During the work day, there will be periods of time when you need to take yourself out of the queue for awhile. Lunch breaks and after call work are two examples of this. For these types of events, you should change your availability status to Not Ready and select an appropriate Reason from the submenu. This is sufficient to stop new interactions from being routed to you. You should not, however, sign out if you still plan to continue work after a short period. Signing out will disconnect you from the Genesys Framework and require you to reinitiate sign-in and authentication to get back online.
It is usually appropriate to sign out, however, at the end of your work day, but consult your company's policies on this issue.
Although this is not required to sign out, if such a Reason code has been configured, it may be useful from your company's standpoint.
On an attempt to Sign Out, a warning dialog box may pop up which reads:
All active interactions will be lost. Do you still want to sign out?
Control buttons are OK and Cancel.
After signing out, all the content on a page disappears, except the Sign In menu.