Holding/Retrieving a Call
At any time during an interaction with a caller, you can choose to place the call on hold, then retrieve the held call. Perform these actions from the Phone Call form.
- Click Hold/Retrieve to place the current call on hold.
A message dialog box that reads Hold/Retrieve in Progress... opens while the call is being placed on hold.
- When hold is established, the Call Status reads On Hold. You can now perform other tasks, such as making an outgoing call, answering another incoming call, and so on.
- Click Hold/Retrieve again to retrieve the held call.
Again, a message dialog box that reads Hold/Retrieve in Progress... opens while the call is being retrieved.
- When the call is retrieved, the Call Status reads Connected. You can now continue your interaction with the caller.
Related Tasks: