The Recorded calls tab contains call information to help the user select calls to play. Add or subtract columns to control how much information displays. These selections only affect the users own view of listed calls.

The number and type of columns available for selection depends on the system configuration, and is set by the system administrator.

Navigate to Settings > Configuration > User Setup > Columns setup.

  1. Select the columns to display in the Recorded calls tab.
  2. Click Save configuration.

The columns display in the Recorded calls tab.