When planning your Genesys Quality Management Suite solution you may make decisions on how it is deployed to suit your needs

Choose How You Want to Record Your Calls

Select a Deployment Architecture

Sizing

Hardware

 

 

Types of Support

Genesys Quality Management Suite provides three levels of support for platforms: 

Full Support – includes bug fixes, critical enhancement back ports from newer versions. New features are never back ported. 

Limited Support – includes critical and blocker fixes only, migration from latest release to the latest version. 

Not Supported – no bug fixes, paid upgrade to latest version first.


Select Operating System

Select Database

Integrating with Contact Center platform

Virtualization

  • Support of VMware ESX/ESXi 4.1 and later