1. Genesys Quality Management Suite 8.1.520
  2. Genesys Quality Management Suite 8.1.520
  3. Call Recording and Screen Capture Guide
  4. Call and Screen Recording Admin Guide
  5. Configuration of Call Recording Components
  6. Configuring Protocol Adapters and Protocol Drivers

Genesys Quality Management Suite 8.1.520 : Configuring Genesys Driver for Recording

This section describes how to configure the Genesys Driver for Genesys Active Recording and EPR.

  • Setting up Genesys Driver
  • Setting Operation Mode in Genesys Driver
  • Setting up Tenant Specific Parameters
  • Selecting the T-Server Agent Identifier to be Stored with Couples
  • DN Activity Detection
  • Configuring Notification of Recording
  • External Data Available from CIM
  • Configuring Full Agent Name Assembly

Document generated by Confluence on May 06, 2014 17:10