1. Genesys Quality Management Suite 8.1.520
  2. Genesys Quality Management Suite 8.1.520
  3. Quality Manager Guide
  4. Quality Manager User Guide

Genesys Quality Management Suite 8.1.520 : Reporting

This chapter describes how to create and export evaluation charts and reports in Quality Manager.

Topics

  • Types of Reports
  • Results Distribution Graph - 1
  • Results Distribution Graph - 2
  • Compare Scores Report - 1
  • Compare Scores Report - 2
  • Interactions Volume
  • Evaluations Volume
  • Agent Skills Report
  • Compare Groups and Agents Report
  • Compare Evaluators Report
  • League Table Report
  • Evaluation Detail Report
  • Exporting Report Data

Document generated by Confluence on May 06, 2014 17:11