Release Note

Contents

Introduction

This release note applies to all 9.0 releases of Collaboration Common.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features or functionality in this release of Collaboration Common.

Corrections and Modifications

This release includes the following corrections or modifications:

A Flash video call now ends correctly on the customer side regardless of who ends the call—the customer or the agent. Previously, when the agent ended a video call, the customer did not receive notification that the call ended, and the customer's local video was still visible. (GVG-566)

Audio from the browser is no longer garbled in a Flash call. Previously, the audio could become garbled when multiple microphones were active and Tech-Check was used to select a microphone other than the default. (GVG-424)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This release contains no new features or functionality.

Corrections and Modifications

This release also includes the following correction or modification:

The installation package no longer contains non-Genesys copyright material. (GVG-317)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this first release of Collaboration Common.

• Communications
  • Software-only, standards-based, zero foot-print integration—no dedicated plug-ins, downloads, or installs for WebRTC calls (for Flash, plug-in is needed)
  • Click-through voice and video calls directly from the Web
  • Collect contextual data from a visitor’s Web sessions and forward it to the Genesys SIP-enabled contact center as attached data
  • Two-way audio-only calls
  • Two-way audio and video calls
  • Transcoding provided on supported media types in both directions
  • Bridge towards SIP Contact Center Agents
• Native integration to the Genesys CX Platform
  • Genesys SIP Contact Center Solutions
  • Benefit from routing infrastructure
• Supported Desktop Web browsers
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Safari
  • Opera
• Deployment Modes
  • Dedicated server
  • Multiple load-balanced instances for scalability
  • Warm stand-by application server component with external load balancer capability (not part of the delivery)
• Security
  • Support for HTTPS
  • SRTP-DTLS for WebRTC calls
  • RTMFP and RTMPS for Flash calls
  • RTMPT for Flash (allows for Firewall traversal)
  • Firewall traversal with support of ICE and TURN
• Supported Codecs
  • G.711 A-law and µ-law audio format (G.711 is on SIP-side only)
  • H.264 profiles up to and including Profile 3.1 (H.264 is for Flash and SIP)
  • VP8 video (for WebRTC and SIP)
  • Speex on the Web-side for Flash
  • Opus on Web-side for WebRTC
  • Real-Time media transcoding whenever required
  • RTCP AVPF on Web-side
• Supported Platforms
  • RedHat Linux 6.5+ 64-bit
  • VMWare ESX 5.5
  • MS Hyper V
• User Interfaces
  • Dedicated Web management interface
  • Customer side customizable widget
  • Client SDK

Corrections and Modifications

This release does not include any corrections or modifications.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

There are no known issues or recommendations for this product.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

There are no discontinued items for this product.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• The Genesys Video Gateway Deployment Guide gives you the information that you need to get started with Genesys Video Gateway. This document contains product overview information, as well as deployment details.

• The Genesys Video Gateway Developer's Guide gives you the information that you need to customize Genesys Video Gateway.

• The Genesys Video Gateway API Reference provides details about the APIs included with this product.

Product documentation is provided on the Customer Care website and the Genesys Documentation website.

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