To create a filter that displays only certain calls, the user must choose search criteria in the search window. Saving this search criteria creates a re-usable filter.

  1. Select the search attributes. If the From: date is chosen, then the To: date with a separation of no more than 31 days must also be chosen, otherwise the dates are not saved.
  2. Type a Filter name:.
  3. Select All users to make saved filters available to all users of the system. Otherwise, saved filters are available only to the user who created the filters.
  4. Click Save.

The filter is now added to the filter drop-down list.