Genesys Quality Management Suite supports extensions, DNs, and terminals that include alphanumeric characters. The following characters are supported:

Character TypeValid Characters
LettersA-Z, a-z
Numbers0-9
Symbols

 @ & + $ % ' . , : ; ! ~ ( ) [ ] # - _

Ranges can only use numeric characters, for example: 1234-5678, or a regular expression. Multiple ranges must be separated by commas (,) with no additional spaces, for example: 1000-19002000-2700, 3200-3500.