Configuring Contact Center Taskbar Application Settings

To configure URL, Options, and/or Sign-In parameters for the Taskbar application:

  1. Right-click the Genesys Contact Center Taskbar application icon.

  2. Select Settings from the Taskbar application menu.

    The Settings dialog box opens with three tabs: URL, Options, and Sign In.

Note that the changes you make will only be applied after you sign out and then sign back in.

The URL Tab
The Options Tab

  1. Click the Options tab in the Settings dialog box.

    The Options property page opens.

    This property page has a field for you to enter the number of seconds that an incoming call popup window will display in Taskbar mode. The default value is 16 seconds.

    Note: If an incoming call popup window disappears from the screen before you have the chance to select it, you can still see the incoming interaction in the Genesys Contact Center or from the My Interactions menu item.

  2. Accept the default value, or enter a different value for this timeout.

The Sign In Tab

  1. Click the Sign In tab in the Settings dialog box.

    The Sign In property page opens.

    This property page enables you to adjust Agent Login, Agent Password, Queue, and Place settings for sign-in and authentication purposes.

  2. Enter values in one or more of these fields, or leave them blank if you want the Adapter to query Genesys Configuration Manager for sign-in parameters.

  3. Click OK when you have finished adjusting settings for URL, Options, and Sign In tabs.

    This closes the Settings dialog box.


Related Tasks:
Accessing the Contact Center Taskbar Application

Introduction to the Contact Center Taskbar Application Menu

Signing in from the Taskbar Application

Setting and Changing Agent Availability

Answering an Incoming Call

Making an Outgoing Call

Accessing the Genesys Contact Center

Managing Interactions

Signing out from the Taskbar Application