Accessing the Contact Center Taskbar Application

Refer to the Gplus Adapter 7 for Microsoft CRM Deployment Guide for instructions on installing the optional Contact Center Taskbar application (WinUI Client component).

The Taskbar application runs in the background regardless of whether Microsoft CRM is opened or closed, providing agents with the ability to receive incoming calls and obtain access to basic Genesys Contact Center functionality.

The Taskbar application need not reside on the same system that hosts Microsoft CRM and the Gplus Adapter Server component. You do, however, need Internet access and must supply the URL of the Microsoft CRM Server during Taskbar application installation.

To run the Taskbar application:

The specific icon that displays depends on your current sign-in and availability status in MS CRM and the Gplus Adapter. The icon reflects one of three states:

Moving the mouse over the Taskbar application icon will display a tooltip showing the current agent status.


Related Tasks:
Introduction to the Contact Center Taskbar Application Menu

Signing in from the Taskbar Application

Configuring Contact Center Taskbar Application Settings

Setting and Changing Agent Availability

Answering an Incoming Call

Making an Outgoing Call

Accessing the Genesys Contact Center

Managing Interactions

Signing out from the Taskbar Application