Gplus Adapter Overview

The Gplus Adapter for Microsoft CRM provides tools that contact center agents use to conduct telephony interactions with customers (contacts). The tools are available through the Genesys Contact Center software interface.

This section describes key features and terminology, introduces the Genesys Contact Center and Contact Center Taskbar application, and describes how to sign in, provide authentication information to run the Adapter, and sign out.

Related Tasks:
Features

Terminology

Introduction to the Genesys Contact Center

Introduction to the Contact Center Taskbar Application

Signing in to the Gplus Adapter

Signing out of the Gplus Adapter