This is only available when logged in as admin

Quality Manager Categories are used for classifying agent calls during evaluation. For instance , identify individual campaigns, search for particular groups such as new starters that need greater supervision.

  1. Click Category to view, add and remove category records.
  2. Use the Add and Remove buttons (if available, or double-clicking on an existing category to edit it).
  3. Click save to save the new category.

Category names must be unique within the application.