! 1 2 3


% 1 2 3 4


*


- 1 2 3 4


2d
2e


4d
4e


7.6 1 2 3 4 5 6 7 8 9 10 11 12
7.6.1 1 2 3


a 1 2 3 4 5
abandcallspercentage
acd 1 2 3 4 5 6 7 8 9 10 11 12 13
acw 1 2
agent 1 2 3 4
alt
analyzer
and 1 2 3
anne
asm 1 2
automatedresponse
aux
averabandcalltime
averageinteractionprocessingtime 1 2
averconsultstatustime 1 2
averdistribcalltime
averhandlestatustime 1 2
averinboundstatustime 1 2
averoutboundstatustime 1 2


b 1 2 3 4 5
bill 1 2


c 1 2
chat_current_handled
chat_current_waiting
chat_total_abandoned
chat_total_answered
chat_total_entered
chat_total_inbound_handled
chat_total_transfers
configuration 1 2
content
contentanalysis
ctrl 1 2 3
current_in_processing
current_in_processing_in_queue
current_in_queue
current_waiting_processing
current_waiting_processing_in_queue
currentagentstate
currentgroupstate
currentinteractioninprocessing 1 2
currmaxcallwaitingtime
currnumberacwstatuses
currnumberconsultstatuses
currnumberdialingstatuses
currnumberinboundstatuses
currnumberinternalstatuses
currnumbernotreadystatuses
currnumberoutboundstatuses
currnumberringingstatuses
currnumberwaitingcalls
currnumberwaitstatuses


d
deployment 1 2 3 4 5 6 7 8 9 10 11 12 13
desktop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40
developer's 1 2 3
distinguishbyconnectionid
distribcallspercentage
dn 1 2 3 4 5 6 7


e
expectedwaittime


f
fax
filter
framework 1 2 3 4 5


g3
general_email_entered
general_email_forwarded
general_email_in_processing
general_email_internal
general_email_maximum
general_email_minimum
general_email_not_submitted
general_email_oldest_age
general_email_outbound
general_email_redirected
general_email_responded
general_email_response_time
general_email_terminated
general_email_transfers
general_email_waiting_processing
genesys 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36
gsd
guide 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16


h


id 1 2 3 4 5 6 7 8 9 10 11
initiation 1 2 3 4
inprocessing
inqueue
interaction
it


jane


kim


layer


m
main
maximum_interactions
maximum_interactions_in_queue
maximuminteractions
mcr
media
minimum_interactions
minimum_interactions_in_queue
minimuminteractions


>>