1. Genesys Quality Management Suite 8.1.520
  2. Genesys Quality Management Suite 8.1.520
  3. Call Recording and Screen Capture Guide
  4. Call and Screen Recording User Guide

Genesys Quality Management Suite 8.1.520 : Searching and Using Filters in Call Recording

This chapter describes how to search and use filters in Call Recording.

  • Opening the Search Filter Dialog
  • Understanding Search Filters
  • Default Search Filter
  • Using Advanced Searches
  • Using Saved Filters
  • Saving Search Filters
  • Disabling Filters
  • Deleting Saved Filters
  • Using Filters in Permanent Rules

Document generated by Confluence on May 06, 2014 17:11