Business Logic Configuration Objects Overview

The iWD business logic-configuration phase is where iWD business context is introduced. This includes definition of departments, processes, business rules, and business calendars. After this phase, iWD is fully functional and can start processing tasks.

The iWD system-configuration phase requires knowledge of business context for tasks that will be handled by iWD. This includes business processes, service-level agreements, and other factors that influence task-handling logic.

The following topics provide an overview of different business-configuration aspects:

For a detailed business configuration-reference, see the main Configuration section of the Help—specifically the Departments and Processes Configuration topic.