The following are types of Action Codes:
| Type | Description |
|---|---|
| Busy Off | Selected and sent when an agent cancels the Make Busy function. |
| Busy On | Selected and sent when an agent activates the Make Busy function. |
| Conference | Selected and sent when an agent initiates a conference. |
| Forward Off | Selected and sent when an agent cancels the Call Forwarding function. |
| Forward On | Selected and sent when an agent activates the Call Forwarding function. |
| Inbound Call | Selected and sent when an agent releases an inbound call. |
| Internal Call | Selected and sent when an agent releases an internal call. |
| Login | Selected and sent when the agent logs in. |
| Logout | Selected and sent when the agent logs out. |
| Not Ready | Selected and sent when the agent’s status changes to Not Ready. |
| Outbound Call | Selected and sent when an agent releases an outbound call. |
| Ready | Selected and sent when the agent’s status changes to Ready. |
| Transfer | Selected and sent when an agent initiates a transfer. |