Genesys Quality Management Suite supports extensions, DNs, and terminals that include alphanumeric characters. The following characters are supported:
| Character Type | Valid Characters |
|---|---|
| Letters | A-Z, a-z |
| Numbers | 0-9 |
| Symbols | |
Ranges can only use numeric characters, for example: 1234-5678, or a regular expression. Multiple ranges must be separated by commas (,) with no additional spaces, for example: 1000-1900,2000-2700,3200-3500.