Filters can also be used as rules for restricting access to recorded calls. Supervisors and administrators can assign saved filters to Groups and Users. When filters are assigned to a group, then only those filtered recorded calls are available to the users within that group. See the sections on limiting group access in the Administering Groups and Users chapter.
Permanent rule filters can be assigned to a group through the Users tab.
Open a group, and click Edit Filters.
Multiple permanent rule filters can be assigned to a group by editing the group, and choosing saved filters from the Choose filter: drop-down list. Use Boolean operators, and, or or, to combine filters. When saving the group, the permanent filters apply to all members of that group.