To configure URL, Options, and/or Sign-In parameters for the Taskbar application:
The Settings dialog box opens with three tabs: URL, Options, and Sign In.
Note that the changes you make will only be applied after you sign out and then sign back in.
This was previously entered during installation. However, if the URL has changed, you can enter the new URL value in the Settings dialog box.
The Options property page opens.
This property page has a field for you to enter the number of seconds that an incoming call popup window will display in Taskbar mode. The default value is 16 seconds.
Note: If an incoming call popup window disappears from the screen before you have the chance to select it, you can still see the incoming interaction in the Genesys Contact Center or from the My Interactions menu item.
The Sign In property page opens.
This property page enables you to adjust Agent Login, Agent Password, Queue, and Place settings for sign-in and authentication purposes.
This closes the Settings dialog box.