The most important configuration is the address of the Configuration ManagerThe Configuration Manager provides Call Recording with a list of available T-Servers and their addresses.

Navigate to Settings > Configuration > Protocol Drivers > Genesys Driver.

  1. Enter the Application Name that has been created in Genesys Configuration Manager. For example, Call Recording_GIM. See the section Adding the Call Recording Application to the Configuration Manager in the Genesys Quality Management Suite Pre-implementation Guide.
  2. Type the Primary Configuration Server Address. This may be the hostname or IP Address of the Primary Configuration Server, or Configuration Server Proxy, or Single Configuration Server.
  3. Type the Secondary Configuration Server Address. This may be the hostname or IP address of the Secondary Configuration Server, or leave empty if there is no Secondary Configuration Server.
  4. Type the Configuration Server User Name.
  5. Type the Configuration Server User Password.