Genesys Quality Management Suite supports limited integration with Avaya Aura Contact center and provides the following features:
- The GQM Avaya driver is able to collect contact center related attached data. A full list of the attached data can be found here – External Data from Avaya Platform
- All collected data can be used for searching and displaying the calls in Call Recording Web UI
- All collected data can be used as a recording rule in order to decide which calls to record
Limitations:
- Quality Manager importer doesn't support importing agents from Avaya CC, i.e. Avaya CC agents cannot login using their CC credentials to Quality Manager Web Interface