In many cases, when you have completed your interaction with a caller, you may need to enter notes, status, results, or other information to document the interaction and create an audit trail for future interactions with this caller. These tasks are referred to as after call work .
While you are performing after call work, you normally do not want to be interrupted by additional calls, so you should change your availability status to Not Ready - After Call Work. Note that this status/reason is available only if the system administrator has set the appropriate Genesys Configuration Manager option to display it.
This changes your status to Not Ready - After Call Work. This is displayed on the Availability Modes menu and in the Status column for each media/DN under Media Channels.