System checks
- disk space ("df -h")
- cpu, ram, sys. load ("top", "free -m")
- dmesg
- /var/log/messages
- ifconfig (check for errors)
- SELinux ("getenforce")
- Vmware tools, Vmware network card driver (vmxnet, vmxnet3)
- /var/log/maillog
Call Recording troubleshooting
Logs:
Core | /opt/callrec/logs/core.log | |
| Configuration Manager | /opt/callrec/logs/configmanager.log /opt/callrec/logs/configmanager.error.log | |
Genesys driver | /opt/callrec/logs/gad.log | |
| JTAPI driver | /opt/callrec/logs/rts_jtapi.log | |
| SIP driver | /opt/callrec/logs/rts_skinny_[x].log | |
| SKINNY driver | /opt/callrec/logs/rts_skinny_[x].log | |
| Avaya driver | /opt/callrec/logs/avaya.log | |
Recorders | SLR | /opt/callrec/logs/slr_1.log |
Decoder | /opt/callrec/logs/ds.log /opt/callrec/logs/ds.error.log |
Configuration:
- /etc/callrec/callrec.conf
- /etc/callrec/callrec.derived
- /etc/callrec/core.xml
- /etc/callrec/recorders.xml
- /etc/callrec/decoders.xml
Screen Capture troubleshooting
Logs:
Core | /opt/callrec/logs/core.log | |
Screen Capture server | /opt/callrec/logs/screenrec.log | |
Screen Capture client | Usually C:\Windows\Temp (varies by version) |
Configuration:
- /etc/callrec/screenrec.xml
- /opt/callrec/screenrec/properties/cz/zoom/callrec/srs/addresses.properties
Live Monitoring troubleshooting
Logs:
Core | /opt/callrec/logs/core.log | |
Recorder | SLR RS | /opt/callrec/logs/slr_1.log
|
LiveMonitor | Java console on the client machine |
Configuration:
- /etc/callrec/extras.xml
- /etc/callrec/recorders.xml (RTP and proxy ports)
Quality Manager troubleshooting
Logs:
Quality Manager | /opt/callrec/logs/scorecard_webui.log |
Configuration:
- /etc/callrec/scorecard_business.xml