The debug information can be helpful when there are issues with the reports. Normally the debug information is disabled. To enable debug information change the debug level for advanced reports:

Log in to the Call Recording Server that Quality Manager runs on.

Log in as admin. Enter su - to log in as the root user. Enter the password, the default is .

Locate and open the file:

/opt/callrec/web/webapps/reports/_Definitions/_Settings.lgx file

The default settings with no debug info are:

<General ScriptingLanguage="JavaScript" rdDebuggerStyle="NoDetail" />

Full debug settings (enabled on the fly):

<General ScriptingLanguage="JavaScript" rdDebuggerStyle="DebuggerLinks" />

If the debug information is enabled then the  icon appears in the bottom right hand corner of the report for debug info.

 

Click the  button. The report shows details as follows: