During the work day, there will be periods of time when you need to take yourself out of the queue for awhile. Lunch breaks and after call work are two examples of this. For these types of events, you should change your availability status to Not Ready and select an appropriate reason code from the My Status Taskbar application menu option. This is sufficient to stop new interactions from being routed to you.
You should not however, sign out if you still plan to continue work after a short period. Signing out will disconnect you from the Genesys Framework and require you to reinitiate sign-in and authentication to get back online. It is usually appropriate to sign out, however, at the end of your work day. Consult your company's policies in this area.
At the end of your work day, complete any remaining activity and release any active calls. Then complete the following steps:
This step is not strictly required, but it is recommended.