System checks

  • disk space ("df -h")
  • cpu, ram, sys. load ("top", "free -m")
  • dmesg
  • /var/log/messages
  • ifconfig (check for errors)
  • SELinux ("getenforce")
  • Vmware tools, Vmware network card driver (vmxnet, vmxnet3)
  • /var/log/maillog

Call Recording troubleshooting

Logs:

Core

 

/opt/callrec/logs/core.log

Configuration Manager 

/opt/callrec/logs/configmanager.log

/opt/callrec/logs/configmanager.error.log

Genesys driver

 

/opt/callrec/logs/gad.log

JTAPI driver /opt/callrec/logs/rts_jtapi.log
SIP driver /opt/callrec/logs/rts_skinny_[x].log
SKINNY driver /opt/callrec/logs/rts_skinny_[x].log
Avaya driver /opt/callrec/logs/avaya.log

Recorders

SLR



RS

/opt/callrec/logs/slr_1.log
/opt/callrec/logs/slr_1_libs.log
/opt/callrec/logs/slr_1_msgs.log

/opt/callrec/logs/rs_ethX.log

Decoder

 

/opt/callrec/logs/ds.log

/opt/callrec/logs/ds.error.log

 

Configuration:

  • /etc/callrec/callrec.conf
  • /etc/callrec/callrec.derived
  • /etc/callrec/core.xml
  • /etc/callrec/recorders.xml
  • /etc/callrec/decoders.xml 

Screen Capture troubleshooting

Logs:

Core

 

/opt/callrec/logs/core.log

Screen Capture server

 

/opt/callrec/logs/screenrec.log

Screen Capture client

 

Usually C:\Windows\Temp (varies by version)

Configuration:

  • /etc/callrec/screenrec.xml
  • /opt/callrec/screenrec/properties/cz/zoom/callrec/srs/addresses.properties

Live Monitoring troubleshooting

Logs:

Core

 

/opt/callrec/logs/core.log

Recorder

SLR

RS

/opt/callrec/logs/slr_1.log


/opt/callrec/logs/rs_ethX.log

LiveMonitor

 

Java console on the client machine


Configuration:

  • /etc/callrec/extras.xml
  • /etc/callrec/recorders.xml (RTP and proxy ports)

Quality Manager troubleshooting

Logs:

Quality Manager

 

/opt/callrec/logs/scorecard_webui.log


Configuration:

  • /etc/callrec/scorecard_business.xml