Starting the Genesys Contact Center

Start the Genesys Contact Center from either of two places within the Microsoft CRM web application:

When you access Genesys Contact Center from the left navigation bar, it is displayed in the same window as Microsoft CRM. The MS CRM menus appear at the top, and MS CRM activities appear in various positions within the main window.

When you access Genesys Contact Center through the Genesys menu, it is displayed in a separate window, allowing you to navigate within the application separately from Microsoft CRM. Genesys Contact Center menus are available in this mode.

The Genesys menu (on the MS CRM menubar) contains the following selections:


Next Steps:
Introduction to the Genesys Contact Center User Interface