! 1 2 3


% 1 2


'


*


- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33


2d
2e


4d
4e


7,6 1 2 3 4
7.6 1 2 3 4 5 6 7 8 9 10 11 12
7.6.1 1 2 3


abandcallspercentage
acd 1 2 3 4 5 6 7
address
agent 1 2
alt
averabandcalltime
averageinteractionprocessingtime 1 2
averconsultstatustime 1 2
averdistribcalltime
averhandlestatustime 1 2
averinboundstatustime 1 2
averoutboundstatustime 1 2


b


c
changesbasednotification
chat_current_handled
chat_current_waiting
chat_total_abandoned
chat_total_answered
chat_total_entered
chat_total_inbound_handled
chat_total_transfers
com 1 2
company
configuration
ctrl 1 2 3 4
current_in_processing
current_in_processing_in_queue
current_in_queue
current_waiting_processing
current_waiting_processing_in_queue
currentagentstate
currentgroupstate
currentinteractioninprocessing 1 2
currentnumberintimerange
currentnumberintimerangepercentage
currmaxcallwaitingtime
currnumberacwstatuses
currnumberconsultstatuses
currnumberdialingstatuses
currnumberinboundstatuses
currnumberinternalstatuses
currnumbernotreadystatuses
currnumberoutboundstatuses
currnumberringingstatuses
currnumberwaitingcalls
currnumberwaitstatuses


desktop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
distinguishbyconnectionid
distribcallspercentage
dn


e
expectedwaittime


f
framework 1 2 3 4 5 6


g3
general_email_entered
general_email_forwarded
general_email_in_processing
general_email_internal
general_email_maximum
general_email_minimum
general_email_not_submitted
general_email_oldest_age
general_email_outbound
general_email_redirected
general_email_responded
general_email_response_time
general_email_terminated
general_email_transfers
general_email_waiting_processing
genesys 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40


h


inprocessing
inqueue


m
mail
maximum_interactions
maximum_interactions_in_queue
maximuminteractions
mcr
minimum_interactions
minimum_interactions_in_queue
minimuminteractions


nonotification
null


off
organization


q 1 2
queue


resetbasednotification


sales
server 1 2 3 4 5
servicefactor1 1 2
shift 1 2 3
sip 1 2 3 4 5 6 7 8 9 10 11 12 13
sms
smtp
ssl
stat 1 2
stopped_processing_queue
superv
supervisor 1 2 3 4 5 6 7 8 9
support


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