Recording rules are applied from top to bottom. The rule that appears at the top of the rules list is processed first, and then the second and so on. It is important to be aware that rules are applied in the following hierarchy:
- Record
- Prerecord
- Do not record
To move rules up or down, use the up and down arrow buttons.
Do not record rules should be placed above Record rules.
If there is a rule to Record all calls above a rule to Record a specific range of numbers, then all calls are still recorded.
If there is a rule to Record a specific range of numbers above the rule to Record all calls, then all calls are recorded from the range of numbers.
Add global rules to the admin group and group-specific rules to the appropriate subgroup.