Holding/Retrieving a Call

At any time during an interaction with a caller, you can choose to place the call on hold, then retrieve the held call. Perform these actions from the Phone Call form.

  1. Click Hold/Retrieve to place the current call on hold.
  2. A message dialog box that reads Hold/Retrieve in Progress... opens while the call is being placed on hold.

  3. When hold is established, the Call Status reads On Hold. You can now perform other tasks, such as making an outgoing call, answering another incoming call, and so on.
  4. Click Hold/Retrieve again to retrieve the held call.
  5. Again, a message dialog box that reads Hold/Retrieve in Progress... opens while the call is being retrieved.

  6. When the call is retrieved, the Call Status reads Connected. You can now continue your interaction with the caller.

Related Tasks:
Receiving a Call

Making a Call

Hanging Up a Call

Performing After Call Work

Closing the Phone Call Form

Transferring a Call

Conferencing