1. Genesys Quality Management Suite 8.1.520
  2. Genesys Quality Management Suite 8.1.520
  3. Call Recording and Screen Capture Guide
  4. Call and Screen Recording User Guide

Genesys Quality Management Suite 8.1.520 : Searching for Call Records in Call Recording

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This chapter describes how to search for calls in Call Recording.

  • Searching for calls by Calling and Called Numbers
  • Alphanumeric Characters in Call Recording
  • Using Wild Cards to Search
  • Searching for Calls by Type
  • Searching for Calls by Date-Time Range
  • Searching for Custom Time Ranges
  • Searching for Calls During a Standard Time Range
  • Searching for Calls by Description
  • Searching for Calls by Couples Count
  • Searching for Calls by Call Length
  • Searching for Calls from the Same Numbers
  • Displaying Call Search Results Randomly
  • Searching for Calls by External Data

Document generated by Confluence on May 06, 2014 17:11