The tables below show the call scenarios that are supported and therefore can be recorded by Call Recording:
Cisco Call Scenarios Supported
| Call Scenario | Cisco Active JTAPI | Cisco Passive Skinny | Cisco Passive JTAPI |
|---|---|---|---|
| Agent to Agent (Basic call with logged agents on both sides) | ![]() | ![]() | ![]() |
| Basic call (Internal without logged agent) | ![]() | ![]() | ![]() |
| Call Hold | ![]() | ![]() | ![]() |
| Blind Transfer | ![]() | ![]() | ![]() |
| Consultative Transfer | ![]() | ![]() | ![]() |
| Blind Conference | ![]() | ![]() | ![]() |
| Consultative Conference | ![]() | ![]() | ![]() |
| Call Park | ![]() | ![]() | ![]() |
| Call Pickup | ![]() | ![]() | ![]() |
| Barge | ![]() | ![]() | ![]() |
| cBarge | ![]() | ![]() | ![]() |
| Join | ![]() | ![]() | ![]() |
| Direct Transfer | ![]() | ![]() | ![]() |
Join Across Lines | ![]() | ![]() | ![]() |
| Direct Transfer Across Lines (DTAL) | ![]() | ![]() | ![]() |
| Shared Lines | ![]() | ![]() | ![]() |
| Extension Mobility | ![]() | ![]() | ![]() |
| Ring-Back | ![]() | ![]() | ![]() |
Genesys SIP Server Call Scenarios Supported
| Call Scenario | Passive SIP | Genesys Driver EPR | Genesys Driver Active MSR |
|---|---|---|---|
| Agent to Agent (Basic call with logged agents on both sides) | ![]() | ![]() | ![]() |
| Basic Call (Inbound and outbound) | ![]() | ![]() | ![]() |
| Call Hold | ![]() | ![]() | ![]() |
| Blind Transfer | ![]() | ![]() | ![]() |
| Consultative Transfer | ![]() | ![]() | ![]() |
| Blind Conference | ![]() | ![]() | ![]() |
| Consultative Conference | ![]() | ![]() | ![]() |
| Barge | ![]() | ![]() | ![]() |
| Call Supervision - Monitoring | ![]() | ![]() | ![]() |
| Call Supervision - Coaching | ![]() | ![]() | ![]() |
Avaya Active Call Scenarios Supported
Call Scenario | Avaya Active |
|---|---|
Agent to Agent (Basic call with logged agents on both sides). |
|
Basic call (Internal without logged agent). |
|
Call Hold |
|
Blind Transfer |
|
Consultative Transfer |
|
Blind Conference |
|
Consultative Conference |
|
Call Scenarios and Signaling Supported to Obtain Additional Data from GIM Integration
| Call Scenario | Genesys SIP | JTAPI | Avaya |
|---|---|---|---|
| Agent to Agent (Basic call with logged agents on both sides) Data for calling agent only | ![]() | ![]() | ![]() |
| Basic call (Internal without logged agent) | ![]() | ![]() | ![]() |
| Call Hold | ![]() | ![]() | ![]() |
| Blind Transfer | ![]() | ![]() | ![]() |
| Consultative Transfer | ![]() | ![]() | ![]() |
| Blind Conference | ![]() | ![]() | ![]() |
| Consultative Conference | ![]() | ![]() | ![]() |
| Call Park | ![]() | ![]() | ![]() |
| Call Pickup | ![]() | ![]() | ![]() |
| Barge | ![]() | ![]() | ![]() |
| cBarge | ![]() | ![]() | ![]() |

