DRAFT

Call Recording can send a notification confirming whether a monitored DN call or screen capture is being recorded or not. This notification is in the form of attached data where the key consists of a mandatory and optional part linked by underscores, for example RECORDING_STATUS_GIM, the value part can be YES or NO as follows:

  • Notification of audio recording enabled: Select from the drop-down list. The default value is YES.
    Notification of recording enables third party systems to display an icon on the agent desktop to indicate whether the call and screen are being recorded. This is useful, for example in the financial sector where certain transactions must be recorded and certain transactions must not be recorded, for instance credit card details.
  • User data key for audio notification - mandatory part: Select from the drop-down list. The default value is RECORDING_STATUS.
  • User data key for audio notification - optional part: Select from the drop-down list. The default value is GIM.
  • Notification of video recording enabled:Select from the drop-down list. The default value is YES.
  • User data key for video notification - mandatory part: Select from the drop-down list. The default value is RECORDING_VIDEO_STATUS.
  • User data value - state recording: Select from the drop-down list. The default value is RECORDING_YES.
  • User data value - state not recording: Select from the drop-down list. The default value is RECORDING_NO.
  • User data value - state no longer recording: Select from the drop-down list. The default value is RECORDING_NO_LONGER.
  • User data value - state prerecording: Select from the drop-down list. The default value is RECORDING_PRERECORD.
  • User data value - state undefined: Select from the drop-down list. The default value is RECORDING_UNDEFINED.

Click Save configuration to save the changes.

All of the values in Notification of recording are pre-defined defaults and should not change unless there is a specific need.