IMPORTANT
NOTE: The GQM documentation is now delivered in a .zip file format. The entire
file set MUST be
extracted to a local or network folder to work correctly. Though individual
pages may be viewed in the .zip file format, the hyperlinks will not work
correctly unless the file set is fully extracted.
Welcome!
Getting Started
Want to learn more about using Genesys Quality Management Suite or having an issue? Choose a topic below to get started.
| Upgrade Guide | Successfully upgrade your version to the latest available | Engineers |
| Deployment Guide | Engineers | |
| Call Recording, Screen Capture and Live Monitoring | Engineers, Users | |
| Quality Manager | Engineers, Users | |
| Operation and Maintenance Guide | Troubleshoot and maintain the solution | Engineers |
| API Developer Guide | Call Recording Web Services API, and Call Recording HTTP API | Engineers |
| System Requirements for Web UI | Initial requirements for proper function of Genesys Quality Management Suite Web Interfaces | Users |