Scheduled Actions refers to regularly repeated actions, typically for user synchronization when using an integration module, or mail delivery.

To create a new mailer scheduled action for scheduling email delivery from Quality Manager, navigate to Settings > Configuration > ScoreCARD Setup > Scheduled Actions section.

 

  1. Select MailScheduler in the New Scheduled Action field and click New next to it.
  2. Select Periodicity from the following settings:
    • Every N Minutes: Interval in minutes before each action. If a value is set to 10, the action is performed every 10 minutes.
    • Hourly: The action is performed every hour. Provide minutes in an hour as a start point. For example if a value is set to 45, the action will be performed every hour at 45 minutes.
    • Weekly: The action is performed on the weekly basis. Day and time should be provided.
    • Daily: The action is performed on daily basis. Time should be provided in the HH:MM format.

Scheduled Actions for integration module functionality are described in the appropriate integration configuration section of this guide:

    • Genesys integration scheduled actions

Quality Manager Integrations

Quality Manager Integrations is the main section where Quality Manager-specific settings are configured for integration modules for Genesys.

More information can be found in the appropriate integration configuration section of this guide:

    • Genesys integration configuration