
The following settings are only available to Call Center Administrators by default, when logging in with a Quality Manager Administrator account.
Categories and Wrapups are described below. The User Manager has already been described for Call Center Managers in the section The User Manager, and is provided here as a convenience for administrators. However, in the administrator interface, this is a limited form of the User Manager, only allowing the Quality Manager administrator to reset passwords for users, but not change or view any other settings.