
The Compare Scores report enables the comparison of the performance of evaluators and their questionnaires across agents or groups. The following two modes are available:
- evaluation-based comparison,"head to head"; compare the scoring by two or more evaluators for one specific evaluation
- agent-based comparison, "general comparison"; compare the scoring by two evaluators for a specified agent
Click Reports > Compare Scores to display the parameters page. The first row of boxes define the parameters for the base evaluation, from which all comparisons are made.
- Select a base questionnaire to use.
- Select a base evaluator group.
- Select a base evaluator.
- Select one evaluation, only one can be selected here.
The second row of boxes define the parameters for all other evaluations that will be compared to the base evaluation. The questionnaire is now automatically selected. - Select one or more target evaluator groups.
- Select one or more target evaluator.
- Select one or more target evaluations for comparison.
- Click
Export to Spreadsheet to start the process of creating the report or export as a spreadsheet, .xlsx file.