Contact Center Taskbar Application Overview

This section describes how to use the Genesys Contact Center Taskbar application (the GUI underlying the optional Gplus Adapter for Microsoft CRM WinUI Client component) to perform some basic contact center tasks and monitor Genesys Contact Center activity.

Topics in this section include:

Accessing the Contact Center Taskbar Application

Introduction to the Contact Center Taskbar Application Menu

Signing in from the Taskbar Application

Configuring Contact Center Taskbar Application Settings

Setting and Changing Agent Availability

Answering an Incoming Call

Making an Outgoing Call

Accessing the Genesys Contact Center

Managing Interactions

Signing out from the Taskbar Application