Look for all non sales calls (identified through external data) that were longer than the average handling time for a successful sales call.
Navigate to: Recorded calls > Search.
Call Recording enables the user to find calls based on their segment length.
- Type the minimum call length in the Min.: field (hh:mm:ss).
- Type the maximum call length in the Max.: field (hh:mm:ss).
Combine Min.: and Max.: values or just use one of them.
- Click Search.
Only recorded calls within the length selected display in the Recorded calls list.
To return to displaying all recorded calls, click Disable Filter.