Scheduled Actions refers to regularly repeated actions, typically for user synchronization when using an integration module, or mail delivery.
To create a new mailer scheduled action for scheduling email delivery from Quality Manager, navigate to Settings > Configuration > ScoreCARD Setup > Scheduled Actions section.

- Select MailScheduler in the New Scheduled Action field and click New next to it.
- Select Periodicity from the following settings:
- Every N Minutes: Interval in minutes before each action. If a value is set to 10, the action is performed every 10 minutes.
- Hourly: The action is performed every hour. Provide minutes in an hour as a start point. For example if a value is set to 45, the action will be performed every hour at 45 minutes.
- Weekly: The action is performed on the weekly basis. Day and time should be provided.
- Daily: The action is performed on daily basis. Time should be provided in the HH:MM format.
Scheduled Actions for integration module functionality are described in the appropriate integration configuration section of this guide:
- Genesys integration scheduled actions
Quality Manager Integrations
Quality Manager Integrations is the main section where Quality Manager-specific settings are configured for integration modules for Genesys.
More information can be found in the appropriate integration configuration section of this guide:
- Genesys integration configuration