chained records associated with a contact.
OutboundChain.Reason - Class in com.genesyslab.ail
Lists the possible reasons for getting an PlaceEventOutboundChainInfo event.
OutboundChain.TreatmentType - Class in com.genesyslab.ail
Lists the possible types of treatment that exists for an outbound call.
OutboundRecord - Interface in com.genesyslab.ail
Describes the contact of an outbound campaign.
OutboundRecord.Action - Class in com.genesyslab.ail
Actions that are possible on an outbound record.
OutboundRecord.CallbackType - Class in com.genesyslab.ail
Constants for the different types of callback.
OutboundRecord.CallResult - Class in com.genesyslab.ail
Enum for the possible results of the call handling.
OutboundRecord.PhoneType - Class in com.genesyslab.ail
Constants for the phone types.
OutboundRecord.Status - Class in com.genesyslab.ail
Constants describing the status of a record.
OutboundService - Interface in com.genesyslab.ail
The OutboundService interface represents the extra features for handling outbound requests of a particular agent or place.
OutboundService.Action - Class in com.genesyslab.ail
Actions that are possible on the outbound service.
OutboundServiceException - Exception in com.genesyslab.ail.exception
Exception thrown when the outbound request returned an error.
OutboundServiceException(String, int) - Constructor for exception com.genesyslab.ail.exception.OutboundServiceException
Constructor for this exception.
OutboundServiceException(String, OutboundServiceException.Type) - Constructor for exception com.genesyslab.ail.exception.OutboundServiceException
Constructor for this exception.
OutboundServiceException.Type - Class in com.genesyslab.ail.exception
Outbound error types.

P

PAGER - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Pager.
PAGER_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Pager.
PAGER_DETECTED - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Pager detected.
PAGER_DETECTED - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Pager detected.
PAGER_DETECTED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Pager detected.
PAGER_DETECTED_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Pager detected.
Participant - Interface in com.genesyslab.ail.collaboration
Participant is a container for collaboration purpose.
Participant.Type - Class in com.genesyslab.ail.collaboration
Constants that describe the types of participants.
participantAdded(String) - Method in interface com.genesyslab.ail.event.ParticipantsListener
This method is called if a Participant is added for an InteractionInvitationOut.
participantRemoved(String) - Method in interface com.genesyslab.ail.event.ParticipantsListener
This method is called if a Participant is deleted for an InteractionInvitationOut.
ParticipantsListener - Interface in com.genesyslab.ail.event
Listener for events on a Participant.
PARTY_ADDED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key when a new party joins the call.
PARTY_CHANGED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key when the party was replaced.
PARTY_CHANGED - Static variable in interface com.genesyslab.ail.event.RoutingInteractionEvent.Extension
This key provides the ID of the new party if it has been changed.
PARTY_DELETED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key when a party leaves the conference.
PARTY_DISCONNECT - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates a party's disconnection.
PARTY_DISCONNECT_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates a party's disconnection.
PARTY_UNAVAILABLE - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Specified party is no longer available
PARTY_UNAVAILABLE_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Specified party is no longer available
peekStatus(Integer, String, String) - Method in interface com.genesyslab.ail.monitor.Monitor
Returns a MonitorEventStatus value that represents the current status of the object object_id.
peekStatus(String, String) - Method in interface com.genesyslab.ail.monitor.Monitor
Deprecated.  
PERSON - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Person objects.
Person - Interface in com.genesyslab.ail
Representation of a person in the Agent Interaction Layer.
PERSONAL - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType
Deprecated. Personal treatment.
PERSONAL - Static variable in class com.genesyslab.ail.OutboundChain.TreatmentType
Personal treatment.
PERSONAL - Static variable in class com.genesyslab.ail.OutboundRecord.CallbackType
OCS will have to address the same agent as the one who requested the callback.
PERSONAL_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.TreatmentType
Deprecated. Personal treatment.
PERSONAL_ - Static variable in class com.genesyslab.ail.OutboundChain.TreatmentType
Personal treatment.
PERSONAL_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallbackType
OCS will have to address the same agent as the one who requested the callback.
PersonSummary - Interface in com.genesyslab.ail
Summary information about a person.
PHONE_CALL - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type phone call.
PHONE_CALL_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type phone call.
PHONE_CALL_CALLBACK - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type callback.
PHONE_CALL_CALLBACK_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type callback.
PHONE_CALL_OUTBOUND - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound phone call.
PHONE_CALL_OUTBOUND_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound phone call.
PIN_PAGER - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Pin Pager.
PIN_PAGER_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Pin Pager.
PLACE - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Place objects.
Place - Interface in com.genesyslab.ail
Representation of a place, which is a set of media (chat and e-mail) and DNs.
PLACE - Static variable in class com.genesyslab.ail.workflow.Workbin.Type
Indicates a place workbin.
Place.Action - Class in com.genesyslab.ail
Actions that are possible on a place.
PLACE_ - Static variable in class com.genesyslab.ail.workflow.Workbin.Type
Integer representation of PLACE.
PLACE_DISABLED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Disabled place specified in request
PLACE_DISABLED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Disabled place specified in request
PLACE_GROUP - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for PlaceGroup objects.
PLACE_GROUP - Static variable in class com.genesyslab.ail.workflow.Workbin.Type
Indicates a place group workbin.
PLACE_GROUP_ - Static variable in class com.genesyslab.ail.workflow.Workbin.Type
Integer representation of PLACE_GROUP.
PLACE_GROUP_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Place group identifier is not specified in request
PLACE_GROUP_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Place group identifier is not specified in request
PLACE_IN_QUEUE - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was placed in the queue.
PLACE_IN_QUEUE_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was placed in the queue.
PLACE_IN_WORKBIN - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was placed in the workbin.
PLACE_IN_WORKBIN_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was placed in the workbin.
PLACE_NOT_OCCUPIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Place is not logged in
PLACE_NOT_OCCUPIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Place is not logged in
PLACE_NOT_OCCUPIED_BY_AGENT - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Specified agent is not logged in at specified place
PLACE_NOT_OCCUPIED_BY_AGENT_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Specified agent is not logged in at specified place
PLACE_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Place identifier not specified in request
PLACE_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Place identifier not specified in request
PLACE_OCCUPIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Place is already occupied
PLACE_OCCUPIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Place is already occupied
placeChanged(Place) - Method in interface com.genesyslab.ail.event.AgentListener
This method gets called when the place of the agent has changed.
PLACED_IN - Static variable in class com.genesyslab.ail.event.WorkbinEvent.WorkbinOperation
An interaction was placed in the workbin.
PLACED_IN_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.WorkbinOperation
An interaction was placed in the workbin.
PlaceEvent - Interface in com.genesyslab.ail.event
An event on a Place.
PlaceEventDNDStatusChanged - Interface in com.genesyslab.ail.event
An event telling that the Do-Not-Disturb feature has been turned on or off.
PlaceEventIMInteractionContextInfo - Interface in com.genesyslab.ail.im
Represents an event that occurs during an Instant Messaging session.
PlaceEventMediaAdded - Interface in com.genesyslab.ail.event
This event occurs when a media type, such as chat or e-mail, is added to the monitored place.
PlaceEventMediaRemoved - Interface in com.genesyslab.ail.event
This event occurs when a media type, such as chat or e-mail, is removed from the monitored place.
PlaceEventMediaStatusChanged - Interface in com.genesyslab.ail.event
This event occurs upon a status change in the monitored place's media.
PlaceEventOutboundChainInfo - Interface in com.genesyslab.ail.event
An event that reports information changes in an OutboundChain instance bound to a place.
PlaceGroup - Interface in com.genesyslab.ail
A group of places, as defined in the configuration layer.
PlaceGroupWorkbin - Interface in com.genesyslab.ail.workflow
A workbin that is defined by a place group.
placeInQueue(String) - Method in interface com.genesyslab.ail.InteractionMultimedia
Places this interaction into this queue.
PlaceListener - Interface in com.genesyslab.ail.event
Listener for events on a Place.
PlaceSummary - Interface in com.genesyslab.ail
Summary information about a place.
PlaceWorkbin - Interface in com.genesyslab.ail.workflow
A workbin that is defined by a place.
PLAY_ANNOUNCEMENT - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An announcement block is played to the user.
PLAY_ANNOUNCEMENT_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An announcement block is played to the user.
PLAY_ANNOUNCEMENT_DIGITS - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An announcement block is played to the user and the caller is requested information by inputting digits.
PLAY_ANNOUNCEMENT_DIGITS_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An announcement block is played to the user and the caller is requested information by inputting digits.
PLAY_APPLI - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An application or script is played on an IP device.
PLAY_APPLI_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An application or script is played on an IP device.
POSITION - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.DnType
Position
POSITION_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.DnType
Position
Possible - Interface in com.genesyslab.ail
This interface defines functions that can determine whether a request is possible or not.
POSSIBLE_CHANGED - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for possible changed reason.
POSSIBLE_CHANGED_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for possible changed reason.
PreconditionException - Exception in com.genesyslab.ail.exception
Exception thrown when a request cannot be fulfilled because of a precondition.
PreconditionException(String) - Constructor for exception com.genesyslab.ail.exception.PreconditionException
Constructor for this exception.
PREDICTIVE - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Predictive mode of campaign.
PREDICTIVE_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Predictive mode of campaign.
PRESENTED - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been presented for processing.
PRESENTED_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
The interaction has been presented for processing.
PREVIEW - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Preview.
PREVIEW - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for network reached reason.
PREVIEW - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction is currently in preview status.
PREVIEW - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Constant for status Preview.
PREVIEW - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Preview mode of campaign.
PREVIEW_ - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Preview.
PREVIEW_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for preview.
PREVIEW_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction is currently in preview status.
PREVIEW_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Numeric constant for PREVIEW.
PREVIEW_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Preview mode of campaign.
PREVIEW_DIALING_OVER_ERROR - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot close preview session.
PREVIEW_DIALING_OVER_ERROR_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot close preview session.
PREVIEW_DIALING_START_ERROR - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot start preview session.
PREVIEW_DIALING_START_ERROR_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot start preview session.
PRIORITY - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A regular call with priority.
PRIORITY_ - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A regular call with priority.
PROCESSED - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Processed.
processed() - Method in interface com.genesyslab.ail.CallbackRecord
Marks this record as processed, with the current CallbackRecord.CallResult.
PROCESSED - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Processed.
PROCESSED_ - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Processed.
PROCESSED_ - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Processed.
PROCESSED_BY_AGT - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
PROCESSED_BY_AGT_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
PROGRESSIVE - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Progressive mode of campaign.
PROGRESSIVE_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Progressive mode of campaign.
PROPERTIES_CHANGED - Static variable in class com.genesyslab.ail.event.WorkbinEvent.WorkbinOperation
The properties of an interaction have changed.
PROPERTIES_CHANGED_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.WorkbinOperation
The properties of an interaction have changed.
PROXY_THROUGH_PROXY - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Proxy chain error
PROXY_THROUGH_PROXY_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Proxy chain error
PsdkConfigBridge - Class in com.genesyslab.ail
Retrieves the ConfServerProtocol instance that the AIL uses to access the Configuration Server.
PsdkConfigBridge.Listener - Interface in com.genesyslab.ail
This listener interface allows you to receive the messages that AIL gets through its ConfServerProtocol instance.
PsdkVoiceBridge - Class in com.genesyslab.ail
Retrieves the TServerProtocol class instance associated with a given switch.
PsdkVoiceBridge.Listener - Interface in com.genesyslab.ail
This listener interface allows you to get messages that the AIL receives through its TServerProtocol instance.
PULL - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was pulled.
PULL_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was pulled.
PULL_FAILED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Pull operation failed
PULL_FAILED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Pull operation failed
PULL_PARAMETER_ABSENT - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Parameter required for 'pull' request is absent
PULL_PARAMETER_ABSENT_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Parameter required for 'pull' request is absent
PULL_PARAMETER_INVALID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Parameter required for 'pull' request is invalid
PULL_PARAMETER_INVALID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Parameter required for 'pull' request is invalid
pullInteractionMultimedia(Place) - Method in interface com.genesyslab.ail.InteractionMultimediaSummary
Requests the opening of this interaction for the agent logged on this Place.
PUSH_PREVIEW - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Push preview mode of campaign.
PUSH_PREVIEW_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Push preview mode of campaign.
PUSH_URL - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
The desktop is required to open the URL contained in this event.
PUSH_URL - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'pushURL' action.
PUSH_URL_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
The desktop is required to open the URL contained in this event.
PUSH_URL_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'pushURL' action.
pushURL(String) - Method in interface com.genesyslab.ail.InteractionChat
Pushes this URL onto the other parties' desktops.
put(InteractionMultimedia, AgentGroup) - Method in interface com.genesyslab.ail.workflow.AgentGroupWorkbin
Places an interaction into the workbin of another agent group.
put(InteractionMultimedia, AgentGroup, String, String) - Method in interface com.genesyslab.ail.workflow.AgentGroupWorkbin
Places an interaction into the workbin of another agent group and specifies a reason for this action.
put(InteractionMultimedia, String, String, String) - Method in interface com.genesyslab.ail.workflow.AgentGroupWorkbin
Places an interaction into the workbin of another agent group and specifies a reason for this action.
put(InteractionMultimedia, Agent) - Method in interface com.genesyslab.ail.workflow.AgentWorkbin
Places an interaction into the workbin of another agent.
put(InteractionMultimedia, Agent, String, String) - Method in interface com.genesyslab.ail.workflow.AgentWorkbin
Places an interaction into the workbin of another agent and specifies a reason for this action.
put(InteractionMultimedia, String, String, String) - Method in interface com.genesyslab.ail.workflow.AgentWorkbin
Places an interaction into the workbin of another agent and specifies a reason for this action.
put(InteractionMultimedia, PlaceGroup) - Method in interface com.genesyslab.ail.workflow.PlaceGroupWorkbin
Places an interaction into the workbin of another place group.
put(InteractionMultimedia, PlaceGroup, String, String) - Method in interface com.genesyslab.ail.workflow.PlaceGroupWorkbin
Places an interaction into the workbin of another place group.
put(InteractionMultimedia, String, String, String) - Method in interface com.genesyslab.ail.workflow.PlaceGroupWorkbin
Places an interaction into the workbin of another place group.
put(InteractionMultimedia, Place) - Method in interface com.genesyslab.ail.workflow.PlaceWorkbin
Places an interaction into another place's workbin.
put(InteractionMultimedia, Place, String, String) - Method in interface com.genesyslab.ail.workflow.PlaceWorkbin
Places an interaction into the workbin of another place and specifies a reason for this action.
put(InteractionMultimedia, String, String, String) - Method in interface com.genesyslab.ail.workflow.PlaceWorkbin
Places an interaction into the workbin of another place.
put(InteractionMultimedia) - Method in interface com.genesyslab.ail.workflow.Workbin
Places this interaction into this workbin for this agent or place.
put(InteractionMultimedia, String, String) - Method in interface com.genesyslab.ail.workflow.Workbin
Places this interaction into this workbin for this agent or place, and specifies a reason for this action.

Q

QUERY_STATUS - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'query status' action.
QUERY_STATUS - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'query status' action.
QUERY_STATUS - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'query status' action.
QUERY_STATUS - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'query status' action.
QUERY_STATUS - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'query status' action.
QUERY_STATUS - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'query status' action.
QUERY_STATUS - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'query status' action.
QUERY_STATUS - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Query the status of this interaction.
QUERY_STATUS - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Query the status of this interaction.
QUERY_STATUS - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Query the status of this interaction.
QUERY_STATUS - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'query status' action.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'query status' action.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'query status' action.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'query status' action.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'query status' action.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'query status' action.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'query status' action.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'query status' action.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Query the status of this interaction.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Query the status of this interaction.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Query the status of this interaction.
QUERY_STATUS_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'query status' action.
queryStatus() - Method in interface com.genesyslab.ail.AbstractDn
Deprecated.  
queryStatus() - Method in interface com.genesyslab.ail.AbstractInteraction
Deprecated.  
QUEUE - Static variable in class com.genesyslab.ail.AbstractDn.Type
Queue.
QUEUE - Static variable in class com.genesyslab.ail.collaboration.Participant.Type
Constant for Participant type 'queue'.
QUEUE - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
Queue
QUEUE - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Queue objects.
Queue - Interface in com.genesyslab.ail.workflow
A queue that contains multimedia interactions.
QUEUE_ - Static variable in class com.genesyslab.ail.AbstractDn.Type
Queue.
QUEUE_ - Static variable in class com.genesyslab.ail.collaboration.Participant.Type
Constant for Participant type 'queue'.
QUEUE_ - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
Queue
QUEUE_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Queue identifier is not specified
QUEUE_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Queue identifier is not specified
QUEUED - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
QUEUED - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction has been queued.
QUEUED - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction is currently waiting in a queue.
QUEUED - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The interaction has been queued on the routing DN.
QUEUED - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Indicates that the history item is waiting in a queue.
QUEUED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
QUEUED_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction has been queued.
QUEUED_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction is currently waiting in a queue.
QUEUED_ - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The interaction has been queued on the routing DN.
QUEUED_ - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Integer value for QUEUED.
QUEUED_IN_A_WORKBIN - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Indicates that the history item is waiting in a workbin.
QUEUED_IN_A_WORKBIN_ - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Integer value for QUEUED_IN_A_WORKBIN.
QUOTE_HEADER_CONTACT - Static variable in interface com.genesyslab.ail.InteractionMail
The field code for the contact name in the quote phrase.
QUOTE_HEADER_DATE - Static variable in interface com.genesyslab.ail.InteractionMail
The field code for the date in the quote phrase.

R

RAN - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to a music source on a RAN port of the switch.
RAN_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to a music source on a RAN port of the switch.
READ_ONLY_PROPERTY - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Attempt to set/change read-only property
READ_ONLY_PROPERTY_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Attempt to set/change read-only property
READY - Static variable in class com.genesyslab.ail.ActionCode.Type
Ready.
ready(String, Dn.Workmode, Map, Map) - Method in interface com.genesyslab.ail.Agent
Sets all the DNs of the current place to ready.
ready(String, Dn.Workmode, Map) - Method in interface com.genesyslab.ail.Agent
Deprecated. Use Agent.ready( String, Dn.Workmode, Map, Map ).
READY - Static variable in class com.genesyslab.ail.Dn.Action
Ready.
ready(String, Dn.Workmode, Map, Map) - Method in interface com.genesyslab.ail.Dn
Sets this DN in ready state.
ready(String, Dn.Workmode, Map) - Method in interface com.genesyslab.ail.Dn
Same as ready( queue, workmode, reasons, null ).
ready() - Method in interface com.genesyslab.ail.Dn
Same as ready( null, null, null, null ).
READY - Static variable in class com.genesyslab.ail.Dn.Status
Ready.
READY - Static variable in class com.genesyslab.ail.Media.Action
The 'ready' action.
ready(String, String) - Method in interface com.genesyslab.ail.Media
Sets this media to 'not ready'.
READY - Static variable in class com.genesyslab.ail.Media.Status
Media status Ready.
READY - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
The agent is ready to work.
READY - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Ready.
ready() - Method in interface com.genesyslab.ail.Place
Calls Place.ready(String, Dn.Workmode, Map, Map) with default parameters.
ready(String, Dn.Workmode, Map) - Method in interface com.genesyslab.ail.Place
Deprecated. since 7.0. Please use Place.ready(String, Dn.Workmode, Map, Map).
ready(String, Dn.Workmode, Map, Map) - Method in interface com.genesyslab.ail.Place
Sets ready all the Dns of this place.
READY_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Ready.
READY_ - Static variable in class com.genesyslab.ail.Dn.Action
Ready.
READY_ - Static variable in class com.genesyslab.ail.Dn.Status
Ready.
READY_ - Static variable in class com.genesyslab.ail.Media.Action
The 'ready' action.
READY_ - Static variable in class com.genesyslab.ail.Media.Status
Media status Ready.
READY_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventAgentStatus.AgentStatus
Integer value for READY.
READY_ - Static variable in class com.genesyslab.ail.monitor.MonitorEventMediaStatus.Status
Ready.
readyMultimedia(Collection, String, String) - Method in interface com.genesyslab.ail.Agent
Sets the specified media to ready.
readyMultimedia(Collection, String, String) - Method in interface com.genesyslab.ail.Place
Sets the specified media to ready.
REC_USER_ANNOUN - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An announcement from the user is recorded.
REC_USER_ANNOUN_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An announcement from the user is recorded.
RECALL - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'recall invitation' action.
recall(Place) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationParentIn
Recalls the invitation.
RECALL_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'recall invitation' action.
RECEIVED - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
RECEIVED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
RECONNECT - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Reconnect this interaction.
RECONNECT - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Reconnect this interaction.
RECONNECT - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Reconnect this interaction.
RECONNECT_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Reconnect this interaction.
RECONNECT_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Reconnect this interaction.
RECONNECT_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Reconnect this interaction.
reconnectCall(Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.reconnectCall( Map, Map ).
reconnectCall(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Reconnects this held call and releases another active call.
reconnectCall(InteractionVoice, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Reconnects this held call and releases another active call.
record() - Method in class com.genesyslab.ail.AilLoader
 
RECORD_ALREADY_EXISTS - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Attempt to add record existing in DB
RECORD_ALREADY_EXISTS_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Attempt to add record existing in DB
RECORD_ALREADY_PROCESSED - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Received request refers to record already processed
RECORD_ALREADY_PROCESSED_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Received request refers to record already processed
RECORD_HANDLING_STATUS - Static variable in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
The OutboundStatus of an InteractionVoiceOutbound has changed.
RECORD_HANDLING_STATUS_ - Static variable in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
The OutboundStatus of an InteractionVoiceOutbound has changed.
RECORD_NOT_FOUND - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
OCS received request for nonexisting or already processed record
RECORD_NOT_FOUND_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
OCS received request for nonexisting or already processed record
RECORD_ON_DESKTOP - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
One or more records could not be canceled because they are being processed by an agent.
RECORD_ON_DESKTOP_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
One or more records could not be canceled because they are being processed by an agent.
RECORD_STATUS - Static variable in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
The status of an OutboundRecord has changed.
RECORD_STATUS_ - Static variable in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
The status of an OutboundRecord has changed.
REDIRECT_CALL - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Redirect this interaction.
REDIRECT_CALL - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Redirect this interaction.
REDIRECT_CALL - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Redirect this interaction.
REDIRECT_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Redirect this interaction.
REDIRECT_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Redirect this interaction.
REDIRECT_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Redirect this interaction.
REDIRECT_INTERACTION - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound redirect.
REDIRECT_INTERACTION_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type outbound redirect.
redirectCall(String, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.redirectCall( String, Map, Map ).
redirectCall(String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Redirects this call.
REDIRECTED - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was redirected.
REDIRECTED_ - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was redirected.
REGULAR - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A regular call.
REGULAR_ - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A regular call.
REJECT - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Reject.
REJECT - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Reject.
reject() - Method in interface com.genesyslab.ail.CallbackRecord
Rejects this record.
REJECT - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was rejected.
REJECT - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Reject this interaction.
reject() - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Rejects this outbound record.
REJECT - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Constant for the reject method.
reject() - Method in interface com.genesyslab.ail.KwInteractionContext
Signals the CTI-Less T-Server that the knowledge worker will not handle this interaction.
reject() - Method in interface com.genesyslab.ail.OutboundChain
Rejects this outbound chain.
REJECT_ - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Reject.
REJECT_ - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Reject.
REJECT_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was rejected.
REJECT_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Reject this interaction.
REJECT_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Numeric constant for REJECT.
REJECT_PREVIEW - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Rejects an interaction in preview status.
REJECT_PREVIEW_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Rejects an interaction in preview status.
REJECT_STATUS - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Constant for the rejectStatus method.
REJECT_STATUS_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Numeric constant for REJECT_STATUS.
REJECTED - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
The interaction has been rejected.
REJECTED_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Reason
Numeric constant for REJECTED.
REJECTED_BY_AGT - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
REJECTED_BY_AGT_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
rejectPreview(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Rejects a preview interaction.
rejectStatus() - Method in interface com.genesyslab.ail.KwInteractionContext
Signals the CTI-Less T-Server that the knowledge worker is not handling this interaction anymore.
RELEASE_CALL - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'release call' action.
RELEASE_CALL - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'release call' action.
RELEASE_CALL - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'release call' action.
RELEASE_CALL - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'release call' action.
RELEASE_CALL - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'release call' action.
RELEASE_CALL - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'release call' action.
RELEASE_CALL - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'release call' action.
RELEASE_CALL - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Release this interaction.
RELEASE_CALL - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Release this interaction.
RELEASE_CALL - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Release this interaction.
RELEASE_CALL - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'release call' action.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'release call' action.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'release call' action.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'release call' action.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'release call' action.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'release call' action.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'release call' action.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'release call' action.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Release this interaction.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Release this interaction.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Release this interaction.
RELEASE_CALL_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'release call' action.
RELEASE_DN - Static variable in class com.genesyslab.ail.Dn.Action
Release DN.
RELEASE_DN_ - Static variable in class com.genesyslab.ail.Dn.Action
Release DN.
releaseCall(Map) - Method in interface com.genesyslab.ail.Interaction
Releases this Interaction.
releaseCall(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Releases this call.
RELEASED - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for released reason.
RELEASED_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for released reason.
releaseDn() - Method in interface com.genesyslab.ail.Dn
Releases all the non-idle interactions sitting on this DN.
releaseInteraction(String) - Method in interface com.genesyslab.ail.Dn
Releases this interaction sitting on this DN.
REMIND - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'remind invitation' action.
remind(Place) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationParentIn
Reminds the invitation to the pending participants.
REMIND_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'remind invitation' action.
removeAgentListener(AgentListener) - Method in interface com.genesyslab.ail.Agent
Removes a listener.
removeAllChatListeners() - Method in interface com.genesyslab.ail.InteractionChat
Removes all the listeners for the events on this InteractionChat.
removeApplicationInfoListener(ApplicationInfoListener) - Method in class com.genesyslab.ail.ApplicationInfo
Unregisters a listener for the modifications of this application in the Configuration Layer.
removeAttachedData(String) - Method in interface com.genesyslab.ail.AbstractInteraction
Removes an attached key-value pair.
removeAttachment(int) - Method in interface com.genesyslab.ail.InteractionMailOut
Deprecated.  
removeAttachment(String) - Method in interface com.genesyslab.ail.InteractionMailOut
Removes an attached file.
removeAttributeValues(ContactAttributeMetaData, Collection) - Method in interface com.genesyslab.ail.Contact
Removes contact attribute values for a ContactAttributeMetaData.
removeCallbackRecordListener(CallbackRecordListener) - Method in interface com.genesyslab.ail.CallbackRecord
Removes a listener.
removeChatListener(InteractionChatListener) - Method in interface com.genesyslab.ail.InteractionChat
Removes a listener for the events on this InteractionChat.
removeConfigServerListener(PsdkConfigBridge.Listener) - Static method in class com.genesyslab.ail.PsdkConfigBridge
Removes a listener previously added.
removeDnFunctionListener(DnFunctionListener) - Method in interface com.genesyslab.ail.DnFunction
Removes a listener.
removeDnListener(Object) - Method in interface com.genesyslab.ail.AbstractDn
Removes a listener.
removeEmailAddress(String) - Method in interface com.genesyslab.ail.Contact
Removes an e-mail address from this Contact's e-mail addresses.
removeInteractionListener(Object) - Method in interface com.genesyslab.ail.AbstractInteraction
Unregisters a listener for the events on this Interaction.
removeInvitationListener(InvitationListener) - Method in interface com.genesyslab.ail.InteractionMailOut
Unregisters a listener on invitation events.
removeKwInteractionContextListener(KwInteractionContextListener) - Method in interface com.genesyslab.ail.KwInteractionContext
Removes a listener for this KwInteractionContext's events.
removeListener(CampaignListener) - Method in interface com.genesyslab.ail.OutboundService
Removes a previously added listener.
removeOutboundListener(InteractionOutboundListener) - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Removes a listener from the outbound events of this interaction.
removeParticipant(Participant) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationOut
Removes a participant.
removeParticipantsListener(ParticipantsListener) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationOut
Unregisters a listener on invitation participant events.
removePhoneNumber(String) - Method in interface com.genesyslab.ail.Contact
Removes a number from this Contact's phone numbers.
removePlaceListener(PlaceListener) - Method in interface com.genesyslab.ail.Place
Unregisters a listener for the events on this Place.
removeRetrieveAttribute(ContactAttributeMetaData) - Method in interface com.genesyslab.ail.SearchContactTemplate
Removes one attribute from the set of attributes that will be loaded from the Contact Server.
removeRetrieveAttribute(InteractionAttributeMetaData) - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Removes an interaction meta data to the list of retrieved attributes.
removeSearchAttribute(SearchSRLTemplate.SRLAttribute) - Method in interface com.genesyslab.ail.srl.SearchSRLTemplate
Removes an attribute value to be searched.
removeServiceListener(ServiceStatus.Type, ServiceListener) - Method in interface com.genesyslab.ail.AilFactory
Removes a listener for the status of the services of a given type.
removeSortAttribute(ContactAttributeMetaData) - Method in interface com.genesyslab.ail.SearchContactTemplate
Removes a sortable attribute.
removeSortAttribute(InteractionAttributeMetaData) - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Removes an interaction meta data to the list of sorted attributes.
removeSRLListener(SRLListener) - Method in interface com.genesyslab.ail.srl.SRLManager
Removes a SRLListener from the listener list for SRL events.
removeStandardResponseFavorite(String, String) - Method in interface com.genesyslab.ail.srl.SRLManager
Removes a StandardResponse from the favorites of this Agent.
removeTServerListener(Switch, PsdkVoiceBridge.Listener) - Static method in class com.genesyslab.ail.PsdkVoiceBridge
Removes a listener previously added.
removeWorkbinListener(WorkbinListener) - Method in interface com.genesyslab.ail.workflow.Workbin
Removes a WorkbinListener from the listener list for workbin events.
REPLACED - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
REPLACED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
REPLY - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'reply' action.
reply(Place) - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationIn
Replies to the invitation.
REPLY - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'reply' action.
REPLY - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'reply' action.
reply(String, boolean) - Method in interface com.genesyslab.ail.InteractionMailIn
Deprecated. since 7.5 Please use InteractionMailIn.reply(String, boolean, boolean).
reply(String, boolean, boolean) - Method in interface com.genesyslab.ail.InteractionMailIn
Creates a reply to this e-mail.
REPLY_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'reply' action.
REPLY_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'reply' action.
REPLY_ - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'reply' action.
REQUEST_CHAINED_RECORDS - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Request the chained records of this interaction.
REQUEST_CHAINED_RECORDS_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Request the chained records of this interaction.
REQUEST_LOGOUT - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of requesting campaign logout.
REQUEST_LOGOUT_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of requesting campaign logout.
REQUEST_PREVIEW_RECORD - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of requesting a preview record.
REQUEST_PREVIEW_RECORD_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of requesting a preview record.
requestChainedRecords() - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Retrieves alternative data to connect to a customer.
requestChainedRecords() - Method in interface com.genesyslab.ail.OutboundChain
Requests alternative data to call the contact.
RequestFailedException - Exception in com.genesyslab.ail.exception
Exception thrown when a request fails.
RequestFailedException(String) - Constructor for exception com.genesyslab.ail.exception.RequestFailedException
Constructor for this exception.
requestLogout() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Requests to log out the agent from this campaign.
requestPreviewRecord() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Requests a new interaction to be sent.
REROUTE - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Constant for the reroute method.
reroute(String, Map) - Method in interface com.genesyslab.ail.KwInteractionContext
Reroutes the interaction.
REROUTE_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Action
Numeric constant for REROUTE.
RESCHEDULE - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Reschedule.
RESCHEDULE - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Reschedule.
reschedule(Calendar) - Method in interface com.genesyslab.ail.CallbackRecord
Reschedules this record.
RESCHEDULE - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'reschedule' action.
reschedule(Calendar, Calendar, String) - Method in interface com.genesyslab.ail.InteractionWebcallback
Reschedules this InteractionWebcallback for some time later.
RESCHEDULE - Static variable in class com.genesyslab.ail.OutboundRecord.Action
Constant for the action of rescheduling a call.
reschedule(Calendar, OutboundRecord.CallbackType) - Method in interface com.genesyslab.ail.OutboundRecord
Reschedules a call for later.
RESCHEDULE_ - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Reschedule.
RESCHEDULE_ - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Reschedule.
RESCHEDULE_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'reschedule' action.
RESCHEDULE_ - Static variable in class com.genesyslab.ail.OutboundRecord.Action
Constant for the action of rescheduling a call.
ResourceManager - Interface in com.genesyslab.ail
Manager of agent resources.
ResourceProperty - Interface in com.genesyslab.ail
A resource is an agent's element for configuration purpose Example: dictionary, color of background and so on.
responseUsed(Agent, String, InteractionMultimedia, SRLManager.ResponseType) - Method in interface com.genesyslab.ail.srl.SRLManager
Notifies and qualifies the usage of a standard response.
RESTORING - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that AIL is restoring the connection for this service.
RESTORING_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of RESTORING.
RETRIEVE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Retrieve this interaction.
RETRIEVE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Retrieve this interaction.
RETRIEVE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Retrieve this interaction.
RETRIEVE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Retrieve this interaction.
RETRIEVE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Retrieve this interaction.
RETRIEVE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Retrieve this interaction.
retrieveCall(Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.retrieveCall( Map, Map ).
retrieveCall(Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Retrieves a call that was held.
RETRIEVED - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for retrieved reason.
RETRIEVED_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for retrieved reason.
RETURN_BACK - Static variable in class com.genesyslab.ail.Dn.Workmode
Return back.
RETURN_BACK_ - Static variable in class com.genesyslab.ail.Dn.Workmode
Return back.
RING_BACK - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to a ring back tone source.
RING_BACK_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is connected to a ring back tone source.
RINGING - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for ringing reason.
RINGING - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status ringing.
RINGING_ - Static variable in class com.genesyslab.ail.event.InteractionEvent.EventReason
Constant for ringing reason.
RINGING_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status ringing.
RINGING_CONFERENCE_REASON - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for reason for multimedia conference The value is the reason of the conference as a String.
RINGING_CONFERENCE_VISIBILITY - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for suggested visibility for multimedia conference The value is the uggested visibility of the conference as a ChatParty.Visibility.
RINGING_CONFERENCED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for conferenced multimedia interaction ringing event.
RINGING_DONE - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for already done interaction ringing event.
RINGING_ESCALATED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for an interaction that was originally sent to an external agent, and which is resubmitted to an internal agent.
RINGING_EXT_AGT_RESUBMIT - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for an interaction that was originally sent to an external agent, but the response the external agent made was invalid (for instance, an empty response).
RINGING_FAILED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for an e-mail marked as 'failed'.
RINGING_FORWARDED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for forwarded interaction ringing event.
RINGING_QA_REVIEW - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for interaction submitted for QA review.
RINGING_TRANSFER_REASON - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for reason for voice transfer.
ROLE - Static variable in class com.genesyslab.ail.Enumerator.Type
Role.
ROLE_ - Static variable in class com.genesyslab.ail.Enumerator.Type
Role.
ROUTE - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction change due to a routing operation.
ROUTE_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction change due to a routing operation.
ROUTE_REQUESTED - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
A route request has been issued for this interaction.
ROUTE_REQUESTED - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The interaction is waiting for routing instruction.
ROUTE_REQUESTED_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
A route request has been issued for this interaction.
ROUTE_REQUESTED_ - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The interaction is waiting for routing instruction.
ROUTE_USED - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction is routed.
ROUTE_USED_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The interaction is routed.
ROUTING - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Indicates that the history item is being routed.
ROUTING_ - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Integer value for ROUTING.
ROUTING_INTERACTION - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type routing.
ROUTING_INTERACTION - Static variable in class com.genesyslab.ail.RoutingInteraction.Type
This is routing interaction.
ROUTING_INTERACTION_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type routing.
ROUTING_INTERACTION_ - Static variable in class com.genesyslab.ail.RoutingInteraction.Type
This is routing interaction.
ROUTING_POINT - Static variable in class com.genesyslab.ail.AbstractDn.Type
Routing point.
ROUTING_POINT - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
Routing point
ROUTING_POINT_ - Static variable in class com.genesyslab.ail.AbstractDn.Type
Routing Point.
ROUTING_POINT_ - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
Routing point
ROUTING_QUEUE - Static variable in class com.genesyslab.ail.AbstractDn.Type
Routing Queue.
ROUTING_QUEUE - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
Routing queue
ROUTING_QUEUE_ - Static variable in class com.genesyslab.ail.AbstractDn.Type
Routing Queue.
ROUTING_QUEUE_ - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
Routing queue
ROUTING_TARGET_INVALID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid routing target specified
ROUTING_TARGET_INVALID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid routing target specified
RoutingInteraction - Interface in com.genesyslab.ail
A call processed by a routing DN.
RoutingInteraction.CallType - Class in com.genesyslab.ail
Enum for the possible types of phone call that this interaction is representing.
RoutingInteraction.Status - Class in com.genesyslab.ail
Enum for the possible statuses of the interaction.
RoutingInteraction.TreatmentType - Class in com.genesyslab.ail
Enum for the possible treatment types that can apply to this interaction.
RoutingInteraction.Type - Class in com.genesyslab.ail
Enum for the possible types of this interaction.
RoutingInteractionEvent - Interface in com.genesyslab.ail.event
An event on a RoutingInteraction.
RoutingInteractionEvent.EventReason - Class in com.genesyslab.ail.event
Enum for the reasons of this event.
RoutingInteractionEvent.Extension - Interface in com.genesyslab.ail.event
Contains the keys of the AIL extensions possibly present in this event.
RoutingInteractionListener - Interface in com.genesyslab.ail.event
Receives events on a RoutingInteraction.
RR_QUEUED - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The interaction is queued while waiting for routing instruction.
RR_QUEUED_ - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The interaction is queued while waiting for routing instruction.
RUNNING - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Status
Running campaign.
RUNNING_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Status
Running campaign.

S

Savable - Interface in com.genesyslab.ail
Interface for all the objects of the Agent Interaction Layer that are represented in the Contact Server.
SAVE - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'save' action.
SAVE - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'save' action.
save() - Method in interface com.genesyslab.ail.Contact
Saves the object into the database.
SAVE - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'save' action.
save() - Method in interface com.genesyslab.ail.Interaction
Saves this interaction into the Contact Server.
SAVE - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'save' action.
SAVE - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'save' action.
SAVE - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'save' action.
SAVE - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'save' action.
SAVE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Save this interaction.
SAVE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Save this interaction.
SAVE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Save this interaction.
SAVE - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'save' action.
save() - Method in interface com.genesyslab.ail.Savable
Saves the object into the Contact Server.
SAVE_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'save' action.
SAVE_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'save' action.
SAVE_ - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'save' action.
SAVE_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'save' action.
SAVE_ - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'save' action.
SAVE_ - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'save' action.
SAVE_ - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'save' action.
SAVE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Save this interaction.
SAVE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Save this interaction.
SAVE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Save this interaction.
SAVE_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'save' action.
saveAttachedData() - Method in interface com.genesyslab.ail.AbstractInteraction
Saves the modifications of the attached data.
SCHEDULED - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackType
 
SCHEDULED - Static variable in class com.genesyslab.ail.InteractionWebcallback.WcbType
Scheduled.
SCHEDULED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackType
 
SCHEDULED_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.WcbType
Scheduled.
SCHEDULED_RECORD_NOT_FOUND - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot reschedule the record: record not found
SCHEDULED_RECORD_NOT_FOUND_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot reschedule the record: record not found
searchContact(SearchContactTemplate) - Method in interface com.genesyslab.ail.ContactManager
Returns all the contacts as a Collection of Contact.
SearchContactTemplate - Interface in com.genesyslab.ail
This class defines the template for contact searches.
searchInStandardResponseFavorites(String, SearchSRLTemplate) - Method in interface com.genesyslab.ail.srl.SRLManager
Returns the IDs of the StandardResponse as a Collection of Strings according to the given filter.
SearchInteractionTemplate - Interface in com.genesyslab.ail
A template for interactions searches.
SearchSRLAttribute - Interface in com.genesyslab.ail.srl
Defines a SRL attribute to be searched.
SearchSRLResult - Interface in com.genesyslab.ail.srl
Defines the result of SRL searches according to the categoryOnly boolean value of the SRLManager.findCategoriesResponsesFromRoots(java.lang.Boolean, com.genesyslab.ail.srl.SearchSRLTemplate) method.
SearchSRLTemplate - Interface in com.genesyslab.ail.srl
Defines the template used to search for standard responses.
SearchSRLTemplate.SRLAttribute - Class in com.genesyslab.ail.srl
Lists the possible attributes that you can use for a SRL search.
SearchSRLTemplate.SRLOperator - Class in com.genesyslab.ail.srl
Lists the possible attributes that you can use for a SRL search.
send() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationOut
Sends or places InteractionInvitationIns into a workbin or a queue according to the type of the Participant.
SEND - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'send' action.
send(String) - Method in interface com.genesyslab.ail.InteractionMailOut
Sends this e-mail.
SEND_ - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'send' action.
SEND_DTMF - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Send DTMF tones through this interaction.
SEND_DTMF - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Send DTMF tones throug this interaction.
SEND_DTMF - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Send DTMF tones throug this interaction.
SEND_DTMF_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Send DTMF tones through this interaction.
SEND_DTMF_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Send DTMF tones throug this interaction.
SEND_DTMF_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Send DTMF tones throug this interaction.
sendDTMF(String, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.sendDTMF( String, Map, Map ).
sendDTMF(String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Sends digits as DTMF tones on this phones call.
sendMessage(String, String) - Method in interface com.genesyslab.ail.IMInteractionContext
Sends a message to the parties of this IM chat session.
sendMessage(String) - Method in interface com.genesyslab.ail.InteractionChat
Sends a message to all the chat parties.
sendUserEvent(Map) - Method in interface com.genesyslab.ail.Dn
Sends a user event to the T-Server with attached data.
SENT - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was sent.
SENT_ - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was sent.
SERVER - Static variable in class com.genesyslab.ail.AilLoader.ApplicationType
Agent Interaction Layer is embedded in a server.
SERVER_ - Static variable in class com.genesyslab.ail.AilLoader.ApplicationType
Agent Interaction Layer is embedded in a server.
SERVICE_NOT_AVAILABLE - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot execute request: outbound service not available for current object
SERVICE_NOT_AVAILABLE_ - Static variable in class com.genesyslab.ail.exception.OutboundServiceException.Type
Cannot execute request: outbound service not available for current object
ServiceException - Exception in com.genesyslab.ail.exception
Exception thrown when a request fails because of the underlying service.
ServiceException(String, ServiceStatus.Status) - Constructor for exception com.genesyslab.ail.exception.ServiceException
Constructor for this exception.
ServiceListener - Interface in com.genesyslab.ail.event
This listener can register for status changes on one or more services.
ServiceStatus - Class in com.genesyslab.ail
Describes the status of a service along with some connection information.
ServiceStatus() - Constructor for class com.genesyslab.ail.ServiceStatus
 
ServiceStatus.Status - Class in com.genesyslab.ail
Constants for the statuses of the services.
ServiceStatus.Type - Class in com.genesyslab.ail
Constants for the types of services.
serviceStatusChanged(ServiceStatus.Type, String, ServiceStatus.Status) - Method in interface com.genesyslab.ail.event.ServiceListener
Called when the status of a service has changed.
SET_DEFAULT_ROUTE - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is set with a default destination.
SET_DEFAULT_ROUTE_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The interaction is set with a default destination.
SET_DND_OFF - Static variable in class com.genesyslab.ail.DnFunction.Action
Set DND off.
SET_DND_OFF_ - Static variable in class com.genesyslab.ail.DnFunction.Action
Set DND off.
SET_DND_ON - Static variable in class com.genesyslab.ail.DnFunction.Action
Set DND on.
SET_DND_ON_ - Static variable in class com.genesyslab.ail.DnFunction.Action
Set DND on.
SET_FORWARD - Static variable in class com.genesyslab.ail.DnFunction.Action
Set the Forward to a destination.
SET_FORWARD_ - Static variable in class com.genesyslab.ail.DnFunction.Action
Set the Forward to a destination.
setActiveRecord(String) - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Marks one of the records of this interaction as the active one.
setActiveRecord(String) - Method in interface com.genesyslab.ail.OutboundChain
Marks one of the chained records as the active one.
setAddress(String) - Method in interface com.genesyslab.ail.EmailAddress
Sets the 'address' part of this e-mail address.
setAnnex(Map) - Method in interface com.genesyslab.ail.Person
Sets the person's annex.
setAttachedData(String, Object) - Method in interface com.genesyslab.ail.AbstractInteraction
Sets an attached key-value pair.
setAttachedData(Map) - Method in interface com.genesyslab.ail.AbstractInteraction
Sets all the attached data at once.
setAttachedData(String, Object) - Method in interface com.genesyslab.ail.InteractionMultimedia
Sets an attached key-value pair.
setAttachedData(String, Object) - Method in interface com.genesyslab.ail.InteractionVoice
Sets an attached key-value pair.
setAttributeValues(ContactAttributeMetaData, Collection) - Method in interface com.genesyslab.ail.Contact
Adds or updates contact attribute values of this attribute name.
setAvailableQueuesForChildInteraction(Collection) - Method in interface com.genesyslab.ail.InteractionMultimedia
Sets the list of queues in which a child interaction can be created.
setAvailableQueuesForThisInteraction(Collection) - Method in interface com.genesyslab.ail.InteractionMultimedia
Sets the queues to which this interaction can be sent.
setBccAddresses(EmailAddress[]) - Method in interface com.genesyslab.ail.InteractionMailOut
Sets the addresses to which copies of this e-mail will be silently sent.
setBinValue(byte[]) - Method in interface com.genesyslab.ail.ContactAttributeValue
Sets the binary value of this ContactAttributeValue as a byte array according to the type.
setCallResult(CallbackRecord.CallResult) - Method in interface com.genesyslab.ail.CallbackRecord
Sets the result of the associated call.
setCallResult(OutboundRecord.CallResult) - Method in interface com.genesyslab.ail.OutboundRecord
Sets the result of the current call for this current record.
setCanBeParent(boolean) - Method in interface com.genesyslab.ail.InteractionOpenMedia
Sets whether or not this interaction can be the parent of another interaction stored in UCS.
setCategoryId(String) - Method in interface com.genesyslab.ail.InteractionMultimedia
Assigns a category to this interaction.
setCcAddresses(EmailAddress[]) - Method in interface com.genesyslab.ail.InteractionMailOut
Sets the addresses to which copies of this e-mail will be sent.
setCoBrowseAccount(String) - Method in class com.genesyslab.ail.CoBrowseParameters
Sets the name of the co-browse account.
setCoBrowseServer(String) - Method in class com.genesyslab.ail.CoBrowseParameters
Sets the name of the co-browse server.
setCode(int) - Method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Sets the code of this reason.
setContact(String) - Method in interface com.genesyslab.ail.CallbackRecord
Sets the contact phone number.
setContactAttribute(ContactAttributeMetaData) - Method in interface com.genesyslab.ail.FilterLeaf
Sets a contact attribute meta data as a variable of the filter leaf expression.
setContactId(String) - Method in interface com.genesyslab.ail.Interaction
Sets the Contact of this Interaction.
setContentBinary(byte[]) - Method in interface com.genesyslab.ail.Interaction
Sets the interaction's binary content.
setContentBinaryMimeType(String) - Method in interface com.genesyslab.ail.Interaction
Sets the MIME type that identifies the format of the interaction's binary content.
setContentBinarySize(int) - Method in interface com.genesyslab.ail.Interaction
Sets the size of interaction's binary content.
setContentType(String) - Method in interface com.genesyslab.ail.Attachment
Sets the content type of this attachment.
setCustomField(String, Object) - Method in interface com.genesyslab.ail.CallbackRecord
Modifies or adds a custom field.
setCustomField(String, Object) - Method in interface com.genesyslab.ail.OutboundRecord
Sets a custom field in the record and updates it in the Outbound Contact Server.
setCustomField(String, Object, boolean) - Method in interface com.genesyslab.ail.OutboundRecord
Sets a custom field in the record.
setDailyFrom(Integer) - Method in interface com.genesyslab.ail.OutboundRecord
Sets the beginning of the time frame when this contact can be called, in seconds from midnight.
setDailyTill(Integer) - Method in interface com.genesyslab.ail.OutboundRecord
Sets the end of the time frame when this contact can be called, in seconds from midnight.
setData(byte[]) - Method in interface com.genesyslab.ail.Attachment
Sets the content of this attachment.
setDate(Date) - Method in class com.genesyslab.ail.CoBrowseURL
Sets the date time when this URL was co-browsed.
setDateValue(Date) - Method in interface com.genesyslab.ail.ContactAttributeValue
Sets the date value of this ContactAttributeValue as a Date according to the type.
setDateValue(Date) - Method in interface com.genesyslab.ail.InteractionAttributeValue
Sets the date value of this InteractionAttributeValue as a Date according to the type.
setDefaultLogFileName(String) - Method in class com.genesyslab.ail.AilLoader
Sets the default log file name.
setDefaultLogFilePath(String) - Method in class com.genesyslab.ail.AilLoader
Sets the default log file location.
setDescription(String) - Method in interface com.genesyslab.ail.ContactAttributeValue
Sets the description of this ContactAttributeValue as a String.
setDescription(String) - Method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Returns the description of this reason.
setDisplayName(String) - Method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Sets the display name of this reason.
setDNDMultimedia(boolean) - Method in interface com.genesyslab.ail.Place
Turns Do-Not-Disturb feature on or off on this place for multimedia.
setDNDOff(Map, Map) - Method in interface com.genesyslab.ail.DnFunction
Sets the Do Not Disturb feature to Off.
setDNDOn(Map, Map) - Method in interface com.genesyslab.ail.DnFunction
Sets the Do Not Disturb feature to on.
setExternalId(String) - Method in interface com.genesyslab.ail.InteractionMultimedia
Assigns an external identifier to this interaction.
setFilename(String) - Method in interface com.genesyslab.ail.Attachment
Modifies the attachment's file name.
setFilter(FilterTreeElement) - Method in interface com.genesyslab.ail.SearchContactTemplate
Sets the filter of the search contact template.
setFirstName(String) - Method in interface com.genesyslab.ail.Contact
Sets the first name of this Contact.
setForcedOptions(Map) - Method in class com.genesyslab.ail.AilLoader
Forces options and overrides any options set in the Configuration Layer.
setForward(String, Map, Map) - Method in interface com.genesyslab.ail.DnFunction
Sets the Forward on the associated DN.
setFromAddress(EmailAddress) - Method in interface com.genesyslab.ail.InteractionMailOut
Sets the address from which this e-mail will be sent.
setId(String) - Method in interface com.genesyslab.ail.ContactAttributeValue
Sets the unique identifier of the contact attribute value (this is the ContactServerID of the value).
setIdleReason(String, String, Map, Map) - Method in interface com.genesyslab.ail.Dn
Deprecated. This feature is deprecated in T-Server.
setIdleReason(String, String, Map) - Method in interface com.genesyslab.ail.Dn
Deprecated. This feature is deprecated in T-Server.
setIndex(int) - Method in interface com.genesyslab.ail.SearchContactTemplate
Sets the index of the first search contact item into the Contact Server.
setIndex(int) - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Sets the index of the first sorted interations to get.
setInitListener(InitListener) - Method in class com.genesyslab.ail.AilLoader
Sets a listener for initialization events.
setIntValue(Integer) - Method in interface com.genesyslab.ail.InteractionAttributeValue
Sets the integer value of this InteractionAttributeValue as a Integer according to the type.
setIsCategoryApproved(Boolean) - Method in interface com.genesyslab.ail.InteractionMultimedia
Sets the approval of the suggested category.
setLastName(String) - Method in interface com.genesyslab.ail.Contact
Sets the last name of this Contact.
setLength(int) - Method in interface com.genesyslab.ail.SearchContactTemplate
Sets the length of the retrieved contact items.
setLength(int) - Method in interface com.genesyslab.ail.SearchInteractionTemplate
Sets the number of sorted interations to get.
setLicenseFile(String) - Method in class com.genesyslab.ail.AilLoader
Sets license file when given as application parameter rather than option of config.
setLogFileOptions(String) - Method in interface com.genesyslab.ail.AilFactory
Sets options for the log file.
setMessageText(String) - Method in interface com.genesyslab.ail.InteractionMailOut
Sets the body of the message.
setMimeType(String) - Method in interface com.genesyslab.ail.ContactAttributeValue
Sets the MIME type for the binary value of this ContactAttributeValue as a String.
setMockComponents(HashMap) - Method in class com.genesyslab.ail.AilLoader
 
setName(String) - Method in interface com.genesyslab.ail.collaboration.Participant
Sets the name of the participant.
setNickName(String, ChatParty.Type) - Method in interface com.genesyslab.ail.InteractionChat
Sets the nickname before the answerCall.
setNotepad(String) - Method in interface com.genesyslab.ail.Interaction
Sets the notepad (comment) of this interaction.
setOperator(FilterLeaf.LeafOperator) - Method in interface com.genesyslab.ail.FilterLeaf
Sets the operator of the filter leaf expression.
setOperator(FilterNode.NodeOperator) - Method in interface com.genesyslab.ail.FilterNode
Sets the Operator attribute of the FilterNode object.
setOperator(SearchSRLTemplate.SRLOperator) - Method in interface com.genesyslab.ail.srl.SearchSRLTemplate
Sets an operator to be used for the search.
setPartyType(ChatParty.Type) - Method in interface com.genesyslab.ail.InteractionChat
Sets the party type of this agent on this chat interaction.
setPersonal(String) - Method in interface com.genesyslab.ail.EmailAddress
Sets the 'personal' part of this e-mail address.
setPhone(String) - Method in interface com.genesyslab.ail.OutboundRecord
Sets the phone number of the customer in the phone field of the current record.
setPhoneType(OutboundRecord.PhoneType) - Method in interface com.genesyslab.ail.OutboundRecord
Sets the phone type.
setPrimary(boolean) - Method in interface com.genesyslab.ail.ContactAttributeValue
Sets the primary status of this ContactAttributeValue as a boolean.
setPrimaryEmailAddress(String) - Method in interface com.genesyslab.ail.Contact
Sets this e-mail address as primary.
setPrimaryOnly(boolean) - Method in interface com.genesyslab.ail.FilterLeaf
Sets the primary status of the filter expression.
setPrimaryPhoneNumber(String) - Method in interface com.genesyslab.ail.Contact
Sets this phone number as primary.
setReplyToAddress(EmailAddress) - Method in interface com.genesyslab.ail.InteractionMailOut
Sets the reply-to address of this e-mail.
setResourceProperty(String, byte[]) - Method in interface com.genesyslab.ail.Agent
Sets a binary resource property.
setResourceProperty(String, String) - Method in interface com.genesyslab.ail.Agent
Sets a string resource property.
setResourceProperty(String, String, byte[]) - Method in interface com.genesyslab.ail.ResourceManager
Sets a binary resource for an agent.
setResourceProperty(String, String, String) - Method in interface com.genesyslab.ail.ResourceManager
Sets a string resource for an agent.
setSearchPrimaryValueOnly(boolean) - Method in interface com.genesyslab.ail.SearchContactTemplate
Puts the search flag to true in order to look only for primary value, false flag for all values.
setSignature(String) - Method in interface com.genesyslab.ail.Agent
Modifies the agent's signature.
setStartupConnectionAttempts(int) - Method in class com.genesyslab.ail.AilLoader
Sets the maximum number of attepts for the connection to the config server.
setStartupTimeout(int) - Method in class com.genesyslab.ail.AilLoader
Sets the timeout for startup.
setStructTextMimeType(String) - Method in interface com.genesyslab.ail.Interaction
Sets the MIME type of the StructuredText field.
setStructuredText(String) - Method in interface com.genesyslab.ail.Interaction
Sets the structured text of the interaction.
setStrValue(String) - Method in interface com.genesyslab.ail.ContactAttributeValue
Sets the string value of this ContactAttributeValue as a String according to the type.
setStrValue(String) - Method in interface com.genesyslab.ail.InteractionAttributeValue
Sets the string value of this InteractionAttributeValue as a String according to the type.
setSubject(String) - Method in interface com.genesyslab.ail.Interaction
Sets the subject of this interaction.
setSubject(String) - Method in interface com.genesyslab.ail.InteractionMailOut
Sets the subject of this e-mail.
setText(String) - Method in interface com.genesyslab.ail.Interaction
Sets the displayable text of the interaction.
setThreadID(String) - Method in interface com.genesyslab.ail.InteractionOpenMedia
Sets the identifier of the contact's thread.
setTimeZone(String) - Method in interface com.genesyslab.ail.OutboundRecord
Sets the time zone ID, which have already been declared in the Configuration Layer.
setTimeZoneOffset(int) - Method in interface com.genesyslab.ail.OutboundRecord
Deprecated. Use OutboundRecord.setTimeZone(String) instead.
setTitle(String) - Method in interface com.genesyslab.ail.Contact
Sets the title of this Contact.
setToAddresses(EmailAddress[]) - Method in interface com.genesyslab.ail.InteractionMailOut
Sets the addresses to which this e-mail will be sent.
setTreatment(InteractionVoiceOutbound.TreatmentType) - Method in interface com.genesyslab.ail.InteractionVoiceOutbound
Deprecated. Sets the treatment data that will be associated with this interaction when it is marked done.
setTreatment(OutboundChain.TreatmentType) - Method in interface com.genesyslab.ail.OutboundChain
Sets the treatment type that will be associated with the active record when it is marked as having being processed.
setType(Participant.Type) - Method in interface com.genesyslab.ail.collaboration.Participant
Sets the type of the participant.
setURL(String) - Method in class com.genesyslab.ail.CoBrowseURL
Sets the URL that was co-browsed.
setValue(String) - Method in interface com.genesyslab.ail.FilterLeaf
Sets the value of the filter leaf expression.
setVisibility(ChatParty.Visibility) - Method in interface com.genesyslab.ail.InteractionChat
Sets the visibility: before answerCall to specify the join mode or after answerCall to change visibility
SILENCE - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Silence.
SILENCE - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Silence.
SILENCE - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An interval without sound is applied on the interaction.
SILENCE_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Silence.
SILENCE_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Silence.
SILENCE_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
An interval without sound is applied on the interaction.
SINGLE_STEP_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Perform a single step conference with this interaction.
SINGLE_STEP_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Perform a single step conference with this interaction.
SINGLE_STEP_CONFERENCE - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Perform a single step conference with this interaction.
SINGLE_STEP_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Perform a single step conference with this interaction.
SINGLE_STEP_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Perform a single step conference with this interaction.
SINGLE_STEP_CONFERENCE_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Perform a single step conference with this interaction.
SINGLE_STEP_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Perform a single step transfer of this interaction.
SINGLE_STEP_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Perform a single step transfer of this interaction.
SINGLE_STEP_TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Perform a single step transfer of this interaction.
SINGLE_STEP_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Perform a single step transfer of this interaction.
SINGLE_STEP_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Perform a single step transfer of this interaction.
SINGLE_STEP_TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Perform a single step transfer of this interaction.
singleStepConference(String, String, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.singleStepConference( String, String, Map, Map, Map ).
singleStepConference(String, String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.singleStepConference( String, String, Map, Map, Map ).
singleStepConference(String, String, Map, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Conferences this call in one step.
singleStepTransfer(String, String, String, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.singleStepTransfer( String, String, String, Map, Map, Map ).
singleStepTransfer(String, String, String, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Deprecated. Use InteractionVoice.singleStepTransfer( String, String, String, Map, Map, Map ).
singleStepTransfer(String, String, String, Map, Map, Map) - Method in interface com.genesyslab.ail.InteractionVoice
Transfers this call in one step.
SIP_LIKE - Static variable in class com.genesyslab.ail.Switch.Type
SIP Server switch type.
SIP_LIKE_ - Static variable in class com.genesyslab.ail.Switch.Type
SIP Server switch type.
SIT_DETECTED - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT detected.
SIT_DETECTED - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT detected.
SIT_DETECTED_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT detected.
SIT_DETECTED_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT detected.
SIT_INTERCEPT - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT intercept.
SIT_INTERCEPT - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT intercept.
SIT_INTERCEPT_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT intercept.
SIT_INTERCEPT_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT intercept.
SIT_INVALID_NUM - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT invalid num.
SIT_INVALID_NUM - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT invalid num.
SIT_INVALID_NUM_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT invalid num.
SIT_INVALID_NUM_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT invalid num.
SIT_NO_CIRCUIT - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT no circuit.
SIT_NO_CIRCUIT - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT no circuit.
SIT_NO_CIRCUIT_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT no circuit.
SIT_NO_CIRCUIT_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT no circuit.
SIT_REORDER - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT reorder.
SIT_REORDER - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT reorder.
SIT_REORDER_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT reorder.
SIT_REORDER_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT reorder.
SIT_UNKNOWN - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT unknown.
SIT_UNKNOWN - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT unknown.
SIT_UNKNOWN_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT unknown.
SIT_UNKNOWN_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT unknown.
SIT_VACANT - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT vacant.
SIT_VACANT - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT vacant.
SIT_VACANT_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
SIT vacant.
SIT_VACANT_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
SIT vacant.
SKILL - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Skill objects.
Skill - Interface in com.genesyslab.ail
A skill of an agent and its level.
SkillSummary - Interface in com.genesyslab.ail
Summary information about a skill.
SNAPSHOT_CAN_NOT_LOCK_INTERACTION - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Can't lock interaction, It may be locked or processing
SNAPSHOT_CAN_NOT_LOCK_INTERACTION_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Can't lock interaction, it may be locked or processing
SNAPSHOT_COUNTPARAM_INVALID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid number of records requested
SNAPSHOT_COUNTPARAM_INVALID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid number of records requested
SNAPSHOT_DBREQUEST_ERROR - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Failed to execute database request
SNAPSHOT_DBREQUEST_ERROR_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Failed to execute database request
SNAPSHOT_DBREQUEST_FAILED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Failed to execute database request
SNAPSHOT_DBREQUEST_FAILED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Failed to execute database request
SNAPSHOT_GETPARAM_INVALID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown snapshot identifier
SNAPSHOT_GETPARAM_INVALID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown snapshot identifier
SNAPSHOT_INTERACTION_LOCKED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction is locked
SNAPSHOT_INTERACTION_LOCKED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction is locked
SNAPSHOT_INTERACTION_UNLOCKED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction is not locked by this snapshot
SNAPSHOT_INTERACTION_UNLOCKED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction is not locked by this snapshot
SNAPSHOT_LIMIT_REACHED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Snapshots limit reached, try again later
SNAPSHOT_LIMIT_REACHED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Snapshots limit reached, try again later
SNAPSHOT_NO_INTERACTION_ID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction is not taken by specified snapshot
SNAPSHOT_NO_INTERACTION_ID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Interaction is not taken by specified snapshot
SNAPSHOT_NO_RECORD - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
No records selected, check condition
SNAPSHOT_NO_RECORD_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
No records selected, check condition
SNAPSHOT_POSPARAM_INVALID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid start position specified (zero based)
SNAPSHOT_POSPARAM_INVALID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid start position specified (zero based)
SNAPSHOT_VIEW_FAILED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown view or invalid condition or order
SNAPSHOT_VIEW_FAILED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown view or invalid condition or order
SortableContactAttribute - Interface in com.genesyslab.ail
SortableContactAttribute is a container for a contact attribute and its sort status.
SortableInteractionAttribute - Interface in com.genesyslab.ail
SortableInteractionAttribute is a container for an interaction attribute and its sort status.
SRLEvent - Interface in com.genesyslab.ail.srl.event
An event reporting a SRL update.
SRLListener - Interface in com.genesyslab.ail.srl.event
Listener for monitoring SRL updates.
SRLManager - Interface in com.genesyslab.ail.srl
The library of StandardResponse.
SRLManager.ResponseType - Class in com.genesyslab.ail.srl
This enum lists the possible response types that an agent can work out.
STALE - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Stale.
STALE - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Stale.
STALE_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Stale.
STALE_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Stale.
StandardResponse - Interface in com.genesyslab.ail.srl
A standard response is a pattern used by agent for filling InteractionMailOut and/or categorizing InteractionMailIn.
StandardResponse.UsageType - Class in com.genesyslab.ail.srl
Constants that describe the type of Agent Desktop Usage.
START_PREVIEW_MODE - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of starting preview mode.
START_PREVIEW_MODE_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of starting preview mode.
startPreviewMode() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Starts the preview mode of this campaign.
STAT - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Indicates the service managing the communication with the Stat Server.
STAT_ - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Integer representation of STAT.
STATUS_CHANGED - Static variable in class com.genesyslab.ail.event.AbstractDnEvent.EventReason
The status of the DN has changed.
STATUS_CHANGED - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
The status of the DN has changed.
STATUS_CHANGED_ - Static variable in class com.genesyslab.ail.event.AbstractDnEvent.EventReason
The status of the DN has changed.
STATUS_CHANGED_ - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
The status of the DN has changed.
STATUS_REASON_CHANGED - Static variable in class com.genesyslab.ail.Media.Reason
Reason status reason changed.
STATUS_REASON_CHANGED_ - Static variable in class com.genesyslab.ail.Media.Reason
Reason status reason changed.
STATUS_REQUEST - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Constant for status Status Request.
STATUS_REQUEST_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Numeric constant for STATUS_REQUEST.
STD_RSP - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for StandardResponse objects.
STOP - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was stopped.
STOP_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction was stopped.
STOP_PREVIEW_MODE - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of stopping preview mode.
STOP_PREVIEW_MODE_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Action
Constant for the action of stopping preview mode.
STOPPED - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Indicates that the history item processing is over.
STOPPED_ - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Integer value for STOPPED.
stopPreviewMode() - Method in interface com.genesyslab.ail.OutboundCampaignInfo
Stops the preview mode of this campaign.
stopProcessingIS(InteractionMultimedia.StopProcessingReason) - Method in interface com.genesyslab.ail.InteractionOpenMedia
Stops the interaction in Interaction Server.
stopProcessingUCS(boolean) - Method in interface com.genesyslab.ail.InteractionOpenMedia
Deletes the interaction from UCS if the _delete parameter is true; otherwise, sets the interaction status to STOPPED.
STRATEGY - Static variable in class com.genesyslab.ail.event.WorkbinEvent.ActorType
Indicates that a strategy modified the workbin.
STRATEGY_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.ActorType
Indicates that a strategy modified the workbin.
STRING - Static variable in class com.genesyslab.ail.CustomAttachedData.Type
Type String.
STRING_ - Static variable in class com.genesyslab.ail.CustomAttachedData.Type
Type String.
STRVALUE - Static variable in class com.genesyslab.ail.ContactAttributeMetaData.Type
Constant for the type String 'StrValue'.
STRVALUE - Static variable in class com.genesyslab.ail.ContactAttributeValue.Type
Constant for the type String 'StrValue'.
STRVALUE - Static variable in class com.genesyslab.ail.InteractionAttributeMetaData.Type
Constant for the type String 'StrValue'.
STRVALUE - Static variable in class com.genesyslab.ail.InteractionAttributeValue.Type
Constant for the type String 'StrValue'.
STRVALUE_ - Static variable in class com.genesyslab.ail.ContactAttributeMetaData.Type
Constant for the type String 'StrValue'.
STRVALUE_ - Static variable in class com.genesyslab.ail.ContactAttributeValue.Type
Constant for the type String 'StrValue'.
STRVALUE_ - Static variable in class com.genesyslab.ail.InteractionAttributeMetaData.Type
Constant for the type String 'StrValue'.
STRVALUE_ - Static variable in class com.genesyslab.ail.InteractionAttributeValue.Type
Constant for the type String 'StrValue'.
SUBJECT - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
Constant for the 'SUBJECT' SRL attribute.
SUBJECT_ - Static variable in class com.genesyslab.ail.srl.SearchSRLTemplate.SRLAttribute
Constant for the 'SUBJECT' SRL attribute.
submit(String) - Method in interface com.genesyslab.ail.InteractionMultimedia
Submits this interaction to the Interaction Server.
submitInQueue(InteractionMultimedia, String, String, String) - Method in interface com.genesyslab.ail.Place
Submits this interaction and immediately place it into a queue without being notified any InteractionEvent.
SUBMITTED_TO_AGT - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
SUBMITTED_TO_AGT_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
subscribeStatus(Integer, String, String, Notification, MonitorListener) - Method in interface com.genesyslab.ail.monitor.Monitor
Subscribes to the status of the object object_id.
subscribeStatus(String, String, Notification, MonitorListener) - Method in interface com.genesyslab.ail.monitor.Monitor
Deprecated.  
SUPERVISOR - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for supervisor type
SUPERVISOR - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for supervisor type.
SUPERVISOR - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A call to a supervisor.
SUPERVISOR_ - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for supervisor type
SUPERVISOR_ - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for supervisor type.
SUPERVISOR_ - Static variable in class com.genesyslab.ail.InteractionVoice.MakeCallType
A call to a supervisor.
SWITCH - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Switch objects.
Switch - Interface in com.genesyslab.ail
Representation of a switch.
Switch.Type - Class in com.genesyslab.ail
Enum for the switch types.
SWITCH_ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Switch error.
SWITCH_ERROR - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Switch error.
SWITCH_ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Switch error.
SWITCH_ERROR_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Switch error.
SYSTEM_ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
System error.
SYSTEM_ERROR - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
System error.
SYSTEM_ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
System error.
SYSTEM_ERROR_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
System error.

T

TAKEN_OUT - Static variable in class com.genesyslab.ail.event.WorkbinEvent.WorkbinOperation
An interaction was taken out.
TAKEN_OUT_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.WorkbinOperation
An interaction was taken out.
TALKING - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status talking.
TALKING_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status talking.
TARGET_IS_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Target is not specified
TARGET_IS_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Target is not specified
TELEPHONY - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Indicates the telephony service.
TELEPHONY_ - Static variable in class com.genesyslab.ail.ServiceStatus.Type
Integer representation of TELEPHONY.
TelephonyErrorException - Exception in com.genesyslab.ail.exception
Exception thrown when a request to the TServer fails.
TelephonyErrorException(String, TelephonyErrorException.Type, int, String) - Constructor for exception com.genesyslab.ail.exception.TelephonyErrorException
Constructor for this exception.
TelephonyErrorException.Type - Class in com.genesyslab.ail.exception
Constants for the types of telephony error.
TelephonyServiceException - Exception in com.genesyslab.ail.exception
Exception thrown when a request fails because of the telephony service.
TelephonyServiceException(String, ServiceStatus.Status) - Constructor for exception com.genesyslab.ail.exception.TelephonyServiceException
Constructor for this exception.
TelephonyTimeoutException - Exception in com.genesyslab.ail.exception
Exception thrown when a request to the telephony service times out.
TelephonyTimeoutException(String, int) - Constructor for exception com.genesyslab.ail.exception.TelephonyTimeoutException
Constructor for this exception.
TENANCY_VIOLATION - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Tenancy violation
TENANCY_VIOLATION_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Tenancy violation
TENANT_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Tenant identifier not specified in request
TENANT_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Tenant identifier not specified in request
TERMINATED - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was terminated.
TERMINATED_ - Static variable in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Interaction is stopped because it was terminated.
TEXT_TO_SPEECH - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
Some speech is generated from text on the interaction.
TEXT_TO_SPEECH_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
Some speech is generated from text on the interaction.
TEXT_TO_SPEECH_DIGITS - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
Some speech is generated from text on the interaction and the user is requested to input digits.
TEXT_TO_SPEECH_DIGITS_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
Some speech is generated from text on the interaction and the user is requested to input digits.
THIRD_PARTY_DN - Static variable in interface com.genesyslab.ail.event.RoutingInteractionEvent.Extension
This key provides the ThirdParty DN field of the TEvent when this interaction is routed.
TIME_BASED - Static variable in class com.genesyslab.ail.monitor.Notification.Mode
Time-based notification.
TIME_BASED_ - Static variable in class com.genesyslab.ail.monitor.Notification.Mode
Time-based notification.
TIMEOUT - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction timed out.
TIMEOUT_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates an interaction timed out.
TIMER - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
TIMER_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
toInt() - Method in class com.genesyslab.ail.Enum
Returns the integer value of this enumerated value.
toString() - Method in class com.genesyslab.ail.ApplicationInfo
Returns a String representation of this object.
toString() - Method in interface com.genesyslab.ail.EmailAddress
Returns this e-mail address as a String.
toString() - Method in class com.genesyslab.ail.Enum
Returns the String representation of this enumerated value.
toString() - Method in exception com.genesyslab.ail.exception.ChatServerException
Returns the description
toString() - Method in exception com.genesyslab.ail.exception.ConfigErrorException
Returns a String representation of this Exception.
toString() - Method in exception com.genesyslab.ail.exception.IsErrorException
Returns a String representation of this Exception.
toString() - Method in exception com.genesyslab.ail.exception.OutboundServiceException
Returns a String representation of this error.
toString() - Method in exception com.genesyslab.ail.exception.ServiceException
Returns a String representation of this Exception.
toString() - Method in exception com.genesyslab.ail.exception.TelephonyErrorException
Returns a String representation of this error.
toString() - Method in class com.genesyslab.ail.InteractionMultimedia.StopProcessingReason
Returns a String representation of this reason.
toString() - Method in class com.genesyslab.ail.ServiceStatus
Returns a String representation for this ServiceStatus.
TRANSCRIPT_SAVE_DONE - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
The server has saved the transcript into the database.
TRANSCRIPT_SAVE_DONE_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
The server has saved the transcript into the database.
TRANSFER - Static variable in class com.genesyslab.ail.ActionCode.Type
Transfer.
TRANSFER - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'transfer' action.
transfer() - Method in interface com.genesyslab.ail.collaboration.InteractionInvitationOut
Transfers InteractionInvitationIns according to the Participant type:
- if agent type: the invitation in is transferred to this agent (push method to transfer invitations to child agent desktop).
TRANSFER - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'transfer' action.
TRANSFER - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates that an interaction was transferred.
TRANSFER - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'transfer' action.
TRANSFER - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'transfer' action.
TRANSFER - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'transfer' action.
TRANSFER - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'transfer' action.
TRANSFER - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'transfer' action.
TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Transfer this interaction.
TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Transfer this interaction.
TRANSFER - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Transfer this interaction.
TRANSFER - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'transfer' action.
TRANSFER_ - Static variable in class com.genesyslab.ail.ActionCode.Type
Transfer.
TRANSFER_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'transfer' action.
TRANSFER_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'transfer' action.
TRANSFER_ - Static variable in class com.genesyslab.ail.event.WorkbinEvent.Operation
Indicates that an interaction was transferred.
TRANSFER_ - Static variable in class com.genesyslab.ail.Interaction.Action
Constant for the 'transfer' action.
TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'transfer' action.
TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionMail.Action
Constant for the 'transfer' action.
TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'transfer' action.
TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionMailOut.Action
Constant for the 'transfer' action.
TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoice.Action
Transfer this interaction.
TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.Action
Deprecated. Transfer this interaction.
TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.Action
Deprecated. Transfer this interaction.
TRANSFER_ - Static variable in class com.genesyslab.ail.InteractionWebcallback.Action
Constant for the 'transfer' action.
TRANSFER_AGENT_FAILED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for an interaction agent transfer failure.
TRANSFER_ERROR - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Transfer error.
TRANSFER_ERROR - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Transfer error.
TRANSFER_ERROR_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Transfer error.
TRANSFER_ERROR_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Transfer error.
TRANSFER_EXTERNAL_AGENT - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'transfer external agent' action.
TRANSFER_EXTERNAL_AGENT - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'transfer external agent' action.
TRANSFER_EXTERNAL_AGENT - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'transfer external agent' action.
TRANSFER_EXTERNAL_AGENT_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Action
Constant for the 'transfer external agent' action.
TRANSFER_EXTERNAL_AGENT_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationParentIn.Action
Constant for the 'transfer external agent' action.
TRANSFER_EXTERNAL_AGENT_ - Static variable in class com.genesyslab.ail.InteractionMailIn.Action
Constant for the 'transfer external agent' action.
TRANSFER_IN_PROGRESS - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Transfer operation is in progress
TRANSFER_IN_PROGRESS_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Transfer operation is in progress
TRANSFER_PLACE_FAILED - Static variable in interface com.genesyslab.ail.event.InteractionEvent.Extension
Extension key for an interaction place transfer failure.
TRANSFER_TARGET_INVALID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid transfer target specified
TRANSFER_TARGET_INVALID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Invalid transfer target specified
transferAgent(String, String) - Method in interface com.genesyslab.ail.InteractionMultimedia
Transfers this interaction to another agent.
transferExternalAgent(EmailAddress, String) - Method in interface com.genesyslab.ail.InteractionMailIn
Transfers this e-mail to an external agent.
transferPlace(String, String) - Method in interface com.genesyslab.ail.InteractionMultimedia
Transfers this interaction to another agent.
transferQueue(String, String) - Method in interface com.genesyslab.ail.InteractionMultimedia
Transfers this interaction to another agent through a queue.
TREAT_APPLIED - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The treatment has been applied on this interaction.
TREAT_APPLIED_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The treatment has been applied on this interaction.
TREAT_END - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The treatment has ended on this interaction.
TREAT_END_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The treatment has ended on this interaction.
TREAT_NOT_APPLIED - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The treatment has not been applied on this interaction.
TREAT_NOT_APPLIED_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
The treatment has not been applied on this interaction.
TREAT_PARAM - Static variable in interface com.genesyslab.ail.event.RoutingInteractionEvent.Extension
This key provides the parameters of the treatment applied to this interaction.
TREAT_REQUIRED - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
A treatment has been required for this interaction.
TREAT_REQUIRED_ - Static variable in class com.genesyslab.ail.event.RoutingInteractionEvent.EventReason
A treatment has been required for this interaction.
TREAT_TYPE - Static variable in interface com.genesyslab.ail.event.RoutingInteractionEvent.Extension
This key provides the type of the treatment applied to this interaction.
treatAsSystem() - Method in interface com.genesyslab.ail.ChatMessage
Returns true if this message was generated by the system.
treatAsSystem() - Method in interface com.genesyslab.ail.event.InteractionChatEvent
Returns true if this message was generated by the system.
TREATMENT - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
A treatment is applied on this Interaction.
TREATMENT_ - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
A treatment is applied on this Interaction.
TREATMENT_REQ - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
A treatment has been requested on this Interaction.
TREATMENT_REQ_ - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
A treatment has been requested on this Interaction.
TYPING_STARTED - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
This party has started typing something.
TYPING_STARTED - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'typingStarted' action.
TYPING_STARTED_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
This party has started typing something.
TYPING_STARTED_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'typingStarted' action.
TYPING_STOPPED - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
This party has stopped typing something.
TYPING_STOPPED - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'typingStopped' action.
TYPING_STOPPED_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
This party has stopped typing something.
TYPING_STOPPED_ - Static variable in class com.genesyslab.ail.InteractionChat.Action
Constant for the 'typingStopped' action.
typingStarted() - Method in interface com.genesyslab.ail.InteractionChat
Notifies the other parties that this agent is typing some text.
typingStopped() - Method in interface com.genesyslab.ail.InteractionChat
Notifies the other parties that this agent is no longer typing.

U

unactivate() - Method in interface com.genesyslab.ail.AbstractDn
Explicitly unregisters from the T-Server.
UNDEFINED - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
Undefined.
UNDEFINED - Static variable in class com.genesyslab.ail.Switch.Type
Undefined switch type.
UNDEFINED_ - Static variable in class com.genesyslab.ail.event.DnFunctionEvent.EventReason
Undefined.
UNDEFINED_ - Static variable in class com.genesyslab.ail.Switch.Type
Undefined switch type.
undoMerge() - Method in interface com.genesyslab.ail.Contact
Undoes the last merge action performed on this Contact.
UNKNOWN - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Unknown call type.
UNKNOWN - Static variable in class com.genesyslab.ail.AbstractInteraction.Status
Interaction status unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
UNKNOWN - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
UNKNOWN - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackType
 
UNKNOWN - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for unknown type
UNKNOWN - Static variable in class com.genesyslab.ail.ChatParty.Visibility
Constant for unknown visibility
UNKNOWN - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.Dn.Workmode
Unknwon.
UNKNOWN - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
Unknown type of action on an outbound campaign.
UNKNOWN - Static variable in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
Unknown event type.
UNKNOWN - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for unknown type.
UNKNOWN - Static variable in class com.genesyslab.ail.im.IMParty.Visibility
Constant for unknown visibility
UNKNOWN - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
An unknown call.
UNKNOWN - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
Unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. The status is not set yet.
UNKNOWN - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Constant for status Unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.Media.Reason
Reason unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Unknown mode of campaign.
UNKNOWN - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Status
Unknown status.
UNKNOWN - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.OutboundRecord.Status
Record status has not been set yet.
UNKNOWN - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
Unknown call type.
UNKNOWN - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The status is unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
Unknown treatment.
UNKNOWN - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that the service status is unknown.
UNKNOWN - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Indicates that the history item status is unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.AbstractInteraction.AbstractCallType
Unknown call type.
UNKNOWN_ - Static variable in class com.genesyslab.ail.AbstractInteraction.Status
Interaction status unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.CallbackRecord.Action
Unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
UNKNOWN_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackStatus
 
UNKNOWN_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackType
 
UNKNOWN_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.CallbackRecord.Reason
Unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.CallbackRecord.Status
Unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.ChatParty.Type
Constant for unknown type
UNKNOWN_ - Static variable in class com.genesyslab.ail.ChatParty.Visibility
Constant for unknown visibility.
UNKNOWN_ - Static variable in class com.genesyslab.ail.collaboration.InteractionInvitationIn.Status
Interaction status unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.Dn.Workmode
Unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.event.CampaignEvent.Type
Unknown type of action on an outbound campaign.
UNKNOWN_ - Static variable in class com.genesyslab.ail.event.InteractionOutboundEvent.Type
Unknown event type.
UNKNOWN_ - Static variable in class com.genesyslab.ail.im.IMParty.Type
Constant for unknown type.
UNKNOWN_ - Static variable in class com.genesyslab.ail.im.IMParty.Visibility
Constant for unknown visibility.
UNKNOWN_ - Static variable in class com.genesyslab.ail.Interaction.Status
Interaction status unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.InteractionVoice.CallType
An unknown call.
UNKNOWN_ - Static variable in class com.genesyslab.ail.InteractionVoiceCallback.CallbackStatus
Unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.InteractionVoiceOutbound.OutboundStatus
Deprecated. The status is not set yet.
UNKNOWN_ - Static variable in class com.genesyslab.ail.KwInteractionContext.Status
Numeric constant for UNKNOWN.
UNKNOWN_ - Static variable in class com.genesyslab.ail.Media.Reason
Reason unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Mode
Unknown mode of campaign.
UNKNOWN_ - Static variable in class com.genesyslab.ail.OutboundCampaignInfo.Status
Unknown status.
UNKNOWN_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.OutboundRecord.Status
Record status has not been set yet.
UNKNOWN_ - Static variable in class com.genesyslab.ail.RoutingInteraction.CallType
Unknown call type.
UNKNOWN_ - Static variable in class com.genesyslab.ail.RoutingInteraction.Status
The status is unknown.
UNKNOWN_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
Unknown treatment.
UNKNOWN_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of UNKNOWN.
UNKNOWN_ - Static variable in class com.genesyslab.ail.WorkflowStatus.Status
Integer value for UNKNOWN.
UNKNOWN_AGENT_IN_REQUEST - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown agent specified in request
UNKNOWN_AGENT_IN_REQUEST_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown agent specified in request
UNKNOWN_CLIENT_ID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown client identifier in request from proxy
UNKNOWN_CLIENT_ID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown client identifier in request from proxy
UNKNOWN_HOST - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Indicates that the provided host name is incorrect.
UNKNOWN_HOST_ - Static variable in class com.genesyslab.ail.ServiceStatus.Status
Integer representation of UNKNOWN_HOST.
UNKNOWN_INTERACTION - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown interaction identifier specified
UNKNOWN_INTERACTION_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown interaction identifier specified
UNKNOWN_PLACE_IN_REQUEST - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown place specified in request
UNKNOWN_PLACE_IN_REQUEST_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown place specified in request
UNKNOWN_QUEUE_IN_REQUEST - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown queue specified in request
UNKNOWN_QUEUE_IN_REQUEST_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown queue specified in request
UNKNOWN_TENANT_IN_REQUEST - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown tenant specified in request
UNKNOWN_TENANT_IN_REQUEST_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown tenant specified in request
UNKNOWN_VIEW_IN_REQUEST - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown view specified in request
UNKNOWN_VIEW_IN_REQUEST_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unknown view specified in request
UNSPECIFIED - Static variable in class com.genesyslab.ail.DnFunction.Status
The status could not be determined due to lack of information coming from the switch.
UNSPECIFIED - Static variable in class com.genesyslab.ail.DnFunction.Type
The feature is unspecified.
UNSPECIFIED_ - Static variable in class com.genesyslab.ail.DnFunction.Status
The status could not be determined due to lack of information coming from the switch.
UNSPECIFIED_ - Static variable in class com.genesyslab.ail.DnFunction.Type
The feature is unspecified.
unsubscribeStatus(Integer, String, String, MonitorListener) - Method in interface com.genesyslab.ail.monitor.Monitor
Unsubscribes status for each specified (object_type, object_id, listener) tuple.
unsubscribeStatus(String, String, MonitorListener) - Method in interface com.genesyslab.ail.monitor.Monitor
Deprecated.  
UNSUPPORTED_INTERACTION_SUBTYPE - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unsupported interaction subtype
UNSUPPORTED_INTERACTION_SUBTYPE_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unsupported interaction subtype
UNSUPPORTED_INTERACTION_TYPE - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unsupported interaction type
UNSUPPORTED_INTERACTION_TYPE_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unsupported interaction type
UNSUPPORTED_MEDIA_TYPE - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unsupported media type
UNSUPPORTED_MEDIA_TYPE_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unsupported media type
UNSUPPORTED_OPERATION - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The request can't be executed by this TServer.
UNSUPPORTED_OPERATION_ - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The request can't be executed by this TServer.
UNSUPPORTED_PROTOCOL_ELEMENT - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unsupported protocol element
UNSUPPORTED_PROTOCOL_ELEMENT_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Unsupported protocol element
UPDATE - Static variable in class com.genesyslab.ail.OutboundRecord.Action
Constant for the action of updating a record.
update() - Method in interface com.genesyslab.ail.OutboundRecord
Requests an update of this record with the values of the Outbound Contact Server database.
UPDATE_ - Static variable in class com.genesyslab.ail.OutboundRecord.Action
Constant for the action of updating a record.
UPDATED - Static variable in class com.genesyslab.ail.OutboundChain.Reason
An OutboundChainInfo of the place was updated.
UPDATED_ - Static variable in class com.genesyslab.ail.OutboundChain.Reason
Integer value for reason UPDATED.
USER_BUSY - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The request failed because the user is busy.
USER_BUSY_ - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
The request failed because the user is busy.
USER_EVENT - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
This event is actually a user event.
USER_EVENT_ - Static variable in class com.genesyslab.ail.event.DnEvent.EventReason
This event is actually a user event.
USER_JOINED - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
A new user joined a chat session.
USER_JOINED_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
A new user joined a chat session.
USER_LEFT - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
A user left a chat session.
USER_LEFT_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
A user left a chat session.
USER_REENTER - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
A user reentered a chat session (visibility changed).
USER_REENTER_ - Static variable in class com.genesyslab.ail.event.InteractionChatEvent.Type
A user reentered a chat session (visibility changed).

V

VACATION_PHONE - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Vacation Phone.
VACATION_PHONE_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Vacation Phone.
VERIFY_DIGITS - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The caller is prompted to input digits that will be compared to a desired response.
VERIFY_DIGITS_ - Static variable in class com.genesyslab.ail.RoutingInteraction.TreatmentType
The caller is prompted to input digits that will be compared to a desired response.
VIEW_DEFINITION_INVALID - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
View configuration is invalid
VIEW_DEFINITION_INVALID_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
View configuration is invalid
VIEW_ID_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
View identifier is not specified
VIEW_ID_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
View identifier is not specified
ViewSummary - Interface in com.genesyslab.ail
Summary information about a view.
VIP - Static variable in class com.genesyslab.ail.ChatParty.Visibility
Constant for secrete intrusion visibility (monitor)
VIP - Static variable in class com.genesyslab.ail.im.IMParty.Visibility
Constant for secrete intrusion visibility (monitor).
VIP_ - Static variable in class com.genesyslab.ail.ChatParty.Visibility
Constant for secrete intrusion visibility (monitor).
VIP_ - Static variable in class com.genesyslab.ail.im.IMParty.Visibility
Constant for secrete intrusion visibility (monitor).
VIRTUAL_QUEUE - Static variable in class com.genesyslab.ail.AbstractDn.Type
Virtual ACD Queue.
VIRTUAL_QUEUE_ - Static variable in class com.genesyslab.ail.AbstractDn.Type
Virtual ACD Queue.
VIRTUAL_ROUTING_POINT - Static variable in class com.genesyslab.ail.AbstractDn.Type
Virtual Routing Point.
VIRTUAL_ROUTING_POINT - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
Virtual routing point
VIRTUAL_ROUTING_POINT_ - Static variable in class com.genesyslab.ail.AbstractDn.Type
Virtual Routing Point.
VIRTUAL_ROUTING_POINT_ - Static variable in class com.genesyslab.ail.DnRoutingPoint.Type
Virtual routing point
VOICE - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. Voice.
VOICE - Static variable in class com.genesyslab.ail.MediaType
Voice media.
VOICE_ - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. Voice.
VOICE_ - Static variable in class com.genesyslab.ail.MediaType
Voice media.
VOICE_MAIL - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Voice Mail.
VOICE_MAIL_ - Static variable in class com.genesyslab.ail.OutboundRecord.PhoneType
Voice Mail.
VOICE_NETWORK - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
A problem was encountered on the voice network.
VOICE_NETWORK_ - Static variable in class com.genesyslab.ail.exception.TelephonyErrorException.Type
A problem was encountered on the voice network.
VOIP - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. Voice over IP.
VOIP - Static variable in class com.genesyslab.ail.MediaType
Voice over IP media.
VOIP_ - Static variable in class com.genesyslab.ail.Dn.Media
Deprecated. Voice over IP.
VOIP_ - Static variable in class com.genesyslab.ail.MediaType
Voice over IP media.

W

WALK_AWAY - Static variable in class com.genesyslab.ail.Dn.Workmode
Walk away.
WALK_AWAY_ - Static variable in class com.genesyslab.ail.Dn.Workmode
Walk away.
WEB - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
WEB_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallbackOrigin
 
WEBCALLBACK - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type webcallback.
WEBCALLBACK - Static variable in class com.genesyslab.ail.MediaType
Webcallback media.
WEBCALLBACK_ - Static variable in class com.genesyslab.ail.Interaction.Type
Interaction type webcallback.
WEBCALLBACK_ - Static variable in class com.genesyslab.ail.MediaType
Webcallback media.
WORKBIN - Static variable in interface com.genesyslab.ail.IdObject.ObjectType
Constant for Workbin objects.
Workbin - Interface in com.genesyslab.ail.workflow
A Workbin is a container for interactions defined by agent or by place in the Configuration Layer.
Workbin.Type - Class in com.genesyslab.ail.workflow
Enumerates the possible types of workbins.
WORKBIN_INACCESSIBLE - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Specified workbin is not accessible
WORKBIN_INACCESSIBLE_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Specified workbin is not accessible
WORKBIN_NOT_SPECIFIED - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Workbin type identifier is not specified
WORKBIN_NOT_SPECIFIED_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Workbin type identifier is not specified
WorkbinEvent - Interface in com.genesyslab.ail.event
An event reporting an interaction activity in a Workbin.
WorkbinEvent.ActorType - Class in com.genesyslab.ail.event
Enum for the possible actors that performed an action on the workbin.
WorkbinEvent.Operation - Class in com.genesyslab.ail.event
Enum for the possible operations performed on an interaction that modified the workbin.
WorkbinEvent.WorkbinOperation - Class in com.genesyslab.ail.event
Enum for the possible types of operation performed on a workbin.
WorkbinListener - Interface in com.genesyslab.ail.event
The listener for monitoring interaction activity on a workbin.
WorkbinManager - Interface in com.genesyslab.ail.workflow
The manager of Workbins for a place.
WorkbinSummary - Interface in com.genesyslab.ail
Summary information about a workbin.
WorkflowStatus - Interface in com.genesyslab.ail
Representation of the Interaction Server status available for a multimedia history item.
WorkflowStatus.Status - Class in com.genesyslab.ail
This enum lists the possible statuses for multimedia history items.
WRONG_NUMBER - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Wrong number.
WRONG_NUMBER_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Wrong number.
WRONG_PARTY - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Wrong party.
WRONG_PARTY - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Wrong party.
WRONG_PARTY_ - Static variable in class com.genesyslab.ail.CallbackRecord.CallResult
Wrong party.
WRONG_PARTY_ - Static variable in class com.genesyslab.ail.OutboundRecord.CallResult
Wrong party.
WRONG_TENANT - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Wrong tenant specified in the request
WRONG_TENANT_ - Static variable in class com.genesyslab.ail.exception.IsErrorException.Type
Wrong tenant specified in the request
WSS - Static variable in class com.genesyslab.ail.srl.Category.Type
Constant for the type "WSS".
WSS_ - Static variable in class com.genesyslab.ail.srl.Category.Type
Constant for the type "WSS".

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