Live Monitoring runs as a standalone JAVA application outside the internet browser. The user must have JAVA Runtime Environment installed for it to work. Download it for free from this URL http://www.java.com/en/download/
The Live Monitoring user can monitor and listen to the same range of calls as is displayed on the Recorded calls page.
To run Live Monitoring:
- Click on the Live Monitoring tab in Call Recording.
- If using Live Monitoring on a replay server that has more than one recording server, a list of the available servers appears. Select the required server for Live Monitoring to monitor. A prompt appears to download and open the application.
- If using Live Monitoring at a recording server a prompt appears to download and open the application.

- Click OK. A security warning displays.
If the user does not have sufficient permission they may have to contact the system administrator.

- Click Run.
The Live Monitoring User interface opens.