1. Create a backup of your database before starting the database upgrade. 2. Run the following query in the database: GRANT EXECUTE ON sp_get_old_texts TO Platform AS dbo GRANT EXECUTE ON sp_deleteTextsAndMoveToPurge TO Web AS dbo GO IF NOT EXISTS ( SELECT * FROM sys.columns WHERE object_id = OBJECT_ID(N'[dbo].[webServiceParams]') AND name = 'EmailHeaderInformation' ) BEGIN ALTER TABLE [dbo].[webServiceParams] ADD EmailHeaderInformation bit NOT NULL Default(1) END GO BEGIN TRANSACTION SET QUOTED_IDENTIFIER ON SET ARITHABORT ON SET NUMERIC_ROUNDABORT OFF SET CONCAT_NULL_YIELDS_NULL ON SET ANSI_NULLS ON SET ANSI_PADDING ON SET ANSI_WARNINGS ON COMMIT BEGIN TRANSACTION GO ALTER TABLE dbo.CallRecognizer ADD WRITE_UNFOUND_EVENTS bit NOT NULL CONSTRAINT DF_CallRecognizer_WRITE_UNFOUND_EVENTS DEFAULT 1 GO ALTER TABLE dbo.CallRecognizer SET (LOCK_ESCALATION = TABLE) GO COMMIT GO IF NOT EXISTS ( SELECT * FROM sys.columns WHERE object_id = OBJECT_ID(N'[dbo].[webServiceParams]') AND name = 'CallListSelectionOrder' ) BEGIN ALTER TABLE [dbo].[webServiceParams] ADD CallListSelectionOrder INT NOT NULL Default(0) END GO IF NOT EXISTS ( SELECT * FROM sys.columns WHERE object_id = OBJECT_ID(N'[dbo].[webServiceParams]') AND name = 'LimitExportSize' ) BEGIN ALTER TABLE [dbo].[webServiceParams] ADD LimitExportSize BigInt Default(NULL) END GO UPDATE [dbo].[webServiceParams] SET LimitExportSize= 250 GO update dbo.versionTbl set version= '8.5.7184' where resource in ('SM', 'SMART') go 3. Run the following query to re-index the text data in the database: exec dbo.sp_reindexTextDataByParams 1,0,0,''