Viewing Term Statistics
If you have Audit permissions in SpeechMiner ("Audit Events in Calls Grid" is allowed in the permissions of at least one of the Roles applied to your SpeechMiner account), the Topic Manager screen in SMART includes additional information about each term in the Topic that is not visible to other users. The illustration below shows what an open Topic looks like in this case. The table to the right of the list of terms contains the additional information for each term. Only Events that are recognized with at least the strictness specified for the Topic (indicated under Applied Strictness above the list of terms) are included in the data.
Clicking links in this data opens Call Grids listing the calls in each category. You can use the grids to listen to the Topic Events in the calls and audit them for accuracy. This information can help you decide if certain terms should be modified or removed from the Topic, and if additional terms should be added.

Topic Manager screen for users with Auditing permissions
The auditing data included in the Topic Manager provides information about how often terms in the Topic were found in calls and how accurately SpeechMiner identified them. The table contains the following data for each term:
| Column | Description |
| Percent | The percentage of all the calls in the database in which the term was found |
| Calls Count | The number of calls in the database in which the term was found |
| Events Count | The number of times the term was found in the database |
| Audits | The number of times the term was audited for precision (was rated TP, FP, or SFP) |
| TP Count | The number of times the term was rated TP during auditing |
| FP Count | The number of times the term was rated FP during auditing |
| SFP Count | The number of times the term was rated SFP during auditing |
| Audits Precision | The percentage of TP ratings among all the audits |
You can filter the Event data set by selecting the earliest date to include in the data.
To set the date filter:
You can sort the terms in the list alphabetically.
To sort the terms:
Each linguistic Event that is recognized in a call can be audited. This means that a SpeechMiner user listens to the Event and then rates the precision of the identification. The rating can be one of the following:
In order to audit an Event, the auditor must play the Event using an Event Grid. After listening to the Event, the auditor rates the accuracy of the Event recognition by selecting the rating in the TP/FP column of the Event Grid. Auditing can be performed in this way either in the SpeechMiner web interface or directly from SMART.
You can open a Call Grid directly from the Topic Manager screen. Once the list is open, you can use it to open the Media Player and play back calls. If the grid contains an Event list, you can audit the Event recognition and add or modify the precision ratings of the Events.
Note: For information about working with Call Grids, playing calls in the Media Player, and auditing Events, please refer to the SpeechMiner User Manual.
To open a Call Grid:
| Column | List Contents |
| Calls Count | A Call Grid containing calls in which the term was found |
| Events Count | An Event Grid listing locations in which the term was found |
| Audits | An Event Grid listing locations in which the term was audited |
| TP Count | An Event Grid listing locations in which the term was audited and rated TP |
| FP Count | An Event Grid listing locations in which the term was audited and rated FP |
| SFP Count | An Event Grid listing locations in which the term was audited and rated SFP |
While the Topic Manager is open, SpeechMiner continues to process calls. In addition, you or other users may audit Events that were already included in the data. You can refresh the data at any time to incorporate information about newly processed calls and newly audited Events.
To refresh the term data:
Based on the information about the terms that were recognized by SpeechMiner in actual calls, you can modify the words of a term, add new terms, or delete existing terms, as necessary. For example, if a term is not recognized consistently (has a large number of FP ratings), you could add more words to the term to make it easier for SpeechMiner to identify. Similarly, if the auditing data show that the term frequently does not match the intent of the Topic (has a large number of SFP ratings), you could add more words to it in order to ensure it is only identified when it really does match the intent of the Topic. On the other hand, if you think a term with a large number of FPs or SFPs cannot be improved, you might choose to delete it.
For information about how to modify the list of terms defined for a Topic, see Modifying a Topic.
See also