This section is a step-by-step guide to activating Call Recording.

Activating Call Recording is the first task to complete after installing the system.

It is very important to activate the license file immediately. There is a 30 day grace period from the date of issue. At 00:00 hours on the 30th day, an un-activated license stops working.

To access the installation licensing information once Call Recording is installed and started, complete the following steps:

  1. Open the Call Recording web interface. For that open your browser and type ip address or hostname of your GQM server to the address bar.
    For example:
  2. The Call Recording Web Interface will open:
  3. Log in as  and enter the password. If this is the first login after installation, enter the default password:  and a dialog appears with a prompt to change the password.
  4. Go to Settings -> License info -> License Details tab
     
    The License Activation and License details forms display:

    To upload a new license go to Uploading the Un-Activated Call Recording License File
    If you have already a license file, you'll see detailed info about the license:

    To upgrade an existing license, request a new license at the Genesys Tech Support.