If the Agent ID column is shown in Recorded calls tab, it is 100% clear which calls are related. Set up a search field for the Agent ID in: Advanced search as well because this ensures all parts of the couple have been picked up
Navigate to: Recorded calls > Search.
Each call has at least one couple. A couple is a pair of RTP streams that correspond to the two directions of media in a telephone conversation. A couple is created at the start of a call ,or call section, and ends when an event in the call signaling closes the RTP stream. When a user transfers a call, or has a conference call, each new connection is a new call couple. These related call couples can be found by the number of couples they have. Transferred calls are > greater than 1. Conference calls are > greater than 2.
- Select
<less than,= equal to, or >greater thanfrom the drop-down list. - Type the number of call couples.
- Click Search.
Only recorded calls with the number of call couples selected display in the Recorded calls list.
To return to displaying all recorded calls, click Disable Filter.