As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 7.6.x software and is important for you to note:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Genesys recommends that you use a 32-bit browser to access the Element Management Provisioning System (EMPS) user interface. EMPS requires 32-bit Java; verify that the browser you choose supports 32-bit Java. You can verify your Java installation and version by pointing your browser to: http://www.java.com/en/download/installed.jsp.
If this warning message is displayed An unsigned application from the
location below is requesting to run. Location: <EMPS URL> while
accessing the Element Management Provisioning System (EMPS) user interface,
select the checkbox for I accept the risk and want to run this app
and click Run. You must do this once for every client that accesses the
EMPS user interface.
During the uninstall of the GVP 7.6.5 Voice Platform Common part, the Distributed Transaction Coordinator system service is stopped to ensure clean uninstallation. Genesys recommends that you restart this particular service manually after uninstallation, so that other components in the system work normally.
The links to the Genesys Hardware Sizing Guide in the Genesys Voice Platform 7.6 Deployment Guide and the Genesys Voice Platform 7.6 Troubleshooting Guide point to an incorrect url. The correct URL is: http://docs.genesyslab.com/wiki/index.php/Special:Repository/g_sizing.pdf?id=5d74b7ce-cffc-43af-ae29-8b53d85c0bb1
The trap ID in GVP SNMP traps does not contain a preceeding 0 as incorrectly documented in the Genesys Voice Platform 7.6 Troubleshooting Guide. For example, in the guide, the cnNetworkTimeout is documented as .1.3.6.1.4.1.3814.2.0.1012; however, GVP actually generates it as .1.3.6.1.4.1.3814.2.1012. (ER# 249824744)
Genesys Voice Platform no longer supports the cnCFCErrorTrap and cnBWMXferDelayed traps. (ER# 244303381)
The Lexicon tag is currently not supported by the GVP VoiceXML parser for the in-line grammar. (ER# 245048890)
The examples and action given for the cnIVRErrorTrap error found on page 42 of the Genesys Voice Platform 7.6 Troubleshooting Guide is incorrect. This error is not sent when the situations described in the examples are encountered. (ER# 143602360)
The current description for the VoiceXML $ivr-error-url$ variable found on page 42 of the Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual is incorrect. The correct description is as follows:
This variable points to a URL on the backup voice application. If the
VCS/IPCS encounters any error (not just timeout) when making an HTTP get
request from the voice application, it performs an HTTP get request to the URL
at $ivr-error-url$. Voice applications handling this NextAction
can perform a graceful transfer by playing an appropriate message, and then
transferring the call to a live agent or an alternative voice application. Existing voice applications that do not handle this request will get the same behavior as
the current behavior; that is, the call is dropped. If VCS/IPCS cannot access
this URL, or if there is an error, it dials the number given by the $cc-error-telnum$ variable. The $ivr-error-url$ should be set by the application, or should be configured using the extensions tab. (ER# 141477571)
WinInet caching is no longer supported. You can no longer add the usecninet variable with a value of 0 to the PageCollector settings. (ER# 240863014)
The default value for the VoiceXML com.telera.speechenabled parameter is true. (ER# 185765561)
The Cache Server must be configured in the Element Management Provisioning System (EMPS) to force it to retrieve the App and DID XML files from the Dispenser when these files are purged after an IVR Profile has been provisioned, deprovisioned, or regenerated.
To configure the Cache Server in EMPS:
<EMPS-Install-Dir>/config/cacheflowinstance.csv file.Cachebox active parameter in the cacheflow node.cachepassword and cacheusername parameters.SPS node, add the cachepurgetemplate parameter. cachepurgetemplate parameter.(ER# 212483521)
If you are using JCT boards, Genesys recommends that you also use Dialogic SU218 or SU241.
To suppress the E_NOTICE messages in the PHPerrors.log, make the following change:
In the <CN_ROOT>\extweb\extwebcommon\extweb_constants.inc file, change the define ('DEBUG', true); line to define ('DEBUG', false). (ER# 237462655)
You can no longer use the comma (,) in the dial-string to initiate a pause. Any destination number requiring a pause must use the pause character (p) instead of the comma. (ER# 237462918)
On page 344 of the Genesys Voice Platform 7.6 Deployment Guide, the example value given for the Application URL in case of failures parameter is incorrect. It must be the URL to an application start page, and not to a did.xml file; therefore, the example should be http://applicationservername/applicationname/start.asp.
(ER# 235056369)
When you configure system settings in a Windows deployment, after you configure DNS settings for the LAN, confirm that DNS can resolve both the short hostname and the FQDN. An additional substep must be added to step 2 of the "Procedure: Configuring systems settings (Windows)", found on page 83 of the Genesys Voice Platform 7.6 Deployment Guide as follows:
substep (e): Execute the following commands from a command prompt to confirm that DNS can resolve both the short hostname and the FQDN:
nslookup hostname
nslookup hostname.domainname
(ER# 234354630)
When IP Call Manager (IPCM) is deployed in the dual redundancy High Availability (HA) mode, the Active Session Table GUI of the SIP Session Manager (SSM) displays the details of the active calls processed only by that particular SSM. This limitation of displaying the active call sessions has no impact on call processing or port allocation functionality. SSM will still be capable of handling stuck session across sites; however, all the active call information might not be updated in the SSM GUI. It will still be possible to view the real time information of the call sessions from the Resource Manager GUI for each of its managed devices. (ER# 227517787)
When Oracle connectivity is made through PHP scripts on Apache, the httpd process memory increases. This increased memory is maintained by Apache even after the connection is closed. Apache does not release the memory back to the OS after the resources are released by PHP. EventC, Network Monitor, Reporter, Login Server, Network Monitor GUI, and Call Status Monitor use this type of Oracle connectivity.
To work around this, set the value of the MaxRequestsPerChild attribute that is found in the <IfModule worker.c> and </IfModule> sections of the <Apache Dir>/conf/httpd.conf file to 1000. This attribute indicates the maximum requests that an Apache process will handle after which it will spawn a new httpd child process to handle further requests.
For more information on this attribute, refer to your Apache Documentation. (ER# 44078589)
Further clarification is provided about how the DialOutNumber parameter is used in GVP IVR Profiles. Previously, the section describing how to use this parameter in the Genesys Voice Platform 7.6 Reference Manual, did not include each scenario.
The two scenarios are:
DID.xml fails, the error number configured in the application provisioning is used to dial out. DID.xml is fetched successfully, and errors occur during the transition to IVR application pages, an attempt is made to fetch the <num>.xml (the DID.xml used in case of failures) configured in the Call Flow Assistant (CFA) in IP Communication Server (IPCS)/Voice Communication Server (VCS). If, after multiple attempts, GVP fails to fetch that URL, the error number configured in the application provisioning is used to dial out.(ER# 181626331)
SNMP is available on both the Solaris and Windows Operating Systems. (ER# 228898341)
GVP supports Sun Java Directory Server 6.3. (ER# 223321651)
Licensed Channels specifies an encrypted number of licensed channels that this route can use for calls. It is generated using the MAC address of the primary network adapter on the system. Any change in the primary network interface after installation of IPCS will cause it to fail while starting.
To solve the issue, do one of the following:
(ER# 220647788)
For ASR Log Manager, to ensure the ASR Log Server reads the application list from the Element Management Provisioning System (EMPS), you must add the TDSGenerated attribute. This attribute is not present in the ASRLogServer parameter by default.
To add the TDSGenerated attribute:
Servers.Servers list appears in the left pane.ASRLogServer to expand the list.Server Name.ASR Log Server processes list appears.Scheduler to expand it.ASRLogServer.Operations, click Edit Node.Add New Attribute.Name field, enter TDSGenerated.Value field, enter 1.Save.TDSGenerated attribute was added.OK.ASRLogServer was updated successfully.(ER# 177016047)
For ASR Log Manager, the Group List in the [LogMgr] section accepts only ASRTeleServers as the group name. (ER# 177145565)
To automate OpenLDAP management, WatchDog and SCAConfig (a library used to connect to OpenLDAP) must be changed. The following changes are made only when WatchDog is started on an EMPS server. This does not apply to CFG_CHANGED requests:
Before connecting to LDAP, Watchdog sends a flag (true or false) to SCAConfig to indicate that a GVP process has started. A true flag indicates startup; a false flag (the default value) indicates a CFG_CHANGED request. SCAConfig checks for the flag and, if it is set to true and the openldap DB is used, you must:
Any uncommitted data sent to the openldap DB is then syncronized.
These changes are applicable only if the openldap DB shuts down and starts up properly on Windows and Solaris operating systems.
To verify that the changes are being made, ensure the full logging option for WatchDog is turned on during startup.
(ER# 135515298)
Genesys Voice Platform 7.6 uses a new mechanism for detecting tones. The information about how to configure tone detection is now found in Table 56 of the Genesys Voice Platform 7.6 Deployment Guide. Disregard the "Detecting Tone Packets" section, including Table 59, "Supported Tone Packets" in the Genesys Voice Platform 7.6 Reference Manual, as it is no longer applicable. (ER# 192441161)
The Simple Network Management Protocol (SNMP) is available for both the Windows and Solaris operating systems.
Outbound Notification (OBN) does not support the conventional High Availability (HA) configuration. However, Outbound Contact Server (OCS) will connect to a backup OBN if a primary OBN is not available. In order for this type of configuration to work, the primary OBN and the backup OBN must have individual databases. (ER# 209207599)
When provisioning IVR Profiles in EMPS, using IP addresses is not recommended, because session issues could possibly arise. (ER# 207143582)
IPCS does not support supervised incoming transfers (INVITE with Replaces). (ER# 205927385)
The latest Solaris cluster patch, dated September 14, 2007, which includes the 120011-14 kernel, must be installed on all Solaris IP Communication Server (IPCS) machines. Without this patch, SIP ACK response messages may corrupt if IPCS is under a load test. (ER# 153658360)