In the example in the figure, a pie widget is selected from the list in Add Widget.

  1. Click  the settings button to configure the widget.
  2. The Pie-Configuration dialog box appears. In the Pie-Configuration dialog box:
  3. Type a Refresh (minutes): rate in minutes. This dictates how often the data is refreshed for the widget. Set the value to more than 5 minutes to avoid browser performance issues with multiple widgets refreshing together.
  4. Select a Period: from which the data is collected, from the Period: drop-down. Choose from:
    YesterdayCurrent WeekLast WeekCurrent MonthLast MonthCurrent QuarterFirst QuarterSecond QuarterThird QuarterFourth QuarterCurrent YearLast Year.
  5. Type a Description: for the widget.
  6. Select a Questionnaire: from the drop-down list. If a Description: is not provided for a widget during configuration, Quality Manager displays setting information in the title bar of the widget instead.
  7. The threshold values can be modified if required. Select a target agent Group:. Use the checkbox to Select All/None of the groups and use CTRL, for Windows, or CMD, for Mac, while selecting to add or remove groups from your selection.
  8. The questionnaire provides the default Good Threshold:Bad Threshold:, and Min-Max Value: range.
  9. Click Save to apply the settings and display the widget.