Genesys Quality Management Suite 8.1.520 : The Group Manager

- The Group Manager tab opens displaying the group tree, which contains the Root Group and all of its subordinate groups. The Root group is the default group for theQuality Manager user manager. All other groups are user created.
It is possible to change the structure of an existing tree by dragging and dropping groups from one position to another. This is useful when reassigning staff for a new campaign, team, shift or skill group. Where a group has a sub group, it is shown as a folder with a name next to it. Groups with no subgroup are shown as just the name. Moving the last subgroup from a group it will change from being a folder to just the group name. - The group tree also appears on the left hand side below Group Manager in the menu.
- Agents, team leaders, supervisors, cc managers, and administrators within Quality Manager are always contained within at least one User Group. The default group is called the Root group. All others groups are subordinate to the Root group. The Root group cannot be deleted.