Setting and Changing Agent Availability

By signing in to the Genesys Framework, the agent automatically becomes Logged In and Ready for all media available for the Place (this actually depends on the setting for the AutoLogin configuration option in the Adapter). Signing out of the Genesys Framework automatically makes the agent Logged Out of all media available for the Place.

Automatically ready on sign in   is a configurable parameter.

If an error occurs logging in to any media, a modal error message dialog box pops up, informing the agent about the possible cause of an error and ways to correct the problem.

In a typical Login error message box, the agent should:

The My Status option on the Contact Center Taskbar application menu invokes a drop-down list that displays all available agent statuses. Your current global status is indicated with a check mark.

  1. Right-click the Genesys Contact Center Taskbar application icon.

  2. Select My Status from the Taskbar menu to display a drop-down list of agent availability statuses.

  3. Select your desired availability status from the drop-down list.

    This selection will be your new global status on all media/DNs.

For a detailed description of agent availability, see Setting and Changing Agent Availability in the Genesys Contact Center Help book.


Related Tasks:
Accessing the Contact Center Taskbar Application

Introduction to the Contact Center Taskbar Application Menu

Signing in from the Taskbar Application

Configuring Contact Center Taskbar Application Settings

Answering an Incoming Call

Making an Outgoing Call

Accessing the Genesys Contact Center

Managing Interactions

Signing out from the Taskbar Application