Global Rules

Global business rules allow you to specify classification and prioritization rules for the entire iWD Solution. They provide:

Global rules are applied before any other rules. This means that for classification, the sequence is:

  1. Global rules

  2. Capture Point rules

  3. Department rules

  4. Process rules

Note: Any of these steps are optional, however after Capture Point rules are applied, a department/process has to be assigned, otherwise the task status will be changed to ERROR_HELD. Departments/processes can be assigned in both global and capture point rules, in which case the capture point rules will override.

For prioritization the sequence is:

  1. Global rules

  2. Department rules

  3. Process rules