Example of the Resume Request

The following example shows a request to resume recording on phone number 5507 using the <ipAddress> parameter to identify which call to resume. Instead of the <ipAddress> parameter it is possible to use <agentId> or <extDataKey> and <extDataValue> or <phone>.

When resuming recording be specific to ensure that only the required call is paused. Do not use values that may refer to multiple calls.

 <soapenv:Header/>
 <soapenv:Body>
 <arg0>
 <ipAddress>155.155.155.07</ipAddress>
 </arg0>
 </soapenv:Body>
</soapenv:Envelope>

Example of Resume Request Response

 <soap:Body>
 <return>
 <result>SuccessResponse</result>
XMLSchema-instance">
 <coupleIdentification>1</coupleIdentification>
 <serverName>core</serverName>
 </successfullyProcessed>
 </return>
 </soap:Body>
</soap:Envelope>

A failure would contain the line <result>Failure</result>.

Where the call is recorded by multiple cores then if only one core replies then the result can be <result>PartialSuccess</result>.