A minimum screen resolution of 1024 x 768 is necessary to use Genesys Quality Management Suite applications comfortably.
Supported browsers are shown below in order of preference. The fastest performing browsers are first:
| Browser | Requirements |
|---|---|
| Google Chrome 18+ | Please download the latest version (33+ is recommended). Media Player plugin is required: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95697. |
| Internet Explorer 9 and 10 | For IE 10 use Java 1.7.0_21 or higher. The latest Java update is recommended. |
| Firefox 14+ | Admin rights are required for installation. User must install the following Windows Media Player plugin: http://www.interoperabilitybridges.com/windows-media-player-firefox-plugin-download |
| Internet Explorer 8 | This browser version is not recommended and should be upgraded to the latest version. |
| Internet Explorer 7 | This browser version is not supported and should be upgraded to the latest version. |
| Opera 9+ | |
| Safari 7+ or Firefox 14+ | For Mac OS X. |
Internet Explorer Security Settings
Internet Explorer requires additional configuration in order to playback calls from Quality Manager Web Interface
Compatibility View settings in IE9 and IE10:

VMware Fusion Compatibility Notice
Environment: VMware Fusion on Mac OS X running Windows virtual machine, network connection of virtual machine configured to Shared Network.
Symptoms: When a user accesses the Quality Manager application from Windows virtual machine Quality Manager frequently shows the login dialog (as often as once per minute) even if session timer on the server side is set to long time period (120 minutes by default).
Solution: Reconfigure the network connection of the virtual machine to Bridged Network.