Genesys Quality Management Suite 8.1.520 : Call and Screen Recording Admin Guide

Call and Screen Recording Admin guide describes the best practices for administration, configuration, and maintenance of Genesys Quality Management Suite. The content of this document will help administrators to ensure proper use of applications and assigning of the roles within contact centers.

This document is intended for the technicians responsible for system administration and maintenance.

Topics

 


Expected Knowledge

Readers of this document are expected to have the following skills or knowledge:

  • Basic functionality of Genesys Call Recording system
  • Knowledge of Red Hat Enterprise Linux or CentOS installation and configuration
  • Unix-system administration skills.