Genesys Quality Management Suite 8.1.520 : Post Configuration Tasks

After finishing the configuration of GQM packages please proceed with the following checks and tasks

Time Synchronization

If the Call Recording installation is part of a multiple site cluster configuration including Cisco CUCM, all the servers in the cluster should be time-synchronized with the same server as Cisco CUCM. We recommend you to use the NTP service, more info can be found here:  NTP configuration

If the servers are not properly synchronized, some of the recordings may have issues with stream synchronization.

Setting a Custom Locale for Genesys Quality Management Suite Modules

By default Genesys Quality Management Suite modules have set en_US locale and if a custom locale is required it should be configured manually. This can be set in the file /opt/callrec/etc/callrec.conf by adding additional parameters: -Duser.language and -Duser.country

The following example shows how to set certain modules to en_GB locale, based on your solution modify appropriate lines in your /opt/callrec/etc/callrec.conf file:

For Quality Manager and Call Recording Web UI:

JAVA_OPTS_WEB="-jvm server -XX:NewSize=256m -XX:SurvivorRatio=16 -XX:MaxNewSize=256m -XX:MaxPermSize=256m -XX:PermSize=256m -Xms512m -Xmx512m -XX:+DisableExplicitGC -Duser.language=en -Duser.country=GB"

For Genesys Integration Module:

JAVA_OPTS_GENESYS="-server -Xmx64m -Duser.language=en -Duser.country=GB $JAVA_OPTS"

For CORE Module

JAVA_OPTS_CORE="-server -Xmx96m -Dcom.sun.CORBA.transport.ORBUseNIOSelectToWait=false -Duser.language=en -Duser.country=GB $JAVA_OPTS "

The range of values for these parameters can be found at the following URLs: