Genesys Quality Management Suite 8.1.520 : Call Recording HTTP API

Previously named "Call Recording Web API"

The Call Recording Web API enables third party applications to:

The API has the following basic features:

  • Fully HTTP-based API for maximum compatibility and ease of use
  • User authenticated sessions (with additional download token access requirement for call data) prevent unauthorized use of the API

This guide includes an Examples section, showing working calls to these services both from a browser and the command line.