If you are not already signed in to the Adapter and MS CRM, you can sign in from the Contact Center Taskbar application.
The Welcome to the Genesys Contact Center sign-in dialog box opens.
Two authentication modes are available:
MS CRM Authentication uses your Microsoft CRM credentials to sign you in and, if all fields are left blank, queries the Genesys Configuration Database for the sign-in data. In this case, the MS CRM user name is used during login to the Genesys Framework.
Genesys Authentication uses your current Genesys Framework login credentials to sign in. If your MS CRM user name differs from the one configured for the agent in Configuration Manager, use this authentication mode.
If you selected Genesys Authentication, enter information for all available fields (including the User Name and User Password fields), and optionally select the Remember sign-in parameters check box.
As long as your sign-in parameters conform to registered information, you will have access to the Genesys Contact Center through the Contact Center Taskbar application.