To integrate with Genesys Environment using the Genesys Integration Module perform the following steps:
- Add the Call Recording_GIM Application Template into the Configuration Manager
- Add a new user (username and password) for Call Recording to be able to communicate with the Genesys framework in the Genesys Configuration Manager
- Prepare T-Lib Primary server IP address
- Prepare T-Lib Backup server IP address
- Prepare Config Primary server IP address
- Prepare Config Backup server IP address