Genesys Quality Management Suite 8.1.520 : Screen Capture Client PC Requirements

HW Requirements

Minimal HW requirements:

CPU: Intel Core 2 Duo 2GHz+,

Memory: 2GB RAM

HDD: 50MB

Operating System

Windows XP SP3 32 bit, Windows Vista, Windows 7 x86 and x64, Windows 8 x86 and x64.

Windows XP 64 bit are not supported.

Bandwidth

Required Bandwidth can be easily counted using this formula:

 

(X*Y*CD/8*FPS)/1024*0.33*0.08
 

 

Where:

X - x- is the resolution of the recorded monitor.

Y - y- is the resolution of the recorded monitor.

CD - is the Color Depth of the recorded monitor.

FPS - are the Frames per second. A configurable parameter of Screen Recording Service.

As a result of the equation you will get the required bandwidth per monitor in kB/sec. If the agent has two monitors then use the formula to count the bandwidth per monitor and sum the results.

Examples:

The following table shows the most common outputs from most common agent desktop and Screen Capture Service settings.

As color depth we use 24bits.

X ResolutionY ResolutionAmount of LCDsFrames Per SecondRequired Bandwidth Between SCC and SRU(kB/sec)
10247681161
1280102411101
1600120011149
1920108011160
1920120011178
1920108021321
102476812122
1280102412203
1600120012297
1920108012321
1920120012356
1920108022642
102476822243
1280102422406
1600120022594
1920108022642
1920120022713
1920108022642

SCC - Screen Capture Client

SRU - Screen Capture Uploader - part of Screen Capture Service that can run on a dedicated server in cluster deployments.