Features

This pre-packaged version of the Gplus Adapter 7, integrated with Microsoft CRM, is designed initially for voice support and provides screen pop, agent state controls, CTI call control (Dial, Answer, Hang Up, Transfer, Hold/Retrieve, Conference) functionality.

The following sections introduce some of the key features of the Gplus Adapter and Genesys Contact Center.

Agent State Controls
Telephony Functions
Contact Center Taskbar Application

In addition to the Genesys Contact Center available in the web browser, the Gplus Adapter has an optional Contact Center Taskbar application that runs from any client system that has Internet access. This Contact Center Taskbar application provides an icon on the Windows taskbar which, when selected, pops up a menu offering the following options: