Signing out from the Taskbar Application

During the work day, there will be periods of time when you need to take yourself out of the queue for awhile. Lunch breaks and after call work are two examples of this. For these types of events, you should change your availability status to Not Ready and select an appropriate reason code from the My Status Taskbar application menu option. This is sufficient to stop new interactions from being routed to you.

You should not  however, sign out if you still plan to continue work after a short period. Signing out will disconnect you from the Genesys Framework and require you to reinitiate sign-in and authentication to get back online. It is usually appropriate to sign out, however, at the end of your work day. Consult your company's policies in this area.

At the end of your work day, complete any remaining activity and release any active calls. Then complete the following steps:

  1. Right-click the Genesys Contact Center Taskbar application icon.

  2. Select My Status > Not Ready - Finish Work from the Taskbar menu (if this Reason Code was configured).

    This step is not strictly required, but it is recommended.

  3. Again, right-click the Genesys Contact Center Taskbar application icon.

  4. Select Sign Out from the Taskbar application menu.

  5. You can close all windows, including your web browser in which Microsoft CRM has been running (if you had it open).

  6. Select Exit from the Taskbar menu to close the Contact Center Taskbar application.


Related Tasks:
Accessing the Contact Center Taskbar Application

Introduction to the Contact Center Taskbar Application Menu

Signing in from the Taskbar Application

Configuring Contact Center Taskbar Application Settings

Setting and Changing Agent Availability

Answering an Incoming Call

Making an Outgoing Call

Accessing the Genesys Contact Center

Managing Interactions