The My Interactions option on the Contact Center Taskbar application menu invokes a drop-down list of all currently active interactions. You can see the contact name, phone number, and status from the drop-down list.
Manage your interactions as follows:
The Phone Call form for the selected interaction opens. The actions available to you depend on the Call Status of the selected interaction. Some common examples follow below.
If the Call Status is Ringing, you should click Answer to answer the call.
If the Call Status is On Hold, you can click Hold/Retrieve to retrieve the call.
If the Call Status is Open, the call has been released. You can click Dial to initiate a new call.