Genesys Quality Management Suite 8.1.520 : Prerequisites: Configuration of platform for recording

Before you install Genesys Quality Management Suite, follow these steps to prepare your contact center platform for recording:

Genesys Active Recording

  1. Configure CUCM for all types of recording.
  2. Configure CUCM for Active Recording.
  3. If the solution is integrated with a Contact Center, complete the corresponding steps:
  4. If the solution includes the Prerecording service, configure CUCM for Prerecording.
Genesys Passive Recording

Preparatory steps:

  1. Configure CUCM for all types of recording.
  2. Configure SPAN ports.
  3. If the solution is integrated with a Contact Center, complete the corresponding steps:

Genesys Active Recording

  1. Configure Genesys CIM For Active recording.
Genesys Passive Recording
  1. Configure Genesys CIM for Enhanced Passive Recording (EPR)
Avaya Active Recording
  1. Configure Avaya CM for Active Recording.
  2. If the solution is integrated with Genesys CIM, configure your Genesys platform for integration with GQM.