Navigate to: Recorded calls > Search.

The Recorded calls tab in Call Recording displays comments typed in the Description column in call records by users. Users can search for calls using these comments.

  1. Type the search terms in the Description field.
  2. Select Case sensitive:, if the search must match upper and lower case.
  3. Click Search.

Only recorded calls containing comments matching the user terms display in the Recorded calls list.

To return to displaying all recorded calls, click Disable Filter.

Comments in the Description field must use standard terminology to make searching for calls more accurate.