Home Page Genesys Quality Management Suite 8.1.520 : Genesys Quality Management Suite 8.1.520

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Getting Started

Want to learn more about using Genesys Quality Management Suite or having an issue? Choose a topic below to get started.

Upgrade GuideSuccessfully upgrade your version to the latest availableEngineers
Deployment Guide

Plan, install and configure your deployment.

Engineers

Call Recording and Screen Capture Guide

Call Recording, Screen Capture and Live MonitoringEngineers, Users

Quality Manager Guide

Quality ManagerEngineers, Users
Operation and Maintenance GuideTroubleshoot and maintain the solutionEngineers
API Developer GuideCall Recording Web Services API, and Call Recording HTTP APIEngineers
System Requirements for Web UIInitial requirements for proper function of Genesys Quality Management Suite Web InterfacesUsers