Genesys Quality Management Suite 8.1.520 : Team Leader
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As a team leader my main job is to continuously coach and motivate my team to meet KPIs and improve their overall performance and hit targets. I assist them and help them when they are stuck with problems and processes. I provide analytic feedback to the team as well as to my supervisor. I conduct evaluations of my team and coach them on areas that need help. I help in the onboarding of new agents and spend time with a lot of time with them at the start to get them up to speed as quickly as possible. I facilitate motivational games for the team.