The optional WinUI Client component of the Gplus Adapter for Microsoft CRM is a tool that provides agents with the ability to monitor contact center interactions and perform basic contact center functions from any Internet-ready client system without having to run Microsoft CRM directly.
You install the WinUI Client component on any workstation and run it as you would any Windows-based application. The WinUI Client component, which is more commonly referred to as the Contact Center Taskbar application, installs an icon on the Windows taskbar which invokes a popup menu of contact center functions. The specific icon visible on the Windows taskbar reveals the current availability status of the agent at the workstation (not signed in, signed in but Not Ready, or Ready).
The Contact Center Taskbar application integrates with the Genesys Contact Center that runs from the Microsoft CRM Server. You must provide the Taskbar application with the URL of the Microsoft CRM Server hosting the Gplus Adapter's Genesys Contact Center application. This is done during installation of the WinUI Client component, and the URL can be updated at any time from the Taskbar application menu's Settings option.
From the Taskbar application you can perform any of the following activities (these activities directly or indirectly invoke the Genesys Contact Center):