Navigate to: Recorded calls > Search.

To use a saved filter:

Saved filters appear in the Choose filter: drop-down list. Selecting a pre-existing filter enables the user to use recurring search criteria. Filters can be created by users, and shared, or they can be set-up by system administrators.

  1. Select a filter from the Choose filter: drop down list.
  2. Click Load. The filter settings appear in the Search window.
  3. Click Search.

Only calls matching the filters display in the Recorded calls list in Call Recording. To see all calls, disable the filters.