Genesys Quality Management Suite 8.1.520 : Multi Server Configuration

Prerequisites

  • All servers in a muliti server deployment must share the same user and group IDs
  • A license file required per a CORE server. By a CORE server we mean the server where the CORE services is enabled. So if you have two recording clusters with a replay server then you require 3 license files.
  • DNS, NTP and SMTP on all servers should be configured same. For that check the following files:

    ConfigurationLocation
    DNS

    /etc/resolv.conf

    /etc/hosts

    Time/NTP/etc/ntp.conf
    SMTP/etc/postfix/main.cf
  • Autostart of the following services should be enabled:
    nfs, netfs, ntpd, postgreSQL, postfix
  • On Virtual machines ensure that VMWare tools are installed and running on all servers of the cluster

There are two types of multi server deployment: