Genesys Quality Management Suite 8.1.520
Genesys Quality Management Suite 8.1.520
Call Recording and Screen Capture Guide
Call and Screen Recording User Guide
Genesys Quality Management Suite 8.1.520 : Searching and Using Filters in Call Recording
This chapter describes how to search and use filters in Call Recording.
Opening the Search Filter Dialog
Understanding Search Filters
Default Search Filter
Using Advanced Searches
Using Saved Filters
Saving Search Filters
Disabling Filters
Deleting Saved Filters
Using Filters in Permanent Rules