Quality Management Admin guide describes the best practices for administration, configuration, and maintenance of Genesys Quality Management Suite. The content of this document will help administrators to ensure proper use of applications and assigning of the roles within contact centers
This document is intended for the technicians responsible for system administration and maintenance.
- Configuring Quality Manager
- Quality Manager Licensing and Activation
- Setting Up Data Export from Quality Manager
- Synchronizing Quality Manager with a Genesys Configuration Server
- User Administration in the Quality Manager UI
For additional information, please refer to Support at the Genesys Tech Support.