Capturing Tasks from Multiple  Sources

A key function of the iWD solution is the ability to capture (or get) work from the multitude of work sources in the enterprise, such as documentation-management systems, CRM systems, workflow systems, claims-administration systems, and legacy host systems. iWD integrates with these source systems through Capture Adapters. The out-of-the-box Capture Adapters are: 

Capture Points are enabled by a Capture Adapter. Each Capture Point is a specific instantiation of the Adapter for capturing a specific sort of work, often associated with a specific business process, such as an order, refund, or return. The Adapter is technology-specific, while the Capture Point is specific to a business process.

To establish a connection to the correct source system, each Capture Point requires the configuration of specific properties, such as file directories for Capture Points that use the XML Capture Adapter or SQL queries for Capture Points that use the Database Capture Adapter.