Genesys Quality Management Suite 8.1.520 : API Developer Guide

Genesys Quality Management Suite provides programmatic access to you organization's information using simple, powerful, and secure application programming interfaces. To use our APIs, you should have a basic familiarity with software development, Web services, and the Genesys Quality Management Suite user interface.

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Requirements for a successful access and use of APIs:

Activated and working instance of Genesys Quality Management Suite 8.1.520

Administrator access to Call Recording and ideally a number of test API user accounts with following permissions and filters:

  • Call List
  • User and group call selection filters defined appropriately in the Web GUI for the APIĀ user accounts