Agents can send feedback on their evaluations using the Send Evaluation Feedback button on the toolbar of the evaluation list. This feature is important when a contact center enables agents to review and appeal their evaluation results. Only the users that have been evaluated have access to this button.
To send evaluation feedback as an agent:
Navigate to the Evaluation list from the left hand navigation tree.

- Click on the evaluation that requires feedback. The evaluation must be in Finished status.
- Click the Send Evaluation Feedback button on the toolbar.
The message entry window displays.
- Add a message to the evaluator including the Evaluation ID.
- Click Send.

A notification appears in the bottom right hand corner of the browser window to confirm that the message has been sent to the evaluator.
The message appears in the evaluator's system message inbox. For more information about how the evaluator retrieves the message, see Viewing System Messages.