Protocol adapters and protocol drivers are Genesys Quality Management Suite modules that translate telephony signaling events into the unified messages that Call Recording Core requires to control recording. A protocol driver is the equivalent of a protocol adapter with its own drivers and readers combined in one module.

The role of each protocol driver or adapter is to translate the signaling from a particular protocol used in the call center equipment into standard messages for the Core. These messages inform the Core about events such as:

  • Call establishment
  • The start and end of RTP streams
  • Transfers
  • Conferences
  • Calls on-hold

Configure the Protocol Adapter/Driver according to your solution.

Protocol Drivers