The Report Export Template file (styles.xslx) is located in the Quality Manager application's web root directory on the server. Updating this template file therefore requires server administrator permissions.
On a default Call Recording server installation, the location of this file is in the following directory:
/opt/callrec/web/webapps/scorecard-Web UI/cz.zoom.scorecard.Web UI.Scorecard/
After updating the template file, it may be necessary to restart the web server at the command line:
/opt/callrec/bin/rc.callrec_web restart
Exported report data should now reflect the updated formats in the styles.xlsx spreadsheet file.
The appearance of the data in the exported Excel report files can be customized by updating the Report Export Template. This spreadsheet file controls the visual formatting of headings and data cells.

The template file simply contains labeled cells for each type of visual format used on report data exports. The following types of Excel cell formats can be modified:
- alignment (excluding merge cells)
- font
- borders
- fill (background color)

Downloading files from and uploading files to the Call Recording Linux server can be achieved using a program such as WinSCP. If the server is using default settings, the user is only able to log in using the non-root admin account (same default password as for root), which has a default starting directory of /home/admin