Adding Terms
You can add terms to a Topic in one of the following ways:
SMART allows you to check whether terms you have added also appear in other Topics, and lets you set custom Confidence requirements for terms. In addition, SMART notifies you if a term is too short to be accurately recognized.
To manually add a term:

Term added to Topic
To paste one or more terms:
When you add a new term to a Topic, the system checks to see if the term is long enough to be accurately recognized in call audio. If it is not, a Too Short Terms warning message appears:

Too Short Terms message
The term is still added to the list, but a red icon (
) identifies it as too short.

Red icon identifying short term
Although you can leave the short term in the list as it is, the system will not necessarily be able to recognize it in a call. If you can, add additional words to the term. You may even want to add a number of variations to the term. For example, if the term is "can I refinance," you could modify it to "can I refinance my loan," and also add in the variations "can I refinance my mortgage" and "can I reschedule my payments."
To modify a term that is too short:
If you try to save a Topic that contains terms that are too short, the system notifies you of the existence of the short terms and asks you how to handle them. You can choose either to keep them as they are or to delete them. (You can restore deleted terms later if you wish; see Modifying a Topic.)
If you wish, you can include the same term in more than one Topic. If two Topics that contain the same term are linked to a single Program, the term is sought by SpeechMiner twice - once for each Topic - and, if it is found, it is marked twice. Nevertheless, you may wish to check whether an existing Topic already contains the same terms as those you have included in the Topic you are creating. If you find one, you may be able to use it, with or without modifications, instead of creating a new Topic.
SMART can check to see if other Topics contain any of the terms that are in the current Topic, in one of the following ways:
Checking the entire database of Topics for duplicate terms can require significant system resources. If you choose to check each term as you enter it, you may have to wait a while before you can enter the next term or perform other SMART actions. Checking all of the terms at once may therefore be more efficient.
To check each term as you enter it:
) is inserted beside them and they are displayed in blue text until you perform another action.
Duplicated term
To check all of the terms that are currently in the list:
) is inserted beside each duplicated term, and they are displayed in blue text until you perform another action.Regardless of which method you used to check for duplicate terms, you can see information about which Topics contain the duplicates.
To see which other Topics contain a duplicate term:

Information about a duplicate term
By default, each of the terms in a Topic are assigned the Strictness value that is assigned to the Topic (in the Topic's properties). You can change the Strictness values of individual terms if you wish. When the Strictness of a term has been customized, the custom level appears beside the term.

Term with a custom Strictness value
To set a custom Strictness value for a term:
) becomes active.
Term Strictness dialog box

Value field added to dialog box
See also