Users are most likely to use this functionality when investigating a complaint, where it is imperative that a specific call is retrieved.

- Click Add Interactions to select one or more specific interactions to add for evaluation.
- Specify filters as necessary in the Add Specific interactions form.
- Click Search to find suitable interactions .
- Click
Play button to play the interaction on Universal Player an ensure that the correct call has been selected. - Click Add Interactions.
- The interactions appear in the main evaluation window.
In case the player stops playing interactions, the evaluations window needs to be reopened.