Accessing the Genesys Contact Center

At any time you can open the Genesys Contact Center from the Taskbar application to gain access to all the Contact Center's features and functionality.

To do this:

  1. Right-click the Genesys Contact Center Taskbar application icon.

  2. Select Contact Center from the Taskbar application menu.

    The Genesys Contact Center main window opens.

  3. If you are not already signed in when you invoke the Genesys Contact Center from the Taskbar application, you will need to select Sign In from the menu within Genesys Contact Center.

    After you sign in, or if you were already signed in when you invoked the Genesys Contact Center from the Taskbar application, the Genesys Contact Center is available for your use.

  4. From this window take any of a variety of actions, such as:


Related Tasks:
Accessing the Contact Center Taskbar Application

Introduction to the Contact Center Taskbar Application Menu

Signing in from the Taskbar Application

Configuring Contact Center Taskbar Application Settings

Setting and Changing Agent Availability

Answering an Incoming Call

Making an Outgoing Call

Managing Interactions

Signing out from the Taskbar Application