About Genesys Patents
About This File



Business Calendars
   Business Calendars (objects)
   Business Calendar Configuration
Business Context Management Service
Business Logic Configuration
   Business Logic Configuration Overview
   Rules
   Departments and Processes
   Task Classification
   Task Prioritization
   Business Calendars



Capturing Tasks from Multiple  Sources
Change History
Classification Rules
Configuration Overview
Configuration Server Connector Service



Data Mart ETL Services
Database Capture Point
Database Service
Department Details
Departments and Processes
   Departments and Processes
   Deployment View
   Departments and Processes Configuration Section
Deployment
   Solutions and Services Deployment
   Departments and Processes Deployment
Details



Filters



General Configuration
   General Configuration Overview
   Profile
   Import and Export
   Security Policies
   Managed Tenants
   Lookup Tables
   History
Global Rules



Header
History



Import and Export
Interaction Server Connector Service
iWD Features
   Capturing Tasks from Multiple  Sources
   Prioritization of Tasks
   Reprioritization of Tasks
   Task Distribution
   Reporting
   iWD Features Overview
iWD Manager User Interface
iWD Overview
iWD Services
   iWD Services
   Data Mart ETL Services
   Database Service
   Database Capture Point Service
   Configuration Server Connector Service
   Interaction Server Connector Service
   Logging Service
   Rules Service
   Scripting Service
   Web Service Capture Point Service
   WebSphere MQ Capture Point Service
   XML File Capture Point Service



Log Viewer
Logging Service
Lookup Tables



Managed Tenants
Metrics
Metrics Templates
Modules
Modules and Components (system configuration objects)
Modules and Components Configuration Section



Navigation



Printing this Help File
Prioritization of Tasks
Prioritization Rules
Process Details
Profile



Reporting
Reprioritization of Tasks
Rule Templates
Rules
   Rules Configuration
   Rules Service
   Rule Templates
   Rules
Rules Service
Runtime Nodes



Scripting Service
Security Policies
Service Details
Services
   Services
   Service Details
   Services View
   Data Mart ETL Services
   Logging Service
   Rules Service
   Scripting Service
   Solutions and Services Configuration Section
   Business Context Management Service
   Configuration Server Connector Service
   Interaction Server Connector Service
   WebSphere MQ Capture Point
   XML File Capture Point Service
   Workforce Management Connector Service
Services View
Solution Details
Solutions
   Solutions
   Solutions & Services
   Solution Details
Solutions and Services
   Solutions and Services Configuration Section
   Solution Details
   Services View
   Service Log Levels
   Solutions and Services Deployment
   Solutions
   Services
   Service Details
Statistics Adapter
System Configuration
   Overview
   Tenants
   Modules & Components
   Solutions
   Services
   Runtime Nodes
   Solutions & Services



Task Distribution
Task Management
   Task Management
   Task Operations
   Task Monitoring
   Filters
Task Monitoring
Task Operations
Tenants



User Access
User Profile



Web Service Capture Point Service
WebSphere MQ Capture Point Service
Workforce Management Connector Service



XML File Capture Point Service