The most important configuration is the address of the Configuration Manager. The Configuration Manager provides Call Recording with a list of available T-Servers and their addresses.
Navigate to Settings > Configuration > Protocol Drivers > Genesys Driver.

- Enter the Application Name that has been created in Genesys Configuration Manager. For example,
Call Recording_GIM. See the section Adding the Call Recording Application to the Configuration Manager in the Genesys Quality Management Suite Pre-implementation Guide. - Type the Primary Configuration Server Address. This may be the hostname or IP Address of the Primary Configuration Server, or Configuration Server Proxy, or Single Configuration Server.
- Type the Secondary Configuration Server Address. This may be the hostname or IP address of the Secondary Configuration Server, or leave empty if there is no Secondary Configuration Server.
- Type the Configuration Server User Name.
- Type the Configuration Server User Password.