When you connect to the system, you are connecting to the Genesys servers that run the Gplus Adapter. Once you connect to the system and log in, you have begun a session. The session ends when you make yourself Not Ready and disconnect (sign out) from the Genesys servers. While you are connected to the system, you can make yourself Ready and Not Ready as often as you need, for example, for lunch breaks.
Note: Do not run more than one session of the Adapter at a time at the same agent place.
To sign in to the Gplus Adapter:
A Sign In dialog box opens and asks for your User Name and Password.
The Welcome to the Genesys Contact Center sign-in dialog box opens if you were not previously signed in.
Two authentication modes are available:
This uses your MS CRM credentials to sign you in and, if all fields are left blank, queries Genesys Configuration Manager for the sign-in data.
Select Genesys Authentication if you wish to use a Genesys Framework user name other than your MS CRM user name to sign in.
If you selected Genesys Authentication, enter information for all available fields (including the User Name and User Password fields), and optionally select the Remember sign-in parameters check box.
As long as your sign-in parameters conform to registered information, the Microsoft CRM application will open (with the integrated Genesys Contact Center).