The Evaluation Detail enables the user to link to the grading form.

  1. Point to the word and number Interaction #xxx,where xxx is the interaction number. The word and number turns red to reveal that it is a link.
  2. Click the link Interaction #xxx, the read-only access Grading Form opens.

If there is a media interaction associated with the Grading Form, it appears in the Play drop-down list, and can be selected to play in the Media player.

When there is more than one media interaction associated with the Grading Form, for instance if a call has been transferred or put on hold, each interaction appears in the Play drop-down list and can be selected to play in the Media player.