If there are several surveys in the list of surveys, you can use search to find surveys that meet specified criteria. For example you can find all the surveys that are initiated by a particular agent and use information in these surveys for evaluation of the agent.
To search for a survey, navigate to the Customer Survey tab and click Search on the right hand side.

Search for a survey using the search dialog.
To search for a survey:
- Provide one of the following:
- Period: choose the search period, for example last quarter, last week or provide From and To dates to specify the search period.
- Group: choose the evaluation group.
- Agent: choose an agent from the list to perform search of this agent's surveys.
- Wrapup: choose a wrapup to perform search by the wrapup value.
- Questionnaire: choose a questionnaire name to search for the survey where this questionnaire is used.
- Score: provide From and To score to perform search within the specified range.
- ID: provide From and To values to perform search only in the range of provided values.
- Click Search to apply the filter, or Clear to reset the search fields.
Click << on the left hand side to hide the menu bar in order to get the maximum possible display width for the list.
Click << at the top right of the Survey List tab to reveal the search dialog box.