Accessing the Genesys Contact Center
At any time you can open the Genesys Contact Center from the Taskbar application to gain access to all the Contact Center's features and functionality.
To do this:
- Right-click the Genesys Contact Center Taskbar
application icon.
- Select Contact Center
from the Taskbar application menu.
The Genesys Contact Center main window opens.
- If you are not already signed in when you invoke the Genesys Contact Center from the Taskbar application, you will need to select Sign In from the menu within Genesys Contact
Center.
After you sign in, or if you were already signed in when you invoked the Genesys Contact Center from the Taskbar application, the Genesys Contact Center is available for your use.
- From this window take any of a variety of actions,
such as:
- Changing availability status globally
- Changing availability status for a particular DN
- Opening the Phone Call form for any active
interaction in the Interactions area, and working with the interaction
- Making a new outgoing phone call using the New
Phone Call button or the Actions menu
- Changing settings using the Tools menu
- Accessing Genesys Contact Center Help
- Signing out
Related Tasks: