To integrate with Genesys Environment using the Genesys Integration Module perform the following steps:

  1. Add the Call Recording_GIM Application Template into the Configuration Manager 
  2. Add a new user (username and password) for Call Recording to be able to communicate with the Genesys framework in the Genesys Configuration Manager
  3. Prepare T-Lib Primary server IP address
  4. Prepare T-Lib Backup server IP address
  5. Prepare Config Primary server IP address
  6. Prepare Config Backup server IP address