The Quality Manager Genesys Importer can import and synchronize user and group information from the Genesys Configuration Server. The synchronization only happens one-way (from the Genesys Configuration Server to Quality Manager), and you can configure whether local changes made to Genesys users and groups in Quality Manager are retained or whether they are overwritten during a synchronization operation.
Genesys users imported into Quality Manager can be authenticated directly against the Genesys Configuration Server or a third party authentication service such as Microsoft Active Directory. In this scenario, no local user passwords are stored within Quality Manager.