Genesys Quality Management Suite 8.1.520
Genesys Quality Management Suite 8.1.520
Call Recording and Screen Capture Guide
Call and Screen Recording User Guide
Genesys Quality Management Suite 8.1.520 : Advanced Player
This chapter describes how to use Advanced Player.
Using the Advanced Player
Using Advanced Player Controls
Playing Multiple Calls
Finding Related Calls
Adjusting Call Offsets
Isolating Calls
Call Couple Examples