Making an Outgoing Call

To initiate an outgoing call from the Contact Center Taskbar application:

  1. Right-click the Genesys Contact Center Taskbar application icon.

  2. Select New Phone Call from the Taskbar application menu.

    A Phone Call form for a new outgoing call opens.

  3. Enter the phone number you wish to dial in the Phone Number field, or

    Select a call recipient by clicking the small magnifying glass icon beside the Call Recipient field. See Looking Up Records for information on selecting a call recipient.

  4. Enter or select any other information you require in other fields such as Subject, Regarding, Category, Sub-Category, and so on.

  5. When you're ready to initiate the call, click Dial.

    A message dialog box opens while the call is being dialed.

    When the call is answered by the other party, the Call Status reads Connected.

  6. You can now interact with the caller.


Related Tasks:
Accessing the Contact Center Taskbar Application

Introduction to the Contact Center Taskbar Application Menu

Signing in from the Taskbar Application

Configuring Contact Center Taskbar Application Settings

Setting and Changing Agent Availability

Answering an Incoming Call

Accessing the Genesys Contact Center

Managing Interactions

Signing out from the Taskbar Application