If the Agent ID column is shown in Recorded calls tab, it is 100% clear which calls are related. Set up a search field for the Agent ID in: Advanced search as well because this ensures all parts of the couple have been picked up

Navigate to: Recorded calls > Search.

Each call has at least one couple. A couple is a pair of RTP streams that correspond to the two directions of media in a telephone conversation. A couple is created at the start of a call ,or call section, and ends when an event in the call signaling closes the RTP stream. When a user transfers a call, or has a conference call, each new connection is a new call couple. These related call couples can be found by the number of couples they have. Transferred calls are > greater than 1. Conference calls are > greater than 2.

  1. Select <less than, = equal to, or >greater than from the drop-down list.
  2. Type the number of call couples.
  3. Click Search.

Only recorded calls with the number of call couples selected display in the Recorded calls list.

To return to displaying all recorded calls, click Disable Filter.