Change the display of Live Monitoring by right-clicking a column heading. Enter a filter, such as a phone number or an agent name, and display only the matching calls in the list.

To clear column display settings, and return to viewing all available calls, right-click a column heading and then press Enter on the keyboard.

Setting duration thresholds:

The Duration column displays calls by how long they have remained connected. To screen out longer or shorter calls, the user can change the Duration threshold. Right-click on the Duration column heading.

Select Less than < or Greater than > and enter the number of minutes. Click to apply the Duration threshold.

Only calls under or over the threshold display in the Live Monitoring call list.

Displaying calls by Record status:

By default, Live Monitoring displays all calls in the Call Recording system. To show all calls set the value back to 0.

To change the display to only show calls with a specific recording status, right click on Record status, a drop-down list appears with the following Options:

  • Call is being recorded
  • Call record status is not determined yet
  • Call is not being recorded
  • Call is being pre-recorded: click to save
  • Call can be sent by email: click to send