Protocol adapters and protocol drivers are Genesys Quality Management Suite modules that translate telephony signaling events into the unified messages that Call Recording Core requires to control recording. A protocol driver is the equivalent of a protocol adapter with its own drivers and readers combined in one module.
The role of each protocol driver or adapter is to translate the signaling from a particular protocol used in the call center equipment into standard messages for the Core. These messages inform the Core about events such as:
- Call establishment
- The start and end of RTP streams
- Transfers
- Conferences
- Calls on-hold
Configure the Protocol Adapter/Driver according to your solution.
Protocol Adapters
- Cisco JTAPI
- Cisco Skinny
- SIP
Protocol Drivers