To prepare your platform for Genesys Enhanced Passive Recording (EPR) perform the following steps:
- Add the Call Recording_GIM Application Template into the Configuration Manager.
- Add a new user (username and password) for Call Recording to be able to communicate with the Genesys framework in the GenesysConfiguration Manager.
- Pre-configure the SPAN ports. For enhanced passive recording (JTAPI sniffer) it is sufficient to SPAN only RTP traffic. Typically it is sufficient to configure one SPAN session that provides all necessary traffic to Call Recording on one port (eth1). However if this is not possible, there is the option to connect multiple SPAN sessions to one server (of course more NICs is required). Refer to Cisco documentation Configuring SPAN and RSPAN for more details on SPAN port configuration on Cisco switches.
- Set the rtp-info-password in the GenesysT-server configuration.