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Saving and Activating the Category

When you create a blank Category, it is saved automatically. When you modify the name, description, or conditional expression, you should save the Category manually. For additional information about saving changes in SMART and applying them to SpeechMiner, see Saving and Applying Changes.

To save a Category:

A saved Category can be active or inactive. When an active Category is applied to SpeechMiner, calls can be assigned to it. When an inactive Category is applied, it is saved in SpeechMiner but calls cannot be assigned to it. This feature allows you to temporarily stop using a Category when you want to modify it. 

Before you apply a new Category to SpeechMiner, make sure it is active. Active Categories appear in the tree list in bold type.

To activate a Category:

  1. In the left panel, in the Category Manager tab, select the Category.
  2. In the tree controls above the tree structure, click  (Activate). The Category is activated.

 

See also

Creating a Blank Category
Configuring Category Conditions