After the survey is completed use the Grade form to see detailed information about the survey and customer feedback. Some of the surveys may contain customer voice feedback offered as a last option of the survey. Grading form is used to replay customer feedback. The embedded player helps to replay customers feedback if it is available.

To open a grading form:
- On the Customers Surveys tab, double-click the survey name or check the box next to the survey name.
- Click View on the toolbar.
If a survey contains customer's voice feedback, a player will be displayed next to it. If no comment was provided, N/A will be displayed.

The following information is available:
- Questionnaire: name of the questionnaire used for this survey.
- Agent: name of the agent who initiated the survey.
- Date: Date when survey is taken.
All the questions of the survey and answers of a customer are provided below. Total survey rating is available at the bottom of the page.